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Recommendation : Ikea’s Brand Relationship with Customers

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Recommendation : IKEA’s brand relationship with customers. IKEA announced that it will launch its brand in Korean market in 2014. However, my interviewee, Sumin, typical Korean housewives living in US for a while, said she became reluctant to buy IKEA products more due to low quality, especially durability problem after one year intensive use. Her feedback is very important and meaningful for IKEA to its success in Korean market because she could be considered a typical customer with middle-class, well-educated and children-raising housewives having great purchasing power in the furniture market.
To confirm her feedback about IKEA, I tried to search customer reviews on IKEA products and found out so many complaints about quality and durability problems against overall cool design and reasonable price. It seemed that IKEA was successful in building brand equity in design and price perspective with sacrificing its quality.
Therefore, IKEA needs to leverage its brand relationship with high quality as well as good design and affordable price. Generally, it won’t be easy to get this goal since quality and price is considered trade-off relationship. However, given that in most case buying decision for furniture is normally based on housewives’ decision, IKEA needs to focus on relationship with women and moms who focus on quality to some extent.
IKEA should try to improve not only its products but also brand image of low quality with current reasonable price. Particularly, it’s urgent to improve quality of children’s furniture items. For example, eco-friendly image strategy can be better to improve its relationship with customers. Customers, mostly housewives, tend to buy eco-friendly products for their children despite of relatively higher prices. Also, it seems to make high loyalty toward the brands and produce positive influence through words of mouth.
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