...Assessment 2 1. Staff in hospitality industry * Permanent staff: this kind of staff is needed on an on-going basis as well as on long-term basis regardless of any other internal or external factors * Temporary staff: they are required on a short-term basis (6 months or less). They may be hired during seasonal periods, due to a unique shortage in staff, or during special promotions * Full time staff: they are engaged on a full time basis for a period of 38 hours on a weekly basis. They are entitled to annual leave and sick pay among others privileges * Part time staff: they work for fewer hours as compared to full time employees; their term of employment has no specified duration. They are entitled to pro-rate payments in additions to similar conditions like those of full time staff * Casual staff: they are hired on seasonal, short term, and irregular basis. They get their hourly remuneration at 1/38 of the full time weekly rate in addition to various penalties 2. HR manager considerations when developing a strategic personal plan * Trends in education and training * Current technology * Profit targets of the company * Government policies * Current legislation * Upcoming retirements * State of labor market * Current legislation 3. Methods for recruiting externally * Advertising in the media, like national and local newspaper or internet * Employee referrals and other contacts * Employment agencies * Sign in window ...
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...Assessment 3 1. Information to be included in the induction booklet * Welcome and basic introduction to the company * The business: mission, organizational structure organizational chart, future developments among others * Define areas; description of the position, required job training, scheme that recognize and reward outstanding employees, and procedure for airing out grievances among others * Employee consultation; consultative committees, newsletters, as well as corporate communication and briefing arrangements among others * Conditions of employment; these include contract terms, leave entitlement, flexible work procedures, and medical statement among others * Employee benefits/facilities; they include social clubs, flexible work practices, financial counseling, child care, employee discounts among others * Building/security: A guide tour of the building/business premises, parking, entrances and exits, staff facilities (toilets and lunch areas), telephone, local shops for meal, security procedures among others 2. Induction checklist for new staff Prior to your employee starting work New staff’s first day is quite vital; therefore, you should start planning early to ensure proper organization of the induction process Ensure you have: * informed the staff before their first day where, when and who they should report to and whether they need to bring any tools or equipment * conducive induction section and any uniforms (if necessary) * a...
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...The article attempts to explore the work values in the hospitality context and analyze them further through the lens of generational differences on a multi dimensional level. What makes this research unique is the scope, which covers all 3 aspects: multiple dimensions of work values, importance of these work values to people across 3 generations and a focus on Hospitality industry. The author’s approach is to find and shortlist research done on identification of work values, dimensions or factors under which they exist and the importance given to them based on the age of individuals (generation aspect). Post selection of a suitable research covering these criteria, the author attempts to apply these on a sample size from the Hospitality Industry to understand and report the relevance and findings. The sole reason of attempting this study is to analytically approach the challenges faced by human resources in managing a work force that is diverse and consists of different social & demographic profiles. The author believes that understanding of this would lead to better recruitment and retention strategies of managerial workforce in the hospitality industry. Short listing of available research: a) Research on Work Values: Many studies have been conducted on identifying work values in an institution, (Elizur, 1984; Hofstede, 1980; Mok et al., 1998; Pryor, 1987; Rokeach, 1973; Sagie et al., 1996; Super, 1970, 1973; White, 2005; Zytowski, 1970, 1994). Of these, the author chose...
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...Rochester Institute of Technology RIT Scholar Works Theses Thesis/Dissertation Collections 1999 Assessing career value of hospitality management curriculum from program alumni James Reid Follow this and additional works at: http://scholarworks.rit.edu/theses Recommended Citation Reid, James, "Assessing career value of hospitality management curriculum from program alumni" (1999). Thesis. Rochester Institute of Technology. Accessed from This Thesis is brought to you for free and open access by the Thesis/Dissertation Collections at RIT Scholar Works. It has been accepted for inclusion in Theses by an authorized administrator of RIT Scholar Works. For more information, please contact ritscholarworks@rit.edu. ASSESSING CAREER VALUE OF FROM HOSPITALITY MANAGEMENT CURRICULUM PROGRAM ALUMNI by James A Faculty of thesis the Food, Re id R. submitted Hotel to the Travel and Management at Rochester in partial Institute fulfillment for the of of Technology the degree of Master of August Science 1999 requirements FORM I ROCHESTER INSTITUTE OF TECHNOLOGY School of Food, Hotel and Travel Management Department or Graduate Studies M.S. Hospitality-Tourism Management Presentation or ThesislProject Findin2S Name: J_am_e_s_R_e_id Title of Research: Date: 7/21/99 SS#: Assessing. Career Value of _ Hospitality Management Curriculum From Program Alumni Specific Recommendations: (Use other side if necessary.) Thesis ~ommittee: (I} _D_r_...
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...Piccoli Business Portfolio BUSINESS PORTFOLIO 2014.2 “Leave or Stay” The role and benefits of Internships in today’s hospitality industry with a consideration of students satisfaction and effectiveness of the development programs for their future careers. by Daniel Piccoli Daniel Piccoli Business Portfolio Table of Contents Executive Summary …………………………………………………………………… page 4 Introduction …………………………………………………………………………… page 4 Students vs Employer : different perspective of Internship benefits ………………… page 6 Conclusion and Recommendation …………………………………………………… page 12 References ………………………………………………………………………… page 13-14 Daniel Piccoli Business Portfolio Table of Figures Figure 1.1 : Lodging Internship Competency model ……………………………….. page 6 Figure 1.2 : Internship Model ……………………………………………………….. page 7 Table 3.1 : Positive and Negative findings in a Internship ………………………….. page 8 Chart 1.1 : ICON Hotel Internship Model ……………………………………………. page 9 Figure 1.3 : The Voyage Program by Ritz Carlton ………………………………….. page 10 Daniel Piccoli Business Portfolio Executive Summary The purpose of this paper is to have a better understanding of the importance of Internship in today’s hospitality industry from two different point of views, the interns and employers. Nowadays, the hospitality industry is famous and known to offer to his employees and future talents a development and growing opportunity. However, the sector...
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...The aim of this essay is to take the City@Hotel as a case study to analyse the causes of service failure and determine what service recovery strategies could be taken by the hotel. This essay first gives the brief introduction of service excellence and service failure, and identifies the causes of service failure in this case study. Then, it will apply the concepts of service recovery into the hospitality industry, and come up with some solutions according to the theories. At last, the essay will evaluate the contention that service failure whether can be recovered or not. In order to get a better understanding of the case study, this paper begins with the brief introduction of service excellence and service failure that in relation to the provision of hospitality services. Service excellence is an integrated approach to business that organizations set customers in the centre of all the activities (Clark and Baker, 2004). There is no exactly definition of service excellence, but some researchers (Horwitz and Neville, 1996; Dobni, 2002) pointed out that service excellence refers to the provision of service exceeds the customer's previous expectations. In a word, service excellence is not only meeting customer requirements but also about exceeding their expectations. Conversely, service failure can be defined as that the service does not meet the customer expectation and requirement. Service failure often occurs in the process and the outcome of the service delivery (Lewis and...
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...related enterprises, especially in the Hospitality sector. It has the potential to cause (directly or indirectly) serious issues and generate a multitude of costs to a business. For example, the whole process of recruitment and training can be very expensive and, even costlier can be the potential decline in the levels of service quality and productivity, which can culminate in customer dissatisfaction and consequential weakening of the business. This paper seeks to analyse such scenario by investigating staff turnover cases occurred throughout a variety of corporations in the hospitality industry. It discusses how such situation will affect businesses and, at the same time, suggests how Human Resource Departments should approach the issue, in order to help companies retain its most valuable asset, the employees. The difference between staff turnover rates amongst managerial positions and other more peripheral positions became evident after research and so did the notion that staff turnover rates will vary depending on the size of corporations. But, above all, the most influential factor that appear to be affecting staff turnover levels is the quantity and/or quality of training and development that is being made available to new recruits (as well as to the more senior staff members) of an organisation. Training and development can greatly increase motivation. Wiley J. Sims (2007) states that “turnover rates are reported in the hospitality...
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...International Journal of Contemporary Hospitality Management Emerald Article: Teaching human resource management in hospitality and tourism: a critique Tom Baum, Denis Nickson Article information: To cite this document: Tom Baum, Denis Nickson, (1998),"Teaching human resource management in hospitality and tourism: a critique", International Journal of Contemporary Hospitality Management, Vol. 10 Iss: 2 pp. 75 - 79 Permanent link to this document: http://dx.doi.org/10.1108/09596119810207228 Downloaded on: 24-09-2012 References: This document contains references to 19 other documents Citations: This document has been cited by 5 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 4078 times since 2005. * Users who downloaded this Article also downloaded: * Tom Baum, Vanessa Amoah, Sheryl Spivack, (1997),"Policy dimensions of human resource management in the tourism and hospitality industries", International Journal of Contemporary Hospitality Management, Vol. 9 Iss: 5 pp. 221 - 229 http://dx.doi.org/10.1108/09596119710172615 Philip Worsfold, (1999),"HRM, performance, commitment and service quality in the hotel industry", International Journal of Contemporary Hospitality Management, Vol. 11 Iss: 7 pp. 340 - 348 http://dx.doi.org/10.1108/09596119910293240 Peter Haynes, Glenda Fryer, (2000),"Human resources, service quality and performance: a case study", International Journal of Contemporary Hospitality Management, Vol. 12 Iss: 4 pp...
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...actual, or former customers about a product or company, which is made available to a multitude of people and institutions via the Internet’ (p.39). Hospitality and Tourism Industry has also been affected by this relatively new eWOM, where former visitors or customers express their opinion on destinations and places they have visited. The purpose of this literature review is to focus on the eWOM, its impact on the Hospitality and Tourism Industry and on the potential benefits it has for businesses and destinations. This review will contain information gathered and analyzed from different peer reviewed articles and studies to support the credibility of this paper. The eWOM in contrast of the traditional WOM has different types of electronic media channels that have an impact upon interpersonal relationships. There are the synchronous type and the asynchronous type, the first one include instant messaging, chatrooms and newsgroups. While asynchronous includes blogs, emails, virtual communities and websites (techdictionary.com, 2006). All these are use to spread experiences and opinions about a product or a place, they can be positive or negative depending on the experience of the author. The eWOM as mentioned in the introduction has a great impact on the Hospitality and Tourism Industry e.g. on choosing a travel destination or hospitality facilities. According to Park, D.H. and Kim (2008) travel reviews are useful...
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...regarding to choice hospitality Management as their career path. The significant influence of others, perception and awareness of the industry, resistance to servitude, and personal background were explored in different schools. This will also present the synthesis of the art, theoretical and conceptual framework to fully understand the research to be done and lastly the definition of terms for better comprehension of the study. RELATED LITERATURE They conducted with hospitality management to investigate the above constructs in-depth. Questionnaires were administered to students enrolled in College of Businesses, who were majoring in hospitality management. The results of the researchers indicated that the students are aware that their race may determine what jobs they are offered in the hospitality industry, how rapidly they will be promoted, how society views them as individuals, and how society views an entire race when that particular race is found in low level jobs in large numbers or perception of an industry, and the pay scale. In general the data for African Americans revealed significant relationships between the outcome measure, career choice, and personal background (r = -.118, p < .05), awareness and perception of the hospitality industry (r = .116, p < .05) and significance of others (r = .164, p < .01) using two-tailed test.( Bradford, B. S. (2005). According to Poon, J., & Brownlow, M. (2014). Students' views on hospitality Management awareness...
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...Hospitality Management Competencies: do faculty and students concur on employability skills? Adeniyi, Adeolu Shola GTB Lagos, Nigeria adeolu.adeniyi@mail.com Abstract This paper is one in a series of establishing what competencies the various stakeholders (students, faculty and industry mentors) think are the ideal competencies needed by employees in the hospitality field in places such as hotels, food service providers, restaurants and lodges, compared to those actually displayed by hospitality management students. This particular paper reports on a comparison drawn between what the faculty and students believe are the ideal competencies compared to those that they actually have on completion of their academic studies, prior to the students engaging in their semester of work-integrated learning (WIL). The results would be used by faculty to focus on ensuring students are aware of the employability and management competencies they need in order to conduct themselves in the business world of hospitality with confidence and competently. Key Words: Competencies, hospitality...
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...Problems met by Our Lady of Fatima University BS-HRM students in finding a hotel establishment for Practicum 2 SY 2012-2013 A Thesis Proposal Presented to the Faculty of the College of Hospitality and Institutional Management Our Lady of Fatima University In Partial Fulfillment of the Requirements for the Degree of Bachelor of Science In Hotel and Restaurant Management Binlayo, Jhasper G. Adel, John Christian R. Sarmiento, Jeffrey P.\ Manzano, Adrian Rome Taoingan, Jan Iam Guido March 2013 CHAPTER I The Problem and Its Background 1.1 Introduction Early times were all on the job training. It would usually take an entire village to learn how to construct a shelter, when one moved one, he taught his skills to others. It can be an effective training method or it can cause many problems by not providing the skills and knowledge needed by the workers. On-the-job training program is a requirement of a student in every university. This is a stepping stone to serve as an experience for their chosen careers. The focus of this field problem is to know what problems are encountered by HRM students when finding an establishment for their practicum 2 as part of their curriculum. 1.2 Background The researchers came up with the idea of researching about the problems met by Hotel and Restaurant Management students from Our Lady of Fatima University when finding an establishment so that we, as a student who doesn’t have any experiences about field training will...
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...Curtin Business School (CBS) School of Marketing Unit Outline HOSP2000 Hospitality Industry Management Semester 2, 2015 Unit study package code: HOSP2000 Mode of study: Internal Tuition pattern summary: Note: For any specific variations to this tuition pattern and for precise information refer to the Learning Activities section. Seminar: 11 x 3 Hours Semester Fieldwork: 1 x .5 Days Semester This unit contains a fieldwork component. Find out more at the fieldwork education website: ( fieldworkeducation.curtin.edu.au ) Credit Value: 25.0 Pre-requisite units: Nil Co-requisite units: Nil Anti-requisite units: Nil Result type: Grade/Mark Approved incidental fees: Information about approved incidental fees can be obtained from our website. Visit fees.curtin.edu.au/incidental_fees.cfm for details. Unit coordinator: Title: Name: Phone: Email: Building: Room: Dr Jong-Hyeong Kim +618 9266 4389 jong.kim@curtin.edu.au 408 2006C Teaching Staff: Name: Phone: Email: Building: Room: Jong-Hyeong Kim +61 8 9266 4389 Jong.Kim@curtin.edu.au 408 2006C Administrative contact: Name: Phone: Email: Building: Room: Kelly Nowak +618 9266 3882 Mktg@curtin.edu.au 408 2014 Learning Management System: Blackboard (lms.curtin.edu.au) HOSP2000 Hospitality Industry Management Bentley Campus 28 Jul 2015 School of Marketing, Curtin Business School (CBS) Page: 1 of 7 CRICOS Provider...
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...“Challenges Faced by the Hospitality Trainees” Business Research Submitted to: Ms. Aurora Juico Submitted by: Lazara, Alyhanna Jake Rodriguez, Betina Marie Ramirez, Patricia Line Arguelles, Christian BSHRM-4B Challenges faced by the Hospitality Industry trainees Statement of the Problem: * What are the difficulties that Hospitality students experience during their internship? Independent Variable: Hospitality Students Dependent Variable: Difficulties * Do students with training experience have greater career advancement opportunities than students who do not have training experience? Independent Variable: Students Dependent Variable: Career advancement opportunities Discuss further literature study: Local Literature Internship Performance of Tourism and Hospitality Students: Inputs to improve Internship Program (Arroyo, 2010) This study aimed to assess the level of performance of the interns as a result of the evaluation by the manager or immediate supervisors of the different establishments were the College of International Tourism and Hospitality Management (CITHM) Lyceum of the Philippines University, Batangas City Philippines This study aim to bridge the gap between the industry need and the knowledge and skills provided by the educational institution. Foreign Literature The Benefits and Challenges Hospitality Management student experience by working in conjunction with completing their studies (Schoffstall, 2013) This study...
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...Starting my own business, what am I in for? Since I studies in hospitality management, running a cafe has become my dream. But running a business along is not easy. Many people think running their own business can control their destiny. However, the negative points we also have to take it into consideration. First the positive points are: High incomes Having my own business can give me an opportunity to have a high salary. The income which I earn is related to the productivity pricing and market plan. All these activity is under my control. Do the things you like Owning a company provides you an opportunity to work in a place that you really enjoy. Working in an industry which are passionate helps you work more efficient and motivated. And it also allowed you to create new things and increase your own satisfaction. The negative points are: Financial risks The disadvantage of owning a business is that maybe you will suffer the financial risk. Whether you used your savings or borrowed money for start up costs, the money invested in your company is at risk.(Johnson, 2014) If you run your own business, you are the only one who take responsibility of the risk. Once the company go out of the business, the owner will lose their initial investment or default the bank loans and it will cause bankrupt. Stress As a business owner, you have to take care of everything in your company.There are some things your usually worry about—competition, profit, employees, customer problems...
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