...Total Quality Management Vol. 19, Nos. 7 – 8, July –August 2008, 751– 761 Revisiting a TQM research project: The quality improvement activities of TQM Robin Mannà Centre for Organisational Excellence Research, School of Engineering and Advanced Technology, Massey University, Palmerston North, New Zealand To celebrate the 70th birthday and achievements of Professor Gopal Kanji, the author revisits the state of TQM at the time Gopal founded the Total Quality Management & Business Excellence journal in 1990. The author provides a commentary on the quality movement of this period, and shares findings from his doctoral research project into TQM, which was undertaken from 1988 to 1992. To the author’s knowledge, this was the first doctorate in the UK that was solely focused on TQM. It therefore provides a unique glimpse into the period when interest in TQM was probably at its greatest and models and frameworks of TQM were first emerging. The doctorate was entitled ‘The development of a framework to assist in the implementation of TQM’. This paper describes the views of quality practitioners on TQM at that time and shows the most commonly used quality improvement activities (65 tools and techniques) that had been implemented by TQM companies. The methodology encompassed structured interviews at 21 TQM companies. The research contributed to the understanding of TQM by presenting the quality activities of which it can be composed, as well as the areas of the organisation the quality...
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...manufacturing industry", Business Process Management Journal, Vol. 21 Iss 3 pp. 665 - 691 Permanent link to this document: http://dx.doi.org/10.1108/BPMJ-03-2014-0019 Downloaded on: 26 January 2016, At: 22:57 (PT) References: this document contains references to 63 other documents. To copy this document: permissions@emeraldinsight.com The fulltext of this document has been downloaded 961 times since 2015* Users who downloaded this article also downloaded: Saja Albliwi, Jiju Antony, Sarina Abdul Halim Lim, Ton van der Wiele, (2014),"Critical failure factors of Lean Six Sigma: a systematic literature review", International Journal of Quality & Reliability Management, Vol. 31 Iss 9 pp. 1012-1030 http://dx.doi.org/10.1108/IJQRM-09-2013-0147 M.P.J. Pepper, T.A. Spedding, (2010),"The evolution of lean Six Sigma", International Journal of Quality & Reliability Management, Vol. 27 Iss 2 pp. 138-155 http:// dx.doi.org/10.1108/02656711011014276 Diego Pacheco, Isaac Pergher, Guilherme Luís Roehe Vaccaro, Carlos Fernando Jung, Carla ten Caten, (2015),"18 comparative aspects between Lean and Six Sigma: Complementarity and implications", International Journal of Lean Six Sigma, Vol. 6 Iss 2 pp. 161-175 http:// dx.doi.org/10.1108/IJLSS-05-2014-0012 Access to this document was granted through an Emerald subscription provided by emeraldsrm:600887 [] For Authors If you would like to write for this, or any other Emerald publication, then please use our Emerald for...
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...full text archive of this journal is available at www.emeraldinsight.com/1741-0401.htm IJPPM 60,3 A study of total quality management and supply chain management practices 268 Received January 2010 Revised March 2010 Accepted March 2010 Faisal Talib Mechanical Engineering Section, Faculty of Engineering and Technology, University Polytechnic, Aligarh Muslim University, Aligarh, India Zillur Rahman Department of Management Studies, Indian Institute of Technology Roorkee, Roorkee, India, and M.N. Qureshi Mechanical Engineering Department, Faculty of Technology and Engineering, M.S. University of Baroda, Vadodara, India Abstract Purpose – The purpose of this paper is to present a set of total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review and to identify the relationships among them by comparing the identified TQM and SCM practices. Design/methodology/approach – An extensive overview of the practices of TQM and SCM is carried out using published research papers and some major TQM and SCM practices were extracted. These identified practices are then compared to explore the relationship between them for better understanding and application. Findings – The results reveal six major TQM and SCM practices from as many as 50 TQM practices and 40 SCM practices. The paper further compares these practices and found that management support and commitment, customer focus, and supplier partnership...
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...Final Paper Crystal L. Watkins 201420-HAS-4383- Quality Improvement in Healthcare Dr. Jessica Sapp Eastern Florida State College August 3, 2014 Abstract Quality improvement is one of the most important topics within businesses for the past twenty years. This is mainly true for health care, as the debate continues on how our current American system should be restructured. The current health care reform is aimed at decreasing costs and guaranteeing access to all Americans. It cannot be allowed to put the quality of care at risk. Quality improvement has become the main element to strategic planning within the health care domain. A strategic concept can help save our healthcare business in more way than you think. This cannot be effectively applied unless quality improvement can be accurately defined, measured, evaluated, and monitored at all times. Through such analysis a hospital can choose how to narrow resources toward those quality improvement projects which will effect a customer’s perceptions of service quality the most. The purpose of this research paper is to establish a concept by which to approach the issue of quality improvement, define the numerous components of quality improvement that exist in health care, and understand how these elements will affect one another. Quality improvement is a hard topic to have success in within this century. I have chosen to speak to do my research on quality improvement within a hospital. Hospitals are always trying...
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...Management Action research with some contributions to theories and methods PETER CRONEMYR Division of Quality Sciences Department of Technology Management and Economics CHALMERS UNIVERSITY OF TECHNOLOGY Göteborg, Sweden (2007) They wanted me to be respected as A doctor or a lawyer man But I had other plans Gonna be a rock ‘n’ roll singer Gonna be a rock ‘n’ roll star AC/DC - Rock ‘n’ Roll Singer Young/Young/Scott 1975 No matter what Quality will keep on rockin’ The Rock Stars of Quality Debbie Phillips-Donaldson, editor Quality Progress, July 2005 Six Sigma Management Action research with some contributions to theories and methods Peter Cronemyr Copyright © Peter Cronemyr (2007) ISBN 978-91-7385-021-6 Doktorsavhandlingar vid Chalmers tekniska högskola Ny serie nr 2702 ISSN: 0346-718X Published and distributed by: Division of Quality Sciences CHALMERS UNIVERSITY OF TECHNOLOGY S-412 96 Göteborg, Sweden Telephone: +46 (0)31 772 10 00 Printed at: Chalmers Reproservice Göteborg, Sweden Thesis Shortcuts Six Sigma A short introduction Go directly to Chapter 3.1 on page 47 Action Research Methodology Go directly to Chapter 2.2 on page 28 The Author Background and motives Go directly to Chapter 1.2 on page 15 Siemens Industrial Turbomachinery AB The Case Company Go directly to Appendix A, Chapter 2.1 on page A-3 The Conclusions of the Thesis Go directly to Chapter 5 on page 89 Six Sigma Management Action Research With Some Contributions...
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...Home Search Collections Journals About Contact us My IOPscience Productivity improvement using industrial engineering tools This content has been downloaded from IOPscience. Please scroll down to see the full text. 2012 IOP Conf. Ser.: Mater. Sci. Eng. 36 012006 (http://iopscience.iop.org/1757-899X/36/1/012006) View the table of contents for this issue, or go to the journal homepage for more Download details: IP Address: 121.96.255.145 This content was downloaded on 06/08/2014 at 08:45 Please note that terms and conditions apply. 1st International Conference on Mechanical Engineering Research 2011 (ICMER2011) IOP Publishing IOP Conf. Series: Materials Science and Engineering 36 (2012) 012006 doi:10.1088/1757-899X/36/1/012006 Productivity improvement using industrial engineering tools H.A. Salaam1, S. B. How, M. F. Faisae Faculty of Mechanical Engineering, Universiti Malaysia Pahang (UMP), Pekan, Pahang Darul Makmur, 26600, Malaysia E-mail: hadisalaam@ump.edu.my Abstract. Minimizing the number of defects is important to any company since it influence their outputs and profits. The aim of this paper is to study the implementation of industrial engineering tools in a manufacturing recycle paper box company. This study starts with reading the standard operation procedures and analyzing the process flow to get the whole idea on how to manufacture paper box. At the same time, observations at the production line were made to identify problem occurs...
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... 6 Dynamics of organizational learning and continuous improvement in six sigma implementation Taina Savolainen Department of Business and Economics, University of Joensuu, Joensuu, Finland, and Arto Haikonen Genworth Financial, Helsinki, Finland Abstract Purpose – The purpose of this paper is to examine the dynamics of organizational learning and continuous improvement (CI) in the context six sigma implementation in business organizations operating in multicultural environments. Design/methodology/approach – A specific research question is: does learning mechanisms and continuous improvement practices support each other and how, and what type of learning can be identified in the improvement of business processes. The question is linked to one of the fundamental issues currently discussed in the field of organizational learning; how do organizations get “from here to there”, in other words, what is the dynamics of the processes of learning and how progressive learning is achieved. A case study of a few Finnish companies is made and a procedural implementation model is applied. Findings – The findings suggest that the learning process is characterized by measurement, detection and correction of errors, and cost reduction. In six sigma implementation, learning is a single-loop type of learning. It is an incremental change process which reminds a technical variant of the learning organization. Continuous improvement occurs through procedural practices (the DMAIC-cycle) which...
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...TermPaperWarehouse.com - Free Term Papers, Essays and Research Documents The Research Paper Factory * Join * Search * Browse * Saved Papers ------------------------------------------------- Top of Form Bottom of Form * Home Page » * Business and Management Early Supplier Involvement In: Business and Management Early Supplier Involvement Q1 – What is the logic behind pursuing early supplier design involvement with suppliers? 1. Improvement in product quality 2. Stronger communication between firms 3. Decrease in process time and production cost 4. High utilization of sources 5. Decrease in cycle-time leading to shorter time-to-market 6. Improvement in manufacturability 7. Innovative products and ideas 8. Increase team work 9. Alignment of technology roadmaps/strategies 10. Cross-functional training Q2 – If a buying company has an objective of involving suppliers early during product development, what type of questions should the buying firm ask a supplier during evaluation and selection? 1. Is the supplier willing to have a long-term commitment? 2. Does the supplier’s roadmap & policies align with those of the buyers? Do they share buyer’s vision? 3. Is supplier flexible to vary production on a need-by basis and flexible to changing demands (quantities, timeframe)? 4. Is supplier willing to share technical expertise and process knowledge to improve Product Development efficiency? 5. Is the Supplier...
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...Operations Management and Improvement For JCR Drillsol Private Limited JCR DRILLSOL Table of Contents 1. Introduction 1.1) Problem Specification and Hypothesis…………………… 3 2. Article Summary ………………………………………………….. 5 3. Problem Analysis………………………………………………… 13 4. Conclusion…………………………………………………………. 18 References……………………………………………………………… 18 Introduction JCR Drillsol PVT.LTD JCR is a large scale manufacturing company who’s objective is to provide unique and unprecedented solutions in every arena of the Drilling, Mining and Construction Industry. JCR’s variety of specialized RIGs finds its application in every possible arena of the drilling industry, making them one of the most competitive services in the business. JCR Drillsol, products include highly efficient and heavy-duty RIGs for a wide range of drilling applications ranging from RC, DTH, Tractor mounted and Wagon Drills, Pumping and Testing Units to Drag Bits, Mud Pumps and Mini Truck Mounted Drills. Our technology also designs other drilling solutions such as DTH Hammers, RC Hammers, RC Drill Rods, Tricone and O-Dex Bits. Problems faced in the industry Various problems faced by the industry are: * Material Wastage and Cost Factor A major problem faced by JCR Drillsol is the wastage of materials and cost factor. The Product output per unit input of raw materials...
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...Total Quality Management Investigating the Effect of Total Quality Management Practices on Organizational Performance in the Jordanian Banking Sector Rawan Al-Ettayyem International Business Research Vol. 8, No. 3; 2015 Published by Canadian Center of Science and Education Jaffrey Daniel (1527009) Kailash Nandan S R (1527012) Rakul (1527023) Introduction The aim of this study is to examine the effect of Total Quality Management (TQM) practices (customer satisfaction, education and training, continuous improvement, teamwork, and top management commitment) on organizational performance (financial and non-financial) in the Jordanian banking sector. The banking sector is the largest sector in the service industry that serves the needs of different categories of people. Currently, TQM has become the new method to reinforce competitive advantages and organizational performance; it is the core of a company’s success. Many banks in Jordan have a have been implementing TQM practices. However, research efforts related to this field in Jordan are scarce and this study seeks to understand the relationship between TQM practices and organizational performance in the Jordanian banking sector. Structure of the paper The paper first briefs about the TQM practices in Jordanian banking industry. It then describes about the various other studies and researches that have been carried out in the Jordan Banking sector and the reason and results for those studies that were carried...
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...Double Blind Peer Reviewed International Research Journal Publisher: Global Journals Inc. (USA) Online ISSN: 2249-4596 & Print ISSN: 0975-5861 Investigation of Sigma Level at the Stage of Testing Cement after Packing and Improving it using FMEA Approach By Md. Golam Kibria, Md. Enamul Kabir & S. M. Mahbubul Islam Boby Khulna University of Engineering &Technology (KUET), Bangladesh Abstract- Sophisticated customer demands and advanced technology have changed the way of conducting business. Financial condition of a manufacturing company largely depends on the defect rate of a product. Understanding the key features, obstacles, and shortcomings of the six sigma method allows organizations to better support their strategic directions, and increasing needs for coaching, mentoring, and training. The objectives of this paper are to study and evaluate processes of the case organization, to find out the current sigma level and finally to improve the existing Sigma level through decreasing defects. According to objectives, current sigma level has been calculated, manufacturing process analyzed and suggestions given for improvement. Especially in analyzing phase different analysis tools like Production Layout, Process Block Diagram, Cause and Effect Diagram, Cheek Sheet, Process control chart are used. FMEA is used as improvement tool. By using this it has been possible to improve productivity by reducing defects rate. This research work has been carried out in a cement manufacturing...
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...Running Head: WEBOMETRICS RANKING AND RATING IMPROVEMENT 1 Webometrics Rating and Ranking Improvement as a Marketing Strategy Sintyadi Thong Universitas Mercu Buana WEBOMETRICS RANKING AND RATING IMPROVEMENT Abstract Webometrics (www.webometrics.info) has been used as one of the tools when making 2 decisions in choosing a University. When a prospect has several choices of Universities providing the same area of study, rating and ranking would come into consideration as the final – if not, an assessed weight in the decision making. Rating and ranking also shows the performance indicator and also shows how prestigious the University is. Through Webometrics, prospects can see the ranking of a University either regionally or internationally based on their rating, and the rating and ranking are updated periodically. Many Universities adopted this rating and ranking system on their own website as their marketing strategy to show that they are better than competitor Universities and the use of Webometrics can be analysed as it displays the University's prestige. This paper will discuss the us of Webometrics as marketing strategy by improving the University's rating and ranking in Webometrics. keyword(s): Webometrics, University rating, marketing strategy, web impact. WEBOMETRICS RANKING AND RATING IMPROVEMENT Webometrics Rating and Ranking Improvement as a Marketing Strategy 3 Over the past few decades, internet grows wider, information gathering has been made simple. People...
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...Quality Improvement: Six Sigma Individual Paper, Unit 6 Revised Research Paper Shelli Cornwell scornwell@capellauniversity.edu BUS3004 Developing a Business Perspective 12/18/2011 Introduction The primary focus of this paper is to introduce ways to incorporate quality improvement within an organization. Quality matters when servicing members, providers, employees, groups, brokers, etc. Ultimately, customers do not care about great productivity rates when on the receiving end of quality errors. Measuring quality throughout an organization should be the number one focus. There are many quality management tools available to an organization; however; Six Sigma is a strategy that many world class organizations have implemented to improve quality, service and customer satisfaction. The word Sigma is a statistical term that measures how far a given process deviates from perfection. An organization as a hole needs to embrace feedback on errors and determine solutions to these areas for improvement. And above all, there must be a better balance between productivity and quality. “Six Sigma improves production quality by removing variables that can cause defects” (Brinlee, n.d.). When a customer has to continuously spend time on the phone or in writing to have an issue resolved, this becomes frustrating to customers. When an organization has displeased customers due to defects in the quality of service, this can ultimately have an enormous impact on the reputation of an organization...
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...Quality Improvement in Healthcare In today's healthcare industry, many facilities search for ways to obtain an advantage from other facilities in the market. One way to obtain an advantage over other facilities is to have a reputation of providing the highest quality of care to the patients. Maintaining and continuously striving to improve the quality of various processes and procedures within the facility is important. Foundation frameworks, stakeholder differences, roles of clinicians and patients, need for quality management, areas to monitor, regulatory agencies, and resources represent the various points that will be addressed throughout the paper. Foundational Frameworks of QI There are several foundational frameworks within the subject of QI. There are several QI models derived from ideas and theories of leaders. According to Ransom, Joshi, Nash, and Ransom, (2008) PDSA/PDCA, API, FOCUS PDCA, Baldrige Criteria, ISO 9000, Lean, and Six Sigma represent various frameworks used to improve the quality of healthcare. Edward Deming described the Plan-Do-Study-Act (PDSA) cycle a plan to learn and improve the quality of work dated back to 1950s. Later Walter Shewhart developed the Plan-Do-Check-Act (PDCA) cycle for the basis for planning and expressing QI endeavors. The PDSA/PDCA model helps the facility to focus on how to plan for the improvement, how the improvement will be implemented, how the improvement will be identified/monitored, and what was learned from the...
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...The Emerald Research Register for this journal is available at www.emeraldinsight.com/researchregister The current issue and full text archive of this journal is available at www.emeraldinsight.com/0954-478X.htm TQM 17,2 RESEARCH AND CONCEPTS Components of successful total quality management ´ ´ Juan Jose Tarı Department of Business Management, University of Alicante, Spain Abstract Purpose – According to the literature, quality management consists of a set of components: critical factors, tools, techniques and practices. The purpose of this paper is: to identify the components of total quality management (TQM), in order to make them known to managers and thus facilitate successful quality management implementation, and to show the situation of 106 ISO 9000 certified firms concerning these components. Design/methodology/approach – In order to achieve this objective, a literature review and a survey based on 106 ISO 9000 certified firms in Spain were developed. Findings – The results reflect that certified firms must develop their people orientation 1and use techniques and tools to a higher extent in order to progress towards total quality. Originality/value – The value of the paper is point out which TQM components are important to successfully implement TQM and identify the situation of these components in ISO 9000 certified firms in a particular area. Keywords Total quality management, ISO 9000 series, Spain Paper type Research paper 182 The TQM Magazine Vol. 17...
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