...overview of the problems occurred Individual – employee, supervisor and manager Group – the management Junior and senior managers feel losing power because of the practice of empowerment. Most of the managers waste time on dealing with minor issues. The general manager John Becker is sick of giving minor decision instructions to his subordinates. Organization – The Regency Grand Hotel Verbal and written complaints from the customers increase rapidly. The prestige of the hotel is replaced by negative feedbacks given by the public. The business is definitely losing money. *Relating to Organizational behaviour* concepts Empowerment Empowerment refers to increasing the spiritual, political, social or economic strength of theindividuals. It often involves the empowerment developing confidence in their capacities. In some situations empowerment could motivate employees. The problem in the hotel is the measurement of a major or a minor issue. There is not a definition or standard states what a major issue is. Actually employee needs to know what he/she can touch and what he/she cannot. Conflict comes when the management disagrees with the employees’ view. For example, a guest goes to the front-counter people and asks for a room upgrade. The front-counter boy thinks he could do that without approval from his superiorbut the front-counter manager may think it is a big issue because it would affect the profit of the business. What the...
Words: 1338 - Pages: 6
...was announced..The new owners kept all old employees and few were transferred to other positions. A new general manager John Becker an American with 10 years of management experience was appointed. Becker was a strong believer of empowerment, which increases performance, job satisfaction and employee motivation and this factors contribute to the hotel profitability and customer experience. The Grand hotel was always profitable since it opened 15 years ago. Management instructions were always followed by the employees and earlier, innovation and creativity was discouraged. Often employees were punished for their mistakes as a result employees were afraid to take ownership or to try new ideas. Becker has introduced empowerment and has given clear instructions to the managers, he told the managers that employees must be empower with decision-making authority so that they could use their initiative and judgement to satisfy guests needs. However, only serious and complex issues need to be dealt by superiors and advised mangers not to discuss minor issues with him. In the past Regency use to operate under administrative control resulting in many bureaucratic procedures throughout the organization. Becker used to spend lot of time in interacting with employees which helped many employees to understand what he wanted and expected of them but the employees had difficulty to...
Words: 306 - Pages: 2
...intended with the Regency Grand Hotel. The series of events that occurred thereafter led to deterioration and poor overall performance (McShane & Sheen, 2012). Incorrect implementation of empowerment is clearly the underlying cause for the hotel’s recent performance, which is explained by the Expectancy Theory of motivation and Dissatisfaction Model. Problem Empowerment was too quickly placed in action without the consideration of culture differences and previous working ethics. This led to hotel performance failure because of employee dissatisfaction. The Dissatisfaction model (Exit-voice-loyalty-neglect) explains how employees had responded to job dissatisfaction (McShane & Steen 2012). The Expectancy theory of motivation complements the previous theory in explaining how employees worked towards a particular outcome (McShane &Steen, 2012). Analysis “After meeting with the managerial team at The Regency Grand Hotel, Becker was pleased with the response from the managerial staff and was eager to have his empowerment plan implemented (McShane & Steen, 2012).” Managers in this meeting expressed loyalty (Dissatisfaction model) by merely accepting the current conditions and waiting for the problem to work itself out (McShane & Steen, 2012). Empowerment encourages employee autonomy, decision-making, and innovation; all of these being opposite ideologies to the bureaucratic management system the hotel were used to. “In the past, the Regency had emphasized administrative...
Words: 1416 - Pages: 6
...1 Paper: Assignment Style: Oxrford Pages: 7 Sources: 6 Level: Graduate Case Study – The Regency Grand Hotel [Writer Name] [Institute Name] 2 Case Study – The Regency Grand Hotel Summary of the Information The Regency Grand was Thai owned and operated. Its performance was very good. It was a profitable and successful company during its 15 year existence with very high morale within the company. Employee’s worked according to management’s instructions. Employees were not allowed to be innovated and creative. All decisions were at management level. Recently, the hotel was sold to a large American hotel chain (Calrity, 2010). Its general manager got retirement and manager of the American hotel chain, John Becker, became the general manager. Becker has been a successful management person in the hotel chain, so he was given the charge of this hotel as well to handle it and make it more successful. John has 10 years experience with the American company. John was appointed due to his previous success integrating newly acquired hotels in the US. In most previous acquisitions, Becker took over operation with poor profitability and low morale (Bakker, & Schaufeli, 2008) Previously the employees were not allowed to be creative and innovative, while Becker implemented empowerment in the hotel. For the employees, the decision of good and motivational that they can make many decisions by themselves, as they were not allowed under the previous management....
Words: 1641 - Pages: 7
...The Regency Hotel Introduction: The Regency Grand was Thai owned and operated. It was a profitable and successful company during it 15 year existence with very high morale within the company. Employee’s worked according to management’s instructions. Employees were not allowed to be innovated and creative. All decisions were at management level. When Regency was bought out by a US Hotel chain, the general manager decided to retire early. The American based company then appointed John Becker as general manager. John has 10 years experience with the American company. John was appointed due to his previous success integrating newly acquired hotels in the US. In most previous acquisitions, Becker took over operation with poor profitability and low morale. After he implemented changes the employees morale decline, absenteeism increased, customer complaints increased, and poor ratings in the media. 1. Culture--The US based company failed to research or invested in any culture changes that might affect employees when they acquired the Regency Hotel. 2. Change--John made sweeping changes that once worked in the past for fledging acquired hotels. Becker failed to plan and implement change. He did not involve any staff in the change process nor did he have a change agent to help oversee the change process within the newly acquired hotel. John based his decisions off what was successful in the past in American style business. He failed to consider the Regency was already...
Words: 751 - Pages: 4
...Introduction Introduction to the Regency Grand Hotel the Hotel is among the five star hotels in Bangkok, established by local investors. The ownership of the hotel was later transferred to the American Hotel Chain. John Becker a man with a good history in organisational management became the General Manager. Becker introduced an empowerment strategy as an aspect that would increase employee motivation and satisfaction. The practice reduced the bureaucratic governance that was embedded in the past management. The employees were now able to get involved in decision making, creativity, and innovation. Interaction with top management was also encouraged. Becker's policy however did not improve the performance of the organisation, he spent a great deal of time solving employee problems, there was an increase in the number of complaints by customers and an increase in mistakes made by the employees. The performance of the organisation therefore deteriorated. Symptoms & Causes of Deterioration of Performance: Symptoms & Causes of Deterioration of Performance, Cultural factors, Communication factors, Staff performance: 1. Personality and organisational fit 2. Job design and role ambiguity 3. Espoused and enacted values Power hierarchy & decision making process 4. Stress 5. absenteeism, 6. high staff turnover and 7. Job satisfaction Major issues in the case: Major issues in the case Organisational change inadequately managed. • Following this...
Words: 2896 - Pages: 12
...was announced..The new owners kept all old employees and few were transferred to other positions. A new general manager John Becker an American with 10 years of management experience was appointed. Becker was a strong believer of empowerment, which increases performance, job satisfaction and employee motivation and this factors contribute to the hotel profitability and customer experience. The Grand hotel was always profitable since it opened 15 years ago. Management instructions were always followed by the employees and earlier, innovation and creativity was discouraged. Often employees were punished for their mistakes as a result employees were afraid to take ownership or to try new ideas. Becker has introduced empowerment and has given clear instructions to the managers, he told the managers that employees must be empower with decision-making authority so that they could use their initiative and judgement to satisfy guests needs. However, only serious and complex issues need to be dealt by superiors and advised mangers not to discuss minor issues with him. In the past Regency use to operate under administrative control resulting in many bureaucratic procedures throughout the organization. Becker used to spend lot of time in interacting with employees which helped many employees to understand what he wanted and expected of them but the employees had difficulty to...
Words: 306 - Pages: 2
...MGMT 20124: Preparing a Report for a Case Study In addition to the correct format of your report there are content issues you need to consider. It is useful to read through the case a couple of times and get a feel as to what you will need to find before you go searching for articles. This is always problematic, but you do need to summarise the articles for support in your report, using the content, findings and conclusions. Therefore it is important that the articles are used in the detailed analysis, and argument in development of alternatives. The ‘knowledge & understanding, as well as “research skills” can be satisfied by finding arguments (through the literature) for and against, the issues that are raised within the facts of the case. That is, how well you critically analyze the facts and refer to theories, models and concepts. It will also have a bearing on how well the recommendation/s put forward will have the predictive likelihood of success. To get to that point means that you will have to put forward a range of options and on balanced argument make your decision as to what you recommend and why. Essentially it falls under what can be termed as, triangulation. (see the diagram below.) Your “Guide for Students” also gives good advice re this format. There is no “right or wrong” answer here. The marks to be gained will rise or fall based on the decision (recommendation) you make, as in the real world, and the quality of your ‘reasoned’ argument. Always...
Words: 1408 - Pages: 6
...Major problem The major problem with the Lehman brothers was their desperation. The executives of this firm were so desperate to trick investors and credit reporting agencies, that they engaged in techniques to “cook the books” to cover up their schemes. To be more exact, Lehman entered into agreements known as ‘Repo 105.’ This repo is referred to as “an accounting maneuver used to shift the assets off Lehman’s books in return for a promise to buy back the securities at a premium days later.” In this agreement, the company entered into agreements with banks in the Cayman Islands to sell the bank their “toxic” securities amounting up to $50 billion with the stipulation that they would reacquire them within a short time. Not only did they take $50 billion from the bank, they used the funds to pay off some of their debt items, thus making the firm, as a whole, look better towards the end of the year. This scandal somewhat mirrored that of Enron, except these series of events affected the country and our global economy (Rappaport). This scandal not only placed a damper on the reputation of Lehman Brothers, but also caused potential audit clients to second guess the reputation of well-known audit firm, Ernst and Young. Ernst and Young helped Lehman Brothers cover up its financial condition for more than seven years from 2001 to 2008, while collecting more than $185 million in fees from the firm. Reports made stated that Ernst and Young “directly facilitated an accounting sleight...
Words: 330 - Pages: 2
...trials, they are wrong in that assessment. Ninety percent of criminal cases are disposed of by guilty pleas rather than trials. Most of those guilty pleas are the result of agreements between prosecutors and defense attorneys. Plea bargaining is a process in which a prosecutor makes a concession to a defendant (for example, reducing charges or recommending a lighter sentence) in exchange for the defendant's pleading guilty. Even cases that go to trial are sometimes decided before the trial begins. Some experts think that the O.J. Simpson case, for example, was won outside the courtroom through early forensic work by experts and through a legal strategy that forced the prosecution to present its evidence at a preliminary hearing rather than a grand jury proceeding. In the landmark case Gideon v. Wainwright (1963), the U.S. Supreme Court held that the Sixth Amendment guarantees access to qualified counsel, which is fundamental to a fair trial. Gideon was entitled to a retrial because Florida failed to provide him with an attorney. After this decision, states were...
Words: 3297 - Pages: 14
...Arabia, at least once in his or her lifetime. In contrast to a religious pilgrimage a “modern” pilgrimage is no less of a transformative experience but tends not to have organised religion as its motivation. An example of a modern pilgrimage is, visiting ground zero in New York, the site were the world trade towers stood, which attracted five million visitors, who paid their respects to the dead in 2011, the tenth anniversary of the attacks. It is common to refer to “pilgrimages” to sporting arenas by fans of that team or to visiting the resting places of celebrities and important historical figures, such as Pere Lachaise cemetery in Paris the resting place of Jim Morrison or Highgate cemetery in London were Karl Marx is buried. The Grand Tour In 17th and 18th century England, children of the wealthy elite received a classical education, which centred around classic languages, Greek and Latin,...
Words: 1512 - Pages: 7
...Data Interpretation is a method that is used to derive useful information from the collected data. This collected data could be in the form of a pie chart, graph, table etc. The data has to be analyzed and utilized by the student to form a paragraph providing factual information. In simple words, you will be presented with a data in the form of a pie chart/bar graph/ line graph/table etc. and based on the given data you will have to write a paragraph. For example: Example: Look at the data given below which shows the changes that have occurred between 1995 to 2010 in Bilaspur regarding the women education. Write a paragraph in about 100 words to record the changes by interpreting the data. Female Education in Bilaspur 1995 2010 No. of girl 's schools 10 15 No. of women colleges 3 4 No. of students in schools 10,000 16,000 No. of students in colleges 6000 10,000 Literacy rate 30% 55% Distance Education Centres Nil 03 Ans: Woman education plays a very crucial role in the overall development of a country. Due to gender discrimination in our country, education of the girl-child is still lagging behind. From the above table, one could conclude that provisions for the education of the girl-child in Bilaspur changed but little over the period of 15 years. During the year 1995, there were only 10 schools for the girls which rose to 15 in the year 2010. The number of the students studying in these schools rose to 16000 as against 10,000 students in the year 1995. Over the period...
Words: 614 - Pages: 3
...Online Learning Environment Navigation Guide Introduction Learning how to navigate the online classroom environment is essential to your academic success. GCU’s Learning Management System (LMS) LoudCloud and the GCU Web site have many resources to help you become a successful graduate student. Directions View the LoudCloud Walk to Class Tutorial as well as search LoudCloud to find answers to the first 9 questions below. Search the GCU Web site for answers to the second set of 10 questions below. You should complete the guide while navigating LoudCloud and the GCU Web site. Use this completed guide to assist you when completing the “Navigating the Online Learning Environment Quiz” due at the end of Module 1. LoudCloud Questions 1. List the tabs and other items on the screen when you first enter a course in LoudCloud. Home/Calendar/Tasks/Resources/Connect/Reports/Announcements 2. From the course home page in LoudCloud, click on the “Tasks” tab and then click on “Forums”. Make notes on the various forums and their purposes. Main Forum/Individual Forum/Questions to Instructor You can view by current or all as well as Topics/Total Posts/Unread Posts 3. Under the Resources Tab in LoudCloud, inside the Student Success Center, click on the Writing Center link. What writing style is required for most 500-level courses at GCU? APA 6th Edition 4. Under the Resources Tab in LoudCloud, inside the Student Success Center, click on the Resources tab...
Words: 2708 - Pages: 11
...The Grand Tour In the past, "Grand Tour" was the name of the journey that mostly northern European nobles and rich bourgeois took to southern Europe to discover its ancient beauty and its incomparable richness of arts and culture. This type of travel began in the seventeenth century for the sake of education and experience, but the great age of the Grand Tour was the eighteenth century. At this time the travel experience was practically viewed as a requirement for wealthy Europeans as a transition from their school life to their “adulthood in which the young man might be expected to set an example of responsibility.” Italy and France were the most frequented places by these tourists due to their cultural richness, with particular interest in Paris. As the custom of travel developed, nature also became an important factor of the Grand Tour, as the Alps became an attractive destination for the travelers. The tour was more than a “passing fashion” because of its role as fundamental cultural training for cultivated Europeans. The majority of those who had traveled to Italy in previous centuries had generally gone for work related or religious reasons. However, this travel was compatible with leisure, because “it fulfilled important cultural functions as travelers bought works of art or helped spread new tastes and cultural interests”. Although the religious and political tensions caused by Protestant Reformation affected the ability to travel, by the seventeenth century, traveling...
Words: 528 - Pages: 3
...Criminal Justice Process 1 Criminal Justice Process Betsabe Aguirre CRJ 100, Section 010016 Professor Nicholas Myles, J.D. October 12, 2010. Criminal Justice Process 2 Criminal Justice Process Imagine living in the US where crime is out of control. Where laws are broken and there is no punishment for our actions. It wouldn’t be a nice place to live. This is why we have the criminal justice process. The agencies of criminal justice must process the cases that come before them. They begin with an investigation of the reported crime. Placing crime under control is a complicated process requiring information and following many steps. It consists of Investigation and Arrest, Pretrial Activities, Adjudication, Sentencing, and Corrections. Investigation and Arrest The first step in the criminal justice process is investigation and arrest. When a crime has been committed the first thing law enforcement does is conduct an investigation. Evidence is gathered at the crime scene and a follow up investigation to try to put together the sequence of activities. Depending on the results they may choose to arrest an individual or individuals. If they make no arrest the process is complete. But if an arrest is made the suspect will be booked. When the suspect is being booked which means a procedure where pictures are taken, fingerprints are made, and personal information such as their name, address, date of birth, weight, and height is gathered and put into the system. Details...
Words: 1060 - Pages: 5
