...Staff Motivation at Sharp HealthCare Mahzad Farahani California State University of East Bay Professor Jay Umeh 10/22/2014 Abstract The main goal of Sharp Healthcare is to increase employees, physicians, and patient satisfaction as well as providing quality care. They believe that in order for the facility to be successful, it has to have motivated staff who provide quality care. At Sharp Health Care, they believe in open communication among the staff, which can be argued to be a weak approach. It can also be argued that Sharp Healthcare can be rewarding their staff so that they can improve their performance further. Overall, Sharp approach to motivate its staff is a great innovation and it will be great if it is replicated in other health care organizations as well. KEY FACTORS IN SHARP’S SUCCESSFUL APPROACH TO MOTIVATION The key factors in Sharp’s successful approach to motivation involve the focus on purpose, worthwhile work, and making a difference; quality, service and people as some of its pillars of excellence; model behaviors and scripts; re-recruitment policy. We will discuss each factor and analyze their role in the overall approach to motivation. FOCUS ON PURPOSE, WORTHWHILE WORK AND MAKING A DIFFERENCE The focus on purpose, worthwhile work, and making a difference has led to increased employee, physician, and patient satisfaction, enhanced loyalty, and improved outcomes. This is evidenced by the fact that in 2007 Sharp HealthCare won the prestigious...
Words: 1779 - Pages: 8
...STAFF MOTIVATION AT SHARP HEALTHCARE Sharp Healthcare is an integrated regional Healthcare delivery system located in San Diego, California accounts to serve approximately population of three billion. It comprises of four acute care hospital, three specialty hospital and three medical group plus a full spectrum of other facilities and services. The first Sharp hospital opened in 1955 as Donald N. Sharp Memorial Community Hospital, a nonprofit facility in San Diego. It operate 1,878 beds, has approximately 2600 physician on medical staff , more than thousand physician in two affiliated medical group, and has more than 14,000 employees with $ 5.852 in assets and $ 1.9 billion in annual income. It is San Diego’s largest private employer. Sharp HealthCare is recognized for its commitment to clinical excellence and high-quality patient care by local and national organizations. In 2008, Sharp Healthcare ranked fifth in the California “ best places to work program” in the large employer category and was rated 47th out of top 100 places to work in united states by modern healthcare. Roughly 10 years ago, Sharp HealthCare began a process of self-examination to explore how it could best deliver top-quality health care in the new millennium. After conducting more than 100 focus groups with employees, physicians, and patients, the group reconceived its mission to become an ideal healthcare delivery system and a...
Words: 1917 - Pages: 8
...Sharp HealthCare National Institute of Standards and Technology • U.S. Department of Commerce Baldrige National Quality Program Sharp HealthCare is San Diego County’s largest integrated health care delivery system, serving greater than 27 percent of the county’s 3 million plus residents—some 785,000 people—each year. A not-for-profit organization, Sharp has an annual net revenue of greater than $1.9 billion; employs a workforce of greater than 14,000 staff members and 2,600 affiliated physicians; operates four acute care hospitals, three specialty hospitals, three affiliated medical groups, and 19 outpatient medical clinics; and manages its own health insurance plan. This vertical integration enables Sharp to offer a full spectrum of health care services, from emergency, hospice, and mental health services to multiorgan transplants and hyperbaric treatment. Continuous Improvement Yields Quality Care, Financial Health In September 2001, the organization launched The Sharp Experience, a performance improvement initiative aimed at transforming the health care experience for caregivers, patients, and their families by reconnecting to purpose, worthwhile work, and making a difference. Today, all operations and activities are aligned under Sharp’s Six Pillars of Excellence—Quality, Service, People, Finance, Growth, and Community. Simply put, The Sharp Experience is the organization’s core competency and means for Sharp to achieve its vision to become “the...
Words: 1402 - Pages: 6
...Staff Motivation at Sharp Healthcare The purpose of this research paper is to discuss the key factors responsible for the success of the Sharp healthcare system’s approach to staff motivation, Identify any weaknesses in the approach and also explain if the approach to staff motivation can be replicated by other healthcare organizations while stating some barriers and facilitators of the approach. The healthcare industry is characterized by constant changes and dynamism with the aim of providing quality care that is affordable. “Motivation is a state of feeling or thinking in which one is energized or aroused to perform a task or engage in a particular behavior”(Steers and Porter,1987 as cited by Burns et al 2011). Sharp healthcare’s major objective is to increase the satisfaction of its employees, physicians and patients. To achieve this, the organization adopts techniques such as open communication among workers, re-recruitment of current employees and the development of the workforce. Although these techniques may successfully motivate some workers it may not be as successful in motivating other workers because they are intrinsic factors which do not necessarily motivate everyone. In November 2007, Sharp HealthCare received the Malcolm Baldrige National Quality Award, the nation's highest presidential honor for quality and organizational performance excellence. (Sharp Healthcare, 2015) Due to its success a number of organizations have adopted the sharp’s approach to staff motivation...
Words: 1338 - Pages: 6
...Staff Motivation at Sharp Healthcare Abstract Healthcare organizations can reap tremendous benefits from a motivated staff. The dynamic nature of the industry and the constant changes that governs the field requires organization to undergo changes on a consistent basis to maintain a competitive advantage. Sharp embarked on the transformation of the healthcare experience centered this vision on successfully motivating their staff. Activities such as open communication, re-recruitment, and workplace development are apart of their People Pillar of Excellence and were utilized in their motivation approach. These are intrinsic motivators, however, and may not be applicable to all employees. Similarly, their successful motivation approach may prove difficult to transplant in all healthcare organizations. Staff Motivation at Sharp Healthcare Sharp Healthcare is the largest private employer in San Diego and they have a vision to transform the healthcare experience of employees, physicians, and customers (Burns, Bradley, & Weiner, 2012, p. 114). Implementing this transformation and reaping the performance benefits requires buy-in and commitment from employees, best garnered through a motivated staff. This case study presents the motivation approaches undertaken by Sharp and seeks to identify the key to their success, any weaknesses in their approach, and the applicability to other organizations. Sharp’s Successful...
Words: 1060 - Pages: 5
...java class loaders http://onjava.com/pub/a/onjava/2005/01/26/classloading.html 1. Bootstrap classes: the runtime classes in rt.jar, internationalization classes in i18n.jar, and others. Whenever a new JVM is started by typing java MyMainClass, the "bootstrap class loader" is responsible for loading key Java classes like java.lang.Object and other runtime code into memory first. The runtime classes are packaged inside of theJRE\lib\rt.jar file. 1. Installed extensions: classes in JAR files in the lib/ext directory of the JRE, and in the system-wide, platform-specific extension directory (such as /usr/jdk/packages/lib/ext on the Solaris™ Operating System, but note that use of this directory applies only to Java™ 6 and later). We can store extension libraries, those that provide features that go beyond the core Java runtime code, in the path given by the java.ext.dirs property. The ExtClassLoader is responsible for loading all .jar files kept in the java.ext.dirs path 1. The class path: classes, including classes in JAR files, on paths specified by the system property java.class.path. If a JAR file on the class path has a manifest with the Class-Path attribute, JAR files specified by the Class-Path attribute will be searched also. By default, the java.class.path property's value is ., the current directory. You can change the value by using the -classpath or -cpcommand-line options, or setting the CLASSPATH environment variable. The command-line options override...
Words: 295 - Pages: 2
...Java Class MIS 304 is not a class for everyone. Not just any student should take the class. This class is structured to assist students in learning how to program using the Java language. This class does not make a student an expert in the language of Java, but instead gives the student the basic fundamentals needed to have practical use of the language and gives them a solid foundation upon which they can build if they choose to do so. The material covered in the class is adequate. Java can be a complex language to learn, but in MIS 304 one is taught the basics and nothing too detailed or complicated. The resources that are given to the students are very good. I know that the Java book used for the class is one of the best reference materials on Java that is on the market today. The lab facilities and proctors are also great resources. The only problem I feel that exists is that students don’t take advantage of the resources they have available. Students hardly look through their book for answering questions they might have. Also students hardly even bring their books to the lab when doing programs. They sometimes look for proctors to fix their problems instead of fixing it themselves. I think it should be emphasized to students that the proctors are not their to do the programs for them, but to rather help them figure out what is going wrong in their programs. Also it should be emphasized that the book should be with them when working on programs so that if questions or...
Words: 2075 - Pages: 9
...SD2720 Module 1 Java Basics Refresher Click Link Below To Buy: http://hwcampus.com/shop/sd2720-module-1-java-basics-refresher/ Lab 1.1 Creating Java Application In this lab, you will complete three tasks related to Java classes, their attributes, and error handling in a Java program. The task performed in this lab will help you understand how to break a complex software program into various classes by using object-orientated programming. Task 1 Scenario: Universal Bank offers various services to its customers. The bank has various branches all over the country and therefore, each branch has a unique code. The bank stores the details of its customers such as customer ID, customer name, account number, address, phone number, and email address. In addition, the bank offers its customers a choice of accounts, such as savings account, current account, and loan account. In addition, the bank stores its employee details, such as employee code, employee name, employee address, phone number, and email address. For the given scenario, complete the following: • Identify the various classes and their attributes used in this scenario. • Create a UML class diagram depicting the relationship among classes for the customer and employee information system of Universal Bank. • Create the Java code to implement the identified classes. • Assign values to the identified attributes. • Display the attribute values. Task 2 Scenario: Royal College offers different...
Words: 528 - Pages: 3
...Refrigerators, Plasma cluster Air Purifiers and ion generators, Air-conditioners, Vacuum Cleaners, Small home appliances … Division: Solar Photovoltaic, Mono crystalline, poly crystalline, thin Vision and Mission: “Make products that others want to imitate” Ever since the establishment in 1912, innovation has been an integral part of our corporate philosophy. Correspondingly, the company's name Sharp is derived from our first major invention made in the year 1915, the “Ever Sharp Pencil”, the first mechanical retractable pencil in the world. Our goal has been and will be to win our customers' and partners' confidence through honesty and creativity. We are open to new things and oriented towards our customers' and users' wishes. External Factors: Main factors that will affect the growth of organization: Political Sharp sales subsidiary connects with 80+ countries; political factors vary from country to country. In addition, these factors can change dramatically at any time as governments have the power to introduce any new regulations, impose tariffs or taxes. Sharp as a company is also affected for not manufacturing or selling its products in countries where sanctions are imposed. Economical Other critical and important factor is the economical down turn. EU crisis, the ongoing GCC market concern evolving the Arab spring are the factors affecting. Moreover, considering the nature of products, the economic indicators i.e. GDP growth rates, the level of disposable...
Words: 1552 - Pages: 7
...Club IT, Part One Mike Wilkinson BIS/219 August 16, 2010 Jeffery Comrie . Club IT is the new hot spot that recently opened in San Francisco, Ca. The purpose of this paper is to explain Club Its mission statement, primary cliental, the systems management, the function of IT, and their competitive strategy to help advance in business. Club Its mission statement, “We, Ruben and Lisa, offer you live music, DJ's, dance space and refreshments that suit your lifestyle. You are our friends, and we seek to build a community that meets regularly at Club IT” (Rainer, 2000-2007). Club IT is a dance club for young and middle aged adults. Club It offers an atmosphere filled with fun and energy. Live bands play on Friday and Saturday nights for people to enjoy. Monday through Thursday there is a Dj that plays hip-hop, techno, electronic and top 40’s until closing time. The bar has a variety of drinks to select from, along with finger foods and short order. Club Its purpose is to create a place within the community for people to enjoy. Ruben and Lisa both have degrees in business administration and handle all financial obligations. Although business is booming, Ruben and Lisa realize that their information management is lagging. Ruben and Lisa decide to hire someone to have new hardware and software upgrades installed. This will help Ruben, Lisa, and other employees to provide customers with a better service Installing new modern telecommunication will provide wide range...
Words: 648 - Pages: 3
...CSC 275 Lab 7 Instructor: Angela M. Fults Question Subject Line: CSC 275 Online Lab 7 Question You are to develop an entire program that simulates the way a game is handled in the random creation of its characters. Your program should have the ability to create one of 3 types of character. The choices should be an ogre, archer and a swordsman. Each of these characters will share many of the same types of attributes such as name, life and energy and these should be contained in the Super class that we will call Entity (because Character is already a class). Only the archer and the swordsman are playable, which leaves the ogre to be a Non-Player Character (NPC). This means that the Ogre will be a subclass of the Entity, while the archer and swordsman will be subclasses of Playable which is a subclass of Entity. Below is the diagram. [pic] The Playable class should extend the Entity class and should contain some additional methods that dictate the movement of the character by the user. Note that we will NOT be tracking the movement of the characters to help simplify the lab. The playable class should have a method for moving the character in the 4 standard directions (no diagonals allowed). So up, down, left and right. Class Name: Entity Class Level (global) Variables: strName - String intLife - Integer intEnergy - Integer Method Name: getStrName Parameters: None Desired Result: Accessor Data Returned: strName ...
Words: 457 - Pages: 2
...http://goo.gl/Fu6hE CIS247C iLab 4 of 6: Composition and Class Interfaces/Abstract Class Click this link to get the tutorial http://goo.gl/Fu6hE | | | | Connect to the iLab here. | | | | | | | Submit your assignment to the Dropbox located on the silver tab at the top of this page.(See Syllabus "Due Dates for Assignments & Exams" for due dates.) | | i L A B O V E R V I E W | | Scenario and Summary | | The objective of the lab is to modify the Employee class to demonstrate composition and a class interface. An employee typically has benefits, so we will make the following changes: 1. Create a Benefits class. 2. Integrate the Benefit class into the Employee class. 3. Create an iEmployee abstract class to guarantee that calculatePay is implemented in the Employee class. A tutorial on interfaces can be downloaded here. Deliverables | Due this week: * Capture the Console output window and paste it into a Word document. * Zip the project folder files. * Put the zip file and screen shots (Word document that contains programming code and screen shots of program output) in the Dropbox. | i L A B S T E P S | | STEP 1: Understand the UML Diagram | | Employee - firstName : string - lastName : string - gender : char - dependents : int - annualSalary : double - static numEmployees : int = 0 +benefit : Benefit +Employee() +Employee(in fname : String, in lname : String...
Words: 1103 - Pages: 5
...Advantages and Disadvantages of Java v. .NET University of Phoenix CSS/422 .NET and Java There is no shortage of definitions for software architecture but in a general sense it is the blueprint for a system, its properties and the relationships among all of the elements. It specifies all of the actions to be taken by the design and implementations teams. There are various differences between .NET and Java Technology so there are certainly advantages and disadvantages to using one or the other as software architecture. The choice, however, depends on the scope of the project and the skill of the design team. Both .NET and Java have platforms that offer a good solid foundation for project design. Java Technology is the choice of many developers because of its work-saving features and ease of use. “.NET and web services are tightly integrated and it is easier to create a basic web service in .NET” (Ranck, 2002). Advantages A major advantage of .NET is that it allows for the use of multiple languages and horizontal scalability. This feature makes it an ideal choice by developers for software architecture if they want to write programs in C++, Java or Virtual Basic because it provides a unified environment in which to work. It is easily developed and supported. Unfortunately, the same cannot be said for Java which is limited to use with the Java programming language only. Another advantage of .NET is that the interface is easily...
Words: 756 - Pages: 4
...1.) Compare the production processes selection or design that new breed buffalo hunter used to the production processes selection or design the approach used by the old timers. The production processes selection and design that new breed buffalo hunters used are different from the production processes selection design and approach used by the old timers. The buffalo hunter of the 1870’s used five four-horse wagons with one driver for each wagon. The stock tender, camp watchmen cook, and four other men were there to skin the kill. The early white hunters had followed the American Indian practice of shooting buffalo from the back of a horse for food. The old timers soon realized that shooting from the back of a horse was not the most proficient way to kill a buffalo for its skin. The new breed hunter used one wagon, four sound animals for harness and one to ride. He engaged in a straight profit-sharing scheme with the skinner. This was unlike the old timers who split as many shares as there were drivers, skinners, and helpers with each getting a share as his seasonal wage. 2.) Discuss what’s involved in the Case from Operations Perspective in each of the Operational activities. Innovation can be seen in the case when the demand for buffalo had increased to such a degree that year-round work was available for hunters. Trading centers for buffalo hides and tanneries found even more uses for buffalo material, such as making drive belts for industrial machines and grinding buffalo...
Words: 1202 - Pages: 5
...DQ1 WK 1 The article talks mainly about how Microsoft has grown over the years. The .Net Framework is simple, secure, and robust it can accommodate any type of software that is device dependent and would possibly need manipulation of data. People often compare .Net to Java when it comes to programming language. Unfortunately this comparison is not valid, integration is possible without having to rebuild like in Java. The .Net Framework manages memory to prevent overflow and requires the use of verifiable safety so there is less data corruption. With .Net error handling is also much easier. In this article it also states that .Net has a much simpler application build, debugging and deployment platform which would make the program more user friendly. Programmers are able to view the application while they are building it. .Net is versatile and makes programming a lot faster. DQ2 WK1 In the article a difference was in the refactoring section, it states that with XP the programmers revise their product designs and the underlying architecture on a continuous basis which would allow accommodations to new functionalities and also put a stop to redundancy in coding. With Microsoft, well everything is pretty much based off observations and interactions with the product. By creating daily builds, the Microsoft types believe this is how they are able to show progress before releasing the Beta version. In another section, “Simple Design” states that with XP teams the process is “ Build...
Words: 1194 - Pages: 5
