...RESOLVING CONFLICT IN AN ORGANIZATION Tasha Smith Business 610 Instructor P. Zobisch December 6, 2010 Resolving Conflict in an Organization Team work is recognized more as a collaborative effort by the members for the mutual benefits of corporation and organization employee relations resulted as cooperation among the team members. This signifies the role of effective team and its performance inside the organizational premises. Team work defines the harmony and patience essential to be present in members for the reason of achieving goals in association with team. Research can be down specifically to the conflicting resolution by collaborative attitude building through group activities; making it useful in organization to avoid union based grouping for the reason of enhancing employee productivity Team Building and Conflict Resolution Conflicts reflect the difference in the opinions and ideas that may arise among the group members either due to any cultural barrier or any other workplace hatred due to unequal distribution of power and recognition for performance. Therefore it shows that individual work related activities are subject to give raise to conflicts due to above stated actions. However, in any case if it arise, it is better to go for team building strategies for conflict resolution with minimum emphasis on giving leverage for the expansion and strengthening of conflict as it may enhance the differences among the employees followed by decreasing productivity....
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...Introduction Conflict is inevitable in any work environment due to inherent differences in goals, needs, desires, responsibilities, perceptions, and ideas. According to Danna & Griffin (1999), persistent conflict at work is detrimental to the work climate and negatively affects individual’s physical and psychological well-being, resulting in increased turnover and absenteeism, reduced co-ordination and collaboration, and lower efficiency. However, the most common triggers of situations of conflict are: communication problems, organizational structure, role disputes, lack of resources, misunderstandings, and lack of professional commitment among others (Santiago et al. 2009). Conflict is commonly perceived as being a negative issue. However, the experience of dealing with conflict can lead to positive outcomes for nurses, their colleagues and patients. Conflict that is managed effectively by nurses can lead to personal and organizational growth. Therefore, well-managed conflict resolution, which may include the use of strategies such as clinical supervision and individual reflection, can be used to stimulate creativity and innovation in the team, in the medium to long term, which can positively impact on patient care (Hocking, 2006). Team members who are able to learn to resolve their differences and turn conflict into such a learning experience are helping to build a learning culture in their workplace. Success, in turn, further strengthens relationships and individuality...
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...is to explore high performing work team by analyzing a survey or questionnaire provided by Professor Dr. Nicholas J. Scalzo in Week 3 from the class of Managing Virtual and Global Teams (HRMD/665). High performing work team is important because it operates in an atmosphere of mutual respect in which team members identify with each other and with the team as a whole. According to Moldjord, and Iversen, (2015), high performance teams have members whose skills, attitudes and competencies enable them to achieve team goals, make tough decisions, communicate under stress, manage conflict, and solve challenging task. By the end of this essay, it will be determined if this survey or questionnaire is sufficient to measure a high performing work team and if it can be utilized as such. High Performing Work Team Team performance is what contributes to a team success of failure. According to Thompson (2014), team performance analysis consists of productivity, cohesion, learning, and integration. This analysis identifies the factors on how team performance effectiveness should be evaluated. Productivity measure whether the team achieve their goals. It requires the team to have a clear goal and adapt accordingly as new information arrives, if the goals changes, and if the organizational priorities has shifted. Productivity is what evaluates the team’s output meets the standards of those who have to use it. It is imperative that each members of the team accept the identified goals to...
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...Groups, Teams, and Conflict Fred Lombardo MTG/311 May 31, 2015 John Clair Groups, Teams, and Conflict University of Phoenix Material Team Strategy Plan 1. Complete the following table to address the creation of teams at Riordan Manufacturing. Strategy | Strengths | Weaknesses | During forming stage members roles are defined | By defining roles everyone is aware of each other’s roles are and exactly what their part is, and what is expected of them. | Some members may not like their roles and act out in dysfunctional behavior, or power struggles may form | While in the storming stage strategy’s to resolve conflicts are employed | The hierarchy of the group can begin to demonstrate leadership qualities | Avoidance of power struggles and not willing to use conflict resolution just yet. | Norming stage open lines of communication | Cohesiveness develops due to camaraderie and group identity. | Gossip starts in group from disgruntled members | performing stage plan for team goals | Group energy guides Team to achieve goals. | Disgruntled members can corrupt group energy while slowing production down. | Adjourning stage team is rewarded for reaching team goals. | Wrapping up, group member’s celebration festivities of completing goals. Members esteem at a high. | Disgruntled member create negative results if allowed to participate in festivities | 2. Identify the team formation strategy that is most suitable for Riordan Manufacturing, and provide...
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...Addressing Challenges of Groups and Teams During recent times the organization experienced drastic changes in the communication industry. These changes had a detrimental effect on the company’s customer base and the net profit our company, Desert Communications. The current situation requires us to re-think our service delivery model, increase efficiencies from our support departments and transition the traditional customer service departments to value-added units that support the sales and marketing operations efforts. During the following months the orgaization will implement operational changes in the customer-service call center with the objective of developing a more dynamic customer response and leverage customer contact to expand our service offering channels. These operational changes need to be addressed to the employees in the call center in ways that maximize the employee acceptance, collaboration, long-term objectives and understanding of common goals. The following outlines the presentation and delivery plan of the upcoming transformational operational plan. Presentation Methods There is a difference between a group and a team. A team can be characterized as a coordinated effort between a set of people. These efforts result in a better performance than an individual’s work. “A group is two or more participants that primarily share objectives” (Robbins & Judge, 2011). Suggest a method for an operational change consists of many factors that will either be...
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...Addressing Challenges of Groups and Teams Lacy Williams LDR/531 University of Phoenix Lois Mason April 15, 2012 Addressing Challenges of Groups and Teams Desert Communications Incorporated is a major wireless telecommunications organization experiencing a decline in net profit. This decrease is attributed to a change in the communications industry and a decline in the demand of communication products. Desert is beginning a strategic movement to reallocate its resources to capitalize on the added communication services in the industry. A team has been assigned to integrate strategies that will help generate the profit needed in regard to its call center. Contained in this paper is the strategic plan created by the team to aid in team and management collaboration, training programs, and tactics in identifying and minimizing conflict within teams. Presenting the Operational Change Before the team creates a strategic plan, management should not inform employees of the change because this may create problems among the employees. They may think jobs are at risk or the company is closing. After the plan is created, management should provide employees with details of the plan that affect them. These details will include the organization’s mission, how it intends to fulfill that mission, and the plan to train employees and provide them with the tools needed to perform effectively their tasks during and after the operational change. Training of Multiple Audiences ...
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...Uses of Conflict in Team Dynamics Introduction The Team concept is in no way a new idea, there have been many different types of teams throughout history sports teams, historical societies and theater groups just to name a few. However, in today’s work environment the Team concept has become a valuable tool used by various businesses to address and assess issues within those organizations leading to greater efficiency and production. As such conflicts, a common occurrence within a team, should be understood, properly managed and ultimately used as a positive method to help the team achieve its goal(s). The challenge is to take advantage of the opportunities inherent within conflict while reducing the potential negative effects. Definition of Conflict Conflict is generally a disagreement regarding interests and ideas between two or more individuals within an organization. While conflict can be viewed as negative, it has important implications in increasing the effectiveness of a team. (Esquirel & Kleiner, 2006). “A number of scholars have argued that conflict-management, and particularly conflict resolution, is an important predicator of the group conflict-performance relationship” (Marks, Mathieu & Zoccora, 2001, 356). If a group/team can effectively learn to recognize potential conflicts and be proactive in trying to avert them it shows that the team has learned to work as one unit, not diminishing the need for individuality, rather to show that...
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...Communication Between Different Healthcare Facilities Over the years its been proven that communication between different teams within an organization is very important in being successful. Patients often have to come in contact with many different members of the staff when they visit a healthcare facility, therefore each team has to make sure they are on the same page when its comes to the care of that patient. Effective communication prevents major mishaps and cuts down on risks of inaccurate information when the staff is handling critical patient care. Communication and collaboration within an organization is key to the thriving care of a facility. There can be several risks when organizational teams within an organization fails to communicate effectively and work together. Without the proper skills of communication and working together, critical information and changes in a patient’s care can go unnoticed, causing medical errors to transpire and leaving the patient and the facility in a tight spot. When it comes to communication, there are both strengths and weaknesses. Some of the strengths of communications is the ability to issue out useful information both verbally and written. Efficient communication is not just about sharing information verbally but its how the information is shared between the different teams. Daily healthcare personnel find themselves in situations that decisions made can affect all involved and not just the patients. Communication strengths also...
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...Conflict Management Plan Doug Rose MGT311 Organization Development 3 July 2012 Eve Barnett University of Phoenix Material Conflict Management Plan 1. Identify the available conflict management strategies and their strengths and weaknesses. |Strategy |Strengths |Weaknesses | |Competing |High degree of assertiveness |Win at all costs | | |Used in emergency situations |Hurts others feelings | | |Good for unpopular decisions |Viewed as abusive | | | |If used in less than urgent situations could| | | |cause resentment | | |Parties show respect to each other |Takes longer to resolve | |Collaborating |Works well in team setting |Both parties may not be open to | | |Resolving previously unresolved conflicts |collaboration | | ...
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...Groups, Teams, and Conflict MTG/311 March 4, 2015 Groups, Teams, and Conflict Team Strategy Plan 1. Complete the following table to address the creation of teams at Riordan Manufacturing. Strategy | Strengths | Weaknesses | Forming: Cross-Functional with Common Plan and PurposeIdentify team members, analyze work, develop goals to achieve mission success, and generate strategies to achieve goals (Robbins & Judge, 2013). | High level of communication promotes clearly defined purpose. Proper planning enhances climate of trust and allows common purpose to provide guidance for overcoming barriers (Robbins & Judge, 2013). Enhanced tendency to attain synergy and achieve goals (Wienclaw, 2015). | Personal agendas weaken the common purpose and reduce cohesiveness. Infrequent strategy reviews encourages team confusion (Robbins & Judge, 2013). | Storming: Team Member Commitment | Create structure and processes. Reduced dysfunctional conflict and build trust and cohesiveness (Robbins & Judge, 2013). | Challenges to authority. Some participants may struggle with the limits the team levies on individualism. | Norming: Determine Leadership Hierarchy and Performance Metrics | Clearly defined chain of command promotes normalcy and respect. Clearly communicated performance metrics enhances normalcy (Robbins & Judge, 2013). | New task assignments may cause some members to revert to Storming phase. | Performing: Coach to Goals | Team Manager is able to...
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... • What does collaboration mean to you? How might collaboration foster learning? Collaboration is working with a group of people to create and/or complete a project. Collaboration teaches you how to work well with others, and is a good way to learn social skills! * What did you learn about yourself from the Discovery Wheel and Develop Your Multiple Intelligences exercises in the textbook? How might you use this information in your Learning Team? • How do you think individual diversity and conflict management relate to teamwork? Individual diversity and conflict management can relate to teamwork because if there is no liaison in the group then there is no one being held accountable. • What is your idea of a successful team? How would you build such a team? A successful team consists of individuals that work together to provide a successful solution or project. You build this team based on the individuals’ work ethics and drive. • What do you think are the advantages and disadvantages of working in a collaborative team? The advantages to working in a collaborative team are that you don’t have a lot of work on your plate and you can focus on a certain part of the project. The disadvantage is if your team doesn’t work as a team and work together, or if there is a lack of communication. • What potential sources of conflict do you think are present in the Learning Team situation? How can you prepare for potential conflicts and resolution? • How might...
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...Conflict Management Plan MGT/311 Version 1 1 University of Phoenix Material Conflict Management Plan 1. Identify the available conflict management strategies and their strengths and weaknesses. Strengths Strategy Weaknesses Could potentially cause poor relationship between competing parties. Reach solution at the expense of others. Time consuming to gain agreement on solution. Mandates effort for all parties involved. Competition Provides a quick resolution. Confront unpopular actions. Collaboration Avoidance The ability to solve initial issue. Builds relationship for future projects. Shared responsibility of resolution. Less stressful because of win-win outcome. Avoids disruption. Buys time to gather thoughts. Failure to reconcile differences of original conflict. Negligence of having a resolution. Temporary solution. Management puts his or her goals on hold so others can achieve their goals. Requires extensive cooperation. Temporary solution. A potential lose-lose situation because parties might not be satisfied. Need for monitoring to ensure that each party lives up to their end of the bargain. Can not be used for complex issues. Accommodation Compromise Allows the ability access the situation from every angle. Preserves future relationships. Ability to prioritize issues that are more important. Efficient resolution. Effective for non complex issues. 2. Which of the available conflict...
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...University of Phoenix Material Team Strategy Plan 1. Complete the following table to address the creation of teams at Riordan Manufacturing. |Strategy |Strengths |Weaknesses | |Forming stage |Determines what behaviors are acceptable. |Group may be anxious due to uncertainty in | | |Once complete, members will consider |the beginning, as the group does not yet | | |themselves as part of a group. |have an agenda to follow. | |Storming stage |Acceptance of the group, determine |Resistance by some in regards to | | |hierarchy of leadership within the group. |constraints it imposes on individuality. | |Norming stage |Group solidifies and sets expectations. |Groups may establish a list of “don’ts.” | | |Team member’s behavior is defined as what |In fear of over or under producing may | | |is acceptable. This includes performance, |result in layoffs, wage cuts, and work | | |appearance, social arrangement, and |incentives. Therefore, a road “in the | |...
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...Collaboration and Conflict Resolution Complete the following in your team meeting and be prepared to report your results and discussions to the class: * Review the Learning Team Toolkit materials. * Discuss the following questions: What is collaboration? What value might collaboration have in a learning environment? Collaboration is working together to achieve a goal.[1] It is a recursive[2] process where two or more people or organizations work together to realize shared goals, (this is more than the intersection of common goals seen in co-operative ventures, [ but a deep, collective, determination to reach an identical objective ] collaborative learning refers to methodologies and environments in which learners engage in a common task where each individual depends on and is accountable to each other. These include both face-to-face conversations[5] and computer discussions (online forums, chat rooms, etc.) What conflicts might you anticipate while working in a team? How might the team handle potential conflicts among members? * Discuss any concept that a team member is having a difficult time understanding. * Examine the importance and applicability of this week's concepts to each team member and to society in general. * Plan and work on team assignments or projects. There are many types of conflicts that are possible in a team setting. In light of this, let me name a few of them. First, there are personality conflicts. As you know, all people...
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...is it, what are its elements, what are its functions and tasks, and in what forms it can be seen. * According to P.Robbins and A.Judge(2012), there are seven elements, with the help of which you can define the culture in an organization. These elements are mostly degree to which people in organization, for example, take risks, pay attention to details, focus on team work, orient on the outcome, etc. All these characteristics can be high or low. * In my opinion, the following elements, taken together, can make a picture of the culture in an organization: Awareness of yourself and your place in the organization. For example, some cultures value hiding employee’s emotions, others - encourage their openness. In some cases, independence and creativity are demonstrated through the partnership, and in others - through individualism. Communication system and communicational language. The use of oral, written, non-verbal communication, " telephone laws" and openness of communication varies from group to group, from organization to organization. Worker’s appearance, clothing and presentation of himself at work. There is a big variety of uniforms, business styles, neatness, cosmetics, hair, etc. All these confirm the presence of multiple micro-cultures. What and how people eat, customs and traditions in this area. For example, some people bring their own food, some visit a coffee shop inside or outside the organization Frequency and duration of eating also play role. It is...
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