...What once was a single 62-room motor inn in Richmond British Columbia, has grown to become Canada’s leading hotel management company with more than 40 city-centre, airport and resort properties (About Delta Hotels, 2015). One of the reasons that Delta Hotels and Resorts has been able to grow into a Canadian hotel management success story is due to their commitment towards environmental sustainability that touches on every aspect of the hotel business. Delta Greens In 2010 the hotel chain introduced Delta Greens, an initiative that promised to reduce the waste the company creates, the energy that they use, and a promise to rethink everything Delta does to create positive, long-term environmental change. As stated earlier, the program touches on every aspect of the hotel business, from building practices to guest services to how they operate and maintain their properties. The goal of this initiative was simple yet ambitious: to become the leader in environmental sustainability within the Canadian hospitality industry. Each of the 40 different Delta Hotels and Resorts locations take an active role in improving its local community through volunteering and fundraising. Such examples include tree planting, road and park clean ups, donating clothes/materials, and participating in events to raise awareness of various environmental initiatives. I will go further in depth with regards to these examples throughout the report. Through working with Loop Initiatives, which is an...
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...people know the clear information of holiday resort in China to promote this industry and bring innovation for this industry. We can refer to the successful cases to prepare for our future company. The holiday resort has an ability to attract people to come again by owning the advanced recreational equipment, beautiful environment and considerate service. Additionally, the holiday resort provides people with the happy and relaxing lives. With the rapid development of economy, people are willing to have a relaxation and close to nature. The holiday resort will satisfy customers. People simultaneously enjoy both psychological and physical comfort in holiday resort. This paper will use analysis of STEEPG, five-forces analysis, driving forces, key success factors, resource-based analysis, capability analysis, SWOT analysis. By analyzing, the important thing can show people clearly. Then, we come up with 2 strategic options. At last, we choose one strategy which is suitable for us to go, and we make further implementation for our company. Keywords: holiday resort, considerate service, analysis Industry The history of holiday resort has one hundred years. At the beginning, holiday resort only provides accommodation with the good environment for customers. However, as China rapidly develops, holiday resort offers customers green food, the advanced recreational equipment and many interesting things. Some holiday resorts even offer customers hot spring. Let customers...
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...“Hotel Accounting” about Four Seasons Hotel and Resort. The goal of creating this report is to study on the structure of hotels. This report presented guideline to Four Seasons hotel and Resort. Each resort and hotel in Four Seasons has different uniqueness and variation, so we provided only best branch from overall branches around the world. The branches that we bring in the project are mostly in Thailand, because the writer comes from Thailand and we want to promote the traveling industry in Thailand. Most of our research comes from internet sources and some in magazine and journals. We also appreciate Four Seasons Hotel and Resort that provided us useful information and advice. So, we hope that you will find a lot of useful information and trivia from our report and use those information in the future. History of Four Seasons Hotel 1961, The first Four Seasons hotel on an unlikely downtown site in Toronto, Canada. 1963, Four Seasons opened its second hotel, Toronto’s Inn on the Park. 1970, Inn on the Park London (later renamed Four Seasons Hotel London) opened, right at the start of the transatlantic jet-travel boom. 1972, Over its history, Four Seasons would make four strategic decisions that formed the pillars of its business platform. The first was about quality. 1976, The second key strategic decision that formed the business platform was about service. 1976, Four Seasons entered the US market with its first management contract, for San Francisco’s 1913 landmark...
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...Resorts and Climate Change Name: Institution: Date: Resorts and Climate Change Introduction Resort business is affected greatly by different climatic conditions. The purpose of this report is to identify and discuss the potential impact of climate change on beach resorts and destination resort marinas. The report will: evaluate the fundamental issues and trends that relate to developing, managing, and operating beach resorts and destination resort marinas; outline the internal and external factors influencing the market position of property; review the social, environmental, and economic issues that relate to planning and development process of resorts; and lastly, critique sustainable practices and policies related to resorts. Wherever appropriate, particular reference will be made on resort sector particularly in Western Australia and across other coastal areas in Australia. For example, Perth is popular for beach resorts and destination marina resorts owing to its proximity to the coastline. Indeed, the region is an attractive site for tourists. According to Pham, Simmons and Spurr (2010), tourism contributes significantly the total GDP and resort business is a major economic activity in Western Australia. Development, management and operation of beach resorts and destination marina resorts: key issues and trends Most resorts in Australia are in situated in regional zones. In Australia, major development...
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...Software Name: Hotel Management System Defined With Inntegrity |Escape the limitations of a restrictive system | | | |Enter the realm of a truly flexible Hotel Property Management System! | |CSS has been developing Hospitality Management Systems for three decades. In the seventies, CSS was approached by key people in | |Hotel Management. They asked us to write Hotel Software Applications to their specifications for Accounting and Front Office | |operations. We Did; and it was the beginning of the CSS Solution. | |CSS has done it again - with Inntegrity™. Written in a True 32 bit Windows Graphical User Interface format, Inntegrity™ offers | |functionality capable of handling the most complex properties. The CSS Solution has excelled in Resort and Corporate Hotels, | |Mixed Use Condominiums, Hotel Management Firms and Multi-Property Configurations. Inntegrity™ - the new CSS Solution. | |The CSS Hotel Property Management Software can be efficiently utilized by Resorts, Motels, Lodges, Hotels and Resort Condominiums| |including: Rental Management, Timeshare and fractional Ownership. Efficient screen flow is the key;...
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...segment, the company spun off its gaming interests as Park Place Entertainment. In 1999 Hilton made a massive acquisition with the $3.7 billion purchase of Promus Hotel Corp. The following year Hilton sold its flamingo Casino-Kansas City, a remaining casino property left over from the Park Place spin off, to Isle of Capri Casinos for $33.5 million. In 2001 it sold 56 of its leases and management contracts to RFS Hotel Investors for a for about $60 million. In 2002 it unloaded all 41 of its Red Lion hotels (in addition to two Doubletree hotels) on West Coast Hospitality Corporation for about $51 million. SWOT Analysis Strengths Hilton has a number of strengths that are divided into the three main core competencies, hotel operations, managing and franchising operation, and timeshare operations. Hotel Operations: Hilton owns a majority or controlling interest in and operated 65 hotels, representing 33,536 rooms. The owned hotel include some of the Company’s largest and most profitable hotels, including the 1,425 rooms Waldorf-Astoria: the 2,086-room Hilton Hawaiian Village Beach Resort & Spa: the 1,895-room Hilton San Francisco; the 1,544 room Hilton Chicago; the 1,639-room Palmer House Hilton; the 1,119-room Hilton Washington; and the 1,600-room Hilton New Orleans Riverside. The Company leased nine hotels, representing 2,836 rooms. Under these leases, the Company leases the hotel from its owner, manages the hotel and is generally responsible for all aspects of...
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...TROY UNIVERSITY INTERNSHIP PROGRAM TERM PAPER Submit day: June 1st ,2012 INTRODUCE ABOUT THE TOUSIST IN VIETNAM Vietnam has enough elements to develop tourism into a spearhead economic sector. With tourism potential and rich diversity, this country is a popular destination in the world. In 2008, Vietnam welcomed 4.218 million international passengers; this figure in 2009 was 3.8 million, down 11% over the previous year. Vietnam National Administration of Tourism predicts the number of international visitors to Vietnam in 2010 was 4.5 to 4.6 million; the number of domestic tourists was 28 million in 2010, up 12% to 2009. Revenue from tourism in 2009 reached Vietnam from 68,000 to 70,000 billion. According to the Vietnam National Administration of Tourism, 2015 Vietnam's tourism sector will attract 7-8 million international passengers, 32-35 million domestic tourists; the corresponding figure in 2020 was 11-12 million international 45-48 million domestic tourists. Revenue from tourism will reach 18-19 billion USD in 2020. However, Vietnam's tourism industry for many years, are also alarmed about the victims' tight guillotine, "bullying travelers, weak infrastructure and poor service quality, create a bad impression to tourists. Tourism potential of Vietnam: Monuments: As of May 8/2010, Vietnam has more than 40,000 relics, including places of over 3,000 monuments are ranked national monuments and ruins are over 5000 provincial rankings. and the number density most monuments...
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...As an OJT practicumer I learned lots of knowledge by doing my assigned task. I was assigned in Concierge Department, in Concierge Department we are responsible in taking care of the baggage and other things of our guest. In 38 days of staying and having an OJT in Mariott Hotel and Resorts, I learned the importance of great impression. Because in our industry which is the Tourism Industry, our impression to our guest is very important. Just “show simple smile, be friendly and approachable with them it will give a good impact and also it encourage the guest to come back again in our establishment. Another one is the safety and security of the guest and also of their belongings. We all know that safety and security is the priority of our industry and the number one standards of a guest before staying in one place (where they are safe from danger or not) .Another one is the passion for service, a passion means having a passion for something and having a strong interest in it and like it very much. In this matter, I realize that we must have a passion in our works so we can do and done it very well. And at the same time were enjoying, because we loved what we’re doing even if this is hard nor easy. And last but not the least is courtesy to our valued guest. This kind of action must implement and develop in one of each personnel that are involved in Tourism Industry. This kind of action or act are consist of four aspects, first one is politeness, second one is respect, third one is...
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...into a multi-national operator with 30 hotels and resorts, over 60 spas 80 retail galleries and 3 golf courses in 27 countries. Banyan Tree has several operating business segments namely hotel investment, hotel management, spa operations, gallery operations, hotel residences, property sales, design and other services. Since the establishment of Banyan Tree, the Group has received over 600 awards and accolades with about 8,000 employees of over 50 nationalities, which inspired its global positioning. Banyan Tree’s commitment to environmental protection and corporate social responsibility has also received great recognition throughout the years. Strengths BTH’s strong brand identity can be seen from its great emphasis on environmental issues and giving back to the society. The organization has won awards such as the Pacific Asia Travel Association Gold Awards. Practices non-discriminatory hiring with 8000 staffs from across 50 nationalities, which provides diverse thinking and experience. Good target marketing. Banyan Tree taps into high-end market seeking for a romantic luxury resort, villa experience and its subsidiaries Laguna and Angsana focuses on providing towards families (Martin Roll, n.d.). Banyan Tree’s award winning in-house training and development academy has provided them with manpower to further extent their services into providing “a Sanctuary for the Senses” experience for consumers. Management team of Banyan Tree consists of highly qualified personnel...
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...Cabo San Viejo: Rewarding Loyalty | Market Management Case Analysis | | Caryn Harrington 3/18/2015 | Background Cabo San Viejo was founded in 1977 by Dave and Florence Blumenthal. It was an inspiration due to Dave’s success in changing his unhealthy lifestyle and creates a place where smokers, overweight people, and others could go to feel better and learn how to live healthier lives. Their mission’s statement is the following: “Cabo San Viejo seeks to help people unlock their hidden potential, so they become healthy, happy, fully self-actualized individuals.” In the late 1990’s and early 2000’s, the company opened several smaller, branded CaboDaySpa sites that offered spa services without the overnight facilities. In 2005, Cabo San Viejo operated five properties; one full-service resort in Palm Springs, CA, and four smaller CaboDaySpa’s in Miami, Hilton Head, Aspen, and Nantucket Island. Cabo San Viejo has been featured in many publications as the best in the world. Cabo San Viejo can accommodate a maximum of 288 guests and expanded to include an air-conditioned, 100,000-square-foot spa complex; 4,200-squar-foot golf performance area; and a 13,000-square-foot Aquatic Center. They have about 3,500 new guests per year: 70-80% of guests are female; 82% of the guest have household income of over $150,000. Cost is the primary reason for why the guests do not return; 67% have heard of the resort by word of mouth. Most common reasons for visiting are rest, relaxation...
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...Going by the old adage, ‘Atithi Devo Bhavah’, it is very crucial for hotels to be customer centric. Each past customer provides an opportunity for repurchase and recommendation. Customer Relationship Practises should therefore start from the very top of the organization. It should be the core value that steers the hotel forward. The Oberoi Group The Oberoi Group, founded in 1934, operates 28 hotels and three cruisers in five countries. The Group is also engaged in flight catering, airport restaurants, travel and tour services, car rentals, project management and corporate air charters. Oberoi Hotels & Resorts is synonymous the world over with providing the right blend of service, luxury and quiet efficiency. Internationally acclaimed for all-round excellence and unparalleled levels of service, Oberoi hotels and resorts have received innumerable awards and accolades. CRM at Oberoi The Oberoi Hotels, having identified two customer segments, operate under two brands. These separate chains of hotels cater to the differing needs of the different segments of customers that the group targets. The chains of hotels are: • Trident Hotels: Trident hotels are five-star hotels. They combine state of the art facilities with dependable service in a caring environment, presenting the ideal choice for business and leisure travellers. At present there are nine Trident hotels in India. These are located in Mumbai at Bandra Kurla and Nariman Point, Gurgaon (Delhi National Capital Region)...
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...Alin Toncz Colonnade Hotel and Resort Analysis Week 6 Assignment Prof. Joel Bunkowske As per airline industry, the hotel industry is using an overbooking policy to ensure that no rooms are left open during any season. The policy states that when the customer calls, he is supposed to secure his room with a credit card and in case of a no- show, the customer will be charged the amount for the room if the room will not be rented out to a different party. While this might present an inconvenience for both parties reserving the room, the hotel should be prepared to either transfer one party to a different room or be ready to give the customer left out a free night’s stay on another day if the hotel is booked entirely. Problem Identification: Mr. Ward stated that he booked the hotel room 8 months in advance with his entire immediate family, including his brother and his family and his parents. When Mr. Ward arrived, Kathy, the front desk manager, told him that all rooms are booked and that his and his brother’s family would have to stay at a different hotel. Kathy had explained to Mr. Ward the policy of the hotel regarding overbooking policy and how it intends to cover no-shows, which is a standard procedure in the hotel industry. This infuriated Mr. Ward since they had to spend lots of time coordinating meeting times with the entire family. Unfortunately, giving Mr. Ward a free night’s stay at the Colonnade was not good enough. When he went home, he posted his displeasure on Tripadvisor...
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...Marcus Thigpen Grand Champions Resort is a new trend setting resort that will take vacation spots and family tourism to a whole new level. The property will be trend setting and state of the art for anything of its quality. The property will be a 5 star resort with 300 rooms and will 24 hour service. The property will be like any other 5 star properties as far as department make up, with all the departments that are essential in making a hotel hold a 5 star rate. In addition to our room revenue we will have dining options in the hotel that are unique in different ways so our clients will have a choice of a wide array food and beverage. Some of the bar options will include two bars, a wine bar named Eno and Sports Bar and a bar named Champions Lounge. Choices we will have two bars one wine bar called Eno and Sports bar called Champions Lounge. The dining options will include Gibson’s Steak House and Shaw’s Crab House. We will have several different rooms with different layout so we are able to satisfy everyone taste. There will be an assortment of rooms with different styles that will satisfy everyone's individual tastes. Grand Champions Resort anticipates room revenue of $150,000 a year. The room revenue will be used to calculate the Average Daily Rate (ADR), which is the room revenue divided by the number of rooms occupied during the year in the hotel (Investing Answer, 2012). The ADR basically tells you what the average amount paid for a room over the...
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...loyalty at sand dunes chalao Beach Resort in Thailand. 1 Chapter one 1.1Introduction. Tourism and hospitality industry is one of the largest industry in the world. It contributes 11% of the total world gross product. The driving forces of the industry include public relations and integration of proper marketing strategy. Public relations refers to the ability of an organization to foster a relationship with their consumers. For an organization to impress their clients it must commit to quality service delivery. Quality service ensures client satisfaction (Sasser). Satisfied clients form a fundamental economic efficiency for a firm especially organizations in the hospitality industry. It ensures client loyalty and thus constant business retention for the firm (Viglon.). 1.2 Background of the study. The tourism and hospitality industry is a service industry. It deals with the retail of high end luxuries. The core drive of such an industry is the ability to market its services in abide to attract new clients. Marketing enable the firm to retain old clients too. To ensure continuity of the business the organization must be able to keep the promises it gives to the clients. This is through delivery of quality services. Adoption of suitable marketing strategy also helps the organization to remain relevant in business. To evaluate the levels of satisfaction of customers in the hospitality management one needs established channels...
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...Introduction Jabel Ali Beach Hotel is one of the most popular beach resorts of Dubai.Infact it is the only beach resort that provides five-star facilitates to its customers and give them the service that provides them the value for their money. It is located on the 800 meter long palm lines private beach in Dubai. It has 231 rooms all with standing balconies that provide the direct view of the sea, golf course, Arabian Gulf and the marina beach. Different restaurants, swimming pools, spa facilities and other leisure and sports activities are what make this beach resort perfect for holidays for families and also for business trips. The holiday package at Jabel Ali Beach Hotel includes morning meal, lunchtime, dinner, beach bar treats and snacks. Meals (other than breakfast) and treats are available on a full dine-around basis at any of the accommodation cafes and dining places (buffet or a la carte). Free of charge wine-tastings, catamaran, laser, windsurfing and camel trips. Moreover, the Jabel Ali Beach Hotel provides this complimentary shuttle service to different shopping malls, Yas Water world and to the Aqua ventures Park. (HBME, 2013). Moving on, this beach resort has different room facilities, designed to cater different customer demands and preferences. The ground to 4th ground area has to the rooms overlooking the golf and sea view while the fifth ground of the Dubai resort is devoted to the larger the rooms that have larger view to the Gulf course and to the...
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