Quality Systems for Business Excellence
MT1026F
Main Diet Unit 2
For 2011

Researching on Contribution of Organisation Learning that Develop Organisation Excellence by Using the European Framework for Quality Management

Name: Shaun Amirthalingam 0705668 Matthew Peh Voon Yang 0805185 Boo Tong Kwong 0805183

Table of Content Title | Page Number | 1.0 Introduction | 3 | 2.0 Learning Organisation2.1 Inspiration and Motivation2.2 Empowerment2.3 Accumulating and Sharing Internal Knowledge2.4 Gathering and Integrating External Information2.5 Enabling Creativity | 4-5 | 3.0 European Foundation of Quality Management3.1 The Good of EFQM3.2 EFQM Developing Organisation Learning3.3 Limitation of Organisation Learning | 6-13 | 4.0 Conclusion | 14 | Referencing and Bibliography | 15-18 |

Researching on Contribution of Organisation Learning that Develop Organisation Excellence by Using the European Framework for Quality Management
1.0 Introduction

It is a huge change that has accelerated over the past few decades in the economy. During the 20th century, organisations always focused at traditional factors for production on tangible resources such as equipment, land and money. Almost every organization was seeking for ways to reduce the cost and boost the sales to survive in the market. Quoted from Frederick W. Taylor, “the principal object of scientific management should be to secure the maximum prosperity for the employer, coupled with the maximum prosperity for each employee.” This statement claimed during the 20th century, the most productive employee should get the higher wages