...BACKGROUND INFORMATION Intercontinental Trust Limited - “ITL” an offshore management company which operates in highly regulated financial environment with branches across the continent is faced with the challenge of implementing a work life balance culture. The company also operates round the clock with a young manpower. From the information gathered on the company, ITL is focused on customer centricity which translates into producing happy customers. In turn, to maintain an enriching customer experience, ITL needs to take good care of its employees as rightly pointed out by Sir Richard Branson. Happy employees lead to increased performance and productivity and its effect is reflected directly as increased profitability on the financial statement. INTRODUCTION OF PROJECT In line with its Human Resource Management strategy, ITL is seeking to implement a “Quality Work Life Balance” –Quality WLB, a concept to improve employees’ satisfaction, skills and effectiveness. This is becoming more of an international trend where we have recently observed the UK Prime Minister, Tony Blair citing the tangible and intangible business benefits of good Quality Work Life Balance …“The UK business environment has shown that it is possible to have flexible labour markets combined with a balanced family friendly policy to help work life balance-WLB. The result will no doubt be higher growth, higher employment and low unemployment.” In this perspective, we shall be addressing the project on...
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...Digital literacy 'as important as reading and writing' Considering the importance placed on digital literacy in many career roles, the new 2014 curriculum seems a step in the right direction – but does more still need to be done? By Josie Gurney-Read 8:00AM GMT 11 Nov 2013 The Telegraph, Telegraph Media Group Limited 1. When I was at school, ICT was labelled, rightly or wrongly, as the “doss lesson”. Unlike English, maths and science, ICT was not tested and, as such, was universally thought of as an hour of either surfing the internet, or falling asleep over yet another lesson in Microsoft Office. 2. Considering the importance placed on digital literacy in many career roles, the new 2014 curriculum, announced in July by Michael Gove the Education Secretary, seems a step in the right direction. 3. With the focus shifting from general ICT skills towards computer science, there has been debate over whether teaching children as young as 5 the basics in computer programming is really necessary in the curriculum? 4. Mark Surman, Executive Director of the Mozilla Foundation, argues that skills such as these are as important as learning to read and write. 5. “Becoming literate in how the technical world works is equivalent to reading, writing and maths. We need to look at this fourth literacy as mainstream,” he says. 6. “Not just at the level of the very basics of operating a computer but actually understanding how the code and mechanics behind it work...
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...aid the apologist in defending their hope in Christ. Additionally, a practical guide to personal preparation, planning, and professing Christ to the unsaved. First and foremost comprehending the evangelist is the vessel being used and the Holy Spirit will do the work. “God has called each of us to share our faith, in obedience. He has called each of us to evangelize.” As the body of Christ all have been silent and avoided the command to share Jesus with all we meet. Silence is a sin as it is disobedience to God. “We should be excited about sharing our faith. We are living in a time when biblical prophesies are being fulfilled right and left. Yet most of us remain silent.” Throughout this book, Fay presents practical and friendly questions to share in an effort to offer Christ and His redemptive love. The Share Jesus plan is implemented through spiritual discernment, a series of questions, scripture, prayer, and discipleship. As the work of evangelism is completed through the guidance of the Holy Spirit and led by God the kingdom will experience great and sustained growth. Further, in sharing Jesus there will be some oppositions, personally and in those being served but Fay provides scriptural and practical responses in multiple situations....
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...How and to what extent was the post-war consensus on welfare challenged during the Thatcher years? The post war consensus was the period of political history which emerged in the difficult years following World War II. Britain returned home victorious from war but in a state of social and economic un-rest. The people of Britain had a strong sense of solidarity at this time and begun to reject previous decades’ laissez faire philosophy and non-interventionist government policy. The population’s expectations of the state were high and people had a clearer understanding of the relationship between the state and its citizens. It is argued that attitudes changed due to new accessibility to information people had, such as the Beveridge Report, and they wanted the government to respond (Titmuss, 1950). The public pushed for a greater state intervention to ensure the economic and social wellbeing of the citizens. One of the main policies of the post war consensus was the evolution of the new welfare state which was based on the principles of equal distribution of wealth, equality and the public responsibility for those unable to provide a decent standard of living for themselves. This new collectivist approach covered areas such as education, unemployment, health, housing and poverty that were thought important to overcome to enjoy a reasonable standard of living. The post-war consensus prevailed from 1945 until the election of the Conservative government led by Margaret Thatcher in...
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...1. Introduction 1 2. Strategies Used to Manage Quality within an London Fashion Week 1 2.1 Continuous Improvement 2 2.2 Employee Empowerment 2 2.3 Benchmarking 3 2.4 Quality Circles 4 2.5 Just-in-time (JIT) 5 2.6 Knowledge of TQM tools 5 3. Staff Management Variation in London Fashion Week 6 4. Conclusion 7 References 8 1. Introduction Total quality management (TQM) involves principles that ensure that every organization stakeholders especially managers and staff are committed to attaining and maintaining highest standards in their respective duties. Events have several activities that need to be executed appropriately so that goals can be achieved. Therefore, total quality management is a vital aspect that should be implemented in events. TQM enhances efficient planning and implementation of event activities for the effective achievement of expected results and outcomes (Kaynak 2003). TQM enhances the satisfaction of clients by tailoring event plans and services based on the description of customer specification. Ultimately, it leads to the establishment of a good reputation, reliable products, and services and minimizes cost by eliminating rework and failure cost. Therefore, TQM is a continuous process that executed during in the entire process of the event to only meet but also exceed the client needs (Rawlins 2008). 2. Strategies Used to Manage Quality in London Fashion Week There are approaches which when applied maintain and manage high standards of...
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...What is Management? The concept of management has acquired special significance in the present competitive and complex business world. Efficient and purposeful management is absolutely essential for the survival of a business unit. Management concept is comprehensive and covers all aspects of business. In simple words, management means utilising available resources in the best possible manner and also for achieving well defined objectives. It is a distinct and dynamic process involving use of different resources for achieving well defined objectives. The resources are: men, money, materials, machines, methods and markets. These are the six basic inputs in management process (six M's of management) and the output is in the form of achievement of objectives. It is the end result of inputs and is available through efficient management process. The term 'management' is used extensively in business. It is the core or life giving element in business. We expect that a business unit should be managed efficiently. This is precisely what is done in management. Management is essential for the conduct of business activity in an orderly manner. It is a vital function concerned with all aspects of working of an enterprise. Definitions of Management 1. According to George R. Terry, "Management is a distinct process consisting of planning, organising, actuating and controlling, performed to determine and accomplish stated objectives by the use of human beings and other resources"...
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...PROJECT PROPOSAL GRIEVANCE HANDLING PROCEDURES AND THEIR IMPACT ON EMPLOYEE PERFORMANCE: A CASE STUDY OF GHANA COCOA BOARD 1.1 BACKGROUND OF THE STUDY Grievance is a sign of an employee’s discontentment with his job or his relationship with his colleagues. Grievance generally arises out of the day to day working relations in an organization, an employee or a trade union protest against an act or policy of the management that they consider as violating employees rights. An organization will establish a grievance practice to give an opportunity to the employee to file his or her frustration. The establishment of grievance procedure is in line with the principle of “due process” (Mante-Meija & Enid, 1991) which guarantees the application of procedural justice and ethical decision making in an organization. Besides the establishment of grievance procedure will resolve employees’ dissatisfaction fairly, behavior of personnel who handle grievance also brings effect to the employee’s satisfaction on the result of grievance resolution. Managers will handle grievances referred to them base on their personality reference. One of the effective ways of minimizing and eliminating the source of employee’s grievance is by having an ‘open door policy’. An ‘open door policy’ facilitates upward communication in the organization where employees can walk into superiors’ cabin at any time and express their grievances. The National Commission on Labour suggested a Model Grievance...
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...Introduction 1 2. Strategies Used to Manage Quality within an London Fashion Week 1 2.1 Continuous Improvement 2 2.2 Employee Empowerment 2 2.3 Benchmarking 3 2.4 Quality Circles 4 2.5 Just-in-time (JIT) 5 2.6 Knowledge of TQM tools 5 3. Staff Management Variation in London Fashion Week 6 4. Conclusion 7 References 8 1. Introduction Total quality management (TQM) involves principles that ensure that every organization stakeholders especially managers and staff are committed to attaining and maintaining highest standards in their respective duties. Events have several activities that need to be executed appropriately so that goals can be achieved. Therefore, total quality management is a vital aspect that should be implemented in events. TQM enhances efficient planning and implementation of event activities for the effective achievement of expected results and outcomes (Kaynak 2003). TQM enhances the satisfaction of clients by tailoring event plans and services based on the description of customer specification. Ultimately, it leads to the establishment of a good reputation, reliable products, and services and minimizes cost by eliminating rework and failure cost. Therefore, TQM is a continuous process that executed during in the entire process of the event to only meet but also exceed the client needs (Rawlins 2008). 2. Strategies Used to Manage Quality in London Fashion Week There are approaches which when applied maintain and manage high standards of...
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...EXECUTIVE SUMMARY This report was commissioned to examine the effectiveness of internal communication of a reputed consulting firm that has widespread reach on domains such as media intelligence, PR, consulting and training to undergraduate students. The research process included conducting in depth interviews with two of the department heads and also with a reporting subordinate. Other sources include organizational statements posted online and the behavioural aspects of employees as monitored before and during the interview process. The research draws attention to key findings that the organisation fosters open communication and there is a strong commitment from top management towards employees. The communication channels applied most frequently are informal, such as word-of-mouth and telephone coupled with a company intranet or emails which the employees can access. The dialogic communication has paved way for strong interpersonal relationships between the employees. While the firm’s operations are currently goal oriented, as the firm plans to enlarge its scale, operations will lean towards being process oriented. In such situations it will be difficult to sustain an informal communication structure and there will be a realization for a more formal communication structure. The report evaluates this range and concludes that even though the current communication practices in the organization are satisfactory, there is always a scope for improvement as there as in scenarios...
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...knowledge of the students within the class that this lesson would be implemented during. To do this, I coordinated with my mentor teacher to ensure that I would be present at all scaffolding lessons that were related to my lesson on Apartheid. For example, in the weeks leading up to this lesson, my mentor teacher discussed topics including, but not...
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...PA212- MANAGEMENT PLANNING AND CONTROL PROF. DIMAAMPAO “A COOPERATIVE MANAGEMENT STYLE” SAFIAH U. MASACAL, CPA C. ACCOUNTANT CDA-COOPERATIVE DEVELOPMENT AUTHORITY-ARMM TITLE: A COOPERATIVE MANAGEMENT STYLE RATIONALE/BACKGROUND: Managers have to perform many roles in an organization and how they handle various situations will depend on their style of management. A management style is an overall method of leadership used by a manager. As a manager, how you handle different situations in your business will depend on the style of management you use. Being a good manager involves more than just telling people what to do - it also involves choosing the right approach and management style to suit the situation. Managers play a pivotal role in getting things done by motivating, inspiring and leading others at work. Employees who feel valued in the workplace tend to be more committed to their work. This results in higher levels of performance, reduced absenteeism and more competitive businesses. According to the theorist Henri Fayol, the key functions of managers are to: * make forecasts and plans * organize work * command the people under them by giving instructions * co-ordinate the resources (money, people, time) for which they are responsible * control activities and people by measuring and correcting them to enable performance to fit the plans Leadership on other hand is the art or process of influencing people to perform assigned tasks willingly...
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...Child Development Center Inc., asked the high tribunal to stop the implementation of Republic Act No. 10354, saying it was unconstitutional. The Imbongs claimed the law also “mocks the nation’s Filipino culture—noble and lofty in its values and holdings on life, motherhood and family.” It was the first petition filed against the RH law barely two weeks after President Aquino quietly signed it into law following heated debates in Congress and protests by the Catholic Church. Grounds for appeal In a petition for certiorari and prohibition, the petitioners cited two grounds for their appeal: The RH law “introduces policies that negate and frustrate the foundational ideals and aspirations of the sovereign Filipino,” and it “cannot be implemented without exceeding the boundaries of government action, as established in the Constitution.” Imbong was accompanied and assisted by his mother, lawyer Jo Aurea Imbong, in filing the petition in the high court. His mother, a lawyer of the Catholic Bishops’ Conference of the Philippines (CBCP), is the “collaborating counsel” in the case. Speaking to reporters, Imbong said he did not consult any CBCP or Church officials when he drew up the petition, adding he wrote it on his own. But he said he informed the CBCP media office about the filing of the petition. Pro-Life official Imbong, secretary general of Pro-Life party-list group and a member of the Ang Kapatiran Party, said he...
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...processes and functions of company We can assume that the aims of any company could be increasing profit and capitalization. It is clearly seen this is contradictory. For maintaining optimal balance between this aims, experts should find solution about as far as is necessary to increase profitability and capitalization, and fix this decision in two values. For reaching first aim of company decide to sell more and spend less. For second aim – invest money in new equipment debugging new production, it means spend more on investment. Reduction of costs on one point and increasing cost on the other, directly related on accounting and performance measurement. Cost accounting system is excellent to deal with it. But where can we get information how to sell more? For this we need to evaluate some intangible assets like: implement new product, customer loyalty, employee motivation. All of these we...
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...becoming ready tools in the hands of some politicians. Poverty reduction and job creation, as promised by our political leaders, have not kept pace with population growth, implying social distress for an increasing number of Nigerians. Integrity and moral values have been jettisoned to few people, who have little or no impact in the system of government and corruption has been embraced as a tool of inordinate wealth accumulation. Social vices are committed with high level of impunity and the epidemic of the ‘get rich at all cost syndrome’ has infiltrated all age levels in our society, most especially the youths; future leaders of tomorrow. Undermining, “As a partridge that broods but does not hatch, so is he who gets riches, but not by right; it will leave him in the midst of his days, and at the end he will be a fool” (Jeremiah 17:11 NKJV). In ascribing reasons for these socio-economic imbalance and political instabilities in Nigeria, it would be important to note that these reasons are cumulative and have collectively brought us to where we are today. Socio-economic and political development are measured with indicators, such as Gross Domestic Product (GDP), life expectancy, literacy and levels of employment. Changes in tangible factors are also considered, such as personal dignity (integrity), freedom of...
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...THE STRATEGIC FIT/INTEGRATION BETWEEN BUSINESS STRATEGIES AND HR STRATEGIES 2.1 INTRODUCTION This chapter presents a review of the relevant theoretical and empirical literature from books, referred journals, research projects and the internet. The achievement of any set of corporate objectives requires deployment of the two most important basic resources, namely, people and money. Deficiency in either of the two can reduce the best laid strategy to a valueless pipe dream. Organisations seem to find it more difficult to develop human resource strategies which are linked to business strategies despite a widespread recognition that this is important (Hussey, 2000). For Press Trust to achieve its strategic plans, it is only by having the right quantity and quality of management and non-management personnel on board. People that are capable and efficient in their field of work will not only enhance the performance of the organisation, but will also steer the organisation into the achievement of the competitive edge in this...
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