...WORKERS IN ODYSSEY INDIA LIMITED” A report submitted as partial fulfillment of the requirement of MBA Program of IBS FACULTY GUIDE COMPANY GUIDE Mrs. Poornima Mr. Karthikeyan. S IBS Bangalore Faculty Assistant HR Manager Odyssey India Limited. By T. Bhuvaneshwari 09BS0000567 ICFAI BUSINESS SCHOOL, BANGALORE [pic] May, 2010 DECLARATION I hereby declare that the work being presented here is an authentic record of original work done by me on the summer internship project, “A STUDY ON COMPETENCY MAPPING FOR THE FRONTLINE EMPLOYEES AT ODYSSEY INDIA LTD “under the guidance of Dr. C. Poornima and is in partial fulfillment of the requirement for the award of the degree of Masters of Business Administration. I also certify that this work has not been submitted else where for the award of any other degree. Place : Bangalore T. Bhuvaneshwari. Date: CERTIFICATE This is to certify that the project entitled “A study on competency mapping for front line employees at Odyssey India Ltd.” being submitted to “ICFAI BUSINESS SCHOOL, BANGALORE “by, Miss. T. Bhuvaneshwari. For the award of the degree of “ MASTERS OF BUSINESS ADMINISTRATION “ is a bona-fide record of independent project work carried out by her under our guidance and supervision. This has not been partially or fully submitted for the award of any diploma or degree or similar title to any other university or institution. Dr. Poornima C Mr. Karthikeyan....
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...headline that encapsulates your career goal and one or two of your top qualifications. For example: 'A leadership sales position with a world class and high-integrity food products company'. Advertisement | | Include a Career Summary section in your management resume and highlight your most important strengths. To create your summary, review job postings to get a good feel for what hiring managers find desirable. Specify a list of your matching credentials and incorporate these into the summary. For example: 'A versatile and skilled sales/marketing professional with leadership qualities and excellent hands-on experience in developing and improving sales for wholesale and retail operations. An assertive manager with outstanding interpersonal communications, negotiation and people management skills'. Education : List your highest degree first. 1. Name of institution, city and state 2. Degree, major and year awarded 3. GPA (optional) Skills : Mention all your job related skills to make your resume outstanding. Use action-words, verbs, adverbs and adjectives in your descriptions and terms that are specific to your job. You can also add your computer and language skills. Experience : List the most recent experience first. Emphasize on achievements and...
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...Employee Engagement at Ultra Foods in Forest Park, IL. Course Project Prepared by: Omar Elane mrelane@sbcglobal.net Keller Graduate School of Management Professor: Donna Darr 6/9/12 Table of Contents Introduction………………………………………………………………….3 Problem Statement………………………………………………………….4 Literature Review……………………………………………………………5 Analysis……………………………………………………………………….9 Proposed Solutions……………………………………….………………..11 Reflection…………………………………………………………………….13 References……………………………………………………………………15 Introduction The retail industry is pretty stabilized in today’s economy. The ability to have a competitive advantage is the key to survival. The grocery business has a history low job satisfaction and high performance which are costly to the organizations bottom line. This paper will document the issues that are affecting the organizational culture at the Ultra Foods in Forest Park, IL. Ultra Foods is the organization that will be closely analyzed for this course project. It is a privately owned, regional, super warehouse food retailer whose company headquarters is located in Highland, Indiana. It competes in the Supermarkets and Other Grocery (except Convenience) Stores under the NAICS number 445110(IBIS). The chain of stores is subsidiaries of the parent company Central Grocers. The chain has been undergoing constant growth and expanding in the states of Illinois and Indiana. The grocery chain reached a milestone in 2011 when they reached $1 billion dollars in sales. I recently...
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...500 March 1, 2015 Performance Management The purpose of this paper is to produce a job description for a retail sales associate, generate an organizational behavior modification plan to define key behaviors that are required for successful job performance as a retail associate, specify ways that HR would measure whether current employees exhibit the key job performance behaviors, outline a plan with methods of providing feedback to employees, and examine three key legal and ethical issues that could potentially impact the performance management system. Retail Sales Associate Job Description According to Noe/Hollenbeck Gerhart/Wright 2014, a job description is “a broad, general, and written statement of a specific job, based on the findings of a job analysis. It generally includes duties, purpose, responsibilities, scope, and working conditions of a job along with the job's title, and the name or designation of the person to whom the employee reports. Job description usually forms the basis of job specification”. Retail sales jobs comprise an expansive range of duties and activities conditional on the service and merchandise offered by the organization. The job description undoubtedly summaries the tasks and activities of a retail sales job and provides a description of the skills, knowledge and key competencies required for the job. Below is a job description for the position of a Retail Sales Associate. Duties Support a team selling store environment that conveys a customer...
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...The Importance of Values in Retail Management Gen 200 The Importance of Values in Retail Management Retail is a thriving business in the world today. The retail industry, like any business, has employees from various cultures and backgrounds. Retail also deals with customers and vendors from several different backgrounds. To be a manager in retail someone must not only have business knowledge, but also have good values. Managers should have values such as integrity, leadership, professionalism, teamwork, and decisiveness. Having these values will make any manager successful. Integrity is an important value to being a good manager. “Integrity-following the spirit as well as the letter of the law and avoiding schemes that take advantage of ‘ignorance or gullibility’ in others” (Post & Post, 2005, pp. 10). No one will want to work for a manager that does not have integrity. It is not only a value we want within ourselves, but what others look for in a good manager. In retail, managers handle confidential information and some deal with money on a daily basis. If managers lack this value they would be easily tempted to give the information to competitors or the temptation to take money. This could also affect the manager’s ability to be fair as their decisions might be based on favoritism or inappropriate factors. In history, even the perception of a lack of integrity has harmed leaders. In May 1972, President Richard Nixon’s popularity was 62%, but after his resignation...
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...order for a retail business to be successful, they must order products from a reputable company that produces quality products and that will only happen if the production company is organized and able to supply the needed products. In order for the products to be produced and delivered on time, the production process must consist of planning, routing, scheduling, dispatching, and follow-up in order to correct any problems and make the necessary adjustments (Boone, 2011). Effective communication is crucial throughout the production process and managers and employees should possess quality communication skills. Communication is basically an exchange of information through messages whether they are relayed in person, over the phone, or via email and it is crucial that everyone involved comprehends the message being relayed (2011). From the production process to the delivery and sale of the products, communication is a key instrument that will eventually cause a retail business to become profitable. In today’s society, there are many retail businesses that exist and offer a variety of products and services for a consumer to select from. Some retail businesses sell food, home improvement items, patio furniture, clothes, sporting goods, and other commodities. Kroger’s, Publix, Lowe’s, Ace Hardware, and Wal-mart are leading retailers that offer various products and services and they are located throughout the United States and in other countries. The Home Depot is a global retail business...
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...Contents Provide a brief overview of your project? 2 Describe the context of your research 3 Provide a brief summary of the literature relevant to your project 5 Explain and justify the research method used in your research 7 What are the key findings of your research? 8 How could the results of your research be used? 10 Bibliography 12 Investigating Woolworths Management Strategies to Improve Employee Motivation Provide a brief overview of your project? This project report will investigate a research problem in Woolworths which is staff moral, motivation and job satisfaction. The report will analyse the situation and determine the most effective way to solve the problem for the company. Employees are the main element in any organisation and it is crucial for a business’s success to understand what drives employees to work effectively and learn the best ways to manage them. This proposal will investigate the most effective way to motive employees to work at the best of their ability in the work environment of Woolworths. Currently the organisational culture creates low motivation and job satisfaction within the workplace with many employees having low morale. The proposal will analyse different methods of motivation, management techniques and ways to boost morale in the work place to ensure increased job satisfaction which will lead to increased productivity. To determine the current culture and feelings within the working environment...
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...BACKGROUND OF THE STUDY The SBM Bank (Mauritius) Ltd is a leading financial services group in Mauritius with a growing international presence. It provides all services of a universal bank within a diversified business model. The lines of business include: Retail Banking, Small and Medium Enterprises, Wealth Management & Private Banking, Corporate Banking and International Banking & Global Business, Treasury services, E-Business, Fiduciary services, Asset Financing, Stock broking and Asset Management. A brief history of the bank is introduced below. • The bank started its business on 1973. • From 1973 to 1983 - launching expansion of social banking. • From 1984 to 1990 - consolidation. • From 1985 to 1995 – automation. • From 1995 to 2000 –...
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...product and has the following cost structure: Variable costs per unit:……………. (Points : 5) 6. (TCO F) Vagon Corporation has provided data concerning the company's Manufacturing Overhead account for the month of September. Prior to the closing of the overapplied or underapplied balance to Cost of Goods Sold, the total of the debits to the Manufacturing Overhead account was $76,000 and the total of the credits to the account was $86,000. Which of the following statements is true? (Points : 5) 7. (TCO G) The net present value (NPV) method of investment project analysis assumes that the project's cash flows are reinvested at the:………… (Points : 5) 8. (TCO G) Logan Company is considering two projects, A and B. The following information has been gathered on these projects:……….Based on this information, which of the following statements is (are) true? I. Project A has the highest ranking according to the profitability index criterion. II. Project B has the highest ranking according to the net present value criterion. (Points : 5) 9. (TCO B) Variable expenses for Alpha Company are 40% of sales. What are sales at the break-even point, assuming that fixed expenses total $150,000 per year: (Points : 5) 9. (TCO F) Elliott Company uses a...
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...SUMMARY We are “Performing Above and Beyond.” Our client is Olde Hearth Bread Company which is a local, artisan small bakery located in Casselberry, Florida. They have been in business for over 17 years but do not have a current performance management system in place. Our clients’ focus are their products and the quality of the ingredients that they use; due to this focus, some of the administrative policies and plans have not been implemented or developed. We will be outlining our performance management system for the position of Retail Manager for their location in East End Market located separately from their bakery, in Orlando. Our report will outline six specific sections: Prerequisites, Performance Planning, Performance Execution, Performance Assessment, Performance Review, and Performance Renewal and Reconstructing. Prerequisites will give an outline of the specifically important responsibilities that are expected of the Retail Manager. Performance Planning will outline our recommendations for percentages of time spent doing certain tasks in this position as well as knowledge, skill, and abilities that are highlighted with higher importance. Performance Execution will show step-by-step how the Performance Management Plan will be communicated to employees in order to be accepted by them. Performance Assessment will outline our recommendations to Olde Hearth Bread Company regarding reviews, personal development, mentoring, and general employee improvement recommendations...
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...that the spirit and practice of cooperation can bring to an enterprise. Living the Mission REI is a group of people striving to live up to the fullest meaning of the words used to describe the company. REI’s core purpose is to “… inspire, educate and outfit for a lifetime of outdoor adventure and stewardship.” As a cooperative, everyone in the company and customers, producers and suppliers, are invited in to the mission of REI and asked to play a part in creating the unique REI experience. Recreational Equipment Incorporated Web address....................... www.rei.com Corporate Headquarters ....... Kent, WA Year founded ...................... 938 Chairman and CEO ............. Sally Jewel Industry ............................. Retail - Specialty Total Worldwide revenues........
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...Task 1 The differences in project management success rates may be a result of the fact that some organizations do a better job of training their project managers. So they may be more skilled and knowledgeable in the project management discipline. But the way your organization deals with training is just one aspect of your overall organizational culture. A number of big-picture factors influence your ability to deliver projects successfully. Let's look at two of them: culture and structure. Culture has a huge effect on your success rate Your organization's culture has a lot to do with the success rate of your projects. Keep in mind that I'm talking about projects all throughout your organization, not just about one particular project. The term culture generally means “how we do things around here.” Imagine that someone asks you how successfully your organization delivers projects. If you say, “We’re pretty poor at delivering projects,” you’re voicing a perception of one aspect of your culture. Culture comes into play on projects in a number of areas. Process orientation Many organizations have good processes in place and people generally follow them. This is perhaps the biggest single factor in overall project success. If your organization follows a good, scalable project management process, you’re more likely to be consistently successful on your projects. The entire project team generally knows how to create and follow a work plan, and can use standard processes...
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...the conversations held between department managers and the issues that have come from those conversations. This executive summary will summarize the situation as a whole, and formulate conclusions and present recommendations for courses of action to be taken to correct the problem to best suite AcuScan. Summary of the Situation The initiation of Project “Operation Optimize” has not started off on a good note with many, and has not progressed far as there is a disconnect in communication between department management. The competition is quickly approaching the launch of their product to the market as a breakthrough product for the retail market. With the declining economy and still the company still growing, AcuScan must enter the retail market in order to survive. The launch of a new product since the inception of the company could be essential to the survival of and further success of AcuScan, Inc. The departmental issues are in no way helping the company beat the competition to the August deadline, in fact the company will not meet the deadline with agreements are not made soon. With the required budget cuts looming over the departments with the promise not to cut jobs, along with the time constraints the department managers are not assisting one another in the progression of this project. To remedy the situation and get “Operation Optimize” back on track a solution must be reached by all parties involved and the project must be started as soon as possible under...
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...since the financial crisis, and are projected to accelerate further in 2015 to 6.9%. This is driven by the competition for talent and rising cost of living and, in the case of Oman, increasing unionisation The impact of the oil price fall has so far been of the workforce. At the same time, the strength limited to firms in the oil and gas sector, some of the US dollar, to which most Gulf currencies of which have been downsizing. There has also are pegged, is helping make Gulf salaries more been some slowdown in Bahrain and Oman, attractive for expatriates, reducing upward the countries with lower cash reserves where pressure on wages. governments have started to reduce their investment on infrastructure projects. The UAE, and particularly Dubai, remain the region’s most popular destinations for expatriates. Across the region, the fastest growing sector is Qatar ranks second in popularity with newcomers, healthcare, driven by a combination of growing but has very low retention as the cost of living and populations, massive government investment, the ban on expatriates switching employers drives and regulatory changes making health insurance many to leave. mandatory for employers. The outlook for 2015 remains positive, with While the region remains a major importer of employers in...
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...following ‘They are one of the first companies in South Africa to make a strong commitment to CSR believing that doing good is good business by focusing on environmental sustainability and small business viability’. The Pnp foundation’s vision being ‘to enable South Africans to provide for their own needs while inspiring to better themselves and to contribute to their own communities’ .PnP has an entrenched value system which they consider to render a positive impact on the lives of many South Africans. This is evident in their CSR spend in 2011 of R54.4 million. The Small Business Incubator Project was launched in 2010 is one of their most successful initiatives under the mentorship and guidance of Susan Ackerman-Berman who heads up transformation at Pnp. The objective of the projects is to assist small black businesses whether it is getting their products into the Pnp stores as well as other retail industries or providing a service. They are given the financial assistance as well as guidance in all aspects of the business process such as financial, operational, accounting, safety, employment, marketing and production in an effort to sustain their small business. Their mission is to enhance and develop skills such as teaching techniques of organic farming as well as...
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