Within an organization there are policies implemented in order for processes to be delegated correctly and effectively, a huge process is one’s communication system. There is one particular communication system used within healthcare facilities, this is known as SBAR. What is SBAR and how it’s played out is crucial in transferring patient information as well as any pertinent information. We are going to break down the complex parts of this communication system and analyze how each part is used within the HealthCare system and why it’s so crucial. There will also be an example to visually see how SBAR is designed. For starters let’s define exactly what SBAR is.
The SBAR technique offers hospitals and care facilities a solution to bridge the gap in communication, including hand-offs, patient transfers, critical conversations and telephone calls. It creates a shared expectation between the sender and receiver of the information being shared. SBAR promotes quality and patient safety, primarily because it helps individuals communicate with each other with a shared set of expectations. Staff and physicians use SBAR to share patient information in a clear, complete, concise and structured format; improving communication efficiency and accuracy. So let’s start with how SBAR works within the Healthcare system and why exactly communication is done this particular way, before break I down.
SBAR increases overall operational excellence, creates an environment in which a team can work together more effectively and, most important, improves the safety of the patients they serve. One of the ways SBAR does this is by creating a shared mental model that ensures members are on the same page. SBAR also requires you to speak frankly and openly with others, regardless of their position in the organization. First, you quickly organize the briefing information in your mind or on paper using the four elements (Situation, Background, Assessment and Recommendation) in sequence. Only the most relevant data is included, and everything irrelevant or of secondary importance is excluded. Second, present your briefing. Since team members can immediately recognize and understand the familiar, predictable SBAR format, you help them more efficiently and effectively address a situation or solve a problem. Third, they may confirm, clarify or enhance what you’ve said, then work with you to take the required action.
Lets start with the S (situation).