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Sandals St.Lucia

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Submitted By CaribbeahGirl
Words 1257
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They say bigger is better - but not in the case of this lovely resort. I was informed that Sandals Halcyon is the smallest of the three Sandals resorts in St. Lucia - but certainly the most charming. I was completely captivated by this resort upon entering. It is best described by Sandals Resort themselves:
“Of all the Sandals beach resorts, it has been said that perhaps Sandals Halcyon Beach best defines the Caribbean—set on a palette of lush gardens bordering the tranquil Caribbean Sea.” Concealed in the unpolished beauty of St. Lucia is Sandals Halcyon Beach - an all-inclusive resort that prides itself with Caribbean architecture complementing its calming beach and lush gardens. With all its charm, Sandals Halcyon Beach renders its guests to familiarize themselves with other parts of St. Lucia with the 'Stay at One, Play at Three' exchange program with neighboring resorts Sandals Grande St. Lucian and Sandals Regency St. Lucia. Couples can relax at Halcyon Beach, as well as enjoy transfers to the other nearby resorts to discover 15 restaurants, 12 pools, 11 whirlpools, and 23 bars during their stay.” [ (Sandals, 2011) ]

What Sets Them Above The Rest? * Sandals Resort offers an innovative concept in their all-inclusive environments, contrived to give vacationers completely worry-free accommodations. This allows guests to relax and more effectively utilize their vacation time. * Prides themselves with introducing the couple’s only concept. * They provide a range of activities for the various types of travelers, whether it be scuba diving for the dive enthusiast or a rigorous hike for the nature lover. * They employ guest coordinators, trained to be experts in human relations, to make guests feel at home, coordinating the guest activities and making sure that everything works the way it should. They practice TQM (Total Quality Management) throughout all levels of staff. * In the couples only market (that they created) they cater to different markets by offering three different levels of suites: the basic all-inclusive suites, the crystal suites that have their own private pool and the millionaire suites that are separate villas with butler service.

All –in-all Sandals Halcyon is an establishment that prides themselves with offering a line of quality and luxury products and services. They train their staff to supersede the guest expectations, and as of recently have revolutionalized the idea of a wedding destinations even partnering with companies like Martha Stewart© to produce a Martha Stewart Wedding concept. So What Is Included? Accommodation
There three types of accommodation available, Luxury Suites which is priced from US$194, Concierge Suites priced from US$255 and Butler Suites priced fromUS$340,( all prices are quoted per couple per night) There are also a total of ten( 10) room categories within each of these types of accommodations, which include “Royal Honeymoon Grand Luxury”, “Romeo and Juliet Walk-Out Butler Room” “Royal Honeymoon Luxury Pool Suite” etc, all equipped with four poster beds, private bath & shower, telephone, a/c, hairdryer, cable TV and refrigerators. The butler suites have butlers who are trained by the Guild of Professional English Butlers, and are dedicated to ensuring that you are pampered, well taken care of and that your vacation is enjoyed.

Luxury Suites

Food & Beverage Sandals offer four gourmet restaurants and seven bars
The Restaurants Include: * The Bayside Restaurant serving alfresco International Cuisine * Mario’s Restaurant serving white-glove Italian Cuisine * The romantic Pier Restaurant serving exquisite Caribbean Cuisine an seafood. * The Beach Bistro casual dining serving anytime snacks
With regards to the bars guests are indulged in the boundless array of drinks, cocktails, and top-shelf liquor which includes two swim-up pool bars that keep couples revitalized while basking beneath the radiant Caribbean sun. Entrance to The Pier Restaurant Buffet at the Beach Bistro

At Sandals one can never be bored, activities include: Water |
Land |
Entertainment | * Canoes/Kayaks * Windsurfing * 2 Pools, 2 Whirlpools * 2 Swim-up Pool Bars * Glass Bottom Boat * Hydrobikes * Water-skiing * Beach Volleyball * Kneeboarding * Sailboats | * Table Tennis * Shuffleboards * Day/Night Tennis * Fitness Center * Squash * 3 Level Amphitheater * Board Games * Beach Volleyball * Billiards * Red Lane® Spa**Spa services are additional | * Night Club * Live Shows * Live Bands * Piano Bar * Karaoke * Talent Night * Formal Night * Lover's Night * Charity Casino Night * Pirates Night * Lover's Night * Fashion Shows |

Having recently visited one of Sandals 17 properties and being thoroughly impressed with the precision and attention to detail that the housekeeping department observed to ensure that rooms were immaculate, I decided to exam their department for this term paper. Mrs. Tobierre, the Rooms Manager, assisted with explaining the housekeeping process and services provided by her department and the first thing she explained was that Sandals housekeeping department is structured differently.

The housekeeping staff ensures that all suites are kept spotless, the fridges and mini-bars are always fully stocked, pool furniture is clean, that there are clean linens on your bed and you are always fully stocked with towels. The housemen ensure that linen is transferred from rooms to laundry and ensure the general cleanliness of the areas around the resort that the guests come into contact with e.g. the lobby.

Front Office Connection
Mrs. Tobierre explained that housekeeping and front office has one of the strongest interdepartmental ties in the resort, they are also closely linked to the maintenance department which aids with room repairs, e.g. leaky a/c units or broken in room safes.
A normal working day relationship between the housekeeping department and front office include: * At start of the day, front office informs housekeeping of guests’ check-ins and check-outs for the day as well as any guest request. (The linen room controller will assign the room attendant to clean the room usually assigning one attendant per room, 15 rooms per attendant) * After cleaning rooms are inspected by the supervisor, once the room is satisfactory, they call the linen room controller who is informed that the room is ready.

* The controller then informs the Rooms Manager of the rooms status, who may decide to give the room its final inspection. * Once the rooms are cleaned to her satisfaction, she can then calls front office and inform them of the room status.
Of course no work environment would be complete without its jargon; the following is a list of terms used to describe the room statuses:

Term |
Meaning | Vacant and InspectedVacant and DirtyOccupied & DirtyOccupied & InspectedVacant pickupOut of order | Ready for useGuest has checked out but room not yet cleanedGuest room has been cleaned and inspectedGuest room has been cleaned and inspectedRoom cleaned and inspected, in need of maintenance Room not in use due to a major problem |

.

Challenges I stayed at the resort for almost the entire day observing the day to day runnnings of the housekeeping department, and I found that they moved with such fluency and professionalism, everything is always checked at double checked and the guest needs are always put above anything else. I found that there were no visible challenges. However the resort has hired an independent company to wash linens, this I believe may prove to be costly in the long run. Recommendations My only recommendation is that for such a large hotel like Sandals, they should invest in their own laundry services this will enable them to save money in the long run.

Works Cited
AvoyaTravel. (n.d.). America's Vacation Center. Retrieved from http://www.avoyatravel.com/Resorts/Sandals/Sandals-Halcyon-Beach.html
Sandals. (2011). Sandals Halcyon Resort. Retrieved from http://www.sandals.com/main/halcyon/ha-home.cfm

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