...The Role of Stakeholders in Implementing a Quality Management Process The Role of Stakeholders in Implementing a Quality Management Process Stakeholders are valuable assets in growing wealth within an organization. Understanding the power and influence that stakeholders may exert is important when conceptualizing the quality management process. The implementation of a quality management process requires developing a quality-based culture that emphasizes stakeholder involvement and teamwork. The traditional internal process orientation failed to identify stakeholder needs and expectations. Knowledge and management of stakeholder relationships enhance operational competitive advantage (Foster & Jonker, 2009, p. 5-6). Understanding these relationships assist management in defining the applicable quality standards and procedures to attain its objectives. Identifiable in two groups, stakeholders have interest, rights, or ownership in an organization and its activities. Managing stakeholders and addressing their needs is important to successfully implementing a quality management process. The role of stakeholders in implementing a quality management process varies and is dependent on the degree of ownership in their control. Project management and senior leadership of organizations should understand that stakeholders require integration into their business model to add value as a self-regulating mechanism. Project management implementing a quality management process must...
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...Role of Stakeholder Sarah Brown MGT/420 February 14, 2013 Samuel Kazery Role of Stakeholder This summary will be used to characterize who stakeholders are and his or her importance to an organization. One will lead with a discussion on identifying the role a stakeholder has within an organization. One will also discuss stakeholders and his or her management roles. Lastly one will discuss how stakeholders implement those quality management processes within Walmart and J. B. Hunt Transportation. Stakeholder Role By definition a stakeholder is “one that has a stake in an enterprise” (Merriam-Webster, 2013, p. 1). Stakeholders are individuals or groups that have a direct primary or secondary contol over the actions of a company. Stakeholders are a fundamental part of the development of a company because of his or her role within the company. Stakeholders can have both internal and external roles, for example internal stakeholders are those individauls, such as the board of directors or consumers, employees, and suppliers who provide vital services for an organization (Classic, 2009). External stakeholders are most often any individual who fianaces a company’s operations, government organizations, and the media and which are never occupied with everyday management issues. Many managers, supervisore, and employess as oerform roles that aid the quality management process, for example CEO and upper- management are responsible for planning and creating quality management...
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...Role of Stakeholders The role of a stakeholder when implementing a quality management process depends upon the kind of business process that is being implemented. There are different kind of stakeholders like creditors, investors, employees, directors, union, and owners, also the government, suppliers, shareholders, lenders and the community in which the business gets their resources (Webfinace, 2012) are stakeholders as well. Each relationship a company develop with stakeholders has an influence on its quality management process. In this paper one will discuss two specific business were quality management process will be implemented in, the electronic retail and the travel industries. By using Best Buy for example of electronic retail for this industry will show that the stakeholders is consist of directors, employees, shareholders, suppliers, customers, and the communities. When it comes to the director’s role in implementing a quality management process is to take heed from the feedback they get from customers, employees, suppliers, and shareholders so the directors can decide what is best for the business, The role of the employee’s when implementing quality process is to pay attention to the customer’s and trace down the demand of a product or products. Thus; the role of the shareholders in implementing a quality process is to make a profit from goods or services sold, and the role of the supplier’s when implementing quality process is to keep up with the...
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...Role of the Stakeholder Role of the Stakeholder The role of an organization involves stakeholders; suppliers, employees, and consumers. The role of the organization, the supplier and the employee is to provide a product or service that the consumer demands as to maximize profits for the shareholder or owners. This is defined as the economic responsibility (Total Quality Management, 2009). However; if the product or service is of poor quality, this responsibility is ultimately unfulfilled. The definition of stakeholder as stated in the online Business dictionary (2014) is “a person, group, or organization that has an interest in an organization” (BusinessDictionary.com). This paper will discuss the specific roles of stakeholders in implementing the quality process. It will also refer to two companies that implement the quality process; Toyota and Fed-ex. Once the demand is evident, suppliers can then produce quality products or services. The role of the supplier and firm in the implementation of the quality process is to supply something that is considered of value and is marketable. The supplier and firm responsibilities in the implementation of quality include timeliness, information, product evaluation, and monitoring of customer complaints. Timeliness refers to the exchange of products, service and payments in a timely manner as to not disrupt the supply chain. Information is the exchange of information between the organization and suppliers. The supplier is responsible...
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...Role of a Stakeholder Kristy Kobzeff MGT/420 April, 6 2015 Jorge Pedroza Role of a Stakeholder The role of stakeholder in implementing a quality management process is one that has many facets. When an organization decides to embark upon a quality management process there are many people, internally and externally, dependent upon or affected in some way by the final product, output or process ("Tutorials point", 2012). In order to decide who the stakeholders will be in the process, management of the stakeholder process is essential. First, it is important to identify all those required to ensure the success of creating an efficient process; those involved are either inside or outside of the organization ("Tutorials point", 2012). Second, an analysis to ascertain what the stakeholder’s needs, boundaries, expectations, locus of control within the process, and mutual relationships will be is necessary to make sure everyone involved understands his or her role ("Tutorials point", 2012). A third and also important step is the process of engaging all stakeholders early on in the project. Stakeholders must have the ability to engage with the leaders of the quality management process to familiarize everyone with each other and understand each person’s role within the process. When working conceptually with quality management, the three spheres of quality known as quality management, quality control, and quality assurance each have their own role but also overlap (Foster, Chapter 1...
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...Role of Stake Holder MGT/420 The role of stakeholders in a business is an important aspect to consider when implementing a quality management process. The quality management process is beneficial in assuring the product meets the requirements of consumers. The process of quality management includes to set quality targets or goals for your staff or team to meet. The second step in the process is to determine how the quality of the product or target will be measured. After this has been determined the quality should then be measured and evaluated to determine necessary improvements or current issues. Once this has been completed it is important to report the finding for further changes. It is important for stakeholders to provide input in determining the necessary quality of products as well as the steps needed to meet the target quality. Since stakeholders often have an interest in the product they will be able to provide feedback, knowledge, and may even provide a competitive edge. It is the duty of the stakeholder to monitor the organizations ability to adhere to legal, ethical, and corporate requirements. Of course the influence and decision making power a stakeholder has on an organization is dependent on the stakeholder’s level of ownership, financial investment, and desire to see the organization grow. Provided an organization has multiple stakeholders they may meet to discuss or determine the level of quality they would like to see from their investment...
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...Stakeholder Paper Antoinette Duckett Igal Hebron MGT 420 Management Quality In The Supply Chain July 29,2014 The purpose of this paper is to classify who stakeholders are in an organizations and the importance they play in an institute. This paper will discuss the importance of each stakeholder and how they promote growth and development in an organization. In additions, this paper will identify the quality management process and how stakeholders assist in making this process happen effectively and efficiently. Finally I will conclude this paper by showing two examples of how Walart implemented their quality management process successfully and the role stakeholders play in making this possible. Stakeholders are individuals, groups, who have a major interest in the well being of the organizations and they play a very key role in the success of the organization, the stakeholders ensures that each product is analyzed, improved, controlled, and defined. A stakeholder can make or break a project if the quality management process isn’t implemented accurately. It is very imperative that the stakeholder is influential in the operations of each step, because each stakeholder can be affected positively or negatively, directly or indirectly depending on their position. The stakeholder is responsible to turn inputs into output in the most efficient way possible. The stakeholder makes sure that the project delivers the deliverable to meet customers’ expectations. ...
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...The role a stakeholder plays in implementing a quality management process depends on the type of business the process is implemented in. There are various types of stakeholders such as creditors, investors, directors, employees, government (and their agencies), owners, shareholders, suppliers, unions, and communities from which the business draws its resources (Webfinance, 2012). With such a variety of stakeholders let’s discuss two specific businesses in which a quality management process would be implemented in, the electronic retail industry and the travel industry. Using Best Buy as an example for the electronic retail industry the stakeholders consist of directors, employees, shareholders, suppliers, customers, and communities. The director’s role in implementing a quality management process is to listen to the feedback from employees, customers, suppliers, and shareholders. Then to take into consideration what is best for the business in general. The employee’s role in implementing a quality process is to listen to the customer’s and track the demand of products. The shareholders role in implementing a quality process is to see profit from the goods or services sold. The supplier’s role in implementing a quality process is to maintain the demand for the supply as well as maintain the quality of the materials being used. The customer’s role in implementing a quality process is to purchase goods, provide feedback, and based on his or her experiences to become a repeat buyer...
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...Role of Stakeholders MGT 420 Art Heitz June 3, 2013 Professor Kevin Diviney Stakeholders are the most important and valuable assets in an organization and in its progress. For the implementation of a quality management process in the organization it is necessary that a stake holder holds his/her position right at center. The major role that a stakeholder has to carry is to increase the wealth in the organization. Therefore, whenever we study the quality management process of an organization we need to conceptualize the power and the influence a stake holder has on the organization. For implementing a quality management process it is necessary that one should also implement the quality based culture which has its major emphasis on the involvement of the stakeholder and the need of well-organized and managed teamwork. When we look at the traditional internal process, they were quite reasonably unable to identify the need of the stakeholder and his/her valuable expectations in the organization. The value of the stakeholder is only determined by his/her clarity of thoughts often termed as his/her knowledge and relationships with others, which also makes the base for the operational competitive advantages. When an organization understands this they are then able to provide a proper management that is also the essence for quality standards and hence this ultimately results into better objective completion. The stakeholder has his/her interest in basically two parts of his/her...
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...Role of a Stakeholder MGT/420 February 4, 2013 Role of a Stakeholder A stakeholder has an interest in an organization. The primary stakeholders in many organizations include employees, investors, suppliers and the customers. “Stakeholders can affect or be affected by the organization’s actions, objectives, and policies” (Business Dictionary, 2013). It is important that organizations include the interest of stakeholders when making decisions, especially those concerning quality management. This paper will address each stakeholder and what their specific role is when implementing a quality management process. Examples of organizations will be utilized as an effort to support. Delta Airlines is one of the largest airlines operating out of the United States. The stakeholders consist of employees, customers, investors, vendors and suppliers. All stakeholders must be taken into consideration when implementing a quality management process. Employees must be treated fair and must be afforded the rights that are governed by law. Each level of employment adds value to the organization. Structure must be created for a safe work environment. The employee must have good working relationships with the customers. This information should be shared with management to ensure proper procedures are being followed. Analyst in the company should track travel data to assist with pricing of fairs. The customers are the airlines most precious cargo. They should be treated with respect and not...
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...Role of Stakeholder Paper Charlotte Long MGT/420 11/27/2012 Gerald Blayne Role of Stakeholder The stakeholders are the key assets in the wealth and growth of an organization. It is important that the knowledge and power of influence the stakeholders have on the quality management process is noted. Implementation and quality of the work in the management process, requires the developments in the cultures quality based upon the need and expectations of the stakeholders. The identifier groups that are known as stakeholders are also known by rights, ownership and interests of the organization and the activities of the organization. The managing of the stakeholders and the pronouncement of needs, allows for success while implementing the quality in the management of processes. The level in which the stakeholder takes in the quality management process varies dependent on the degree of ownership control. It is important to understand how project management and senior leadership work together and understand what it is the stakeholders require when integrating and pulling together a business model while at the same time adding value to the self-regulation of the organization. It is the project management team who is responsible for the implementation of quality in process management. The stakeholder’s responsibility is to help guide, ensure and monitor organizations efforts while adhering to regulation and the legal and ethical responsibilities...
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...Quality Management Initiative Proposal Quality Management Initiative Proposal BJB Manufacturing Company is an organization with an eye on future growth and leaders committed to taking steps to achieve that goal. One very important step is embracing a total quality management program that will suit the needs of BJB, appeal to customers, and meet the necessary automobile industry standards. “In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work” (“Total Quality Management (TQM)”, n.d., para. 1). Team B has compiled a total quality management initiative proposal to include identification of stakeholders’ needs in relation to BJB’s products, an analysis of the high-end compact disc changers manufactured for automobiles and needs of BJB, a suggested total quality management approach that best fits, and the role the leaders will carry out in the quality process. Stakeholder Needs In analyzing the needs of the stakeholders, Team B must first identify the stakeholders, the roles they play, their interests, and their impact on the project. BJB Manufacturing is looking to enter a new market, becoming the sought-after source for factory installed high-end audio equipment for the automobile market. To accomplish this task BJB must develop a total quality management program to present to the automobile manufacturers. Team B has broken down the needs of the stakeholders into a Stakeholder Register...
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...nagementpm4dev, 2007 –management for development series © The Project Management Processes PROJECT MANAGEMENT FOR DEVELOPMENT ORGANIZATIONS The Project Management Processes PROJECT MANAGEMENT FOR DEVELOPMENT ORGANIZATIONS A methodology to manage development projects for international humanitarian assistance and relief organizations © IMPACTO4DEV 2007 Our eBook is provided free of charge on the condition that it is not copied, modified, published, sold, re-branded, hired out or otherwise distributed for commercial purposes. Please give appropriate citation credit to the authors and to PM4DEV. Feel free to distribute this eBook to any one you like, including peers, managers and organizations to assist their project management activities. www.pm4dev.com The Project Management Processes PROJECT MANAGEMENT PROCESSES Project management is a process of leading a team of capable people in planning and implementing a series of related activities that need to be accomplished on a specific date with a limited budget. Because of its nature, coordinating all these activities requires a process approach. Because many times development project take on unexplored territory, assumptions about the project must be listed, evaluated, its risks assessed and contingency plans developed. It also requires a close monitoring of the budget, scope and schedule to deliver the project objectives under the expected quality. Each one of these elements needs to be managed in a systematic...
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...HCS 325 Week 1 Individual Assignment Roles and Functions Paper Get Tutorial by Clicking on the link below or Copy Paste Link in Your Browser https://hwguiders.com/downloads/hcs-325-week-1-individual-assignment-roles-functions-paper/ For More Courses and Exams use this form ( http://hwguiders.com/contact-us/ ) Feel Free to Search your Class through Our Product Categories or From Our Search Bar (http://hwguiders.com/ ) Roles and Functions Paper Today’s health care needs a manager who has understanding of management and the skills needed to manage within the health care environment. This management refers to activities included in planning, organizing, leading and controlling of an organization. The manager must respond and adapt to the changes in an organization required by the needs of the patient population it serves. Managers must be accountable not only in decision-making, but productivity, cost containment, safety, confidentiality, etc. An effective manager must be accountable, create a quality work environment, and understand the value of a diverse workplace as well as other important functions that contribute to effective management. Although the roles of manager vary, all managers in any health care organization or any organization for that matter must manage effectively using the management process, being accountable for themselves and others, using the principles of effective time management, networking, recognizing and supporting the department...
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...Quality Improvement in Healthcare In today's healthcare industry, many facilities search for ways to obtain an advantage from other facilities in the market. One way to obtain an advantage over other facilities is to have a reputation of providing the highest quality of care to the patients. Maintaining and continuously striving to improve the quality of various processes and procedures within the facility is important. Foundation frameworks, stakeholder differences, roles of clinicians and patients, need for quality management, areas to monitor, regulatory agencies, and resources represent the various points that will be addressed throughout the paper. Foundational Frameworks of QI There are several foundational frameworks within the subject of QI. There are several QI models derived from ideas and theories of leaders. According to Ransom, Joshi, Nash, and Ransom, (2008) PDSA/PDCA, API, FOCUS PDCA, Baldrige Criteria, ISO 9000, Lean, and Six Sigma represent various frameworks used to improve the quality of healthcare. Edward Deming described the Plan-Do-Study-Act (PDSA) cycle a plan to learn and improve the quality of work dated back to 1950s. Later Walter Shewhart developed the Plan-Do-Check-Act (PDCA) cycle for the basis for planning and expressing QI endeavors. The PDSA/PDCA model helps the facility to focus on how to plan for the improvement, how the improvement will be implemented, how the improvement will be identified/monitored, and what was learned from the...
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