QDC1 STUDY QUESTIONS
Quality Management:
Ch. 9, 10, Operations Management; Ch. 2, 3, 5, 7, Quality and Performance Excellence
Click for Skillsoft Module: The Who, What and Why of ISO 9000:2000
Click for Skillsoft Module: Six Sigma: Reducing Variation to Improve Quality

1. List the types of graphical charts used in operations management.
2. Which two charts are important in statistical process control (SPC)?
3. Describe the uses of functional flowcharts.
4. Describe the uses of histograms.
5. Describe the uses of run charts.
6. Describe the uses of control charts. How can this be used to determine if a process is acceptable or unacceptable?
7. Discuss some obstacles management faces when implementing quality and incorporating improvements into daily operations.
8. Discuss two methodologies of process improvement. Deming Cycle and Six Sigma.
9. What are some of the costs associated with quality?
10. What is the point at which costs associated with improvement are no longer warranted?
11. What is the costs of customer dissatisfaction?
12. List some of the losses resulting from process variation.
13. Describe the role of the International Organization for Standards (ISO).
14. Describe the practices employed by the International Organization for Standards (ISO).
15. List the steps to receive quality certification through the International Organization for
Standards (ISO).
16. List the key elements of total quality management (TQM).
17. What are some of the appropriate goals of process improvement teams?

18. Describe the responsibilities that rest with team members.

Decision Analysis:
Chapters 11, 12, & 15 of Organizational Behavior and Ch. 8, 9, 10, Quality and Performance
Excellence
Click for Skillsoft Module: Making Decisions Dynamically
1. Describe the basic steps in problem solving.
2. Describe the challenges associated with