...1. Satisfying the greatest happiness of the greatest number 2. It argues that one can have moral worth only if one is motivated by morality. In other words, if a person's emotions or desires cause them to do something, then that action cannot give them moral worth. 3. 4. One works so that one can buy those things that will make you happy. Work is the price we have to pay in other to get both the necessities of life and the many other things that make life enjoyable and pleasurable. 5. Finding the work as means of achieving happiness which is Autonomy. 6. Work is primary activity through which people develop their full potential as human beings. The character traits developed and the end achieved through work are connected to living a fulfilled and meaningful human life. 7. Diligence, perseverance, and concentration are character traits, that contribute to the improvement of the human well being virtue ethics. 8. People choose to work for many reasons and may willingly accept undesirable jobs simply as a means to earn money. How work affects a workers ability to make free and autonomous decisions about their own life. 9. Liberal approaches to work such as Bowie’s Kantian theory reject this view as too impoverished an understanding of human freedom individuals may well choose to work tedious difficulty depressing low paying even dangerous jobs. But if there are few alternatives available we should honor this as a free choice. Respecting the autonomy of individuals, failing...
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...loyalty stems from purchase satisfaction, however in the current climate of “me-too” products, sceptical consumers and media fragmentation, loyalty has become something more complicated to achieve. In this new century, the satisfaction-loyalty model may no longer be as relevant to explain the behaviour of consumers (McAlexander, Kim & Roberts, 2003). While there may be many ways to build customer loyalty, this essay will examine the notion of brand community to build long-term loyalty. A range of literature will be examined and an example will be used to further illustrate the theory of brand community. I will begin by defining the terms used and by looking at the traditional satisfaction-loyalty model. Neal, Quester and Hawkins (2003) define loyalty as a consumer’s commitment to a brand because they believe it satisfactorily meets their overall needs and they have formed an emotional attachment to the brand. However this definition of loyalty presumes that satisfaction is an antecedent to loyalty. A less presumptuous definition of loyalty, and the one this essay will make use of, states that loyalty is a deeply held: ‘commitment to re-buy or re-patronize a preferred product/service consistently in the future, thereby causing repetitive same-brand or same brand-set purchasing, despite situational influences and marketing efforts having the potential to cause switching behavior” (Oliver, 1999, p.34). Neal et al (2003) goes on to explain that when purchase expectations are fulfilled...
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...same arena appropriate for the facets of life that have traditionally been governed by more spiritual and moral beliefs? Many intellectuals have posed the question, “Should everything in this world be up for sale?” In the book, What Money Can’t Buy, Michael J. Sandel states that we have morphed from a market economy into a market society. He argues that the market has entered into areas that moral law should reside over and there are, or should be, ‘moral limits’ to markets. In the wake of the worst economic crisis since The Great Depression, it is time to rethink the notion that markets values are the end all and be all of our society. Americans tend to believe that the market’s invisible hand is the greatest caretaker, the best in producing the greatest good for the greatest number of people. The recent financial crisis could not even shake this mentality. The people “discredited the government more than the banks” (Sandel 12). For decades, industrialism and market triumphalism have prevailed over this nation. There are strong arguments for the capitalist markets and their benefits. The finer things in life such as, leisure time, dining out at restaurants, vacations, nice cars, etc are all far more abundant and accessible in capitalist societies as opposed to societies with other economic frameworks. The problem arises when markets start enabling the purchase of more and more things such as organs, votes, and education. In turn this makes money of greater and greater...
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...epitome of perfection. Seen as a role model, man of the year gentleman, the whole town holds respect for him for changing their lives. However, he is in fact the exact opposite. Though his actions appear the most moral of men, he is full of nothing but vice. He works as a salesman, selling the common folk items for far more than they are worth. He lies by exaggerating the benefits of products and ultimately swindling people into purchasing objects they do not need, yet leaving them with goods they are convinced they want. Never once has this hedonistic, egotistical man plan to produce a positive consequence for others from his...
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...Chapter 1: The role of marketing in organisations and society Essential reading Kotler, P. and G. Armstrong Principles of Marketing. (Upper Saddle River, NJ: Prentice Hall, 2004) tenth edition [ISBN 0131018612] Chapters 1 and 20. Keywords: activity; function; philosophy; needs and wants; orientation; transactions and relationship marketing; globalisation; environment; demographics. Introduction Consider what the word ‘marketing’ means to you. You may imagine it to be the title of a department within an organisation or a particular activity that can be undertaken by people, government departments and organisations. There are, in fact, three major ways in which marketing can be perceived, and we start this chapter by defining each of them. As an activity, marketing is possible only where there is a market and we will identify the conditions necessary for the existence of a market later in this chapter. Over the years there have been significant developments in the way marketing is used by firms. In this chapter, we will introduce the branches of marketing that have developed to address the needs of particular groups of marketers. We will also draw your attention to the ways in which marketing can help to develop a firm’s orientation towards the marketplace. Such an orientation can affect the very functioning of an organisation – from the way it develops its products to the way it sells them. We end the chapter by looking at the impact of ethics and social...
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...Theoretical Background Customer satisfaction is a marketing term that measures how products or services supplied by a company meet or surpass a customer's expectation. Customer satisfaction is important because it provides marketers and business owners with a foundation that they can use to manage and improve their businesses. The concept of customer satisfaction has drawn the attention of practitioners and academics from last several years based on the fact that customers are the primary source of profit for most of the firms operating in the market (Tam, 2004). According to Churchill and Surprenant (1982), “customer satisfaction is an outcome of purchase and use resulting from the buyers' comparison of the rewards and costs of the purchase in relation to the anticipated consequences”. It is also defined in terms of an emotional state that usually arises in response of evaluating a particular service (Westbrook, 1981). The former concept highlights the fact that satisfaction is determined through a cognitive procedure by comparing what customers give up to get a service( cost) and what they receive in response ( reward), however the later concept takes satisfaction as an emotional feeling that results during the process of evaluation (Tam, 2004). Consistent with this concept, we can say that “customer satisfaction is defined as an emotional response, which results from a cognitive process of evaluating the service received against the costs of obtaining the service” (Woodruff...
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...consumers are analytical and can interpret marketing messages to benefit their needs. All these points will be evaluated and explored in this paper on consumer traits and behaviors. Psychological and Social Processes that Influence Consumer Behavior Consumers are driven by the desire to satisfy needs when they decide to make a purchase. Many of these needs are considered to be our Innate or primary needs. These needs are the physiological needs that we, as humans, require to help keep us alive, things such as food, air, water, shelter and sex. The satisfying of these physical needs are only a part, although a major one, of what drives us to buy the things we need. The problem with humans is that we are not completely satisfied with meeting our physical needs, but we also have to satisfy our Acquired needs or secondary needs. Just like the satisfaction of our innate needs helps us to feel good about our physical self. The meeting of our acquired needs, which consist of self-esteem, prestige, power, learning and social status helps us feel good about our psychological self. Consumers go through a process that helps them to select, purchase and consume the products and services that will meet their primary and secondary needs, and this process is known as consumer behavior. In this process, consumers decide...
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...MKTG 396 Assignment 2 1.) The criticisms of an individual consumer to the statement made by Pepsi about its campaign largely depends on how informed the consumer is about the Pepsi Refresh Program. If the consumer has not heard of the campaign before then they have no emotional or moral appeal towards it. The message content then is lost on them and they have no reason or driving force to buy the product. The statement could also be seen as false advertising or deceiving if not much is known about the program. How will it help to move the country forward? The target customer may misunderstand the message or give it a different interpretation. Even if the consumer is somewhat aware of the program they may be critical of the time frame of it. How long does PepsiCo plan on running this program for or what kind of real impacts will the individual consumer have by just buying a single product? 2.) In the societal classification of products Pepsi would be a pleasing product. The reason it is a pleasing product is because it has a high immediate satisfaction but may hurt consumers in the long run. (Tastes good but its not very good for you). In order to address this challenge Pepsi has implemented a number of strategies. The first would be introducing somewhat healthier options within the PepsiCo brand. Some of these choices include diet sodas, water, sports drinks and food products like oatmeal. The biggest strategy however is their focus on being more socially responsible...
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...their practicing license cancelled. Many a times, these codes might be unwritten assuming that they would be too obvious to be written as a part of the code of ethics for that profession. For instance, to check the expiry date of the medicine before administrating it to the ailing patient would be so obvious that not all medical bodies would mention it. But it is the duty of the doctor or nurse to do so. Not all the times can one expect to get every single and minute detail to be written and be a part of the professional ethics. Many a times, it becomes too natural to be followed. Thus not following such duties and later on blaming the code of ethics would be lame and inexcusable. It often happens that not all the code of ethics appear moral. We might even face conflicts in certain cases and find it difficult to practice our profession remaining within the boundary of ethical codes. In such cases, it is always permissible to assess the situation and try to work out in a way that would give an outcome which would be in favor of all the parties involved. Code of ethics are not always complete and may have some instances missed out, but they provide a guideline as mentioned earlier. They teach us to maintain as much professionalism and ethics as possible. I chose this article because I’m a working student. I know what professional code of ethics are and many a times I have faced situations or seen my other colleagues face...
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...An example would be Gravity Payment’s CEO who reduce his compensation and the profits from the company to increase his worker’s livelihood and established livable wages in Seattle (Isidore, 2015). In this example, the CEO took moral and ethical matters into his own hands and risked his complete livelihood on increase the moral of his company. Over the years since he has instilled this change, he not only increased employee moral, productivity and his company image, the company continues to grow (Wheeler, 2017) and the employees’ gained greater job satisfaction because four of their five Maslow’s needs were being met (Laegaard, 2006 p....
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...Benda Brown SOCI 4080 January 17, 2013 When ask what are some of the things you could say that stuck with you as a child growing up in the house with your parents? I would probably say with values, morals and happiness along with virtue. Society use morals and values to interact with each day. Morals instruct people to appropriately interact each other, we practice morals and values by certain beliefs within our cultural teachings and live by and the values and morals. Virtue is the excellence that gives to the practice of values moral beliefs. Examples say excuse me if I accidentally bump into a person, do not steal from people, respect older people, keep my voice low when in public, etc.…. People is judged by their moral and value characteristics of which they have been taught. For example I was taught it is not polite to interrupt your parents or any adult while they are talking, at the same time it was ok for the, parent and adult to interrupt the child talking. This rule has followed me, and as I got older I understood why I was taught this rule, why my parents and adults did the opposite. It would have to say it goes with the old phrase “do as I say, not as I do”. Two objections are commonly made to receiving the golden rule as the fundamental principle of morality ( Donagan, A. pg., 58). First, it excludes the possibility that it may be right to do anything to another which you hate to have done to you (Donagan, A. pg., 58). Yet Kant pointed out, the...
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...image or by an unethical behavior that may do the opposite along with the time. Unethical behavior are a type of issue in the business world that sales agent probably see as the easiest way to go in the sales moment. Sales agent have to make decisions in the rush or pressure of a sales moment in response to customers, demands, and competitive offers which may end up creating a tendency for ethical conflicts. Ethical and unethical behavior affects customers and companies directly but there is different type’s ways suggested by studies to prevent and keep ethical behavior. Background In the article “Ethical Salesperson behavior in Sales Relationship” the authors Hansen & Riggle agree that ethics deal with “ moral judgments, standards, and rules of conduct, comprises a moral code of conduct governing individuals and societies in determining what is right or wrong”. The authors complete it saying that “ethical behavior in the sales relationship context denotes behaviors on the part of the salesperson that promote the welfare of the customer” (p.152). According to the same article sales agent that behave in an ethical manner usually are honest in everything that they say, regularly they will sell only those products and services they believe that will benefit the customer, promise only things that they can get done according to what was said, and keep customer...
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...Toshiba Summary: In February 2015, a financial watchdog in Japan cautioned the financial community of possible accounting irregularities at Toshiba, so an independent panel was put in place to investigate the watchdog’s claims. In April, Toshiba made public that it was going to restate its profit for fiscal years 2011 through 2013 by at least ¥50B (or $419M) due to accounting irregularities at three units of the company (Power System, Social Infrastructure System and Community Solutions). In July 2015, the independent panel indicated that Toshiba overstated its profits by ¥150B ($1.2B), primarily in its electric power systems business from fiscal years 2009 through fiscal year 2013, plus additional irregularities in Toshiba’s personal computer and semiconductor business. The findings forced Toshiba’s Corp. President Hisao Tanaka and several other executives to step down in July. The accounting scheme may have started around 2008 during the global financial crisis, but it is believed that it deepened after Japan’s March 2011 earthquake, tsunami and nuclear disasters because Toshiba supplied two of the reactors affected at the Fukushima Daiichi plant. After this event, Japan shut down the remainder of the nuclear operations at the site, and the demand for nuclear energy around the world was reduced. Toshiba, having a large stake of its business in the nuclear energy production, became affected by the events in 2011, so management at Toshiba set aggressive sales and profit...
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...Utility means satisfaction which consumers derive from commodities and services by purchasing different units of money.From Wikipedia, the free encyclopedia “Ineconomics, utility is a measure of satisfaction;it refers to the total satisfaction received by a consumer from consuming a good or service. “Given this measure, one may speak meaningfully of increasing or decreasing utility, and thereby explain economic behavior in terms of attempts to increase one's utility. Utility is often affected by consumption of various goods and services, possession of wealth and spending of leisure time. According to Utilitarian’s, such as Jeremy Bentham (1748–1832) and John Stuart Mill (1806–1873), theory “Society should aim to maximize the total utility of individuals, aiming for "the greatest happiness for the greatest number of people". Another theory forwarded by John Rawls (1921–2002) would have society maximize the utility of those with the lowest utility, raising them up to create a more equitable distribution across society. Utility is usually applied by economists in such constructs as the indifference curve, which plot the combination of commodities that an individual or a society would accept to maintain at given level of satisfaction. Individual utility and social utility can be construed as the value of a utility function and a social welfare function respectively. When coupled with production or commodity constraints, under some assumptions, these functions can be used to analyze...
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...buildings or housing in general. Also: the business of real estate; the profession of buying, selling, or renting land, buildings or housing."[1] Real estate development, or property development, is a multifaceted business, encompassing activities that range from therenovation and re-lease of existing buildings to the purchase of raw land and the sale of improved land or parcels to others. Developers are the coordinators of the activities, converting ideas on paper into real property.[1] Real estate development is different from construction, although many developers also construct. Developer Louis Lesser drew the distinction in a 1963 New York Times article, "Developing is the key word. 'We don't build ourselves', Mr. Lesser stresses. 'We buy the land, finance the deal, and then we have the best builders build under bond at a fixed cost.'"[2] Developers buy land, finance real estate deals, build or have builders build projects, create, imagine, control and orchestrate the process of development from the beginning to end.[2] Developers usually take the greatest risk in the creation or renovation of real estate—and receive the greatest rewards. Typically, developers purchase a tract of land, determine the marketing of the property, develop the building program and design, obtain the necessary public approval and financing, build the structure, and lease, manage, and ultimately sell it.[1] Developers work with many different counterparts along each step of this process, including architects...
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