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Rise and Fall of a Politician

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LEHIGH VALLEY HOSPITAL

BUSINESS PROCESS AUTOMATION
In this case, Lehigh Valley Hospital became more efficient by changing its organization structure, modifying business procedures, and revamping its network. The hospital installed a new telecommunications network to handle the increased volume of network traffic.

BUSINESS PROCESS IMPROVEMENT
Lehigh Valley Hospital endeavored to improve their business by assessing their current practices, evaluating new approaches, and implementing more efficient processes. The new way of doing business was designed to make the facility more efficient while improving patient care. The reorganized hospital was separated into two facilities: an out-patient care center and an in-patient center. This arrangement yielded many of the desired results; however, it also fostered a sense of divisiveness amongst the separate facilities. Once this issue was recognized, the hospital spearheaded a “Total Quality” process to alleviate the problem. A team, consisting of a cross-section of employees from both divisions, came together to evaluate, address, and remove the obstacles/barriers that existed. The hospital repeatedly displayed their commitment to Continuous Improvement and Total Quality by including employee concerns, patient care, and operational efficiency in their process improvement efforts.

BUSINESS PROCESS TRANSFORMATION

Business process transformation is the fundamental rethinking and radical redesign of aspects of the business in order to achieve dramatic performance improvement. The case assignment is directly related to the business process transformation. In that case they demonstrated how Lehigh Valley Hospital executed changes in organizational structures, business procedures and networking that resulted in improving efficiency and quality of services while cutting costs and opening new business

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