Synopsis
In 2012, NStar Electric & Gas and Northeast Utilities legally merged to become one company under the name Northeast Utilities. Northeast Utilities is an energy company that provides electricity and natural gas services to Connecticut, Massachusetts, and New Hampshire. Two years later, these entities are still functioning as two separate, disjointed companies with few connections to unify them. Customers are being affected by the inconsistencies in service. The organizational development process of entry, contracting, data gathering, diagnosis, feedback, intervention, and evaluation will be employed to combine the best qualities from two legacy businesses into one cohesive corporation to improve customer satisfaction.
The tasks of reorganization, standardization, organizational alignment, as well as other practices, will facilitate the organizational unification. Outsourcing and consolidation for applicable departments will be used for greater business competencies. Modifying the standard operating procedures allow departments to service customers more consistently, and efficiently. Revisiting, standardizing, and reiterating throughout the company the agreed upon safety policies will allow for a more secure work environment.
These two companies working side by side are producing positive results. However, they are not functioning to the full capability of a united corporation. Through the organizational development process, this company will become unified and will progress into a strong, successful future.

Table of Contents:
Entry
Contracting
Data Gathering
Diagnosis
Feedback
Intervention
Evaluation & Exit
Conclusion

References
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Dowling, B. (2014, April 19). Two Years Since NStar Merger, Northeast Utilities Still Seeking 'One Company' The Courant. Retrieved from http://articles.courant.com
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