...Angelica Acevedo Week 1 - Information Systems Strategy Triangle Step 1: Create lists of case details that fit each side of the triangle. Step 2: Then look at each item and think about how that item affects the other sides of the triangle. Step 3: Take a look at the industry. Make a list of triangle attributes you find. Compare the industry items with the case company items. Step 1: Create lists of case details that fit each side of the triangle. Step 2: Then look at each item and think about how that item affects the other sides of the triangle. Step 3: Take a look at the industry. Make a list of triangle attributes you find. Compare the industry items with the case company items. Information Strategy Information Strategy Organizational Strategy Organizational Strategy Business Strategy Business Strategy Business Strategy Elements | Organizational Strategy Elements | Information Strategy Elements | New collection at start of each season | Changes color, cut, fabrics and other details throughout season | POS terminals not connected store to store or to headquarters | Less IT spending | Tries to understand, through its network of stores, not just what people are buying, but also, what they want to buy. | Use dial up modems to send daily sales and inventory orders | Introduce 11,000 new garments per year | Lead time from inception to delivery, of garment, can be as short as 3 weeks | IT staff of 50 – less than .5% of revenue | | No advertising – used...
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...institutes etc. * Only Basic and Dearness allowance should be considered as wages for the purpose of Gratuity. * Gratuity payment formula: Example: If an employee leave company after 10 years and his last Basic + Dearness allowance is 10000 then his gratuity will be paid as per following formula. (10000/26)*15* 10 Please note that above formula will remain same irrespective of employee working in 5 days a week establishment. FAQ 1: Can an employee claim Gratuity even before completion of 5 years? Yes, An employee can claim gratuity even before completion of 5 years in followings cases: * Death (to his nominees) * Disablement But the quantum of gratuity will be as per act. FAQ 2: Can employer forfeit Gratuity, even if employee has completed 5 years? Yes, employer can forfeit gratuity even if employee has completed 5 years in following cases: * If the services of such employee have been terminated for his riotous or disorderly conduct or any other act of violence on his part, or * If the service of such employee have been terminated for any act which constitutes an offense involving moral turpitude, provided that such offense is committed by him in the course of his employment. Please note that above act should have been committed by employee during his employment. There should be a proper enquiry held after which employee was found guilty for aforesaid act or misconduct. Once proved guilty, employer should issue termination...
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...CASE STUDY #KNG “Develop and Foster Unique Quality” Subject: IE 222 (04) – Engineering Management I. Define the Problem This case study seeks to analyze the problems encountered by SIA Corp in their transition from a Bureaucratic to a Learning Organization. It will also give an account on how will the employees respond on the change in the management approach of the corporation. The main issue in this study was finding an efficient method to transform SIA into a learning organization without making the employee feel uncomfortable with the change. II. Background and Objective of the Company The situation in this study infers the need to merge employee knowledge into one unified system thinking that it will help in the improvement of the efficiency of the performance of the corporation. SIA Corporation got hold of 30 separate firms. However, they were still acting like different companies. They still had their own management. This resulted into the development of specialization of each employee. Surviving in the industry with this situation is unlikely. Thus, the SIA needed to change their perspective and approach if they want to succeed. Through Jerry Seibert, the Chief Knowledge Officer of the newly created department – Knowledge Management dept – the change in the company's approach was accomplished. They were able to strategize a solution to help the SIA develop into a learning organization. Learning Organization is an organization in which everyone...
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... | 4 | 3. | Q2: IF YOU WERE A SPECIALIST AT SIA, HOW AND WHY WOULD YOU RESPOND TO THE PROPOSED CHANGES? WHAT STEP WOULD YOU SUGGEST JERRY TAKE TO INCREASE EMPLOYEE UTILIZATION OF THE KNOWLEDGE-SHARING SYSTEM IN PARTICULAR? HOW CAN HE ENCOURAGE SIA EMPLOYEES TO SHARE INFORMATION? | 5 | 4. | Q3: WHAT GENERAL OBSTACLES WOULD YOU FORESEE IN A COMPANY SUCH AS SIA TRYING TO MAKE THE TRANSITION FROM A HIERARCHICAL, OR BUREAUCRATIC, TO A MORE COLLABORATIVE ORGANIZATION? WHAT ARE SOME GENERAL MEASURES MANAGERS CAN TAKE TO SMOOTH THE WAY? | 6 | 6. | CONCLUSION | 7 | 7. | REFERENCES | 8 | 8. | RELEVANCY OF ARTICLE | 9 | Introduction/ Summary SIA Corporation cannot continue to do business in the twentieth century, the old-fashioned way. Chief Knowledge Officer Jerry Seibert fully aware that he owed his new position in the newly created department of knowledge management to this challenge SIA is an umbrella organization providing a wide range of insurance products to commercial customers. Over the years, it has expanded to absorb the various insurance companies, until it now includes more than 30 different business units. Everyone has their own level, which is characterized by strong top-down management and clear rules and procedures, the typical insurance; almost every employee has specialized knowledge about a narrow niche market. Senior management had given the matter considerable attention, and that's fine division of SIA technical experts need to give way to a collaborative...
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...organization? * The situation in this case study demonstrates the need to consolidate employee knowledge into one system in an effort to improve overall company performance. SIA had acquired 30 separate businesses but they were still functioning like 30 separate companies. They each still had their own set of management and well-defined procedures and policies. As a result, most of the employees had developed their own areas of expertise. In the highly competitive insurance market, SIA needed to change this business philosophy if they were going to succeed. * In the early years of the new century, many companies use behavioral approach that means they use information and techniques from the social sciences to improve organizations health and improving internal relationships, and increasing problem for solving capabilities. In that time, social and political environment is changing. If SIA Corporation keep their own political policy, and keep its own hierarchy, characterized by strong top-down administration, SIA could not able to see or compete to other organizations as competition for achieving its goal. 2. Q. If you were a specialist from SIA, how and why would you respond to the proposed changes? What steps would you suggest Jerry take to increase employee utilization of the knowledge- sharing system In particular? How can he encourage SIA employees to share information? * There is a need to improve the performance of SIA company through consolidation of the...
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...SIA Corporation: Case for Critical Analysis In the early years of the new century, it wasn’t hard to see that SIA Corporation couldn’t keep doing business the old-fashioned twentieth-century way. Chief knowledge officer Jerry Seibert fully realized he owed his new position in the newly created knowledge management department to this challenge. Headquartered in the Midwest, SIA was an umbrella organization offering a wide range of insurance products to commercial customers of all sizes throughout the country and, increasingly, to multinational corporations throughout the world. Over the years it had diversified into various types of insurance by absorbing smaller companies until it now consisted of more than 30 separate business units. Each had its own hierarchy, characterized by strong top-down administration and the well-defined rules and procedures typical of the insurance industry; virtually every employee possessed specialized knowledge about a narrowly defined market niche. Upper-level management had given the matter considerable attention and concluded that SIA’s refined division of labor into technical specialists needed to give way to a collaborative learning organization, one where employee empowerment and open information made it possible for a single underwriter to be knowledgeable about a variety of products. Jerry’s knowledge management department, housed within human resources, could make a contribution toward this goal. Jerry devised an elegant solution...
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...To what extent do you think that SIA enables employees to work and deal with one another in a coordination and co-operative way as they work towards the goals of the business? This case study demonstrates how its performs an effective organization management and well training system, as being one of the largest airline company with over 29,000 employees, it extents of well organization make the most effective of resources in human and fiscal resources to achieve its’ organizational goal. How did Singapore Airlines enable employees to understand their role and how it fits into the work organization as a whole (Refer to lecture One: Figure 1.2: Why organization exit) Singapore airline (SIA) has been recognize as a well reputation branding for excellence services quality and financial performance, which are the essential elements integral to SIA’s success. People work together would be more productive and efficient than working along and as result in SIA organization. 1. Increasing specialization and division of Labor, of individuals to concentrate on their expertise, become more specialized and creates value. SIA offers four classes of service – suites, first class, business class and economy class, which specialized the variety tier of customers to deliver its outstanding level of services to their target audiences and leads to customer satisfaction. 2. Using large-scale technology, aircraft investment is one of the biggest investments as a full service airline....
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...CASES IN MANAGEMENT 115 Singapore Airlines : Gliding with People Excellence Nilanjan Sengupta and Mousumi Sengupta Introduction The aviation industry has been constantly facing several challenges, such as, overcapacity, commoditization of offerings, cut throat rivalry exacerbated by the entry of low cost carriers, and intermittent periods of disastrous under-performance (Costa et al., 2002). Several macro-level socio-economic factors such as rising oil prices, the SARS (Severe acute respiratory syndrome) crisis, frequent concerns about the eruption of bird flu, the Asian tsunami, and rising terrorism concerns have further impacted profitability, adversely. In 2006, the global airlines industry suffered a net loss of $500m, or 0.1% of revenues, accumulating net losses of $42bn between 2001 and 2006 (International Air Transport Association, 2007). In 2007, the airline industry made a modest net profit of $5.6bn on revenues of $490bn, equivalent to less than 2% margin (International Air Transport Association, 2008). The outlook from 2008 onwards remains bleak. Not surprisingly, the industry is regularly rated as one of the worst performing industries in the Fortune Global 500 rankings. In this industry environment, Singapore Airlines (SIA) has consistently outperformed its competitors (Heracleous & Wirtz, 2009). Copyright ‚ 2014 Shri Dharmasthala Manjunatheshwara Research Centre for Management Studies (SDMRCMS), SDMIMD, Mysore The case writer(s) Nilanjan Sengupta, Professor –HRM...
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...Human resource management strategies in practice: Case-study findings in multinational firms Irene K.H. Chew* Nanyang Technological University, Singapore Frank M. Horwitz* University of Cape Town, South Africa, and Nanyang Technological University, Singapore Competitive pressures have increased the strategic value of a skilled, motivated and adaptable workforce, and the HRM strategies to support and develop it. A strategic perspective of HRM requires the firm to identify and adopt human capital initiatives likely to enhance competitiveness and shareholder value. A key question considered here is the extent to which multinational firms adapt internally consistent human resource strategies across national boundaries to address these issues. Case-study data on how eight multinational firms in Singapore apply strategic approaches to human resource management are presented. Findings show that while some adaptation considering local context occurs, the diffusion of headquarters and centrally initiated, but competitively differentiated strategies across cultural boundaries, is significant. Effective human resource strategies were understood as ‘configurational’, integrated both vertically and horizontally. Keywords: convergent/divergent practices, human resource strategy, multinational firms There is a paucity of empirical, especially case-study research on human resource management (HRM) strategies of multinational corporations (MNCs) in South East Asia in general and Singapore...
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...Question 2: Elton Mayo’s landmark 1930’s research into worker’s behaviour was later criticised by Daniel Bell and other sociologists. What lessons can Singapore businesses learn from Mayo and his later detractors? George Elton Mayo (1880-1949) was an Australian psychologist, sociologist and organizational theorist. He led a team together with Whitehead and Roethlisberger, set to study the relationship between productivity and physical working conditions. His research results have led to the establishing of new theories like the human relation (Hawthorne) and motivation theory. The Hawthorne study, a new approach that is being introduced by the sociologist, has been called the human relation approach of management. This approach was generated, because the positive aspect of the variables of the scientific management, and the focuses on mechanical and psychological variables, could not bring about a positive response in work behavior and efficiency at work. The key contributions are contained into two points; organizational situation to be viewed in social, economic and technical terms; and the social process of group behavior which can be studied in clinical method analogous. These studies have a historical importance to the behavioral approach of the analysis of management problems. The practical experiments allowed Elton Mayo to deduce the importance of groups in affecting the behavior of individuals at work. Physical conditions or financial incentives had little motivational...
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...MNGT 2001 | GROUP CASE STUDY REPORT | 4/12/2015 4/12/2015 Executive Summary The purpose of this report is to analyse and evaluate the business strategy of Singapore Airlines. The report provides an informed review of Singapore Airlines’ executive management or organisational strategic analysis, decision making, implementation and evaluation of performance outcomes. Therefore, the report will cover many aspects such as strategic analysis, strategic directions and strategic objectives key-board business-level and international strategic, strategic implementation, as well as key strategic implementation issues and strategic evaluation. The strategic analysis takes place whereby analysing two general environments of Singapore Airlines. The first environment is the external environment which consists of PESTLE model, Porter’s Five Forces plus the government model, and the competitors of Singapore Airlines. The following is the internal environment which consists of Strategy Resources and Core Competency of Singapore Airlines. According to the results received from these two environmental analysis, Singapore Airlines has adopted an unusual dual-strategy. Vision, Mission, and stakeholder theory will be covered in the strategic direction setting. This part of the report will explain all sort of stakeholders and the importance of them to Singapore Airlines. Singapore Airlines adopted dual-strategy by competency of cost-effective service excellence, enshrined in a unique...
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...SIA Corporation Case: Problem: - SIA employees see that techonology enhancement thru knowledge-sharing system within their organization will be a threat for them in loosing their jobs. - Employees think that sharing of knowledge with colleagues is not for the best interest of everyone in the organization. - Highly specialized knowledge was kept by each individual for job security purposes since plenty of lay off are happening within the insurance industry. Key Objectives: - To make employees take part in the new system being implemented by the organization. - To improve knowledge sharing within the organization. - To make employees feel that the directives is for the benefits of all employees and not for the company’s interest. Alternative Courses of Action: - Meet with each Department Heads and encourage them that this new system will make each individual lives easier. - Do informational campaign to the whole organization, set expectations and FAQs regarding this new system. - Seek for Management’s approval to inform employees that this new system will not be the approach to use for minimizing /lay off of employees but instead will help everyone make their jobs easier, at the same time, will improve employees knowledge within the organization. Recommendation: - I recommend that for the company to be able to implement this new knowledge system, Management should do an Informational campaign first within the organization ensuring that this is just a part of the learning...
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...Investment Performance 13 3.3. Financial Condition 17 3.4. Dividend Policy 22 4. Conclusion 26 5. References 27 Introduction The analysis supplied within this report has been undertaken from the perspective of a current shareholder in Singapore Airlines (SIA). The report provides critical assessment of the company's overall performance, assessment that would be relevant and meaningful to shareholders. Two major airlines have been selected to provide competitor comparison throughout this report. The two competitor airlines - Japan Airlines Ltd and Qantas Airways - have been selected because they are representative of current commercial passenger aviation competition within SIA's predominant operating region (Asia Pacific region). It should be noted that the 2010 and 2011 reporting periods occurred during a time of major reorganisation for Japan Airlines. In February 2010 Japan Airlines Corporation was de-listed from the Tokyo stock exchange and, after corporate reorganisation proceedings, was re-listed in 2012 as Japan Airlines Co. Ltd. Thus, financial information during this period is unavailable. We have utilised a number of analysis tools to generate a transparent position of the financial position of SIA and measured this position against competitor airlines operating in the same region and flying similar routes. Executive Summary This report provides an analysis of Singapore Airlines from the perspective of a shareholder. The airline’s performance has been evaluated...
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...MANAGING ORGANISATION’S MID-TERM EXAM Case #1: Tucker Company (p.395) Q1. Sketch out a simple organisation chart showing Tucker Company’s three division, including the location of the laboratory. Why would the laboratory be located in the military jet engine division? Answer: President/CEO Tucker CompanyVP- Commercial Jet Engine Division VP – Military Jet Engine Division VP- Utility Turbine Division Laboratory Service Department *The laboratory is located in the military jet engine division because they can provide better service to them compared to other divisions. | Q2. Analyse the conflict between Hodge & Franklin. Do you think the conflict is based on personalities or on the way the organisation is structured? Answer: Hodge is a new manager of laboratory department that service and support all of the major divisions. He replaced Garfield who retired in 1988. During the time of Garfield there was little evidence of interdepartmental or interdivisional conflict. However in the case of Hodge 6 months after he took the post, he became involved in several interdepartmental conflicts over work that involves his department particularly in Utility turbine division engineering department where Franklin is the head. There seem to be a clash of authority and a question of chain of command...
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...Legislative Brief The Right to Fair Compensation and Transparency in Land Acquisition, Rehabilitation and Resettlement (Second Amendment) Bill, 2015 Highlights of the Bill The Right to Fair Compensation and Transparency in Land Acquisition, Rehabilitation and Resettlement (Second Amendment) Bill, 2015 was introduced in Lok Sabha on May 11, 2015. It was referred to a Joint Parliamentary Committee on May 12, 2015. The Committee is expected to submit its report by the first week of Monsoon Session, 2015. Recent Briefs: The Juvenile Justice (Care and Protection of Children) Bill, 2014 April 20, 2015 The Railways (Amendment) Bill, 2014 February 13, 2015 Mandira Kala mandira@prsindia.org Prachee Mishra prachee@prsindia.org July 17, 2015 This Bill amends the principal Act passed in 2013. The Bill enables the government to exempt five categories of projects from the requirements of: (i) social impact assessment, (ii) restrictions on acquisition of multi-cropped land, and (iii) consent for private projects and public private partnerships (PPPs) projects. The five categories of projects are: (i) defence, (ii) rural infrastructure, (iii) affordable housing, (iv) industrial corridors, and (v) infrastructure including PPPs where government owns the land. The Act would apply retrospectively, if an award had been made five years earlier and compensation had not been paid or possession not taken. The Bill exempts any period when a court has given...
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