E business

Future development of the sector driven by e-business

Social Network :

For the future development of the sector driven by e-business we can predict that social networks will keep on growing . And will be a key online strategy for airlines industry, we will experience more and more companies gathering in. They will use them as a multiple strategy platforms where companies can unify their sales process, loyalty program and customer service
The use of twitter will make possible a preferred customer platform and relieve the call centers.
Airlines companies will start developing booking engines , integrated in social networks and next to the online sales channels to create a social network sales channels category.
In an other hand , we can predict an increase of mobile applications for airlines that make use of social networks. The use of crowdsourcing will gain stronger foothold among airlines.

Booking Engines :

Booking engines will become social , integrated in social network and offering new functionalities such as friend search. The booking engines will offers customizable search, we can predict search by type of activity, friend , price, flying to a random location (Drungli). The consequences will be a better flexibility and adapted to customer needs, without restriction. This kind of booking engines can be tranposable to mobile phones application using the application of the company. And why not paiement by phone or other kind of online payment.

Design, Simplification , Usability, mobility

In the coming years , the interactivity will be in the center of the strategy where new technology will be based upon. Possibility of a voice control integrated in web pages ( SIRI online) or a touch screen functionalities will allow a easier use of website and application.Recently , Facebook bought Oculus Rift , an upcoming virtual reality