...evaluation (assess advantages and disadvantages for proposed goals and plans), 4) goal and plan selection(managers select appropriate goals and plans for support to the organization), 5) implementation (managers and employees must understand plans to fully support and achieve certain goals), and finally 6) monitor and control (ensures plans are implemented properly). In the following I will analysis the organization of Wal-Mart. Wal-mart Stores, Inc. is one of the biggest chains of corporations when it comes down to department discount stores. Wal-mart is considered one of the leading public corporation according to the 2008 Fortune Global 500 (Fortune Global 500, 2007). Wal-mart was founded in 1962, and incorporated in October 31, 1969, by Sam Walton. Wal-mart is known for having stores nationwide as well as international one but with a different name. The steps of planning this organizations success have been followed though and thought-out very well so that the organization can have it’s success, not only for the companies own good but for the ones that brought it together. The Wal-mart companies were in corporate October 31, 1969. Thus during the 1970, they began opening their head-quarters office and their opening supply center in Bentonville, Arkansas. At that moment they had about 38 stores that were up and running operating with about 1,500 employees and their sales were up to 44...
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...INTRODUCTION Nordstrom is a company with 234 US stores located in 31 states. They first started in 1901 with a company philosophy that has been unchanged in over 100 years: "to offer the customer the best possible service, selection, quality and value." Nordstrom made Fortune magazine's "top 100 best companies to work for", is company 254 out of Fortune 500's annual list, and has over 52,000 employees with a 6% job growth (cnn.com, nordstrom.com). Nordstrom's sales associates operate under commission based earnings that differ from department to department within a single store. For example: handbags sales associates will make 6.75% commission but shoe sales associates will make 9%. The employees are encouraged to maintain and establish long term relationships with customers, complete a week long training to be a sales associate before engaging in any sales (more training in upper management positions), and to problem solve as though you are the owner of this company with the goal of having the customer leave satisfied and return in the near future. This organization is a clear mix of farmer and hunters working efficiently to achieve success. ANALYSIS Management: Authors of The Nordstrom Way, Robert Spector and Patrick D. McCarthy state that managers within Nordstrom follow these principles allowing them to be virtually unmatched in customer service: "1. Provide Your Customer With Choices 2. Create An Inviting Place for Your Customers 3. Hire Nice, Motivated People ...
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...prices, large selection, and the largest based retail for employment. In addition, Wal-Mart is ranked Fortune 500’s top two, bringing in revenues of $446,950.0 million and profit of $15,699.0 million and continues to grow (CNN, 2012). Wal-Mart’s mission “help people save money so they can live better” and vision “Always low prices, always!” tells customers that they will always keep lower prices, maintaining loyalty to continue to be competitive in the market (Wal-Mart 2012). To continue their efforts in maintaining the lower prices, the company must accomplish two goals; customer satisfaction and keeping lower prices. To accomplish these goals, a detailed evaluation needs to be performed to identify the most useful tools to measure the company’s performance. Planning and measuring the performance of the company will guarantee that Wal-Mart will continue to be the largest, most profitable, and successful retail store in the industry. To evaluate the company’s goals, managers will need to have a control process. This entails “the process of monitoring, comparing, and correcting performances” (Robinson & Coulter, 2012, p. 4). According to Robbins and Coulter (2012), there are four control processes that managers may use to measure performance; personal observation, statistical, oral, and written reports. Wal-Mart managers would benefit performing personal observations and statistical reports. Using the personal observation report process will provide managers in their departments...
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...board in 2000, Circuit City was a fortune 500 company with more than 600 stores and 60,000 employees. Circuit City was a shining example of exceptional management practices in a 2001 best- selling book “Good to Great.” However, cracks were beginning to show in the company’s foundation. Circuit City’s rise and fall revealed leadership lessons and emphasizes the critical strategic role that training and development play in a company’s continued success. For its first 50 years, Circuit City (originally called Wards TV) was a pioneer in the rapidly changing consumer electronics industry. The following are what made the company great. Things that made the company great THE FIRST BIG BOX SUPERSTORE In 1975, Alan Wurtzel transformed the retail landscape in America by creating the first big-box superstore with a focus on Savings, Selection, Service, and Satisfaction. His “4 S’s” were captured in policies and processes that were easily understood by the customer and easily executed by his employees. Circuit City offered a low price guarantee, a 30 day satisfaction guarantee, and huge selection of products which it delivered, installed, and repaired as necessary. A complaint was considered “an opportunity to make a friend.” Recognizing that customers could help identify ways to improve its business, Circuit City created a survey department that called thousands of customers each year to learn about their shopping experience. THE BEST TRAINED SALES...
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...About CISCO * Established in 1984 * Primary product was Router * In 1997 entered into elite club of fortune 500 * Among top 5 companies in return on investment and in return on assets * Exceptional growth in 1998 as companies’ market capitalization passed $100 billion mark (15 times 1997 sales) * Financial year divided into four quarters starting from 1st August IT Department at CISCO * Pete Solvik joined as CIO in January 1993 * Running a Unix based software package to support core operating and transactional process of the company * Package was majorly supporting three functional areas * Financials * Manufacturing * Order Entry * Biggest customer of the software vendor WHY ERP * Company was able to sustain an annual growth rate of 80% and legacy system was not able to handle such load * Frequent system outages * Due to inability of system to perform a workaround caused corruption of database which resulted in SHUT DOWN OF COMPANY for two days This was the defining moment for the company as after this top management decided to implement ERP. About a month after the shutdown they created a team to do an investigation to replace the application. IMPLEMENTATION OF ERP – APPROACH 1) Selection of an ERP Product Major decision which they took and reason behind that: a) Whom to give responsibility from company i. It was critically important project ii. Requires heavy involvement from...
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...Corinna Anton 11726 San Vicente Boulevard • Los Angeles, CA 90049 • 310-555-1234 E-mail: coran@one.com Objective To contribute strong leadership and interpersonal skills, as well as highly applicable experience,to your firm in a marketing-management capacity Professional Profile Goal-driven professional with 10 years of significant, progressive marketing experience and expertise that is highly applicable to marketing-management, including ability to deliver superior, personalized client service, cultivate strong business relationships, make real-time decisions, and resolve issues in a way that propels innovation and growth. Excellent team player who listens, thrives on collaborating with diversely talented team members, and integrates their divergent thoughts, opinions, and perspectives into meaningful action. Highly effective verbal and written communicator who is fluent in both English and Spanish. Energetic, competitive achiever who can inspire and motivate team members, successfully manage multiple priorities, and perform under pressure in a fast-paced, rapidly changing environment. Visionary and global thinker who is degreed in management and adept at training, developing, counseling, and coaching team members and clients. Computer-proficient performer with expertise in MS Windows 95, 98, NT, 2000 Pro, XP, MS Office 97, 2000, XP (Word, Excel, PowerPoint, Access, Outlook), MS Internet Explorer, Adobe Acrobat, and Quicken. Highlights of Professional Experience...
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... Subjects: NO SUBJECTS(KEYWORDS) Length: 29p List Price: $6.95 BH087 Title: The 3R Framework: Improving eStrategy Across Reach, Richness, and Range Author(s): Wells, John D.; Gobeli, David H. Publication Date: 03/15/2003 Product Type: Business Horizons Article Publisher: Business Horizons/Indiana University Abstract: Identifying effective strategies for designing and implementing e-business initiatives has been a persistent challenge for both practitioners and academicians. A conceptual framework is needed for leveraging digital attributes based on three dimensions: reach, richness, and range. By defining and combining these three dimensions to create such an integrated e-business strategic framework, this article provides managers with a way to assess their current strategy, as well as a prescriptive direction for strengthening it. Subjects: Corporate strategy; Electronic commerce; Technology Length: 10p NEW SMR241 Title: The 7 Deadly Sins of Performance Measurement and How to Avoid Them Author(s): Hammer, Michael; Haney, Carole J.; Wester, Anders; Ciccone, Rick; Gaffney, Paul Publication Date: 04/01/2007 Product Type: SMR Article Abstract: In recent years, companies have developed much more sophisticated strategic measurement systems, based on such tools as the balanced scorecard,...
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...Vice President - Sales Regional Sales Director Director of Sales & Marketing Client Services Director CORE COMPETENCIES: Management/Strategy: • Training/Development • Staffing/Hiring • Marketing roll-out plans including print & online media • Financial-Forecasting, Tracking, Analysis Customer Service: • Consultative Sales • Negotiation • Service • Dispute Resolution • Hosting/Events Leadership: • Guide and Evaluate • Mentorship • Public Speaking • Persuade/Influence • Go-to-Guy • Goal Setting • Coaching Sales: • Training • Value Selling • Needs Analysis • Presentation • Consultative Sales Process Technical: • Web Site Sales Expert • SEM Sales Expert • Social Media Skilled • Online Directories Sales Expert • Macintosh PCSkilled • MS Suite Skilled • Sales Presentations Expert PERSONAL ATTRIBUTES: • Revenue-focused • Results-driven • Presentation skilled • Loves to Win & Celebrate Success • Quick Study with High Expectations of Self • Professional with the Ability to Inspire POSITIONING STATEMENT: Savvy, results oriented professional with proven success leading highperformance sales teams that deliver multi-million revenues. Background includes new and traditional media, new product launches, technical and traditional sales training. Critical thinker who can apply extensive knowledge to profitable partnerships. Expertly leads sales, marketing and operations teams. PROFESSIONAL OBJECTIVE: Leading sales teams at a national...
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...headquarters in Fort Lauderdale, Florida. The current CEO is Mike Jackson, former CEO of Mercedes Benz of North America. The company owns and operates 215 dealerships across the USA, and has approximately 20,000 employees. It sells 32 different manufacturer brands nationwide and outsells every other automotive retailer in the U.S. it was ranked 197 in 2011 Fortune 500. Having so many stores in operation the structure of management has a strong foundation consisting of customer service, sales, internet, finance, insurance, vehicle service, and parts sales. Customer tracking of purchases, customer retention, vehicle inventories, vehicle purchasing, Marketing and sales trends in so many markets have followed a strong growth trend during tough economic times due to a foundationally strong company. Not having strong management, inventories, employees and sales goals in place have been the cause for like auto retailers to close their doors. All departments have to be linked together to stay competitive in any type of retail market. The customer service does not end with the sale of the vehicle it continues through the length of ownership for the customer, having the vehicle serviced or may be the customer is involved in an accident but would still like to have their car back to normal condition from the date of purchase. This is all available through the dealership creating comfort, reliability, while developing...
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...Advantages of E-Commerce Paper The gold rush of the e-commerce age is definitely bustling. The internet has provided a great source for companies to use state of the art technology efforts to gain large amounts of revenue while cutting overhead cost tremendously. Advantage in Marketing E-Commerce E-commerce is getting larger every day. It allows people to carryout business without barriers of time or distance. The next advantage is the direct cost of sale option. With this option it allows little to no human interaction which cuts down on errors and increases productivity. Also, by selling on-line it virtually eliminates processing errors as well as being more convenient for the visitor. These advantages are just the tip of the iceberg. Web Development • Placement- with web design you cannot just place a product anywhere and wait for a response. It is pertinent that the development team discusses the outlook, where they would get the greatest response, and who needs to see it, and can that placement get the company the most profitability. When placing a product many questions can come into play. The only mainstay is with this placement are we achieving our highest profitability option with this placement. It is up to the team to establish a core platform where the consumer can feel comfortable shopping. Entering the product into the correct market is also a placement issue. Trying to survey the market nationally or internationally can be a daunting task. As a team you will...
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...those who possess a high IQ rating. Wider areas of intelligence enable or dictate how successful we are. Toughness, determination, and vision help. But emotional intelligence, often measured as an emotional intelligence quotient, or EQ, is more and more relevant to important work-related outcomes such as individual performance, organizational productivity, and developing people because its principles provide a new way to understand and assess the behaviours, management styles, attitudes, interpersonal skills, and potential of people. It is an increasingly important consideration in human resource planning, job profiling, recruitment interviewing and selection, learning and development, and client relations and customer service, among others. 2. Concept of emotional intelligence Emotional intelligence describes the ability, capacity, skill, or self-perceived ability to identify, assess, and manage the emotions of one’s self, of others, and of groups. People who possess a high degree of emotional intelligence know themselves very well and are also able to sense the emotions of others. They are affable, resilient, and optimistic. Surprisingly, emotional intelligence is a relatively recent behavioural model: it was not until the publication of Emotional Intelligence: Why It Can Matter More Than IQ by Daniel Goleman that the term became...
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...dominating presence in the market is due to the company’s primary product, the “router”. This is a combination of hardware and software that acts as a traffic cop on the complex Transmission Control Protocol and Internet Protocol (TCP/IP) networks that make up the internet as well as corporate intranets. TCP and IP networks provided a robust standard for routing messages between LANs and created the potential to connect all computers on an ever-larger Wide Area Network (WAN). Financially, the company experienced consistent growth from July 30, 1995 up until July 25 1998. Using figures provided in Exhibit 1 of the case study, it can be calculated that Net Sales increased a whopping 279% from 1995-1998. The year 1997 proved to be a milestone for the company. It was the first year for the company to feature on the Fortune 500 list. Cisco was ranked among the top five companies in return on revenues and return on assets. Some industry pundits predicted Cisco would be third dominating company alongside Microsoft and Intel, to shape the digital revolution. The reasoning behind such a bold prediction is because just 14 years after being founded in 1998, Cisco’s market capitalization passed the $100 billion mark. Such potential did not go unnoticed. Don Valentine, partner of Sequoia Capital and vice chairman of the board of Cisco, was the first to recognize the success and potential of Cisco. He decided to take a chance on the young company, by initially...
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...vision of a local supermarket. Kudler Fine Foods faces an immense issue in the area of expansion. If Kathy is going to expand to anymore locations whether it is locally or globally she will need to change her present management technique. With the planned expansions into Carlsbad and then San Francisco, she cannot continue to run all the stores throughout California on her own. Kathy will need to consider hiring individual management teams for each location that can perform her daily tasks. She will need rectify her decision to not let each individual store place their own orders for inventory, or perhaps let the stores group orders together based on locality to each other. Another alternative Kathy can consider is hiring regional managers. Each manager would be responsible for the business conducted in a region of California with how ever many stores may populate...
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...com/BUS-305-Final-Exam-Latest-2014-111114.htm?categoryId=-1 If You Face Any Problem E- Mail Us At JohnMate1122@gmail.com BUS305 Final Exam Question1 Marks: 1 Which of the following is NOT a characteristic of a small business? Choose one answer. a. Provides goods and/or services to customers b. Provides society with social or educational services without concern for making a profit c. Establishes goals and meets them in an efficient manner d. Helps the economy by employing people e. Has 500 or fewer employees Question2 Marks: 1 What are individuals who take responsibility for the development of innovations of any kind within larger organizations called? Choose one answer. a. Crazy b. Entrepreneurs c. Inventors d. Intrapreneurs e. Engineers Question3 Marks: 1 Which of the following is one of the major reasons why people want to own and operate their own business? Choose one answer. a. To be their own boss b. To make a fortune c. To have complete freedom d. To have an easy life e. To eliminate all pressure Question4 Marks: 1 Choose the best answer to fill in the blank. The majority of Americans entered the business world by working for _______________, which are constantly creating jobs and providing opportunities for a vast number of workers. Choose one answer. a. Franchises b. Small businesses c. Entrepreneurs d. Sole proprietorships e. Not-for-profit organizations Question5 Marks: 1 ...
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...com/BUS-305-Final-Exam-Latest-2014-111114.htm?categoryId=-1 If You Face Any Problem E- Mail Us At JohnMate1122@gmail.com BUS305 Final Exam Question1 Marks: 1 Which of the following is NOT a characteristic of a small business? Choose one answer. a. Provides goods and/or services to customers b. Provides society with social or educational services without concern for making a profit c. Establishes goals and meets them in an efficient manner d. Helps the economy by employing people e. Has 500 or fewer employees Question2 Marks: 1 What are individuals who take responsibility for the development of innovations of any kind within larger organizations called? Choose one answer. a. Crazy b. Entrepreneurs c. Inventors d. Intrapreneurs e. Engineers Question3 Marks: 1 Which of the following is one of the major reasons why people want to own and operate their own business? Choose one answer. a. To be their own boss b. To make a fortune c. To have complete freedom d. To have an easy life e. To eliminate all pressure Question4 Marks: 1 Choose the best answer to fill in the blank. The majority of Americans entered the business world by working for _______________, which are constantly creating jobs and providing opportunities for a vast number of workers. Choose one answer. a. Franchises b. Small businesses c. Entrepreneurs d. Sole proprietorships e. Not-for-profit organizations Question5 Marks: 1 ...
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