Relationship Marketing Index Using Holistic Approach A project report submitted in partial fulfilment of the requirements for
B.Tech. Project
B.Tech.
By Katum Yomcha (2010IPG-50) Divyank Shekhar Singh (2010IPG-34) Pradeep Kr. Meena(2010IPG-109)

ABV INDIAN INSTITUTE OF INFORMATION TECHNOLOGY AND MANAGEMENT
GWALIOR-474 010

2013

CANDIDATE/S DECLARATION

We hereby certify that the work which is being presented in the B. Tech. Project Report entitled “Relationship Marketing Index Using Holistic Approach”, in partial fulfillment of the requirement for the award of the Degree of Bachelor of Technology and submitted to the institution, is an authentic record of our own work carried out during the period from May/2013 to September/2013 under the supervision of Prof. Deepali Singh. I/we also cited the reference about the text(s)/figure(s)/table(s) from where they have been taken. The matter presented in this report has not been submitted by us for the award of any other degree elsewhere. Date: Signature of Candidates

Katum Yomcha Divyank Shekhar Singh Pradeep Kr. Meena
(2010 IPG 050) (2010 IPG 034) (2010 IPG 109)

This is to certify that the above statement made by the candidate is correct to the best of our knowledge.
Date: Signature of Research Supervisor(s) Prof. Deepali Singh

ACKNOWLEDGEMENTS

We express our deep sense of gratitude and sincere thanks to our research supervisor Prof.