...has outsourced its MRI operations to Quinte MRI, a seasoned and highly recognized MRI service provider. Unfortunately, after six weeks of operations Quinte MRI’s leased MRI machine is not meeting its expected outputs as projected and is causing concern to both Quinte MRI and BCMC which has begun to lose revenue via referrals away from its clinic. Further, BCMC’s reputation is now at risk which could result in additional loses to the centre. The root cause of the problem appears to lie with the scheduling of the scanning operations. Dr. Syed Haider, the owner of Quinte MRI, has tasked his business development coordinators with finding a solution to this problem and to report back within 2-days. Acting as David Wright and Kevin Saskiw, the business development coordinators, my solution to these issues are to regain control of the scheduling process as this is an integral part of the operations. Streamline the scheduling process to reduce variability and improve reliability. Introduce the use of technology to remove manual processes, improve process efficiencies, minimise errors and improve communication across the business lines of operation. I would also hire a new employee to support the scanning operations as there is no backup or adequately trained support for the only Technologist running the operations. Issues Identification Brenton-Cooper Medical Centre (BCMC) has outsourced its MRI operations to Quinte MRI, a seasoned and highly recognized MRI service provider. Unfortunately...
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...Table of Context Title Page Page 1 Table of Context Page 2 Executive Summery Page 3 Problems Page 4 Solutions Page 5-6 Conclusion Page 7 Appendix A Page 8 Executive Summery Dear Dr. Haider, as per your request, I have completed a case study and have come up with the following findings: As it stands right now, the MRI Center at Brenton-Cooper Medical Center (BCMC) in New York is facing a 2-week wait time after only being in business for 6 weeks and Doctors are upset about not being delivered the service they were promised. First, let me start with stating the current situation. There are several issues; with scheduling, patient screening, reminder calls and with MRI downtime while the MR Technologist is busy sorting scans, making runs to the Radiologist and spending time with patient transfers or having to send people away due to medical reasons. Because of these issues, the average scan over the past 6 weeks took 67.8min. Retraining the scheduling staff and implementing a computer booking system will address some issues faced, but it doesn't account for the extra resources needed to eliminate the backlog and doesn't address the issues we'll be facing once the demand for the clinic is growing. My recommendation is, in addition to the training, to also hire an Assistant MR Technician to assist the Technologist. As a result, you'll see an increased scan rate from 67.8min/scan to 30.5min/scan and increase the daily average of 6.6 scans to 14.8 and...
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...Summary Quinte MRI’s leased MRI machine is not meeting expected output causing loss of revenue for the clinic and hurting BCMC’s reputation in the community. This problem is coming from the scheduling of scanning operations at the clinic. Recommendations Quinte MRI’s leased MRI machine was promised to handle 2 scans per hour and is currently struggling to handle 1 per hour. I am confident that Quinte needs to improve the scheduling department’s communication with the Radiologist and MR Technologists. Jeff is unable to meet the demand of reading the scan as soon as the patient is done. If Jeff were to read the scan right away, it would take longer from him get the next scan started. Quinte needs to hire a new MR Technologist in order to keep up with demand, increase revenue, and increase patient satisfaction. This will add a cost of $38 per hour plus benefits, but will eliminate overtime for Jeff. Hiring a new MR Technologist will have the following benefits: increased productivity, less errors, alleviate workload for Jeff allowing for a backup when Jeff needs a day off, and increase revenues. The only cons of doing this are the new costs that will be added and the risk that this solution may not pay off. Having a back log of 14 days is a huge issue in the medical field. If a patient needs an MRI it is because something is wrong in their body and they need to figure it out ASAP. This is providing terrible quality of service to its patients. Extensive wait times have caused bottlenecks...
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...EXECUTIVE SUMMARY Quinte MRI, Inc. was a small, but growing, international service provider specializing in a variety of medical technologies including MRI. Quinte MRI’s founder, Dr. Syed Haider firmly believed that the residents of smaller communities deserved the same level of health services as the residents of the larger urban centers. Haider’s first attempt to establish a facility such as this was unsuccessful due to Canadian regulations prohibiting private-sector MRI. MRI had become increasingly popular, by 2001 there were 18 million MRI procedures performed in the United States. Dr. Syed Haider have appointed David Wright and Kevin Saskiw to address this problem pertaining to the MRI facility and only gave them two days to make recommendations and provide a detailed action plan. As David Wright and Kevin Saskiw, I propose making the necessary adjustments to address the backlog of MRI scans and better manage the bottleneck of the process. The MRI clinic is experiencing problems; the relationship between BCMC and Quinte MRI is in trouble because promised expectations of 2 scans per hour is not met, performance is reduced , productivity is declining and they are at risk of losing their competitive edge. Balancing the process flow will make the operation more effective and manageable. With the process the way it is there are a lot of variability and uncertainties that I will have to contend with. By better managing the scheduling process I will definitely reduce wait...
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...Quinte MRI, Inc. is a small international provider specializing in a variety of medical technologies including MRI. Quinte MRI’s founder, Dr. Syed Haider believes that the residents of smaller communities deserve the same level of health services as the residents of the larger urban centers. Quinte MRI is experiencing difficulty in meeting the expectations of 2 scans per hour. As a result, productivity is declining and they losing the referral of many of their colleagues. The process is creating a lot of variability and uncertainties that Quinte MRI are dealing with. Solving the issue of the “bottleneck” will make the operation more effective and manageable. By assuming the role of David Wright and Kevin Saskiw, I will recommend a course of action that should be followed by the new Quinte MRI clinic that will reduce a long waiting list for its imaging services. Issue Identification Haider’s client, Benton- Cooper Medical Center (BCMC) has expressed concern over the fact that the MRI clinic was not meeting promises made by Haider and GE to scan patients at a rate of 2 per hour. The hospital’s administrators continue to complain about the MR machine’s low productivity, the strain resulting from the MR technologist’s heavy overtime schedule, and the loss of patient referrals from doctors within the hospital and in the surrounding area. Doctors expect to receive the transcription within 2 days of their request. The backlog has now exceeded 14 days, resulting in providing...
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