...Introduction Information and communication technologies (ICT) refer to several forms of information exchange between two or more computers through any of the several methods of interconnection. These technologies provide speedy, inexpensive and convenient means of communication. The adoption of these technologies in many countries by different sectors of the economy have been found to have direct positive impact on the organizations's efficiency and have led to more rapid acceleration of development in these countries. In Nigeria, however, preliminary investigations show that only a few organizations in the economy have adopted the ICTs, but there has not been formal study to determine the level of adoption and impact on the efficiency of the organizations and the consequent effect on the nation's economy. This study, is therefore, designed to determine the level of adoption in the Nigerian organizations, and the impact on the operations of these organizations as well as investigating the factors responsible for the present level of adoption of these technologies in the organizations. Globalization of the social economy will further increase during the 21st century. The mission of international air transportation will become more important, and all airports around the world will have a significant role to play. Furthermore, it is predicted that air transportation demand in the world will double over the next 15 years. In the meantime, since the September 11, 2001 terrorist attacks...
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...ORGANIZATIONAL INFORMATION SYSTEMS Case Analysis – Tale of Two Airlines PROBLEM STATEMENT Neglect and inconsistency in applying standard operational strategies and procedures can make a significant difference in meeting the expectations of passengers, affects passenger loyalty and have potential consequences on the ability of an airline to retain existing customers and attract new ones. In the information technology age “technology is only a small enabling piece of a total service concept.” How can an airline cause information technology, operations strategy, management control, empowered/unempowered work force, and service management to come together to produce customer satisfaction and long term customer loyalty?. In analysing the case, let’s examine some of the issues that were encountered during his travel, the reasons for these issues and what could have been done differently to provide a hassle free travel experience. It is a fair expectation and assumption that when a comparison is made with quality services and the impact of the use of information technology in 1985 versus 1995 there should be a distinct difference due to the era and the stages of advancement in information technology. It is therefore assumed that whatever service was provided in the 1980’s would have been improved ten years later. This leads us to examine: * Was the assumption made by Professor McPherson to think that it was possible for the network between airlines to make it feasible...
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...Information & Management 41 (2004) 805–825 eAirlines: strategic and tactical use of ICTs in the airline industry Dimitrios Buhalis* Centre for eTourism Research (CeTR), School of Management, University of Surrey, Guildford, England GU2 7XH, UK Received 16 June 2002; received in revised form 26 April 2003; accepted 6 August 2003 Available online 13 November 2003 Abstract Information Communication Technologies (ICTs) have revolutionised the entire business world. The airline industry in particular has fostered a dependency on technology for their operational and strategic management. Airlines were early adopters of ICTs and have a long history of technological innovation, in comparison to many other travel and tourism businesses. This paper discusses comprehensive research, including exploratory research with airline executives, using qualitative methods to examine the use of ICTs in the contemporary airline industry and to discuss recent developments in the industry. The work demonstrated that the airline industry was using the Internet to improve its distribution strategy and reduce costs; it also used Intranets and internal systems to develop tactical and strategic management. In addition, Extranets were being gradually used for communicating with partners and to support business-to-business (B2B) relationships. The effort demonstrated that ICTs will be critical for the strategic and operational management of airlines and will directly affect the future competitiveness...
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...The Strategic Use Of Information Technology in Business – Best Guidebook Posted by Admin April 13, 2009 [pic] X Welcome Googler! If you find this page useful, you might want to subscribe to the RSS feed for updates on this topic. You were searching forPosts relating to "strategic uses of information technology". See posts relating to your search »« Hide related posts • Information Security Technology We live in a world full of dangers. On one hand the world economy is going bonkers while on the... • fruITion Delivers a Novel Approach to IT Strategy Image via Wikipedia Around the world, an extraordinary new book about IT's ... • ShowClix Secures Series A Funding From Pittsburgh Equity Partners ShowClix, a Pittsburgh-based event ticketing company, today announced that it has secured an undisclosed sum of Series A funding from... • There is money in Internet Crime The BBC is reporting that Internet Crime is becoming quite the commercial activity. Apparently there is quite some money in... • So, there’s a nude font? This is a fun little thing I had to bring to your attention. It's a nudist font! Note... [pic][pic][pic][pic][pic][pic][pic]TEACHER: Hello, Student. What do you know about Information Technology (IT)? STUDENT: Well, I know that most software is full of “bugs”! By the way, why are these errors in programs called “bugs”? TEACHER: Computer “bugs” have been around since malfunctions...
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...Introduction………………………………………………………………………………………2 * Assessment of business case……………………………………………………………………..3 * Low Cost Business Model………………………………………………………………………. 3 * Organizational Structure………………………………………………………………………..5 * Project Plan…………………………………………………………………………………........5 * Environmental Scanning………………………………………………………………………...5 * Communication……………………………………………………….........................................6 * People…………………………………………………………………………………………….6 * Product uniqueness………………………………………………………………………………6 * Customer satisfaction……………………………………………………………………………6 * Market share………………………………………………………………………….………….7 * Barrier to entry…………………………………………………………………………………..7 * Growth potential………………………………………………………………………………... 7 * IT communication………………………………………………………….…………………... 7 * Yield Management System……………………………………………………………………... 7 * Computer Reservation System………………………………………………………………... 8 ...
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...Tale of Two Airlines - Memorandum.doc Extracts from this document... Introduction Memorandum To: Elizabeth Windsor - Chief Executive Officer From: Martine N Michel - MIS Consultant (SMT-273754-02-08SP1) Management Information Systems) Date: February 17, 2008 Re: Analysis of Situation at London-Based Airlines CONFIDENTIAL As you are aware, there are some opportunities for improvement related to the London-Based airline. I have completed an analysis of a particular situation, based on your analysis request, and have outlined specific problems & their relevance, options to address those problems, recommendations as to which options will address the most relevant problems, and why and finally assessment criteria for success or failure and measures to evaluate performance levels against that criteria. Information technology, operations strategy, management control, an empowered and un-empowered workforce and service management were interwoven to create an experience which was rife with issues and finally reflective of exemplary service and effective use of information systems. Identification of Relevant Problems Problem: Prof. McPhersen experienced two extreme delays during one experience with the airline, due to technical issues related to the equipment at the airport and on the airplane he was scheduled to travel Relevance: The infrastructure an organization leverages to provide services to its customers is valuable and/or provides a competitive advantage, only...
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...Management Information System Case Study Report Name : Angela Tanasha Class : BA XIV-52 Student ID : 13.53.01.0017 Table Of Content 1. Introduction 1 1.1 Objective of the report 3 1.2 Scope of the report 3 1.3 The Importance of Computerized MIS on Budget Airline 3 2. Body 4 2.1 PEST (International, Demographical) Analysis 4 2.2 SWOT Analysis 11 2.3 Porter’s Value Chain 13 2.4 Competitive Analysis / Porter’s 5 Forces 14 2.5 Online Reservation System 18 3.0 Recommendation 20 4.0 Conclusion 21 Reference 22 1. Introduction An organized approach to the study of the information needs of an organization's management at every level in making operational, tactical, and strategic decisions. Its objective is to design and implement procedures, processes, and routines that provide suitably detailed reports in an accurate, consistent, and timely manner. In a management information system, modern, computerized systems continuously gather relevant data, both from inside and outside an organization. This data is then processed, integrated, and stored in a centralized database (or data warehouse) where it is constantly updated and made available to all who have the authority to access it, in a form that suits their purpose. The main purpose of the MIS is to give managers feedback about their own performance; top management can monitor the company as a whole. Information displayed by the MIS typically shows "actual" data over against "planned" results...
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...customer service” at budget prices. On the stormy day of February 14, 2007, their airline service was tested to the extreme. JetBlue initially serviced passengers between New York and Florida and then expanded rapidly. By the end of 2006, the airline had 500 flights operating in 50 different cities providing each passenger with (luxury) amenities such as TV, and leather seats (Laudon, pg. 72). This rapid expansion brought challenges the airline had not prepared for. JetBlue’s most valuable differential advantage above other airlines, their “customers come first” attitude, was severely tarnished. Jet Blue had and was utilizing several different information systems, standardized flight operations and maintenance procedures, an out-sourced reservation system and a system for managing plane and crew. However, their system was not seamless or adequate to handle the onslaught of turbulence on February 14th. In an attempt to identify the problem, a Fish diagram (please refer to the end of synopsis, before reference page) shows that there were many issues with their current information system that were not addressed in the event of a massive scale shutdown. In evaluating the problem with the JetBlue disaster, we find that the organizations business model was highly based on customer service. It was founded on the basis of offering luxurious flying experience and quality customer services at low prices. The airline operated by offering this low cost service by cutting “unnecessary” expenses...
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...Business Environment TABLE OF CONTENTS INTRODUCTION 1 TASK 1 1 1.1 Purpose of different types of the organizations 1 1.2 Key stakeholders of the British Airways 2 1.3 Responsibilities of the organization and strategies to meet them 3 2.1 Economic system and allocation of resources 4 2.2 Impact of fiscal and monetary policies on the British Airways 4 2.3 Impact on regulatory and competition policies on the BA 5 TASK 2 7 3.1 Role of the market structure of the airline industry 7 3.2 Role of market forces in shaping the organization shape 7 3.3 Impact of the business and cultural environment on BA enterprise 8 4.1 Significance of the International trade for the BA organization 8 4.2 Analysis the impact of the global factors on BA 9 4.3 Impact of polices on the European Union on the BA 9 CONCLUSION 9 REFERENCES 11 INTRODUCTION British Airways is a multinational airline of the UK and it is the second largest firm in the world which carries highest number of passengers from one destination to other. It was established by the United Kingdom government in 1972 but after facing losses in 1987, it converted into private sector organization and now provides various services like carriage of freight and auxiliary service in compatible price etc. The research report explored the business environment of British Airways and evaluates the impact of competition, monitory and fiscal policies on the performance of the enterprise. Along with this, the project...
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...Narayanaswamy Faculty of Economics and Commerce University of Melbourne 2005 306-669 Strategic Enterprise Systems Group Project Executive Summary IT is one of the major enablers of AirAsia’s successful low cost business model. Based on the environmental scanning performed, the demand for Low Cost Carrier (LCC) is expected to expand rapidly attracting more players to join the market thus increasing the degree of rivalry within the industry. In responding to this condition, it is imperative for AirAsia to continuously identify new sources of cost advantage so that it can provide the lowest possible price to the price sensitive customer and improve its market position. In this project, Advanced Planning and Scheduling (APS) system is recommended as the new source of AirAsia’s cost advantages. Using Venkatraman and Henderson’s model APS fits smoothly to the Technology Transformation Perspective where business strategy acts as a driver. The functionalities provided by APS system to improve AirAsia’s performance include event management technology, supplier portals, inventory planning, demand forecasting, maintenance management, and route profitability analysis. As a result of implementing APS system, AirAsia can obtain both strategic and operational benefits. AirAsia is strongly recommended to outsource the development of APS system. As project management plays critical role in ensuring successful implementation, it is suggested that AirAsia follows the recommendation provided...
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...been less active in integrating information technologies into their business operations. For example, some of the larger airliners use online information technologies to allow passengers to make reservation, buy a ticket, reserve a seat, check in, and even print their boarding passes online before they get to the airport. * Using the airlines example mentioned above, propose several possible IT solutions and how they would benefit a smaller airline to become more successful or attract more clients. * Tell us if the availability of information technology services has influenced your decision to travel on a particular airline. What airline was it? Response: When thinking about IT concepts that might benefit smaller airlines, a few ideas come to mind. Enterprise collaborative systems, this would allow better communication with employees which would in turn, increase production. When a customer is in need of assistance and the employee is unable to provide a response, instead of trying to contact one person at a time they could broadcast the issue to several employees which would provide multiple angles of aid. Also if a manager needs to relay a message to several employees for example weather delays he could easily accomplish this using an enterprise collaborative system. MIS (management information systems) which provides data to managers to help them make decisions would also benefit smaller airlines. It would provide smaller airlines with the ability to increase production...
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...My Learning from the WestJet Case Study Case Analysis The case study by Munro and Khan (2013) indicates that IT has played a significant role to make the WestJet a remarkable success. WestJet started its function in 1996 with three uses Boeing 737-200 aircraft in five western Canadian Cities. However, by 2011, the airline boasted its activities reaching more than 90 Boeing Next-Generation 737 aircraft, 85 destinations in 18 countries and over nine thousand employees. It became “the second-largest carrier in Canada and ninth largest in North America. It described itself as a ‘high-value, low-fare airline’ with a corporate culture focused on delivering a ‘world-class guest experience’” (p. 1). The role of IT was brilliant is success of the WestJet in the mentioned period. The case shows “IT and its systems gave WestJet a competitive advantage and played an integral part in WestJet’s growth” (p. 1). The case study indicates that aligning the IT and business strategy was a key for success in WestJet. For example, one of the WestJet strategic plan was to start the codeshare that enable two or more airlines share the same flight. Thus, it required an IT move to align the IT with the company strategy. When Smith was hired in 2011, she found “a company wanted to use IT to help it get to the next level. WestJet’s corporate strategy was heavily dependent on the ability of IT to deliver innovative guest product and services, as well as solid operational support” (p. 2). Smith started...
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...performance even in a high turbulence environment will be success in the market. The AirAsia Berhad is successfully had a high performance in the previous turbulence environment it faced. Now, the AirAsia Berhad had become the leader in the lowest cost carrier in the airplane industry. Cost Leadership Strategy Datuk Tony Fernandez as CEO of AirAsia Berhad said his philosophy is very clear: before a business can grow, it needs to have its costs under control. It must be cost-efficient and profitable, and it must create value. Costs that do not add value must be contained, reduced and even eliminated. It means that AirAsia can be growing in the airline business if they can control their cost. The cost that they have to running there must be efficient and reliable. Everything that can make inefficiencies must be reduced and possibly to eliminate. AirAsia can be possibly competing with other airplane industries if they can make efficiencies to reduce cost and make the low possible fare than other airplane industries. Alignment with what Datuk Tony Fernandez said AirAsia business strategy was centered on cost leadership which targets specific markets which are price sensitive customers. The cost leadership in AirAsia Company is already approving because AirAsia more focused and concentrated in the lowest cost carrier in airplane industries. AirAsia builds and sustains its competitive advantage by providing services at a price that simply lower than competitors price. Operation...
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...Narayanaswamy Faculty of Economics and Commerce University of Melbourne 2005 306-669 Strategic Enterprise Systems Group Project Executive Summary IT is one of the major enablers of AirAsia’s successful low cost business model. Based on the environmental scanning performed, the demand for Low Cost Carrier (LCC) is expected to expand rapidly attracting more players to join the market thus increasing the degree of rivalry within the industry. In responding to this condition, it is imperative for AirAsia to continuously identify new sources of cost advantage so that it can provide the lowest possible price to the price sensitive customer and improve its market position. In this project, Advanced Planning and Scheduling (APS) system is recommended as the new source of AirAsia’s cost advantages. Using Venkatraman and Henderson’s model APS fits smoothly to the Technology Transformation Perspective where business strategy acts as a driver. The functionalities provided by APS system to improve AirAsia’s performance include event management technology, supplier portals, inventory planning, demand forecasting, maintenance management, and route profitability analysis. As a result of implementing APS system, AirAsia can obtain both strategic and operational benefits. AirAsia is strongly recommended to outsource the development of APS system. As project management plays critical role in ensuring successful implementation, it is suggested that AirAsia follows the recommendation provided...
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...Narayanaswamy Faculty of Economics and Commerce University of Melbourne 2005 306-669 Strategic Enterprise Systems Group Project Executive Summary IT is one of the major enablers of AirAsia’s successful low cost business model. Based on the environmental scanning performed, the demand for Low Cost Carrier (LCC) is expected to expand rapidly attracting more players to join the market thus increasing the degree of rivalry within the industry. In responding to this condition, it is imperative for AirAsia to continuously identify new sources of cost advantage so that it can provide the lowest possible price to the price sensitive customer and improve its market position. In this project, Advanced Planning and Scheduling (APS) system is recommended as the new source of AirAsia’s cost advantages. Using Venkatraman and Henderson’s model APS fits smoothly to the Technology Transformation Perspective where business strategy acts as a driver. The functionalities provided by APS system to improve AirAsia’s performance include event management technology, supplier portals, inventory planning, demand forecasting, maintenance management, and route profitability analysis. As a result of implementing APS system, AirAsia can obtain both strategic and operational benefits. AirAsia is strongly recommended to outsource the development of APS system. As project management plays critical role in ensuring successful implementation, it is suggested that AirAsia follows the recommendation provided...
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