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Royal Bee

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STUDI KASUS :
Royal Bee Electric Fishing Reel
Studi kasus ini membahas tentang seseorang yang bernama Royal Barton yang mempunyai hobi berburu dan memancing sejak kecil. Hobi maupun kegemarannya ini dia peroleh dari ayahnya yang juga sangat gemar untuk berburu dan memancing.
Namun ketika sang ayah terkena serangan stroke, hobi memancing sang ayah harus berhenti. Hal ini dikarenakan stroke telah menyebabkan tangan ayahnya menjadi tidak berfungsi, sehingga sangat mustahil untuk dapat memegang alat pancing apalagi untuk memancing seperti biasanya.
Oleh karena itu, Royal Barton memiliki ide untuk membuat sebuah alat pancing yang bisa digunakan untuk orang-orang yang memiliki keterbatasan secara fisik, dimana alat pancing ini nantinya diproyeksikan tidak hanya dapat digunakan oleh sang ayah tetapi juga oleh orang-orang yang tidak beruntung yang memiliki keterbatasan fisik lainnya.
Setelah menghabiskan biaya yang tidak sedikit serta waktu bertahun-tahun untuk mewujudkan cita-citanya membuat alat pancing yang dapat digunakan oleh sang ayah dan orang-orang yang memiliki keterbatasan fisik, akhirnya Royal Barton menemukan sebuah alat yang dapat menjadikan alat pancing tradisional menjadi alat pancing elektrik. Alat temuannya ini berdimensi kecil sehingga dapat dibawa kemana-mana serta mempunyai berbagai aplikasi yang luar biasa.
Paragraf-paragraf di atas merupakan penggalan studi kasus yang akan kita bahas. Dan berikut ini adalah pertanyaan-pertanyaan yang muncul dari studi kasus yang sedang kita bahas, yaitu: 1. Masalah riset bisnis apa yang dihadapi oleh Royal Barton? Apa saja kebutuhan informasi darinya? Tunjukkan secara garis besar tujuan riset survey pada proyek riset Royal Bee System. 2. Survey mana yang seharusnya dipilih? Apakah interview secara personal, interview melalui telepon ataukah survey dengan menggunakan surat? 3. Sumber-sumber apa saja yang membuat eror pada survey biasanya muncul pada studi kasus jenis tersebut? 4. Cara apa yang seharusnya digunakan untuk mendapatkan tingkat respon yang tinggi?

Ilustrasi gambar electrick fishing reel

Jawaban:
Sebelum menjawab ke-empat pertanyaan yang diberikan pada studi kasus di atas, terlebih dahulu kami memberikan ulasan sedikit mengenai jenis riset bisnis yang seharusnya dilakukan oleh Royal Barton.
Di atas telah disebutkan bahwa Royal Barton adalah seseorang yang memiliki bisnis yang berhubungan dengan penyediaan barang yang berhubungan dengan penyakit yang diderita oleh hewan, yang telah membuat sejenis alat pancing modern dengan menggunakan sistem elektrik, yang awalnya ditujukan untuk ayahnya yang terkena serangan stroke dan kehilangan fungsi tangannya, namun pada akhirnya alat pancing tersebut juga diperuntukkan untuk orang-orang yang mengalami gangguan fungsi tangan dengan berbagai macam sebab lainnya.
Menurut kami, jenis riset bisnis yang harus dilakukan oleh Royal Barton adalah riset bisnis dengan jenis Descriptive Research. Mengapa menggunakan riset bisnis jenis deskriptif, karena objek yang dijadikan acuan penelitian telah jelas, yakni alat pancing elektrik. Sesuai dengan definisinya, Riset Deskriptif adalah sebuah riset yang dilakukan untuk mendeskripsikan suatu objek, manusia, grup organisasi atau lingkungan. Dengan kata lain, riset ini dilakukan untuk memberikan gambaran pada sebuah situasi untuk menanyakan siapa, apa, kapan, dimana dan bagaimana. Riset ini dilakukan ketika seorang peneliti telah mengetahui kondisi dan situasi dari sebuah objek yang sedang diteliti.
Dari ke-empat pertanyaan di atas, berikut adalah jawaban beserta penjelasan untuk menyelesaikan studi kasus yang sedang kita bahas, yaitu: 1. Masalah yang sedang dihadapi oleh Royal Barton adalah bagaimana cara terbaik yang harus dilakukan untuk dapat memasarkan alat pancing elektrik temuannya tersebut. Karena alat pancing elektrik tersebut tergolong baru, sehingga hanya sedikit orang yang mengetahui hal itu. Ditambah lagi, alat pancing elektrik yang diciptakan oleh Royal Barton adalah alat pancing elektrik yang diperuntukkan untuk orang-orang yang berkebutuhan khusus yang tidak dapat menggerakkan tangannya, baik karena cacat bawaan, kecelakaan maupun stroke, seperti yang dialami oleh sang ayah.
Oleh karena itu, jika Barton ingin agar alat pancing elektrik temuannya bisa terjual dengan baik, maka Barton wajib mengumpulkan informasi serta data-data yang akan dibutuhkan dalam survey penelitiannya nanti, misalnya jumlah penyandang cacat atau berkebutuhan khusus, baik di negara bagian tempat tinggalnya maupun di seluruh Amerika, kemudian jumlah klub memancing yang ada di negara tersebut serta jumlah turnamen memancing setiap tahunnya. Selain informasi umum yang berhubungan langsung dengan kegiatan memancing, informasi mengenai kompetitor juga wajib dikumpulkan oleh Barton, misalnya jumlah produsen alat pancing di seluruh Amerika, jenis alat pancing yang ada di pasaran saat ini bahkan data tingkat konsumsi alat pancing per tahun juga wajib dikumpulkan.
Secara garis besar semua data yang dikumpulkan tersebut akan sangat berguna bagi Barton untuk memetakan kekuatan kompetitor serta untuk menentukan segmen pasar yang akan dijadikan target pemasaran. Karena alat pancing elektrik tersebut tidak hanya bisa digunakan oleh orang-orang berkebutuhan khusus tetapi juga oleh normal. Selain hal tersebut, tujuan dari dilakukannya riset survey pada proyek Royal Bee ini adalah untuk memenangkan persaingan di bidang industri alat pancing.
Beberapa data-data yang dapat mendukung Royal Barton dalam pengambilan keputusan : (Sumber : 2011 National Survey Fishing, Hunting, and WildLife Association in USA by US Fish & Wildlife Service)

Gambar 1. Jumlah participat yang hobi memancing dari seluruh masyarakat USA hasil survey sebesar 14% (artinya peluang Royal Barton untuk mencari potensial responden)

Grafik 1. Kriteria Penggemar Mancing dari Segi Kelamin dan Umur (artinya peluang Royal Barton untuk mencari potensial responden)

Grafik 2. Jumlah alat pancing (anglers) yang terjual, jumlah hari untuk memancing, serta biaya yang dikeluarkan oleh penggemar mancing

2. Seluruh riset yang dilakukan bertujuan untuk mencari permasalahan yang sedang dihadapi serta untuk mencari solusi yang tepat atas permasalahan yang ada. Di dalam proyek Royal Bee ini, survey yang paling tepat dilakukan dengan cara interview secara personal. Mengapa? Royal Barton adalah seseorang yang memiliki hobi berburu dan juga memancing. Besar kemungkinan ia juga tergabung dalam klub-klub dengan hobi yang sama yakni berburu dan memancing. Selain itu, Barton merupakan seseorang yang memiliki bisnis yang berhubungan dengan penyediaan barang yang berhubungan dengan penyakit yang diderita oleh hewan. Dengan memanfaatkan kondisi tersebut dimana banyak orang yang mengenal Barton, sangat besar kemungkinan untuk Barton melakukan survey mengenai pola pemasaran yang akan dilakukan memanfaatkan kolega-koleganya (personal interview).
Selain hal tersebut keuntungan yang akan diperoleh bila survey dilakukan dengan cara interview secara personal adalah a. Responden dapat menjawab seluruh pertanyaan yang diajukan secara langsung, selain itu jawaban yang kurang jelas dari responden bisa segera diklarifikasi dan dimengerti oleh interviewer. b. Selain kedua keuntungan tadi, keuntungan lainnya adalah durasi interview yang dilakukan relatif lebih pendek, sehingga tidak mengganggu aktivitas responden, kelengkapan serta kesempurnaan jawaban pada kuisoner akan lebih baik, c. Yang tidak kalah pentingnya mengapa interview secara personal lebih baik dibanding dengan yang lain adalah interviewer juga bisa membawa alat peraga pada sesi tanya jawab dimana hal tersebut dapat meningkatkan partisipasi responden dalam sesi tanya jawab tersebut. 3. Selain memiliki berbagai macam keuntungan, survey jenis interview personal juga memiliki beberapa kerugian. Kerugian tersebut antara lain adalah a. Adanya pengaruh yang ditimbulkan oleh interviewer sehingga jawaban yang diberikan oleh responden menjadi kurang independen. b. Selain itu, jati diri responden menjadi tidak rahasia lagi. Padahal tidak menutup kemungkinan pertanyaan-pertanyaan dalam kuisoner dapat menyebabkan rasa malu sehingga responden lebih cenderung untuk menutup diri dan tidak gamblang dalam menjawab pertanyaan dari interviewer. c. Dan kerugian terakhir yang ditimbulkan adalah keluarnya biaya yang relatif lebih tinggi bila dibandingkan dengan jenis survey yang lain. Mengapa biaya menjadi lebih tinggi? Bisa jadi antara responden dan interviewer bertempat tinggal di dua lokasi yang berbeda yang berjarak sangat jauh, yang mengharuskan adanya biasa tambahan untuk perjalanan menuju satu lokasi tertentu yang telah ditetapkan. Selain itu, biaya tinggi dapat timbul dikarenakan panjang serta kompleksitas kuisoner dan juga jumlah responden yang akan mengikuti interview personal tersebut. 4. Cara apa yang digunakan untuk mendapatkan tingkat respon yang tinggi?
Wawancara terstruktur digunakan sebagai teknik pengumpulan data, bila peneliti atau pengumpul data telah mengetahui dengan pasti tentang informasi apa yang akan diperoleh. Oleh karena itu dalam melakukan wawancara, pengumpul data telah menyiapkan instrumen penelitian berupa pertanyaan-pertanyaan tertulis yang alternatif jawabannya pun telah disiapkan. Dengan wawancara terstruktur ini setiap responden diberi pertanyaan yang sama, dan pengumpul data mencatatnya. Dengan wawancara terstruktur ini pula, pengumpulan data dapat menggunakan beberapa pewawancara sebagai pengumpul data. Supaya setiap pewawancara mempunyai ketrampilan yang sama, maka diperlukan training kepada calon pewawancara.
Beberapa hal yang dapat dilakukan agar mendapatkan tingkat respon yang tinggi dari responden.
Pertama, pada bagian awal kuisioner, memunculkan pertanyaan – pertanyaan yang menarik dan mudah dipahami oleh responden tanpa mengubah esensi dari tujuan penelitian itu sendiri dengan harapan bahwa pertanyaan – pertanyaan tersebut dapat menstimulus responden agar lebih kooperatif dalam menjawab kuisioner.
Kedua, apabila telah menjawab pertanyaan – pertanyaan dalam survey, responden dapat diberikan souvenir. Misalkan berupa gantungan kunci, pena atau sejenisnya. Meskipun souvenir tersebut dapat dikatakan bernilai kecil, namun pada kenyataannya dapat menstimulus responden untuk menjawab kuisioner.
Ketiga yang dapat digunakan untuk menaikkan respon dari responden adalah daftar pertanyaan dicetak / di print diatas kertas berwarna sehingga responden tidak merasa jenuh atau bosan dengan formar standar.
Keempat adalah object yang akan dilakukan wawancara harus tepat sasaran dengan cara mencari lokasi atau kegiatan yang terkait dengan hobi memancing seperti kegiatan turnamen memancing atau di club-club memancing yang tersebar di seluruh USA. Tentunya ini lebih tepat sasaran dan hasil yang lebih akurat dari pada door to door interview yang membutuh waktu yang lama dan biaya yang tidak sedikit.

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...LOVES ME Project#3 “I am God’s special child” “I am God’s special child” “I am God’s special child” “I am God’s special child” “I am God’s special child” Jasia D. Dorog III-Humility Royals Verse 1 D I've never seen a diamond in the flesh C G I cut my teeth on wedding rings in the movies D C And I'm not proud of my address - in the torn up town G No postcode envy Chorus D But every song's like: gold teeth, grey goose, trippin' in the bathroom Blood stains, ballgowns, trashin' the hotel room C G We don't care - we're driving Cadillacs in our dreams D But everybody's like Cristal, Mayback, diamonds on your timepiece Jet planes, islands, tigers on a gold leash C G We don't care - we aren't caught up in your love affair D And we'll never be royals - It don't run in our blood C That kind of lux just ain't for us G We crave a different kind of buzz D Let me be your ruler - you can call me Queen Bee C And baby I'll rule, I'll rule, I'll rule, I'll rule G D Let me live that fantasy Verse 2 D My friends and I we've cracked the code C G We count our...

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