...Case 14: QI-TECH A Chinese Technology Company For Sale About the case: The case describes QI-TECH, a Chinese manufacturer of precision coordinate measurement machines. A foreign investor that hold 50% of Qi-Tech must negotiate a sale with its Chinese partner and a potential buyer (a large Western measurement machine company). For this purpose the foreign investor must value the joint venture and develop a viable deal structure and negotiation strategy. Something about CMM Technology – the product Coordinate Measurement Machines (CMM) were used widely in the aerospace industry and other industries such as automotive and electronic for quality control purposes. CMMs represented about 25% (US$ 600 million) of the world market for measurement instruments. CMMs cost between US$ 50,000 – US$ 500,000 depending on size of parts they could measure, speed of measurement and precision. The measurement accuracy of a Qi-Tech’s most popular (Zoo3” CMM machine was 2.5 µm (1 micron = 1 millionth of a meter). A CMM generally consisted of four elements: stationery devices, including a massive granite worktable; moving elements; electrical parts; and a controller. The players Indivers BV was a Dutch holding company that had been established by Twaalfhoven who had built a business around the manufacture of aircraft engine parts in the 1970s. Overtime, Twaalfhoven had made several investments in high-tech startups to participate in the exciting growth opportunities for high technology...
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...improve it. It can be differed into Quality Assurance (QA) and Quality Improvement (QI). QA refer to the reactive, retrospective, policing, and in many ways punitive. It often involved determining who was at fault after something went wrong. This term is older and not as likely to be used today. Whereas, QI involves both prospective and retrospective reviews. It is aimed at improvement - measuring where you are, and figuring out ways to make things better. It specifically attempts to avoid attributing blame, and to create systems to prevent errors from happening. Another definition that is available is “Systematic, data-guided activities designed to bring about immediate improvement in healthcare delivery in particular settings.” (Lynn, et al, 2007, p. 667) As we all know, in today’s world, almost 90% of our expenses goes to treating the sick and only 10% spent on wellness and prevention of health problems. Batalden and Stoltz stated that “improvement knowledge” is divided into eight knowledge domains in order to improve health care. This eight domain is: 1. Health care as a process and system: the people, procedures, activities, and technologies of care giving that works together for the need of individuals and communities. 2. Variation and measurement: measurement uses to understand the variation across and within systems to improve the design and redesign of health care. 3. Customer/beneficiary knowledge: an understanding of their needs and preferences, and...
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...care to the patients. Maintaining and continuously striving to improve the quality of various processes and procedures within the facility is important. Foundation frameworks, stakeholder differences, roles of clinicians and patients, need for quality management, areas to monitor, regulatory agencies, and resources represent the various points that will be addressed throughout the paper. Foundational Frameworks of QI There are several foundational frameworks within the subject of QI. There are several QI models derived from ideas and theories of leaders. According to Ransom, Joshi, Nash, and Ransom, (2008) PDSA/PDCA, API, FOCUS PDCA, Baldrige Criteria, ISO 9000, Lean, and Six Sigma represent various frameworks used to improve the quality of healthcare. Edward Deming described the Plan-Do-Study-Act (PDSA) cycle a plan to learn and improve the quality of work dated back to 1950s. Later Walter Shewhart developed the Plan-Do-Check-Act (PDCA) cycle for the basis for planning and expressing QI endeavors. The PDSA/PDCA model helps the facility to focus on how to plan for the improvement, how the improvement will be implemented, how the improvement will be identified/monitored, and what was learned from the improvement process. The associates in process improvement (API) represent a model based upon the PDSA cycle. In addition to the PDSA cycle the model adds three fundamental questions: what are we trying to improve, how will we identify the change is an improvement, and what change...
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...QI Plan Part I- Consumerism HCS/588 October 17, 2011 QI Plan Part I- Consumerism Healthcare organizations have a responsibility to its consumers and various stakeholders to ensure only the highest quality care is delivered. Quality measures such as performance measurement and quality improvement processes play a critical role in helping organizations achieve quality outcomes. This paper will contrast performance measurement and quality improvement processes. In addition, this paper will discuss a healthcare organization, Gulf Coast Medical Center, its mission and QI goals, and the role of the consumer and stakeholders in the QI process. Performance Measurement vs. Quality Improvement Processes Performance measures are an important element of the overall quality management of an organization. “Performance measures quantitatively tell us something important about our products, services, and the processes that produce them” (Oak Ridge Institute for Science and Education, n.d.). In the healthcare industry, performance measures are a tool used to help understand, manage, and improve what healthcare organizations do. Performance measures are composed of units of measure; a number to tell how much, a unit to give the number a meaning of what, each tying in to the overall target number. In contrast, quality improvement (QI) focuses on bridging the gap between current levels of quality and expected levels of quality. “QI uses...
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...The Marketing Plan BY GEORGE SAMIR SAAD Introduction: My department is "AlSalam Nephrology department", in which I am the senior doctor and the responsible for patients and the subordinates –doctors, nurses and workers-. This department one of the most famous oldest unit in Egypt, in which renal transplantation done successfully and legally. The unit has: * 8 renal dialysis machines, * 2 outpatient clinics, * 20 inpatient beds, * 3 professors, * 1 senior doctor, * 5 doctors, * 3 head nurses, * 5 nurses, * 4 assistances, * 2 workers. Situation analysis: Current service: - AlSalam nephrology department, responsible for many services, like: * Renal transplantation, * Follow up renal-transplanted patients, * Renal dialysis for chronic renal failure patients, * Outpatient clinic for kidney diseases; and * Teaching and practicing place for new doctors who care with nephrology. - The unit in AlSalam hospital, which present in ElMohandseen area in Giza, Egypt, which is a famous, commercial, crowded, rich area. - The hospital accredited with ISO 9001 in 2004. -Background information -Date of opening the unit: 1983 -Average No. of outpatient/Day: 60 patients - No. renal failure patients/Day: 20 patients -Costs /outpatient: 40 LE -Revenue /out patient: 120 LE -Net profit /outpatient: - 80 LE, which is good. -Costs / renal failure patients: 200 LE -Revenue / renal failure patients: 250...
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...occurring as inpatients have lost millions of dollars in revenue. Many of these fall can be avoided, and can also decrease extended inpatient care along with decrease profit loss. A process must be developed here at Davis Healthcare System (DHS), in response to patient falls, injuries and profit loss. In the Mission and Vision statement at the DHS, it states several key words: high-quality care, safety, innovation, patient-centered care, and that is the reasons that we must initiate the quality improvement plan immediately. Safety deals with lack of harm to the patient and Quality is an effective, efficient and focused direction that to get to safety. Our team of experts in quality improvement will use our mission, tools, communication along with collaborating with the patients to get to the root and cause of this problem. There are several ways to accomplish this goal, 1). Purchasing an item called Radio Frequency Identification floor mats 2). Lowering beds to the floor, 3). Hourly rounds, and 4). Identifying fall risk patients. The only cost involved would be the floor mats, which after discussing with the company of our needs, The Rainbow Company would negotiate a price value on the number of mats sold. Purchasing the mats would be an investment in patient safety, and assist in decreasing profit loss in...
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...Company G Wireless Charging Line 1-Year Marketing Plan Student Name: Student ID: Date: April 11, 2016 Student Mentor Name: Table of Contents Introduction 3 Product Description and Classification 4 Product Support of Mission Statement……………………………………………………………………………………………….…..4 Consumer Product Classification 4 Target Market 5 Competitive Situation Analysis 5 Analysis of Competition using Porter’s Five Forces Model 5 SWOT Analysis 7 Strengths and Core Competencies 7 Weaknesses 8. Opportunities 8. Threats 9. Market Objectives 10 Product Objective 10 Price Objective 10 Place Objective 10 Promotion Objective 10 Marketing Strategies and Implementation 10 Product Strategies 11 Price Strategies 11 Place Strategies 11 Promotion Strategies 11 Explanation of Strategies………………………..……………………………………………………………………………………………11 Implementation Plan 12. Product Tactics 13 Price Tactics 13 Place Tactics 13 Promotion Tactics 13 Monitoring Procedures 14 Introduction Company G is a highly regarded well-established firm in the electronics market. We have been in the small appliance market for many years and given our name brand reputation combined with our expertise in manufacturing operations we have decided to enter the cell phone accessory market via the G Wireless Charging Pads array of products. Company G is initially entering into the business of producing, marketing and introducing its G Wireless Charging Pads to the US market. The G Wireless Charging Pad...
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...QI Plan Part III - Implementation and Revision HSC/588 Anna Caluza May 26, 2014 Linda Roan Q I Part III – Implementing and Revising The implementation of correct systems required a team including expert leader’s approach. Effective communications between leaders of Doctor’s Medical Center, end users, the vendors, and the department staff is important when collecting data. For data transfer, authority need to assure that the new system communicate with the existing system. The administrative leaders guide the project activities, data protocol collection, clearly understand roles and responsibilities, and set up policy and procedure. Leader guide the staff to pursue the desire to achieve the goal. In completion of the system, training is provided by trainers for the to staff to be efficient in using the system. A yearly system evaluation to improve quality performance is mandated. The final process of implementation and revising is to assure that the organization is complied with the Joint Commission and other accreditation agencies. Authority Structure and Organization Authority structure is crucial in implementing and revising plans to be successful. To achieve success in implementing project, roles and responsibilities must be organized. Included in the authority structures to achieve success are as follows: board of directors, executive leadership, quality improvement committee, medical staff, middle management, and department...
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...QI Plan Part III HCS/588 August 3, 2015 Georgia Rothstein QI Plan Part III Health care organizations have a responsibility to their consumers as well as various stakeholders to ensure only the highest quality of health care is being delivered. There are two measures that play a huge role in ensuring the highest quality care is being delivered and they performance measures and quality improvement. This study will address the authority, structure, and organization by identifying who is responsible for implementing the plan discussed in the early papers. It will provide who is responsible for communicating the plan to be implemented. It will provide a description of the education the staff will receive. It will also provide a description of the annual evaluation, external entities involved if any, and challenges faced. Authority, Structure, and Organization At St. Joseph’s Hospital in Denver, Co the board of directors is responsible for making sure the employees are providing the patients with quality care. It is important for the board of directors to know the importance of monitoring quality improvement within the facility and ensure the employees are following the standards that have been set. The quality improvement standards set for the hospital are important and by leaders monitoring the quality improvement it can also lower the risk of liability as well as improve patient care (Farrell, 2008). The executive leaders of the hospital have a responsibility...
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...QI plan Part II HCS/588 July 27, 2015 Georgia Rothstein QI Plan Part II This week’s study is a continuation of the week three assignment. Saint Joseph’s Hospital will focus on improving patient discharge instructions. This paper will have a description of each methodology researched as well as the pros and cons of each for the chosen performance improvement area. One of the mentioned methodologies will be chosen for the organizational plan as well as an explanation of that methodology was chosen. There will be a description of information technology applications researched as well as an explanation of they could be used to improve the performance area chosen for the organization. An explanation of the involvement of benchmarks and milestones in managing how quality indicators will be provided as well as three potential benchmarks and milestones from the quality indicators that could be used as part of the plan being developed. The last information to be provided is a description of an organizations performance and quality measures are aligned with the organization’s mission, vision, and strategic plan in general. After providing how performance and quality measures are aligned a description of how they align with the organization I have chosen will be provided. Quality Improvement Methodologies It is important for health care managers to improve quality services in health care facilities. This means the health care managers must use methods which are proven to be helpful...
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...Quality Improvement Plan Christen D. Hamilton HCS/588 October 21, 2013 Mrs Linda Roan Business Name: Trinity Home Health and Hospice Service Street Address: 2606 Rutland Dr, City, ST ZIP Code: Charleston, SC 29401 Phone: 843-201-2991 Fax: 843-201-2992 e-mail : trinityhomehealth.gov Table of Contents I. Table of Contents 3 II. General Company Description 3 III. Goals and Objectives…………………………………………………………………………3 IV. Scope/Description/QI Activities ………………………………………………………….3 V. Data Collection Tools 3 VI. QI Processes and Methodology 3 VII. Comparative Databases, Benchmarks, and Professional Practice Standards 3 * VIII. Authority/Structure/Organization………………………………………………………….3 IX. Communication: 3 X. Education 3 XI. Annual Evaluation 3 Executive Summary My Quality Improvement plan began a year ago when I open the new office in Charleston, SC. We have 15 staff members to include, Registered nurses, Certified Nurse Assistants, physical therapist with assistant and a new pilot program where we will employ a part-time dentist, dental assistant and hygienist. My plan will outline the challenges that I have encountered and the solutions to the issues. I have attached a financial statement on the additional cost of the new employees. I have included the federal organizations that I am working with to ensure that I meet all government requirements. I have listed the regulatory agencies and their guidelines in running this federal funded organization...
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...http://www.stresssolutions.info/vrs.htm Eastern versus Western Medicine Key Difference Awareness and use of bio-energy or Qi (chi, prana, life force) in the East, unawareness of it in the West. From this flow all the remaining differences: definitions of health, illness, and symptoms, the model of medicine, methods of diagnosis, role of physician and patient and the patient's psyche, prevention and responsibility for health, strengths and limitations. | Eastern Medicine | Western Medicine | Key Beliefs | Qi is life. Qi is heart of medicine. Life and Medicine are one. | Humans can control nature. Foreign invader causes illness. Control of symptoms » cure of disease. | Health | A state of well being in which the body is vital, balanced & adaptive to its environment. | Absence of disease, pain, defect, or symptoms of illness (no theory of health). | Illness, Sickness, Disease | * Disharmony/imbalance and loss of adaptability (a defect of function/energy). * Any deviation of the body from its normal or healthy state (1st dictionary definition). | * A defect of tissue or structure. * A destructive process with a specific cause and characteristic symptoms, a particular disorder(2nd dictionary definition). | Symptoms | Manifestation of the body's attempt to heal itself, therefore, messages, signals of unattended, underlying issues; or signs that something needs balancing. | Manifestation of the disease, therefore, they are disagreeable phenomena to be...
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...National Psychiatric Care and Rehabilitation Services PURPOSE: This policy demonstrates a commitment to a comprehensive linguistic and cultural competency plan and describes how it will meet the linguistic and cultural needs of the residents it serves. The objectives of this policy include the following: 1. To ensure that National Psychiatric Care and Rehabilitation Services is aware of and identifies enrollees who may need additional resources to meet their cultural and linguistic preferences. 2. To ensure that National Psychiatric Care and Rehabilitation Services meets the language requirements of its client health plans and their State mandated requirements to provide enrollee materials in easily understandable formats, including special attention to the reading level requirements set forth. 3. To ensure that National Psychiatric Care and Rehabilitation Services meets the needs of enrollees who may require materials in additional formats such as large font, braille, audio recordings, etc. 4. To ensure that National Psychiatric Care and Rehabilitation Services meets the needs of enrollees in providing access to interpreters, onsite and offsite when speaking with National Psychiatric Care and Rehabilitation Services staff. POLICY: National Psychiatric Care and Rehabilitation Services has developed a Cultural Competency Plan and training program to create an awareness of and sensitivity to the linguistic, disability-related, and cultural differences of our residents. PROCEDURE:...
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...QI Plan Part 1 Kewanna Hatter HCS/588 June 28, 2015 Instructor Cynthia Hughes QI Plan Part 1 Introduction Performance improvement plans are tools organizations can use to identify areas where employees are lacking in their performance. These plans can also establish detailed steps employees can follow to boost their ability to meet expected performance standards in the department they work in to help the organization reach their goal. The ultimate goal of a quality improvement plan is to enable an employee to reach their best performance level, which is key to any business reaching optimum performance and ensuring they are abiding by the rules and regulation that govern their organization. In this paper, I will create a plan for an organization and I will describe the data needed to monitor improvement. I will identify and describe at least three data collection tools I can use to collect performance information. I will also Research at least two tools that measure and display the QI data that can be gathered with the data collection tools. The Organization and Issues Aurora Health Care is an integrated, not-for-profit, and all-for-people health care provider serving communities throughout eastern Wisconsin and northern Illinois. Our approach keeps people in our minds and at the heart of everything we do. We treat each person as a person, not as a patient, an illness or an appointment. Today we serve communities throughout eastern Wisconsin and northern Illinois, with...
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...Strathclyde Institute for Operations Management, University of Strathclyde, Glasgow, UK Abstract Purpose – The last two decades have witnessed an explosion of research into the area of quality initiatives (QI) such as ISO, total quality management, lean, Kaizen and its application within small and medium-sized enterprises (SMEs). However, very few empirical studies have reported the application of Six Sigma in SMEs; the reasons may be attributed to several myths associated with Six Sigma. The purpose of this paper is to assess the current status of QI in the UK manufacturing SMEs and report the differences in the quality management practices of Six Sigma SMEs against the ISO certified firms. Design/methodology/approach – A survey-based approach was adopted to understand the established quality management practices in the UK SMEs. A short survey instrument was designed by reviewing the literature on quality improvement initiatives in SMEs. A sample of 500 manufacturing SMEs across UK was selected through stratified random sampling technique. Findings – A response rate of 12.7 per cent was achieved and included respondents at senior management and middle management level across the manufacturing industry in the UK. Data analysis on the history of quality initiatives (QI) in SMEs indicated towards the trend that ISO may be the foundation or building block before embarking on lean or Six Sigma. Differences in quality...
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