...Tenesha Huffer Literature Review Teacher Retention in School System The school teacher turnover rates fluctuate each year the recruitment and retention problem varies across the United States. Due to the Adequate Progress objectives for improved achievements and No Child Left Behind Act, there is a great demand for qualified school teacher (Piecki 2003). These teachers across the nation are struggling to rethink middle school, particularly in cities were the challenge of adolescent volatility, spiking violence and lagging academic performances are more acute (Brown & Rollenfson 2001). Some external characteristics of school district are also related to school teacher retention rates. Many schools have a high number of minority student, low student achievement, and high poverty level. It had been know that individual school district attractiveness can affect current and prospective teachers. Teachers both old and new don’t want to remain at a school where the building is not kept clean (Newwell 2004). These are some things that effect school teacher retention rates. The school turnover rates comes a great expense, both in the negative cumulative effect on student achievement, and as a financial drain to the state and districts that repeatedly prepare, recruit and support teachers for the same position (Clark 2003). It is not the goal of any school district to lose teachers. Middle school teachers effect high school student’s achievement, which effect enrollment...
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...Teacher Retention and Recruitment: What’s the Problem? Introduction As an aspiring teacher, I feel that we need more teachers who are passionate about teaching, instead of looking at teaching as just a “paycheck”. I personally have met teachers, who I felt really did not enjoy their job, therefore how could I ever learn anything from a teacher that was not even interested in the topic that they are discussing. I believed that these teachers once yearned to be in the classroom, but something must have turned them off from the classroom. In the research paper I will be researching the problem behind teacher retention and recruitment, and trying to find out why it is becoming a problem with finding and keeping the right qualified teachers in our schools. Bing Search Engine: Teacher Retention a Critical National Problem. Teacher retention is becoming a serious problem in United States. Almost fifty percent of new teachers are leaving their field of study within the first five years (Dill and Stafford 2008). Why is it becoming so hard to find a qualified teacher, and not just based off academic standards? Well, there has never been any real way to determine if a person will be good at teaching, which could be one of the reason that teachers are not staying around long. As these teachers stray away from teaching, they leave behind a dozens of jobs that need to be filled, which becomes costly over time. The “No Child Left behind Act” has really put pressure on to higher more...
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...A qualitative study by Watts (2016) addressed what conditions contribute to the retention of teachers in rural school districts. Watts uses three guiding question that are in what ways do professional relationships influence teacher retention, how does school culture impact teacher retention, and what conditions outside of school influence teacher retention. The participants in this study are employed within the three rural counties in eastern Kentucky from November 2015 to February 2016. The counties that participated are Fairfield, Laurens, and Pickens. The superintendent and two principals from each district were invited to participate in individual interviews. The two types of interview Watts used was semi-structured individual interviews...
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...http://www.studymode.com/essays/Drainflow-Repairing-Jobs-That-Fail-To-1346002.html Drainflow Repairing Jobs That Fail to Satisfy Potential effectiveness of a Cash Reward System and Structured Interview Program for DrainFlow Report for the Manager William Assemiah, 12021643 Irene Aidoo, 12021610 Sroda Adzo Apam, 12021626 Asare Ohenedwira Thomas, 12021639 Dorothy Dede Aklerh Asamoah, 12021634 Sampson Abbey Armah, 12021630 Arthur Sherifa, 12021631 Amadu Waliu, 12021617 Report Summary 1. Executive Summary DrainFlow, a plumbing maintenance firm in the USA, has been losing its customers to competitors due to poor services. Job motivation and satisfaction among employees is declining across various job categories within the firm. This dissatisfaction has been attributed to the overspecialization of some job functions in the company. The report attempts to assist DrainFlow improve in three key areas: job structure and design, incentive policies, and recruitment practices. It will go further to analyze the causes of the woes being faced by DrainFlow and provide a constructive recommendation on how to overcome them The main contents include an introduction to the problems DrainFlow is encountering, analyses of the current business, and recommendations on how DrainFlow can overcome these issues to foster a long-term competitive advantage. 2. Introduction Research shows that a happy worker is a productive employee. Satisfied employees tend to be better at their workplaces...
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...complete retention strategy, due to gathering new customers is costly. Being able to retain customers during a downfall, when that is happening people are looking for a lower cost alternative. Knowing why a customer is leaving is important. There are customer churn analysis and apprehending methods, and trend analysis. Along with the customer churn profiling. Developing Customer Retention Strategies. Customer Retention is important because getting a new customer is expensive rather than keeping the existing one. Retention is meaningful to most companies because the cost of having new customers is much more than the cost of keeping good relationships with their current customers. How to contain customers during a downfall? During a downfall is the time when people look for a lower cost alternative. In these circumstances, down-selling can be key to retaining customers. When economy overcomes, the customers are likely to move up to the original services they had subscribed too. Down falling is better than losing customers. However that can have negative effects on sales, this should be carried out carefully on customers who are at risk of churning to lower cost alternatives, methods can be used to identify customers at risk of churning. Knowing why a customer leaves. The most important thing in customer retention is to know the customer well enough, know there expectations, satisfactions, and their tendencies. By knowing these about a customer the more efficient retention strategies...
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...PREMIER COLLEGE DOCUMENT RETENTION POLICY January 20, 2016 POLICY STATEMENT POLICY STATEMENT Premier College has developed a document Retention Policy to protect and preserve all critical documents as required by state and federal laws. The College is responsible for retaining paper and electronic documents in a safe and secure environment to ensure the basic values of accuracy, confidentiality, security, and proper archiving as well as proper document destruction once documents have served their purpose. This Policy is also for the purpose of aiding employees of the organization understanding their obligations in retaining electronic documents including e-mail, Web files, sound and movie files, PDF, TIFF, TXT files and documents, Calendars, Computer usage logs, Internet usage logs, Databases, and all Microsoft Office or other formatted file. This policy is written with considerations for compliance with federal mandates and acts including The Sarbanes-Oxley Act, Health Insurance Portability and Accountability Act (HIPPA), The Fair Credit and Accurate Transaction Act (FACTA), Gramm-Leach-Bliley (GLB) and other federal, state and local mandates. EFFECTIVE DATE This Policy is effective as of January 20, 2016, (the “Effective Date”) and applies to all documents created after the Effective Date. However, to the extent possible, the Policy will be applied to all documents regardless of creation date. LEGAL HOLD A legal hold suspends all document destruction...
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...To truly reach employees and make your messages stick, you need to approach them as any company would approach their potential customers. Sound crazy? We will attempt to de-crazy it for you. Check it out: Employees are consumers of your messages, just as your customers are consumers of your product. Like your customers, your employees are busy. Their attention is being pulled in a dozen different directions at any given moment. Therefore, it takes strong, authentic and cleverly presented messages in order to cut through the day to day clutter and really reach an employee. And we’ve found that when employees are treated not as assembly line producers, but rather as humans whose allegiance an organization is fortunate to have, something very beneficial happens—employees will work harder and better because they feel an emotional attachment to their employer. This is something theCEO of Southwest Airlines learned long ago – and to great benefit. Over the years, whenever reporters would ask CEO Herb Kelleher the secret to Southwest’s success, he had a consistent response. “You have to treat your employees like customers,” he told Fortune in 2001. Friends and peers of Kelleher’s would often see his philosophy in action. “There isn’t any customer satisfaction without employee satisfaction,” said Gordon Bethune, the former chief executive of Continental Airlines, and an old friend of Mr. Kelleher’s. “He recognized that good employee relations would affect the bottom line....
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...Measuring Customer Satisfaction Introduction – Customer Satisfaction The definition of customer satisfaction is very simple. A customer is satisfied whenever his or her needs, real or perceived, are met or exceeded. So how do you know what the customer needs, wants and expects? It’s very simple. You ask, and then you provide what the customer wants and more (Gerson, 1993, p.17). There exists an interaction between the desired results and customer satisfaction, customer loyalty and customer retention. Without the customer it is impossible for any business to sustain itself. Achieving the desired results is frequently a result of customer actions. Any business without a focus on customer satisfaction is at the mercy of the market. Without loyal customers eventually a competitor will satisfy those desires and the customer retention rate will decrease. There are several levels of customers: 1 1. Dissatisfied customer - Looking for someone else to provide product or service. 2. Satisfied customer - Open to the next better opportunity. 3. Loyal customer - Returns despite offers by the competition. Dissatisfied customers are an interesting group. For every one that complains there are at least 25 who do not. Dissatisfied customers by word of mouth will tell eight to sixteen others about their dissatisfaction. With the web some are now telling thousands. 91% of dissatisfied customers never purchase goods or services from the company...
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...Product/service being offered Myer is Australia's largest department store group, and a market leader in Australian retailing, offering an unrivalled choice in the latest national, international and 'exclusive to Myer' brands across women's, men's, and children's fashion, as well as accessories, cosmetics, homeware, and much more. Myer’s focus remains on being the first choice for customers when shopping for fashion, cosmetics and the home. They have the largest range of desired brands and styles that offer newness, fashionability, quality and value, with increasing exclusivity. The Myer merchandise offer includes 11 core product categories: Womenswear; Menswear; Miss Shop (Youth); Childrenswear; Intimate apparel; Beauty, fragrance and cosmetics; Homewares; Electrical goods; Toys; Footwear, handbags and accessories; and General merchandise. Besides having a wide range of merchandise, Myer also provide services in selected stores, which include Cafés and Restaurants, Formal Hire, Optical, Hair and Beauty Salons, florist (My Flowerhouse),Weight Watchers Lifestyle Centres, Photographic, and Myer Bridal & Gift Registry. Sources of value Value creation and delivery is a key element for strategic customer relationship management. Value can be thought of as the relationship between the benefits experienced from a product or service and the sacrifices made to enjoy those benefits. * Value from product In terms of product innovation, Myer has introduced a new sister...
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...Research proposal on “RECORD MANAGEMENT PRACTICES IN ICT ENVIRONMENT” Case study: Prime Minister Office – Regional Administration and Local Government TABLE OF CONTENTS CHAPTER ONE 4 1 INTRODUCTION 4 1.1 Overview of business records management in Tanzania 5 1.2 Statement of the Problem 6 1.2.1 Legal requirements: 7 1.2.2 Policy instruments: 8 1.2.3 The current situation 9 1.3 Objectives of the study 10 1.3.1 General objective 10 1.3.2 Specific objectives 11 1.4 Research Questions 11 1.5 Significance of the study 12 2 CHAPTER TWO: LITERATURE REVIEW 13 2.1 Introduction 13 2.2 DATA, INFORMATION, KNOWLEDGE AND RECORDS MANAGEMENT 13 2.2.1 An overview of data, information, knowledge and records 13 2.2.2 Role of data, information, knowledge and records in organizations 14 2.2.3 Information and knowledge as critical resources in development 15 2.3 Meaning of Record 17 2.3.1 Records Management 17 2.3.2 Record keeping principles 18 2.3.3 Management of Public Records 27 2.3.4 Functions and responsibilities of a records office 28 2.4 Record management policies 29 2.5 Managing electronic records 30 2.6 THEORETICAL FRAMEWORK OF THE STUDY 31 2.6.1 Records life-cycle 31 2.6.2 Records continuum 33 2.6.3 Hybrid records life-cycle theory 36 2.6.4 Linking the theoretical framework to the research problem 37 3 CHAPTER THREE: RESEARCH METHODOLOGY 39 3.1 Introduction 39 3.2 Research area 39 3.3 Research design 39 3.4 Population and sampling procedure 39 3.5...
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...RUNING HEAD: BEST PRACTICES IN CUSTOMER SATISFACTION MEASUREMENT Customer Satisfaction Measurement Best Practices Devry University Keller Graduate School Of Management Managing Quality 09/21/2012 Customer satisfaction is the state of mind that customers have about a company when their expectations have been met or exceeded over the lifetime of the product or service. The achievement of customer satisfaction leads to company loyalty and product repurchase. Customer satisfaction is very important in all types of business operations and the best practices that deliver such a satisfaction are the tools that lead to the best results and gains that many firm and companies enjoy at the end of the quest. The best practices in customer service are the engine of the company future and this does reflect in the culture of the company and how it handles the most important factor in its look for best results and shines the road for the competitive leadership awards. Being able to understand the satisfaction level of customer can make the fine lines between loss and profit. Top managers and responsible executives need to assess the importance of understanding if their customers are still satisfied with their products and services as they were last year or last quarter. They also need to know how that level of satisfaction can affect the profits of the firm or company and if those changes in the satisfaction...
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...W A T S O N H A L L UK data retention requirements information data retention and disposal Watson Hall Ltd London 020 7183 3710 Edinburgh 0131 510 2001 info@watsonhall.com www.watsonhall.com Each type of data within an organisation should be identified and classified. Once this has been completed and during periodic reviews, it is necessary to define the retention and disposal policy. Business data records should be assessed for the statutory and legal requirements, business and accountability requirements and the risks associated with keeping or disposing of the data records. A records management system or schedule of data retention criteria can be used to document the data records, the requirements and the security controls needed for their identification, storage, protection, retrieval, retention and disposal. There are a large number of statutes, case law and regulations defining how long some data must be kept for before it is destroyed — some of which are outlined on the following pages. A few requirements such as records of wages apply to almost all sectors, but we have listed some specific requirements for the communications, financial and governmental sectors. Other sectors have equally important requirements. The exact minimum retention period varies with the specific data type, and the starting date is often context related e.g. period from an event like an accident, retirement or the advertisement of a product. This document is based on the previous work...
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...retained for a certain period. It needs to be easily accessed and understood in the future. Information should be archived to increase the security of the data so that only authorised people can access it. Another reason why information should be archived is so that it frees up space in the workplace to ensure that the place is not cramped with information that is not required frequently and to make sure that it is a pleasant clutter- free place to work in. 1.2 The purpose of agreeing retention dates is to ensure that the organisation has compliance with the Skill Funding Agency which requires learner files to be held on to for 5 years. It is important for staff to know the retention periods before archiving so that there is no risk of archiving information that is not relevant and can be destroyed and also to ensure that there is no risk of destroying information that is still within its retention period which could cause huge problems to the organisation. Another purpose for agree retention periods is so that the archiving system can be kept organised and space on the hard-drive is not being wasted in information that doesn’t need to be kept anymore and it makes it easier for specific information to be found and accessed when needed as there are less files to look through. 1.3 When archiving information it is vital that it is filed in the correct place in the hard-drive so that authorised staff can access it easily, it is securely protected and there is no risk of the...
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...uses data processing and analyses software to generate information relevant to their business that manages can act on. They are able to utilize this Business Intelligence resource to more closely and accurately monitor customer satisfaction, increase their customer retention rates and at the same time improve the scalability of their business, without added capital expenditure. They offer an app download on their homepage (eCourier, 2014 ) that allows customers to track the delivery in real-time. On ‘chatting’ with a customer service rep, “Nicola”, the author was informed that eCourier actually offers a customer a real-time video feed of their package from pickup to delivery. This is a unique use of IS technologies and would offer a customer a unique level of customer interaction and service. Utilizing a service such as this would offer a strategic advantage above its competitors. b. Cablecom: This company uses statistical software for data mining and survey creation. They were able to utilize these IS technologies as part of a Knowledge Management and Management Support system. In doing this they achieved a better understanding of customer satisfaction and managed to improve both customer service and retention (UPC, 2014). c. Bryan Cave : This legal services company used a Business Intelligence system to increase profitability and operational efficiency. They could use this BI tool to track real-time budget changes and change their level of service to customize...
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...DISCUSS THE PROTECTION METHODS TO VITAL RECORDS IN RECORDS CENTER. INTRODUCTION Vital records are the records that an organization requires to function regardless of the kind of format it is in (i.e. paper, photo, database, magnetic tape) that must be protected in the event of an emergency or disaster because of the severe consequences to the office/organization if gets destroyed or lost. Vital records may include pension plans, policies, payroll plans, succession plans, and delegation of authority, birth certificates, death certificates and marriage licenses. Vital records are essential for the continuation or reconstruction of an agency/organization. It is these records that are important in establishing the legal and financial position of the agency and/or those important in preserving the rights of an agency/organization, its employees or clients. There are four methods of vital records protection which includes; 1. Dispersal, 2. Duplication, 3. Onsite storage 4. Offsite storage. 1. Dispersal During the regular course of business in any organization or agency, a routine distribution of vital information to various locations within the organization for use and reference is a standard procedure necessary for the operation of the organizations to enable reach its mandate. In the dispersal method of protecting these vital records copies of records containing vital information may be routinely distributed outside the agency to various state agencies, other governmental entities...
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