...QDC1 STUDY QUESTIONS Quality Management: Ch. 9, 10, Operations Management; Ch. 2, 3, 5, 7, Quality and Performance Excellence Click for Skillsoft Module: The Who, What and Why of ISO 9000:2000 Click for Skillsoft Module: Six Sigma: Reducing Variation to Improve Quality 1. List the types of graphical charts used in operations management. 2. Which two charts are important in statistical process control (SPC)? 3. Describe the uses of functional flowcharts. 4. Describe the uses of histograms. 5. Describe the uses of run charts. 6. Describe the uses of control charts. How can this be used to determine if a process is acceptable or unacceptable? 7. Discuss some obstacles management faces when implementing quality and incorporating improvements into daily operations. 8. Discuss two methodologies of process improvement. Deming Cycle and Six Sigma. 9. What are some of the costs associated with quality? 10. What is the point at which costs associated with improvement are no longer warranted? 11. What is the costs of customer dissatisfaction? 12. List some of the losses resulting from process variation. 13. Describe the role of the International Organization for Standards (ISO). 14. Describe the practices employed by the International Organization for Standards (ISO). 15. List the steps to receive quality certification through the International Organization for Standards (ISO). 16. List the key elements of total quality management (TQM). 17. What are some of the...
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...QDC1 Study Questions Week 1 1. Describe the type of graphical charts used in operations management? Flow Charts, check sheets, histograms, cause and effect diagram, pareto diagram, scatter diagram, control charts, run charts. 2. Which two charts are important in statistical process control? Control chart and run chart Control Charts – show the performance and the variation of a process or some quality or productivity indicator over time in a graphical fashion that is easy to understand and interpret. They also identify process changes and trends over time and show the effects of corrective action. Control charts monitor performance of one or more processes over time to detect trends, shifts or cycles. Distinguishes special from common causes of variation. Allows a team to compare performance before and after implementation of a solution to measure its impact. Focuses attention on truly vital changes in the process. 3. Describe the uses of functional flowcharts: A chart that describes the steps in a process. Summarize the process, from start to finish, great to use for training. A flowchart or process map identifies the sequence of activities or the flow of materials and information in a process. Flowcharts help the people involved in the process understand it much better and more objectively by providing a picture of the steps need to accomplish a task. 4. Describe the use of histograms: provides clues about the characteristics of the parent population...
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...QDC1 Study Questions Quality Management: Ch. 9-10, Operations Management Click for Skillsoft Module: The Who, What and Why of ISO 9000:2000 Click for Skillsoft Module: Six Sigma: Reducing Variation to Improve Quality List the types of graphical charts used in operations management. Flowchart, Check Sheet, Histogram, Pareto Chart, scatter diagrams, control charts, run charts, cause and effect diagrams Which charts are important in statistical process control (SPC)? Control Charts Describe the uses of functional flowcharts. Diagrams show steps in a process Describe the uses of histograms. Empirical Frequency distribution; shows the frequency of an occurrence of a variable Describe the uses of run charts. Used to track results over a period of time Describe the uses of control charts. used to track results over time Describe the issues management faces when implementing quality and incorporating improvements into daily operations. Lack of companywide definition of quality, lack of a strategic plan, lack of customer focus, poor intra-organizational communication, lack of employee empowerment, view of quality being a quick fix, emphasis on short-term financial results, inordinate presence of internal politics, lack of strong motivation, lack of of time devoted to quality initiatives, Lack of leadership Identify procedures that lead to process improvement. customer satisfaction, achieving higher quality, reducing waste, reducing cost, increasing productivity...
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