...Bach and Grant (2009) define communication as the exchange of information between individuals through verbal, non-verbal and written techniques. This coincides with interpersonal skills which focus on the process of building and maintaining relationships and monitoring and responding to the effect of communication on those involved (Callara 2008). Communication and interpersonal skills are a vital element in all aspects of nursing care including prevention, treatment, education and health promotion (Fakhr-Movahedi et al. 2011). The Nursing and Midwifery Council (NMC) places these skills as one of the core competencies required in order to effectively carry out the role of a Registered Nurse and so it is vitally important that these skills are developed sufficiently so that they can be used in a safe and compassionate manner throughout practice (NMC competencies?). Within this assignment I will discuss my development of knowledge and skills in relation to the importance of communication and interpersonal skills during end of life care and how this contributes to my overall role as a nurse. Each year over half a million people die within the United Kingdom, with the majority of these deaths occurring within a hospital setting (Gomes and Higginson 2008). This statistic highlights how nurses have a significant role to carry out in the end stages of an individual’s life through continual clinical assessment, active listening and responding to expressions of loss, and recognition...
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...be used to assess your capability against the activities, knowledge and behaviours in the CIPD Profession Map and access recommendations for development. HRPM describes knowledge, activities, skills and behaviours that any HR professional needs to posses to be successful in their HR role. It consists of ten professional areas including two core areas which are Strategy, Insights and Solutions and Leading HR. The core areas present sets of skills that every HR professional should be competent at regardless which of the four bands they fall into. Band one is for those in supportive/assistant admin roles. Band two is for those in an advisory role or those who are managing a small team. Band three is for those at a consultancy level leading professional areas. Those in band four are HR managers or directors leading organisation’s HR. There are also eight professional behaviours in HRPM that every HR professional should present to successfully carry out their activities. These are: curious, decisive thinker, skilled influencer, driven to deliver, collaborative, personally credible, courage to challenge and role model. PROFESSIONAL AREAS In my job role I operate within band one. The professional areas I have decided to focus on in regards to my job role are Employee Relations, Employee Engagement and Performance and Reward. Working as a HR in a casino it is rather difficult to support teamwork and positive relationships within staff members.Casino workers are mostly night workers...
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...Introduction: Personal and professional development of an individual depends on his/her interpersonal skills. Every profession has particular challenge which a person find difficult to overcome unless he/she fail to make due progress within the job perspectives. In the past few decades profession the roles and responsibilities of a manager have changed extensively. This trend is mainly due to major change in organization policies and greater impact of globalization. However, it is never that much easy to define overall roles and responsibilities of a managerial position precisely. But there are some roles and responsibilities that are common to all professionals throughout the various organizations. It is also hard to know where the roles and responsibilities of a manager should pause and I feel it is every individual’s responsibility to know the boundaries as well as the limitations. Even though there still exists a misconception that the only skill required to be a successful is the ability to manage people, but it goes far beyond this. This is because, some challenge may occur within the organization which really test the temperaments and skill of the individual. It is also a traditional belief that a manager needs to be highly experienced no matter how much knowledge he/she has on managing perspective. A manager must be multi faceted adapting to ever changing circumstance (WALKLIN, 1990). Personal skill management: How a manager deals with others, his/her art of speaking...
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...BUSINESS COMMUNICATION PRECONCEPTIONS ASSOCIATED WITH NAMES AND ITS ROLE IN INTERPERSONAL COMMUNICATION Submitted by: Gibin Venugopal(M130001MS) Roshni Yasmin Kallayi(M130006MS) Susan Joseph Kathaliyil(M130005MS) Vinay Mangire(M130010MS) PRECONCEPTIONS ASSOCIATED WITH NAMES AND ITS ROLE IN INTERPERSONAL COMMUNICATION INTRODUCTION Name of a person is what distinguishes him/her from the vast pool of people on this planet. Names are assigned to everything around us – people, places, things, chemical compounds, trees, technology, inventions and it goes on. Globalization has brought in a scenario at workplaces whereby people belonging to different countries, cultures, ethnic, religious and social backgrounds interact and work together in teams in global organisations. Even within countries, people mingle with others of different linguistic and cultural backgrounds. Whatever be the origin of a person’s name, it is a vital aspect of his life as the name is the primary identity that is used to set him apart from others in social interactions, especially daily conversation. In India, there is a significant percentage of people who name their children based on their religion or caste. Either the name or the surname reflects this aspect. When preconceptions are made about a person based on the sole aspect of his/her name, it creates a assumed or misinterpreted image of the name bearer. This greatly affects one’s mental attitude and communication with the other person...
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...Professional Health Care Communication Professional Health Care Communication There are many different modules of communication in healthcare. Communications relays feelings, and thoughts through a series of verbal and non-verbal cues. In the healthcare setting effective communication among the healthcare team is crucial. It allows for minimal miscommunication, and safe quality care of the patient. The lack of communication results in healthcare providers missing important information which can lead to misunderstanding or wrong interpretations of the patient’s needs and/or expectations. Poor communication affects both healthcare professionals and patients. Patients may not understand their rights and the choices available to them if communication is not clear, concise and correct. (Arnold & Boggs. 2011). Additional exploration will show of how relevant effective professional healthcare communication is to health outcomes, and how the lack of effective personal and professional communication contributes to poor health outcomes. “Healthcare communication is concerned with the application of communication concepts and theories to transactions that occur among individuals on health-related issues” (Northhouse, 1998). The healthcare spectrum is a broad entity that encompasses roles of healthcare providers ranging from community outreach programs, to physician’s offices, hospitals, and individuals working in the community, to the insurance companies, and includes individuals...
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...have been told they have a non-curative illness but are not yet at the end of life. The stage of the illness of the client group chosen is one where the patient is managed at home because there as there is nothing anyone can do to make things better (Calman-Hine Report 1998). The essay will also briefly describe three different professional groups involved in providing palliative care. It will then go on to discuss how good communication and collaborative working between these professional can provide the best quality of care of the patient and how poor communication can compromise the patients quality of care. Palliative care can be defined as the overall care of patients whose disease does not respond to curative treatment. The aim of Palliative care is to improve as much as possible the quality of life of patients and their families facing a life-threatening illness. This can be achieved by providing pain and symptom relief, spiritual and psychosocial support from diagnosis to bereavement (WHO 2002). Patients with life threatening illness may require care from a variety of different specialists and services at a number of points in their illness; this will include both statutory and non-statutory organisations (National Health Service Executive 1998). To ensure that all the patient’s requirements are recognised and provided for, care needs to be provided by a range of different professionals all working collaboratively. These individual disciplines are able to consider...
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...patient’s death and dying rituals and practices, and still honor your own? HLT 324V Week 4 Case Study: Through the Eyes of the Patient and the Health Care Professional Topic: Spiritual and Cultural Emphases on Death and Dying Allied health professionals are confronted with different death and dying practices. An effective allied health professional recognizes the importance of understanding different cultural practices, and learns how to evaluate the death, dying, and spiritual beliefs and practices across the cultures. Read the two specified case histories and choose one for this assignment. Chapter 4, “Stories of Abby: An Ojibwa Journey” and Chapter 14, “Stories of Shanti: Culture and Karma,” by Gelfland, Raspa, and Sherylyn, from End-of-Life Stories: Crossing Disciplinary Boundaries (2005), available in the GCU Library: http://library.gcu.edu:2048/login?url=http://site.ebrary.com/lib/grandcanyon/Doc?id=10265487 Identify your role as a health care professional in supporting Abby or Shanti’s dying rituals, and in creating strategies for displaying respect while still providing quality care. Integrate your strategies as you develop a care plan describing how you would approach the situation and care for the patient. Review the “Care Plan” template prior to beginning. Include the following in your care plan: 1. Communication: family and patient 2. Treatment...
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...Health and Human Services Setting Introduction Communication has often been defined by scholar as the process by which people send messages and generate meanings across various contexts, cultures, and media. The process of communicating does not stop; it occurs cycle after cycle. Whether through verbal or non-verbal messages, the transaction takes place and is inevitable, named by scholars as The Principle of Communication Inevitability. Recognizing that communication will exist, whether intentional or not, it is important to understand the various areas of our life where communication may be vital to the success of the structure. One important area is focused on human welfare—medical, physical, emotionally, mentally, and financially—of children and adults. The method in which health and human service workers communicate with the people whom they serve is one that must be studied, implemented, and constantly improved. Health and human service workers are focused on the quality of life for an individual. They are not present to meet the wants out of life. The ultimate focus is rendering services that are conducive to one’s ability to live. Whether communicating good or bad news, professionals, patients, and clients have mutual responsibility for effective sending and receiving messages. People belong to certain demographics that shape who they are, how they feel, how they learn, their exposure to certain aspects of life, their privileges, and the inequalities that they may...
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...Creating a Plan for Positive Influence By Roderick Wissar LDR 531 October 9, 2011 Dustin Phillips As a member of an organization that seeks continuous improvement and pursuit of excellence within and outside the organization, it is a privilege to present a plan that seeks to increase the three most important factors in any company: Motivation, satisfaction, and performance of each member. Discussed in previous opportunities, human capital in any organization is the most important asset in achieving company objectives. The role as managers and leaders is to understand that we are working with people who have their own way of thinking and behaving. For this reason this time we are given (one year) we must use our energy, creativity, knowledge, and experience to enhance the three factors mentioned above. Our plan must be clear to understand, transparent in their actions and to establish clearly the role of each team member. The way we approach each of the different attitudes, emotions, values and personalities allow us to improve and identify the mechanisms that we use to create a productive work environment. Team Performance and Effectiveness Teamwork is essential to the performance of a team and is necessary for most development programs as it needs multiple skills to manage any development project (Biswas, 2008). When a team is formed several factors must be considered in order to determine if a team is able to succeed. They are personality, values...
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...Personal and Professional Health Care Commuication HCS/ 350 Feburary 24, 2014 Tracy D. Anderws, DNP,ACNP,CCRN Personal and Professional Health Care Communication Personal and professional health care communication plays a major role in the care of the patient and how information is transmitted from one health care provider to the next. Collaborating with all members of the interdisciplinary team ensures that care will be provided at the highest level and patient safety will be first priority in order to have a good outcome. To better serve the community, these are some steps that we as professional nurses will take a look at to promote quality care for our patients. These includes the definition of health care communication, relevancy of effective personal health care communication to health outcomes, the lack of effective personal and professional health care communications along with theories and principles of therapeutic communication and how it affects the health care setting, patient, family members and the other health care providers. Definition of Health Care Communication According to Northhouse and Northouse (1998) “communication is the process of sharing information using a set of rules.” Communication has several modes of how one can relay pertinent medical information and share within the health care setting. Interaction such as non-verbal and verbal communication, oral, written, telephone conversation, emails and web cam just a few...
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...Personal and Professional Health Communications Paper By wandacasby | Personal and Professional Healthcare Communication Wanda Casby University of Phoenix HCS 350 Health Care Communication September 20, 2010 Ana M. Cinco, MSN, RN, CNS In today’s world, effective communication is an essential component of life. It is a mean for expressing thoughts, feelings, opinions, and concerns. In the healthcare setting effective communication among the healthcare team is crucial. It allows for minimal miscommunication, and safe quality care of the patient. When good communication is missing, health professionals can misunderstand or be ignorant of patient’s needs and expectations; furthermore patients may not understand their rights and the choices available to them” (University of Wolverhampton, 2007). The purpose of this paper is to provide information on healthcare communication and how effective personal and professional healthcare communication can affect other healthcare professionals, clients, and patients. In addition, this paper will provide information on how relevant effective professional healthcare communication is to health outcomes, and how the lack of effective personal and professional communication contributes to poor health outcomes. And finally, theories and principles of therapeutic communication in the health care setting will also be explained. “Healthcare communication is concerned with the application of communication concepts and...
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...registered trademark of Apollo Group, Inc. in the United States and/or other countries. Microsoft®, Windows®, and Windows NT® are registered trademarks of Microsoft Corporation in the United States and/or other countries. All other company and product names are trademarks or registered trademarks or their respective companies. Use of these marks is not intended to imply endorsement, sponsorship, or affiliation. Edited in accordance with University of Phoenix® editorial standards and practices. Course Syllabus Course Title: GEN 480 Interdisciplinary Capstone Course BSBM.04-08.BSMB0533A Course Schedule: 04/08/08 to 05/12/08 Required Text: Paul, R., & Elder, L., (2002), Critical thinking: Tools for taking charge of your professional and personal life. Upper Saddle River, NJ, Prentice Hall. Paul, R., & Elder, L., (2003), The Miniature guide to understanding the foundations of ethical reasoning, The Foundation for Critical Thinking, Dillon Beach, CA. Ruggiero, V., (2004), Thinking critically about ethical issues 6th edition, Burr Ridge, IL, McGraw-Hill. Electronic Resources: Note: All required text materials can be found on the GEN/480 course page. The page can be accessed through the University of Phoenix Student and Faculty Website at...
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...Persuasion is a pipeline of theories interpreted by method and ideas which consist of tactics used as foundations to model structural message and force illustrated through models of communication, reading, writing, and images to identify human behaviors. In addition, beliefs, faith and values, credo, creed and philosophy play a role in inducing several theories such as self-persuasion theory, cognitive dissonance theory, and persuasion theory, are ways to acknowledge and understand how the nature of persuasion may apply in a person’s personal and professional life. Therefore, to reform and gradually make intentional or unintentional progress being consistent, measured to maintain growth in a person’s personal or professional life as a benefit....
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...Personal Statement of Philosophy of Teaching I am many things. A woman, wife, mother, daughter, volunteer, nurse, and teacher are my primary roles. Each of these roles is fulfilling and co-exist to define how I live my life. My life is intertwined in the lives of many others. Each has an effect on me as I also affect their lives. Nursing is a discipline of knowledge acquired both through formal education and through life experiences. The sum of these parts continues to alter and refine my nursing. My roles outside of nursing enhance my personal knowledge which I bring to my professional life. These life experiences expose me to many cultures and attitudes about life. My spiritual self allows me to maintain my inner core of who I am in relation to others. These encounters help me to see my role as a nurse through a unique lens grounded in caring. Caring defines my life, and enhances my professional role as a teacher of nursing. I continue to study to expand my empirical knowledge about nursing. I can only enhance my practice by continuing to learn from all aspects of life. Intentional learning through classes and reading are parts of how I learn. I also learn from remaining open to the unique expressions of others in their lives. My role as a teacher allows me to learn from my students in a reciprocal role. My teaching role extends to all students, rather or not they are enrolled in the courses which I teach. I listen intently to the students who trust me to guide...
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...Assessor name | Linn Thiri Aung | Mr. George Tun | Date issued | Completion date | Submitted on | .8.2014 | 22.12.2014 | 22.12.2014 | Qualification | Unit number and title | Edexcel BTEC Level 4 HNC Diploma in Business | Unit 4 Personal and Professional Development L/601/0943 | A | | Assignment title | Personal and Professional Development | In this assessment you will have opportunities to provide evidence against the following criteria. a Indicate the page numbers where the evidence can be found. | Criteria reference | To achieve the criteria the evidence must show that the student is able to: | Task no. | Evidence | 1.1 | Evaluate approaches to self-managed learning | 3 | 4 | 1.2 | Propose ways in which lifelong learning in personal and professional contexts could be encouraged | 3 | 8 | 1.3 | Evaluate the benefits of self-managed learning to the individual and organization | 3 | 9 | 2.1 | Evaluate own current skills and competencies against professional standards and organizational objectives | 1 | | 2.2 | Identify own development needs and the activities required to meet them | 2 | | 2.3 | Identify development opportunities to meet current and future defined needs | 2 | | 2.4 | Devise a personal and professional development plan based on identified needs | 2 | | 3.1 | Discuss the processes and activities required to implement the development plan | 2 | 3 - 8 | 3.2 | Undertake and document development activities as planned | 2 | | 3.3 | Reflect critically...
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