...p44. Document Type: Article Full Text: COPYRIGHT 2012 Rogers Publishing Ltd. http://www2.macleans.ca/ Full Text: [ILLUSTRATION OMITTED] THE GREEN 30 is based on how employees perceive their employer's environmental efforts. We asked each organization that made the 2012 list, compiled by Aon Hewitt, to highlight some of the key programs and practices that earned them high marks. Here are their contributions: Accor/Novotel Canada Hotel management, Toronto * A detailed tracking system minimizes electricity, water, gas and sewer use. * A comprehensive recycling program has cut back the use of newspaper, glass, aluminum, plastics, cardboard and kitchen grease. BC Biometrical Laboratories Ltd. Medical laboratory, Surrey, B.C. * Works with recycling providers to find solutions for high-volume items--like small caps from needles, which once weren't considered recyclable. * Telecommuting is encouraged; more than 15 per cent of administrative staff work from home. Brookfield LePage Johnson Controls Real estate management, Markham, Ont. * Brookfield's head office diverts 100 per cent of its waste from landfills. * Established 11 social responsibility committees and hosted a sustainability event to educate real estate industry professionals on reducing carbon footprints. Celestica Electronics manufacturing, Toronto * Hybrid and other eco-friendly vehicles get preferred parking spots (employees and visitors). * Rather than sending wooden pallets to...
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...Hotel companies' contribution to improving the quality of life of local communities and the well-being of their employees Paulina Bohdanowicz1 and Piotr Zientara2 Correspondence: Paulina Bohdanowicz, E-mail: paulina_bohdanowicz@yahoo.com 1has a PhD in energy technology (Royal Institute of Technology, Stockholm, Sweden) and a PhD in social science (University of Gdansk, Poland). Bohdanowicz is currently working in the industry and guest lecturing at tourism and hospitality schools. 2has a PhD in economics (University of Gdańsk, Poland), MA in HRM (College of Europe, Bruges, Belgium), Diploma of Economics (Paris Chamber of Commerce, France), DEUF (Jean Moulin III University, Lyon, France). He is currently lecturer in HRM at Gdańsk Higher School of Administration and consultant for small and medium-sized enterprises. Received 10 December 2008; Revised 10 December 2008; Published online 9 March 2009. Top of page Abstract The aim of this paper is to discuss the question of how hotel companies contribute to improving the quality of life in host communities and the well-being of their employees. A number of research techniques were employed, which allowed to see what the hospitality sector has done to further the aforesaid end. The findings are placed into the context of corporate social responsibility (CSR), and it is argued that, in recent years, hotel companies have gone to great lengths to improve the quality of life in local communities and the well-being of their employees...
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...leakage or discharge of petroleum onto the surface of inland or coastal water. It assumes disastrous dimension when an uncontrollable well blows out or pipeline ruptures. On water surface, spreading takes place immediately, which is very harmful to various types of aquatic lives as it prevents sufficient amount of sunlight from penetrating and also reduces the land-dissolving capacity in the water. The magnitude of crude oil pollution and damage occasioned by multi-national oil companies operating in the Niger Delta region of Nigeria is incredible (Urhobo Historical Society, 2003). It is noteworthy that the devastating consequences of the crude oil spill in the region with its eventual hazards on both aerial and terrestrial environments is tantamount to an irreversible chain effect on both the biodiversity and human safety. Abbot (2007) in her article entitled “Think Jamaica is Bad? Try Nigeria” notes that the discovery of oil has been an ecological disaster for the Niger Delta where the oil is extracted. Oil and natural resources of a country are often considered to be national assets. Oil penetrates into the structure of the plumage of birds and the fur of mammals, reducing its insulating ability, and making them more vulnerable to temperature fluctuations and much less buoyant in the water. Animals that rely on scent to find their babies or mothers fade away due to the strong scent of the oil. This causes a baby to be rejected and abandoned, leaving the babies to starve and...
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...Contents 2 10 12 20 38 102 114 116 Managing Director’s Review Corporate Responsibility Promotion Of Arts & Culture 14 Starhill Gallery Arts Festival 15 The Kuala Lumpur Performing Arts Centre (KLPac) 17 Singapore Dance Theatre 17 The Actor’s Studio at the Rooftop, Lot 10 17 A Midsummer Nights Feast at Starhill Gallery 18 Feast Village Junior 18 Hutong – A Gourmet Heritage Village at Lot 10 19 YTL Concerts of Celebration Supporting Education & Community Development 22 Education Initiatives 28 Community Support & Development Initiatives 36 Employee Welfare Protection of the Environment 40 The YTL Group’s Environmental Vision 42 Utilities 61 Cement Manufacturing 65 Express Rail Link 68 Property Development & Sustainable Design 85 Hotels & Resorts 87 Carbon Credit Consultancy Services 88 Biodiversity & Nature Conservation Programmes & Collaborations 102 Earth Hour 2011 105 Ongoing Outreach Through Climate Change Week 106 National Geographic Store, Kuala Lumpur 108 The Copenhagen Communiqué on Climate Change 108 The Cancun Communiqué on Climate Change 108 The 2°C Challenge Communiqué on Climate Change 109 Support For Environmental Organisations 113 Memberships Be Part of the Solution Find Out More Go Onlin e at : www.ytl. co m . m y / w w w. y t l c o mmu ni t y . co m 2 Managing Director’s Review Dear Stakeholder, You may have observed that our world is changing at an...
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...Ministry of Trade and Industry Republic of Trinidad and Tobago Commonwealth Secretariat SMALL STATES IN TRANSITION – FROM VULNERABILITY TO COMPETITIVENESS “BEST PRACTICE CASE STUDIES IN TOURISM” Ms. Helen Williams H. Williams & Associates Dr. Dorothy I. Riddle, CMC Service-Growth Consultants Inc. Vancouver, Canada Port of Spain, Trinidad & Tobago – January 2004 1. Overview Because tourism is the world’s largest industry – responsible for more than one in ten jobs globally and contributing over eight percent of domestic economic activity – developing countries are targeting tourism to generate more income for their national economy. In order to be successful, each country needs to formulate a tourism strategy that identifies and justifies its strategic objectives, priorities, and targets. Small States are particularly challenged because they are more dependent on external trade while having fewer domestic resources on which to draw. For this project1, six Small States representing different geographic regions and stages of development were chosen for an examination of best practices and lessons learned in developing a national or regional tourism strategy: the Bahamas, Botswana, Bulgaria, The Gambia, Trinidad & Tobago, and Vanuatu. A tourism best practice is an innovative policy, strategy, programme, process, or practice that is shown to produce superior results. Country Type of Best Practice Example of Best Practice The Bahamas ...
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...Strategic Planning for Tourism and Leisure By Ahmad Maez Al Zuned Student ID: 119148785 BSc (Hon’s) International Tourism and Hospitality Management Final Stage University of Sunderland London Campus August 2012 Contents Abbreviations List 4 Introduction 5 Theoretical Framework 5- 6 Tourism in a Destination 6-10 The Need for Tourism Planning 12-17 Approaches of Tourism Planning 18 Five Approaches of Tourism Planning 19-23 The Practice of Tourism Planning: A Case Study of Kenya 24- 29 Recommendations ...
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...Ecotourism Investment and Development Models: Donors, NGOs and Private Entrepreneurs Susan Heher smh53@cornell.edu Johnson Graduate School of Management School of Hotel Administration Cornell University December 2003 -1- 1. 1. INTRODUCTION OVERVIEW OF SUSTAINABLE TOURISM AND ECOTOURISM 3 7 7 8 12 15 17 17 20 22 26 27 29 31 32 33 34 36 37 39 39 42 46 55 58 61 64 70 75 77 79 81 SUSTAINABLE TOURISM AND ECOTOURISM COMMUNITY BASED ECOTOURISM THE SCALE OF ECOTOURISM MARKET DEMAND 2. DEVELOPMENT ASSISTANCE FROM DONORS AND AID AGENCIES THE RISE OF DEVELOPMENT ASSISTANCE FOR SUSTAINABLE TOURISM PROJECTS OVERVIEW OF TYPES OF DEVELOPMENT INSTITUTIONS AND ASSISTANCE GOALS AND OBJECTIVES OF DEVELOPMENT AGENCIES AND NGOS THE ROLE OF CONSULTANTS THE PROJECT PROCESS: ANALYSIS AND EVALUATION CONCLUSIONS 3. PRIVATE SECTOR ENTREPRENEURS AND DEVELOPERS PROFILE OF ECOTOURISM ENTREPRENEURS SOURCES OF FINANCING AND CAPITAL STRUCTURE GROWTH, PROFITABILITY AND SUSTAINABILITY: THE ABILITY TO HAVE AN IMPACT CONCLUSIONS 4. 5. HYBRID: NGO VENTURE CAPITAL CASE STUDIES A. INTER-AMERICAN DEVELOPMENT BANK, IADB B. US AGENCY FOR INTERNATIONAL DEVELOPMENT, USAID C. WORLD BANK: LESOTHO D. THE EUROPEAN UNION: SWAZILAND E. WORLD BANK IN SWAZILAND F. THE NATURE CONSERVANCY, TNC G. CONSERVATION INTERNATIONAL, CI H. CONSERVATION CORPORATION AFRICA, CC AFRICA I. TURTLE ISLAND J. MAHO BAY K. KRUGER NATIONAL PARK, MALULEKE COMMUNITY AND MATSWANI SAFARIS 6. CONCLUSION -2- 1. Introduction...
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...historical sites, festivals, indigenous arts and crafts, cuisine, myths and legends, as well as folklores and oral history. These resource-assets represent the country's heritage that is reflective of the region's identity. Promotions of socio-cultural resources for tourism purposes will require an extensive and meticulous evaluation because of the possible "over-exposures" that these cultural assets will have to withstand. Socio-cultural evaluation identifies the tourism potentials of these resource-assets with relevance to the environmental and cultural settings of the host communities. It also identifies the existing and perceived impacts of tourism to these socio-cultural assets and to devise appropriate mitigative measures and management plans to protect and better enhance cultural heritage for tourism development. The need to promote the cultural heritage of the Central Luzon region in the tourism industry should be balanced with the need to preserve and conserve the sociocultural integrity of these resources. The implications of tourism to the cultural heritage of the region must be evaluated so that appropriate measures to protect its integrity are put in place. Proper application of tourism may be one of the best restraints to the depletion and degradation of the region's cultural resources. These are ethical considerations in the socio-cultural aspects of tourism that should be taken into account in the promotion...
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...Shell in the Niger Delta: A Framework for Change Five case studies from civil society sponsored by February 2010 About ECCR The Ecumenical Council for Corporate Responsibility (ECCR) is a church-based investor coalition and membership organisation working for economic justice, environmental stewardship, and corporate and investor responsibility. ECCR undertakes research, advocacy and dialogue with companies and investors. It seeks to influence company policy and practice and to raise awareness among the British and Irish churches, the investor community and the general public. For more information, please visit www.eccr.org.uk. Acknowledgements ECCR would like to thank the five civil society organisations that contributed case studies based on their work in the Niger Delta; Cordaid for generously sponsoring the report; members, partners and independent experts who advised, read and commented on the text before publication; Royal Dutch Shell Plc and Shell Petroleum Development Corporation of Nigeria for providing company information and commenting on the text. Cover photo credits: Friends of the Earth International; IRIN/UN Office for the Coordination of Humanitarian Affairs; Milieudefensie/Friends of the Earth Netherlands; Stakeholder Democracy Network. Disclaimers ECCR has commissioned and published these case studies as a contribution to public understanding. The text has undergone a careful process of fact-checking and review to achieve accuracy and balance. Nevertheless...
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...RECOMMENDATIONS REPORT: DELTA AIR LINE, INC. Prepared for: Delta Air Line Executives Prepared by: Olivia Wan April 16, 2013 TABLE OF CONTENTS INTRODUCTION 1 STRENGTHS 1 Frequent Flier Program 1 Baggage System 2 SkyTeam 3 WEAKNESSES 3 Treatment of Delayed Passengers 3 Ticket Over-Sales 4 OPPORTUNITY 5 Entertainment 5 THREATS 5 Competition 5 Unexpected Weather 6 RECOMMENDATIONS 6 Customer Survey 7 Increase Promotions 8 Customer Service Training Program 9 CONCLUTION 10 BIBLIOGRAPHY 11 ILLUSTRATIONS 4,5 Figure 1 …4 Figure 2 5 EXECUTIVE SUMMARY DELTA AIR LINE, INC. PREPARED BY OLIVIA WAN Delta has a very strong frequent flyer program that serves and benefits customers. Also, Delta has made an improvement into baggage system to limit miss handle baggage. Such improvement strengthens the company and allows gaining more trust in customer services. Within the last several years, Delta joined in the SkyTeam program, which provides more destinations that customers can choose from, at the same time they will also get the benefit from the frequent flyer program by traveling other airlines within the SkyTeam program. Airline industry is the kind of industry that provides service to customer. However, Delta have not yet meet their goal to better service it customers. Customers have complaint about their treatment toward the delayed due to the aircraft problem. Also, the over sales ticket have brought down Delta customer service image....
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...Human Resource Management Delta Case Study: Improving Delta’s Profit Margin Written by Filiz McNamara, Ogochukwu Udekwe and Vicki Troftgruben February 21, 2011 Table of Contents Page Introduction 3 External Environment 3 Internal Environment 18 Systems and Stakeholder Analysis 32 Conclusion 34 Problem Identification 36 Generation and Evaluation of Alternatives 37 Recommendation 38 Decision Implementation 39 References 40 Introduction Delta Airlines was founded by C.E. Woolman, an agriculture extension agent (Anthony, Kacmar, & Perrewe, 2010). C.E Woolman was not a banker, venture capitalist or war pilot, as many of the competing airlines were. He didn’t have the aggressive military style that many of the other airline founders had. What C.E. Woolman instilled within the employees at all levels of the organization is that people matter and should be treated fairly and equitably. This philosophy led Delta Airlines to be the leader in customer service from the company’s inception through the many mergers over the years. Through the difficult financial times when other airlines were laying off employees and filing for bankruptcy, Delta continued to pay their people well and keep them employed. There was an exception during the Ronald Allen CEO era of 1987 thru 1997. Human relations took a significant down turn during his tenure as CEO, especially during 1993 and 1994, but Delta decided to part ways with Allen and began repairing...
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...A State Intervention Approach to International Trade and the Right to Health in the Crude Oil and Natural Gas Sector of Nigeria Table of Contents A State Intervention Approach to International Trade and the Right to Health in the Crude Oil and Natural Gas Sector of Nigeria 1 Chapter 1 General Introduction 6 1.1. Background 6 1.1.1. Definitions 14 1.1.2. Trade Liberalization 14 1.1.3. International Trade Law 15 1.1.4. Right to Health 16 1.1.5. Human Right Laws 17 1.2. Research Questions 18 1.3. Justification of the Research 21 1.4. Research Objectives 30 1.5. Research Methodology 31 1.6. Research Structure 37 Chapter 2 Theoretical Framework and Literature Review 40 2.1. Introduction 40 2.2. International Trade Rules and Protection of People’s Right to Health 41 2.2.1. Sources of International Trade Rules 41 2.2.2. Trade Liberalization and the Protection of the Right to Health 44 2.3. Scope of the Right to Health 54 2.4. Brief Overview of State Intervention Theory 59 2.5. States Duty towards the Fulfilment of the Right to Health 65 2.6. Legislative and Institutional Regulations Protecting the Right to Health in Nigeria 73 2.6.1. The International Covenant on Economic Social and Cultural Rights (ICESCR) 1966 76 2.6.2. The African Charter on Human and People’s Rights (ACHPR) 78 2.6.3. The International Health Regulations, 2005 81 2.6.4. The Nigerian Constitution 82 2.7. Conclusion 83 Chapter...
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...Dictionary of Travel, Tourism and Hospitality By the same author Britain – Workshop or Service Centre to the World? The British Hotel and Catering Industry The Business of Hotels (with H. Ingram) Europeans on Holiday Higher Education and Research in Tourism in Western Europe Historical Development of Tourism (with A.J. Burkart) Holiday Surveys Examined The Management of Tourism (with A.J. Burkart eds) Managing Tourism (ed.) A Manual of Hotel Reception (with J.R.S. Beavis) Paying Guests Profile of the Hotel and Catering Industry (with D.W. Airey) Tourism and Hospitality in the 21st Century (with A. Lockwood eds) Tourism and Productivity Tourism Council of the South Pacific Corporate Plan Tourism Employment in Wales Tourism: Past, Present and Future (with A.J. Burkart) Trends in Tourism: World Experience and England’s Prospects Trends in World Tourism Understanding Tourism Your Manpower (with J. Denton) Dictionary of Travel, Tourism and Hospitality S. Medlik Third edition OXFORD AMSTERDAM BOSTON LONDON NEW YORK PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO Butterworth-Heinemann An imprint of Elsevier Science Linacre House, Jordan Hill, Oxford OX2 8DP 200 Wheeler Road, Burlington MA 01803 First published 1993 Reprinted (with amendments) 1994 Second edition 1996 Third edition 2003 Copyright © 1993, 1996, 2003, S. Medlik. All rights reserved The right of S. Medlik to be identified as the author of this work has been asserted...
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...Impact of Nigeria's Bilateral Investment Agreements in Oil and Gas on the Right to Health and the Right to a Healthy Environment: A Case Study of the Niger Delta” Full Name of Student (Your student registration number) A XXXXXXXXXXX DISSERTATION SUBMITTED IN PARTIAL FULFILMENT FOR THE REQUIREMENT OF DEGREE OF XXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXXX UNIVERITY Declaration I hereby declare that research thesis is my original work and has never been used presented for any degree or diploma in any university or institution. Where material is obtained from published or unpublished works, this has been fully acknowledged by citation in the main text and inclusion in the list of references. Table of Contents Declaration 2 Table of Contents 3 CHAPTER ONE: INTRODUCTION 11 1.1 Background of the study 11 1.2 Statement of the Problem 27 1.2 Research Aims 29 1.3 Research Objectives 30 1.4 Research Questions 31 1.5 Justification of the Research 32 1.6 Research Methodology 42 1.6.2 Research design 45 1.6.2 Target population 45 1.6.3 Sampling 46 1.6.4 Data collection 46 1.6.5 Data presentation 46 1.7 Definition of terms 46 1.8.2 Environment 47 1.8.3 The right to health and the right to a healthy environment...
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...PART 3 GROWING THE PRIVATE SECTOR CHAPTER 17 INSTITUTIONAL ANALYSIS Institutions refer to arrangements and processes for the purposeful administration or management of a polity or the management of an entity. The importance of institutions will probably be best understood from the governance perspective. In this regard, we recall that governance is 111 primarily concerned with two inter-related issues. These are (a) existence of societal institutions for managing social relations; and (b) the degree of independence enjoyed by each institution in the performance of its assigned duties. Hence, the state of institutions along these two dimensions determines the quality of governance. Herein lies the desirability of assessing the current state of institutional setting in which ODSEEDS would be designed and implemented. For the purpose of our discussion, we have identified three major groups of stakeholders around which institutions could be appraised. These groups comprise (a) the government (public sector), (b) business (private sector); and (c) civil society (the people). These are the three primary partners (3PP) in the development process of any nation. The characteristic of each partner group in Ondo State are highlighted briefly as follows: 17.1 The Public Sector Ondo State has a seasoned executive arm of government, a legacy it inherited from the early 60s. The state’s civil service is blessed with competent technocrats and is expected to serve as...
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