...The role of Strategic Conversations with Stakeholders in the Formation of Corporate Social Responsibility Strategy. Summary The main discussion of this journal is to explore the role and the use of strategic conversations in corporate social responsibility (CSR) strategy formation from a conceptual perspective to actual practices. Based on this research, the authors have given the strongly recommendation that by intensifying the stakeholder engagement in the CSR strategy-making process, through the mechanism of strategic conversations, will not only minimize the future stakeholder’s concerns and enhance CSR strategy making effectiveness but also maximize organizational sustainability. The learning outcomes are concluded in the following key points: * Corporate Social Responsibility - The evolution of the Corporate social responsibility (CSR) was from a basic concept and belief to become a popular debating subject in recent decades which is centered in ‘whether CSR should take priority over a company’s obligation to make money for its stockholders or vice versa’. - There was a general consensus to align strategies to take full advantage of CSR business opportunities while also including stakeholders in the strategy-making process. * Strategic conversations - Understanding the variety of strategic conversation definitions and how it works properly in an organization through direct communication mechanisms between three pillars: top management, BSE and relevant...
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...Leadership Is a Conversation by Boris Groysberg and Michael Slind The command-and-control approach to management has in recent years become less and less viable. Globalization, new technologies, and changes in how companies create value and interact with customers have sharply reduced the efficacy of a purely directive, top-down model of leadership. What will take the place of that model? Part of the answer lies in how leaders manage communication within their organizations—that is, how they handle the flow of information to, from, and among their employees. Traditional corporate communication must give way to a process that is more dynamic and more sophisticated. Most important, that process must be conversational. We arrived at that conclusion while conducting a recent research project that focused on the state of organizational communication in the 21st century. Over more than two years we interviewed professional communicators as well as top leaders at a variety of organizations—large and small, blue chip and start-up, for-profit and nonprofit, U.S. and international. To date we have spoken with nearly 150 people at more than 100 companies. Both implicitly and explicitly, participants in our research mentioned their efforts to “have a conversation” with their people or their ambition to “advance the conversation” within their companies. Building upon the insights and examples gleaned from this research, we have developed a model of leadership that we call “organizational...
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...character. The building is comprised of two restaurants a pub, which is located on the west side, and a Chinese restaurant located on the east side. It appears tiny in size, as does the parking area. There is beautiful green ivy intertwined on white lattice leading up to the front of the building. This ivy wall conceals a small, enclosed outside seating area for when the weather is nice. I then round the corner and a big, bright red door is waiting to welcome all who enter. The atmosphere inside is a drastic contrast to the outside. The walls vibrate with life! There is a line waiting just inside the door and the place is completely packed. There is so much chatter. One cannot detect a single conversation from another as they all blend as one massive, noisy conversation. As I entered, a polite young woman explained it would be a moment before a table is ready. The interior is huge, which is very deceiving from the exterior. Lighting is moderate yet comfortable and bright enough to read a menu and to see others easily. The back wall is comprised of the kitchen and a massive, beautiful wood bar. Not one bar stool is empty as it seats roughly 15 patrons. The pub is famous for its great burgers and what a better accompaniment then one of the 18 different brews on tap. The walls are a beautiful...
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...activities of the company. Actors that typically fall under this category are e.g. employees, owners, customers, the government and surrounding communities. As evidenced by the examples, the concept of stakeholder entails a wide array of internally divergent actors. According to the article stakeholder relation management can be viewed from two distinct vantage points. The first approach views stakeholder relation management as a strategic vehicle for furthering underlying aims of the company. The alternative approach views stakeholder relations management as an intrinsic value that should be furthered as a product of its own merits. The issue of effectively managing stakeholder relations has in recent years gained much more prominence and astute companies are in many cases turning to it as a means to increase customer retention/loyalty and thereby positively impact shareholder value. This kind of an approach would allude to the strategic view as the more prevalent vantage point for approaching stakeholder relations management. While a strategic approach might be perceived as inferior to an intrinsic value approach I would like to argue that it is the end rather than the means that ultimately matters. Irrespective of whether actions are pursued based on their value or as vehicles for an ulterior value, the results and implications can be equally profound. For example the Finnish paper...
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...When a company is small, communication among employees is as simple as rolling a desk chair around the room to talk to the president, the admin, or the chief engineer. But as a company grows, communication becomes more difficult. And strategic direction can suffer as a result, even if those at the top assume otherwise. "Having communication that goes bottom-up is just as important as having communication that goes top-down." "In many cases you have an executive team that's so sure about company strategy, but then you go inside the organization and find that nobody else has a clue," says Harvard Business School Professor Boris Groysberg. "Nobody knows what strategic conversations are actually unfolding." For that reason, many CEOs are reconsidering the classic command-and-control structure in which a few people are sending all the directives from the top of the corporate hierarchy. Instead, they are adopting a conversational approach. In their new book, Talk, Inc.: How Trusted Leaders Use Conversation to Power Their Organizations, Groysberg and communication professional Michael Slind show how several global companies are adopting principles of face-to-face conversation, and why this approach positively affects a company's bottom line. "In many ways the book is not about communication as much as it is about performance," Groysberg says. "In an economic environment where there is so much uncertainty, the senior management of a company might not know where the company...
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...Leadership is a Conversation The answer lies how leaders manage communication within their organizations, how they handle the flow of information ,among their employees. Traditionally corporate must give a dynamic process to communication so that it must be conversational. There was a research project focused on organizational communication in 21st century with a period of more than two years they interviewed top leaders of variety of organizations large or small, nearly 150 people of more than 100 companies to see how conversation effort make effective onto the person to their ambition and how advance the conversation flow in their organizations. , I think this post finessed around one of the biggest challenges of leadership – large, geographically dispersed organizations. The authors briefly discuss physical proximity and argue that it is not essential, arguing that the spirit on informal conversation alone is sufficient. there must be a communications system that guides everyone to speak to each other in this conversational way. Over the last 15 years, in working with organizations on leadership development, cultural change and performance improvement. Getting Close: Personal conversation is to flourish the degree that the participants stay close to each other, as well as literally. Organizational conversation requires leaders to minimize the distances institution, attitude, with decision making authority seek and earn the trust and careful attention who work...
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...companies fresh strategic insight. NOVEMBER 2012 • Martin Harrysson, Estelle Metayer, and Hugo Sarrazin Source: Business Technology Office In This Article * ------------------------------------------------- Exhibit 1: Social media is changing the old-school intelligence cycle. * ------------------------------------------------- Exhibit 2: An explosion in new analytical tools gives companies new ways to tap expertise. * ------------------------------------------------- About the authors * ------------------------------------------------- Comments (7) In many companies, marketers have been first movers in social media, tapping into it for insights on how consumers think and behave. As social technologies mature and organizations become convinced of their power, we believe they will take on a broader role: informing competitive strategy. In particular, social media should help companies overcome some limits of old-school intelligence gathering, which typically involves collecting information from a range of public and proprietary sources, distilling insights using time-tested analytic methods, and creating reports for internal company “clients” often “siloed” by function or business unit. Today, many people who have expert knowledge and shape perceptions about markets are freely exchanging data and viewpoints through social platforms. By identifying and engaging these players, employing potent Web-focused analytics to draw strategic meaning from social-media...
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...Leadership Is a Conversation by Boris Groysberg and Michael Slind The command-and-control approach to management has in recent years become less and less viable. Globalization, new technologies, and changes in how companies create value and interact with customers have sharply reduced the efficacy of a purely directive, top-down model of leadership. What will take the place of that model? Part of the answer lies in how leaders manage communication within their organizations—that is, how they handle the flow of information to, from, and among their employees. Traditional corporate communication must give way to a process that is more dynamic and more sophisticated. Most important, that process must be conversational. We arrived at that conclusion while conducting a recent research project that focused on the state of organizational communication in the 21st century. Over more than two years we interviewed professional communicators as well as top leaders at a variety of organizations—large and small, blue chip and start-up, for-profit and nonprofit, U.S. and international. To date we have spoken with nearly 150 people at more than 100 companies. Both implicitly and explicitly, participants in our research mentioned their efforts to “have a conversation” with their people or their ambition to “advance the conversation” within their companies. Building upon the insights and examples gleaned from this research, we have developed a model of leadership that we call “organizational...
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...share Gartner Research Report which shows Siebel systems as a complete solution provider and market leader • Since Cathy belongs to Client service and marketing Department; Carman shouldn’t explain too much of technical details of product instead he must focus on how a Siebel product can cater to their organizational requirements. Features influencing opinions: • Since meeting was not prior scheduled, lack of understanding about clients’ needs, budget and requirements could strain the prospective deal • Carman is not sure if Cathy Ridley is Influencer or Decider and degree of power that she holds in organization • Carman himself is not comfortable in comparing Siebel to its competitors until he knew the clients’ requirements • Conversation is more of casual one which might not lead to conversion of deal Responses if circumstances were different: • If the meeting was prior arranged the agenda could have been framed beforehand, Sales Department would be able to collect information about clients’ needs, budget and requirements thus increasing the...
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...9560 Wilshire Blvd. Beverly Hills, CA http://www.pulsepointgroup.com/ Internship Program At PulsePoint Group, our interns work in a fast-paced environment serving as members of our client teams. Interns are immersed in the day-to-day operations of our management-consulting firm and have the opportunity to work on strategic projects for leading Fortune 100 companies. Typical intern responsibilities include digital research, quantitative/qualitative data analysis, social media audits, online conversation analysis, influencer identification, media monitoring, social analytics/reporting, developing training programs for senior communication teams, drafting strategies for internal and external engagement initiatives, participating in brainstorms, and helping the team find new ways for clients to take advantage of digital/social opportunities and add value beyond what’s expected. Summer Internship Details • Start and end dates are flexible • Location: 9560 Wilshire Blvd., Los Angeles, CA 90212 • Hours: 20-25 hours per week (40 hours/week is also an option depending on business needs) • The internship is PAID (amount is DOE) What’s In It For You • Work with senior communications professionals at Fortune 100 companies • Learn and be mentored from experienced communications and management consultants • Build a high-quality portfolio • Develop an extensive network • Acquire hands-on training with real-world social engagement/analytics...
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...employees complained to HR because her schedule was changed by Wendy to accommodate the needs of the department, her argument was that the previous supervisors were able to give her a set schedule and keep with the needs of the department. The employee also states that maybe Wendy did not know how to do her job. Wendy was met with quite the dilemma, so the first thing she did was seek the assistance of her Manager, she discussed the situation with him and was able to practice her conversation that she would have to have with this employee on him. Wendy called the employee into her office and explained to her the reasons for the schedule change, she offered no excuse for the way previous Supervisors did their schedules, and she remained calm even though the employee was irate and threatening to terminate her own employment unless she can get her old schedule. At the end of the conversation the employee understood the need for the change, however not happy about it. Two weeks following the conversation the employee had begun an active search...
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...interactive website leading to discussion forums and chat rooms, where the action really takes place. Call it a behind the scenes look at Tribes. Teams are put together, players are taught and assisted, and even more so, long-lasting friendships are made. I studied the discussion forums of Tribalwar.com and continually entered the Tribal war chat room hosted by the server irc.dynamix.com for a period of two weeks. I found an online community full of life constantly being infested with anything from small talk to serious gaming talk. In the article “Log on and Shoot,” Katie Hafner discusses online gaming becoming a sort of addiction. She claims it is turning into a “virtual party” and that oftentimes the game becomes the underdog when conversation takes over (Hafner 75). And this, Hafner says, is the kind of stuff that gaming networks want. They want to have the it takes to create an online type of community for gamers in order to keep their clients and players devoted (Hafner 75). T ribalwar.com states that the “Most users ever online was 212 on 09-23-2002 at 04:20 AM” (tribalwar.com). Take note of the time. With that many people actively using tribalwar.com in the early hours of the AM, it is only plausible that every time I read the discussion forums there were never less than 150 members and guests currently active. Every post had responses. MIRC is the program in which the Tribes...
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...Build Trust- *Acknowledge feelings-emotional response* -Never pretend they don’t show -If you ignore your own or the other parties emotional response to that of another you damage trust between both. -Accept Criticism- Constructive criticism is key between both parties. -Evaluate its merit -Choose to *ignore it, follow it or take issue with it -Acknowledgement- *Difficult Conversations* -Require Trust- -constructive criticism -Safety – view as threat (communication not working, must revise approach) -respect -Acknowledgement -Requires Mutual Interest- -Common ground -Win-Win -Relate to other party(s) of the conversation (stay open-minded) *Exchange of information by 2 or more parties through a medium of transmittal such as writing, speaking, or signing. -pay attention to other party -If other party is withdrawing or starts to verbally attack you, communication is not effective at the moment you may need to revise approach… -Thinking of how you would feel in the same situation…Listen to how they feel and watch them. Ask yourself if they are withdrawing from the conversation revise the approach before it gets that far. -Trust – Sense of safe space -Communication- - 3 types of communication- Verbal – expressed in spoken or written language Non-Verbal – does not rely on the written or spoken word. *Virtual- Synchronous – takes place in real time simultaneous...
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...|Question about New Classroom Interactivity |Your Answers | |Why is it important for you to check your |It is very important to check your Gmail account because there may be an important | |Gmail® account regularly as a student? |update to the site or classroom that could affect you doing or viewing your | | |coursework. | |What is the difference between the activity| The activity stream is an overview of everything that is has happen with your | |stream and Classroom Discussion? |peers and helps you keep track of where the topic of conversation is at with your | | |classmates and instructor. The classroom discussion is the actual discussion of the| | |classroom. | |How do you respond to Learning Activities? | To submit any assignment you click on your due assignment and then click on the | |How do you attach and submit assignment |assignment files. Then you upload and then submit your paper. If you decide to | |files? |engage in the learning activities then there is a discussion option so you could | | |talk about the learning...
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...LEARN FRENCH..........STARTING FROM LIPS so here's the first lesson Equipments Required: There are only two important things to learn this language.A girl of your choice and a very strong and deep feeling of learning this language How To Start: Eyes are the best part of any conversation and people in France use a lot of this organ to well express their feelings.So to learn french it is very essential to learn to make a successful eye-contact.Remember without a successful eye-contact,speaking in french specially through lips become very uneffective. For a beautiful eye-contact make your eyes very genuine.Try not to stare but make your eyes as clear as your heart,making it easier for your partner to see through it into your heart.Now it depends on your partner's capability of seeing through your eyes Now to make the eye-contact a successful one,get a bit close to her,not much but close enough to feel her body near yours and accompany it with a small smile.This will ease up the situation and develop a feel of trust and understanding because in this language it is very important to make a bond of trust with your partner's mind.But see to it that u dont smile too much and ease up the situation a bit too much that u end up giving her a greedy look and an awkward look in return.An enough smile to make her feel comfortable but a bit confused and anxious to know what's going on. And while she is lost in your eyes searching for anwser to that,make your swift move which will give her...
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