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Risk Management of Jingdong Mall

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Submitted By echo52726
Words 2793
Pages 12
Risk Management for Jingdong mall

Background of Jingdong mall
Jingdong mall is a Chinese electronic commerce company headquartered in BEIJING, and it is one of the largest B2C online retailers in China by transaction volume. Jingdong mall has been working to provide customers the world beyond reality-experience with pleasant and delightful online shopping. By means of luxuriant content, user-friendly website (www.jd.com) and mobile clients, it offers abundant commodity with rivalrous price and excellent quality, on the other hand, their services enjoy fast and reliable way, including flexible payment at any circumstance before headed to consumers. In addition, Jingdong mall also offer third-party sellers with online-selling platform carriers a series of value added services like logistics information, etc.

Products of Jingdong mall
JD provides abundant commodity, type includes computers, mobile phones and other digital products, home appliances, auto parts, clothing and footwear, luxury goods (such as: handbags , watches and jewelry) , home and household articles, cosmetics and other personal care things, food and nutrition , books, electronic books , music, movies and other media products , baby articles and toys, sports and fitness equipment, as well as virtual goods ( such as: domestic air tickets , hotel reservations , etc.).

Process of Jingdong mall’s electronic commerce
Order
received
Check
availability
Article
available
Procurement
no
Ship article yes Late delivery
Inform
customer
Customer informed Financial settlement Payment received

undeliverable
Inform
customer
Remove article from catalogue
Article removed
Order
received
Check
availability
Article
available
Procurement
no
Ship article yes Late delivery
Inform
customer
Customer informed Financial settlement Payment received

undeliverable

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