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Taking Control of Organisation Risk Culture

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Taking Control of Organisation Risk Culture
Cindy Levy McKinsey & Company

Cambridge Centre for Risk Studies g
December 2010

CONFIDENTIAL AND PROPRIETARY

These dimensions and our diagnostic approach are rooted in a detailed analysis of failure across industries that has been refined over time
Our approach 1 Reviewed all academic / regulatory literature Example of approach: ~20 case studies of Risk Culture failure
Case summary* • A culture of no challenge which feared bad news making it to the market, helped contain withdrawn, overconfident behaviour that led to a misrepresentation of Shell’s reserves by 20%
Primary factor Secondary factor

2

Completed detailed case C l t d d t il d analysis of examples of failure across industries Developed and refined D l d d fi d framework / diagnostic tool with LSE professor and industry risk experts Refined diagnostic tool through client pilots, including World Health Organisation

Isolated 2004, g management, a ‘fear of bad news’ culture, and prioritisation of launch objectives over ensuring , , p j g • Command and control ▪ • In January 2004 Shell

Case summary

No Challenge

Not observed
Slow Response





3

culture where “the boss 100% confidence shuttle disclosed that it had in safety, led to Fear of bad disintegration from a previously-flagged O-ring failure was always right” news miscategorised 3.9 billion • Reliance of CFO on barrels of oil equivalent of Primary factor estimates provided by its "proven" reserves. Denial Detachment Indiffeinternal reserves Secondary factor audit who The revision represented a rence OverNot observed in turn were undertrained close to 20% of Shell's confidence Case summary No Challenge Slow and not able to do a proper proven oil reserves at that • NASA shuttle An indifferent, slow responding management and a lack ofResponse accountability allowed a

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