ITS1622 Enterprise Resource Planning (Sample Test 1)
Sample Test 1 (Time: 1.5 hours) ITS1622 Enterprise Resource Planning Topics covered: 1. Business Functions and Processes 2. The Development of Enterprise Resource Planning Systems 3. The Implementation of Enterprise Resource Planning System 4. Implementation Challenge Q1. Within an ERP system package, name SIX functions that will be covered in Sales and Marketing Module. (6 marks) - Pre-sales - Sales order processing - Inventory sourcing - Delivery - Handle Billing - Payment Q2. Describe how each of the SIX functions in an ERP system package contribute to overall productivity of an organization. (12 marks) Pre-sales o Tracks customer contacts: provides the customer with a price quote Sales order processing • Uses the price quote to record items to be purchased; determines the sales price: record order quantities: configures quantity discounts: checks customer credit Inventory sourcing • Checks the inventory database to see if items can be delivered on time: updates the production planning database to avoid any shortfalls Delivery • Releases documents to the warehouse: item are picked; orders are packed and shipped Bill • Uses sales order data to create an invoice: updates accounting records: increases (debits) accounts receivable Payment • Accepts payment: decreases the customer’s accounts receivable balance with the amount of payment Q3. Give TWO typical problems that are common with manual sales order entry process. (2 marks) - Incorrect pricing Incorrect credit information
Q4. With reference to the implementation of ERP system, list any FOUR factors that determine success or failure of ERP projects. • Customization (8 marks)
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ITS1622 Enterprise Resource Planning (Sample Test 1)
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Increases time and cost BPR advantage from “best practices” adoptions lost
