...Chern's Case Study April M. Berry Indiana Wesleyan University Chern's Case Study Introduction Chern’s is an upscale department store that specializes in men’s and women’s apparel. “The product mix and high quality products made it rapidly successful, and the company developed a loyal following” (Phillips & Gully, 2015, p. 383). The distinguishing factors that has made it a success is its customer service, commitment to hiring the right people, and high product quality. “Because customer service lies at the heart of the company’s business strategy, it is a core part of its culture. Core values are an essential part of the brand and are the foundation of its culture” (Phillips & Gully, 2015, p. 383). Short-Term and Long-Term Process and Outcome Goals Short-Term Process and Outcome Goals “Strategic staffing is the process of staffing an organization in future oriented, goal directed ways that support the business strategy of the organization and enhance its effectiveness” (Phillips & Gully, 2015, p. 4) Short-term goals that Chern’s can embrace is hiring additional support staff and increasing its visibility in the community through targeted events (Belcher, 2016). Short-term goals are a way of achieving targets for the short-term. Long-Term Process and Outcome Goals “There are two types of staffing goals: Process and outcome goals. Process goals relate to the hiring process itself and outcome goals relate to apply to the product of the hiring effort” (Phillips...
Words: 937 - Pages: 4
...PSJA North Lab J103 Student Brianabarbee1125@gmail.com PSJA North Lab J103 Student Brianabarbee1125@gmail.com Abstract Chern’s company history and organization Abstract Chern’s company history and organization Strategic staffing at chern’s: a case study Briana Barbee Strategic staffing at chern’s: a case study Briana Barbee Research Paper While reading these pages I learned strategic staffing is the process of staffing an organization in future- oriented, goal directed ways that support the business strategy of the organization and enhance its effectiveness. Strategic staffing entails both short- and long term planning that involves acquiring, deploying and retaining the right number of employees with the appropriate talents to effectively execute its strategy. This will enable Chern’s to sustain a competitive advantage that allows it to successfully fulfill its mission and reach its goals. Creating hiring goals that are clearly linked to Chern’s organizational strategies and objectives will guide and objectives will guide the strategic staffing process. Chern’s main business strategy is in providing superior customer service to its clientele, which has successfully differentiated it from its competitors. Although the company’s products are expensive, the high product quality and excellent customer service have made the company successful. Because customer service lies at the heart of the company’s business strategy, it is a core part of their corporate culture...
Words: 408 - Pages: 2
...Final Project Strategic Staffing at Chern’s: A Case Study Case Study Requirements: The assignment is to be only handed in via Moodle.. All questions regarding the assignment must be asked in the forum on Moodle. You may work in teams of 4 maximum. You are required to complete the Team Member Evaluation. IMPORTANT: All submissions will be ran through a plagiarism checker. Your role is an external staffing consultant hired by Chern’s. Your job is to conduct a strategic analysis of how it staffs its sales associate positions. Your final product will require you to combine each of the assignments into a cohesive report, including a table of contents and any necessary appendices. Format your report as a professional product that you would give to the organization. You are expected to document all resources using APA styling. This assignment has been modified from the original: Phillips, J., & Gully, S. M. (2012). Strategic staffing. Upper Saddle River, N.J: Pearson Prentice Hall. Chern’s is decentralized, which means that your report will be distributed to many store managers, many of whom are unfamiliar with staffing terminology and jargon. Write your report so that they understand and adopt your recommendations ad are committed to implementing the changes you’ve suggested you might want to keep a copy of the final report to show potential employers the type of strategic staffing work you are capable of performing. Read the Case Study before going any further. You will...
Words: 5424 - Pages: 22
...attention to the impact of business strategy, internal and external labor markets, recruiting, selection, and person-job and person-organization match on staffing practices. We will cover human resource planning, layoffs, career transitions, and other workforce movement. An important goal of the class will be to provide opportunities to develop hands-on skills that are relevant to effectively managing talent flow. Thus, experiences focusing on the transfer of course material to real-world situations will be an integral part of the class. Required Materials Phillips, J.M. & Gully, S.M. (2011). Strategic Staffing (2nd ed.). Pearson/Prentice Hall. ISBN-10: 0136109748 ISBN-13: 978-0136109747 We will also be using Sakai for the course. Instructions are below. Please check Sakai for the most current syllabus and weekly assignments. Using Sakai 1. 2. 3. 4. 5. Go to: http://sakai.rutgers.edu Login using your Rutgers netid and password Click on the TAB “Managing Workforce Flow” If you do not see the TAB “Managing Workforce Flow”, contact me at jeanp@rci.rutgers.edu as you may not be on the roster. Click on Resources to download the current syllabus and other course material. Evaluation Grades will be determined on the basis of 4 factors that will be weighted as follows: 1) Participation 2) Midterm 3) Final Exam 40 Chern’s Case Study 10% 30% 30% 30% 100% The midterm and final exam will together account for 60% of your grade. The nature of the exams will be discussed in more detail...
Words: 1137 - Pages: 5
