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Self Employed

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Wayne Kirkpatrick Topic 4 Case Projects

Case Project 11-1: Obtaining Baselines
The Alterrain IT Department does little server monitoring because most if its resources have beenspent upgrading servers and network equipment as well responding to user needs. You recommendstarting the Computer Reliability initiative by developing a plan for gathering baseline performancedata on each server. Prepare a report or slide presentation for the IT director that describes the baselinedata you would gather. Answer:
Obtaining baseline data is a good starting point for achieving reliability goals. This can be a valuable source of information so that the company has a better way to track growth, prevent problems before they occur, and address problems after they occur. The types of baselines that Alterrain should look at developing include:
Overall data about the following server elements:
CPU performance

Disk performance

Memory performance

Hardware peripheral performance

I/O performance

System file caching

Number of users

Proportion of users that use specific resources
Software application performance

Network performance at the servers

Performance information about slow, average, and peak usage periods

Performance information about new software after it is installed

Statistics regarding growth in use of the server in terms of increases in users, increases insoftware use and duration of the use, increases in the amount of time users are on the systems The company should consider keeping the baseline information in a spreadsheet, database, or another form that enables them to easily refer to it, track growth, and quickly identify problems – including problems that are repeated. case Project 11-2: Using Monitoring Tools
Alterrain is hiring a new computer administrator who will have computer reliability as one of her jobduties. In preparation for her arrival, the IT director asks you to prepare an overview for her of Windows Server 2008 monitoring tools, which includes:
Task Manager
Performance Monitor
Reliability Monitor
Data Collector Sets Answer:
The monitoring tools that can be of help to the firm are:

Task Manager —This tool is opened by pressing Ctrl+Alt+Del and clicking Start Task Manager or by right-clicking the taskbar and clicking Task Manager. Task Manager enablesyou to monitor:

Applications that are started, such as by ending an application or starting a newone or finding the process associated with it

Started processes in terms of a wide range of information such as CPU use, timeon the CPU, memory use, priority, and others – plus you can stop a process, a processtree, or reset a process's priority

Services running on the computer, with the ability to start or stop a service or open a window for more comprehensive service management

Server performance information related to memory and CPU usage

Networking information

Users logged on


Performance Monitor —The main place from which to start Performance Monitor is by opening the Administrative Tools menu and clicking Reliability and Performance Monitor. This brings up a window from which to open Performance Monitor and to set up performance objects, counters, and instances. Performance Monitor is a monitoring tool that offers a wealth of objects to monitor. Objects are monitored through counters that measure specific things ,such as bytes per second or percentage of use. Often monitoring can be set for a specific process or program or portion of the object being monitored. Further, monitoring can be donein one of three main formats: line graph, histogram, and report. Some of the objects that can be monitored include Answer:
The monitoring tools that can be of help to the firm are:

Task Manager —This tool is opened by pressing Ctrl+Alt+Del and clicking Start Task Manager or by right-clicking the taskbar and clicking Task Manager. Task Manager enablesyou to monitor:

Applications that are started, such as by ending an application or starting a newone or finding the process associated with it

Started processes in terms of a wide range of information such as CPU use, timeon the CPU, memory use, priority, and others – plus you can stop a process, a processtree, or reset a process's priority

Services running on the computer, with the ability to start or stop a service or open a window for more comprehensive service management

Server performance information related to memory and CPU usage

Networking information

Users logged on


Browser

Cache

Database

Distributed Transaction Coordinator

IPv4

IPv6

Job Object

LogicalDisk

Memory

Objects

Paging File

PhysicalDisk

Print Queue

Process

Processor

Server

Server Work Queues

System

Thread
Reliability Monitor —This is also opened by first opening the Reliability and PerformanceMonitor from the Administrative Tools menu and then opening Reliability Monitor. Using theReliability Monitor gives you the ability to judge the overall system reliability while takinginto account multiple factors. It presents a running System Stability Chart that enables you to view the overall reliability over last month at a glance. The System Stability Chart is created from tallying problems or changes as recorded in the following System Stability reports:

Software (Un) Installs

Application Failures


Hardware Failures

Windows Failures

Miscellaneous Failures Data Collector Sets —
This is another tool that is accessed by first opening the Reliability and Performance Monitor. A data collector set is a collection of diagnostic and performance information in the form of a report. There are three basic types of collection vehicles: performance counters, traces, and system configuration data. You can use a pre-defined data collector set or template to get started. Data collector sets can produce a report of performance results and provide diagnostic information as well as configuration information. Students might also mention some pre-defined data collector sets of particular value, such as the System Performance data collector set.
Case Project 11-3: Monitoring Database Reliability
A group of users in the Inventory Department has expressed a concern that the server with the in ventory database recently has been down too often. Most of the downtime has seemed to be related to database upgrades and patches. No one has kept a log of the downtime, but the Alterrainmanagement group is interested in obtaining further information so they can make a decision about keeping the present database software or changing to a different vendor. What can you do to provide the information requested by management? Answer:

Case Project 11-4: Creating a Performance Monitor Strategy
The IT director asks you to prepare a document to help the company standardize Performance Monitor data gathered from each server. Create a recommendation for consistent use of five or six Performance Monitor objects that can be used to help establish baseline data and enable fast troubleshooting of problems that may develop in the future. For each object you propose using, also discuss two or threecounters to use with those objects. Answer:
Students can respond in different ways to this project response, however they should focus on object sand counters that will provide a good overall picture of server performance. One approach is to use some of the objects and counters from Table 11-5 in the text as a starting point:ObjectCountersProcessor% Processor Time — Percentage of time for threads to process% Privileged Time — Time spent by the CPU for system activities in privileged mode% User Time — Percentage of time spent processing user threads Memory Available Bytes — Physical memory currently available for use Committed Bytes — Amount of virtual memory currently being used Pages/sec — Number of hard page faults per second Physical Disk% Disk Time — Amount of time the disk spends working8

The information sought by management can be obtained from the Reliability Monitor. You can use this to first obtain the System Stability Index, which will show a value between 0 and 10, with 10representing the most stability. You can also reproduce the System Stability Chart to show specific points in time where stability has been a problem. Another good source of information is to use the Software (Un)Installs and Application Failures reports.

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