...effective teams: a literature review Characteristics of effective teams: a literature review SHARON MICKAN AND SYLVIA RODGER Sharon Mickan is a PhD student and Sylvia Rodger is a Senior Lecturer in the Department of Occupational Therapy at The University of Queensland. Sharon holds a NH&MRC Public Health Postgraduate Research Scholarship. Abstract Effective healthcare teams often elude consistent definition because of the complexity of teamwork. Systems theory offers a dynamic view of teamwork, in which input conditions are transformed via optimum throughput processes into maximal output. This article describes eighteen characteristics of effective teams across input conditions and teamwork processes, which have been identified from the literature. Background Research into team effectiveness has traditionally searched for characteristics of effective teams. Quantitative evaluations of specific interventions have largely been inconclusive and emphasised the need for further research (Schwartzmann 1986). The complexity of team functioning precludes reducing teams to their least number of components. Rather, a systems theory approach recognises the relationships and interdependence between and within teams. Given the importance of teamwork to delivering healthcare, a better understanding of how teams function effectively will be invaluable for educating and developing teams. This article will summarise and evaluate characteristics that create and maintain teams in healthcare environments...
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...Instructor’s Name Course Date Reflection Portfolio on Personal Values and NSW Health Values Introduction Values are important in any organization. Values give an organization credibility in the eyes of its clients. Promotion of ethical values is a role of every stakeholder of the organization. At New South Wales (NSW) Health and private employers ensure promotion of value through adherence to their value statements. This reflection portfolio evaluates the said values assuming that one works within that organization. In order to perform this reflection, one has to make sure that personal values are not compromised by the employer. Compromise may hinder independent comparison of one’s personal values and those of NSW Health. This work will analyze the influence of these values on health teams and demonstrate how NSW Health leaders may use these values to impact effectively on patient’s healthcare. An independent evaluator needs to follow the criteria that ensure professional practice. I adopted my values in a collage characterized by strong family bondage and commitment, sharing, love, happiness and family pets. This collage values happiness, wealth and family bondage than other matters in life. I express my vision for a happy family, values and goals to measure progress. My vision aims to ensure family safety, health and togetherness. In order to have a happy family, one must attend to all their needs including shelter and...
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...Improve the Performance of Healthcare Abstract This paper explores eight published articles, and one book that report on results from research conducted on three big ideas that represent great opportunities to improve the performance of healthcare organizations. Three articles explain the helpfulness of virtual teaming, two articles and one book explains the benefits of outsourcing, and the last three articles explain why customer relationship management, also known as CRM, is a helpful resource. This paper will define the management practice or breakthrough idea, discuss the expected impact on improved patient outcomes, higher levels of customer satisfaction, and identify the critical success factors associated with implementing these programs in a health services organization. These management practices or breakthrough ideas, in my judgment, will be ranked the greatest, second greatest, and third greatest potential benefit for healthcare organizations. Healthcare is one of the biggest organizations around. Because of its size, and the many departments within a healthcare cooperation there is much need for organization between management, staff and their patients. There are many ways to make sure that a healthcare system operates smoothly. I agree with Martin Van Buren when he stated that it is easier to do a job right, then to explain why you didn’t. In this paper there will be three ideas that may get the job done right such as, virtual teams, outsourcing, and customer...
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...Purpose of Team in Healthcare Learning Team B HCS/320 August 27, 2012 Professor Patrice Ross, MBA, Doctoral Learner The Purpose of Team in Healthcare Healthcare teams have become more widespread in the healthcare field, and for good reason healthcare teams helps to provide safer and better quality. Just as patients expect to trust in their care giver and physician team member need to trust everyone in the group (Jamie Egan). All healthcare professional must be dependable, able to communicate respectfully, and they must have a common understanding of the shared/individual responsibilities expected out of everyone. Denise states, the purpose of team in healthcare is diagnose, analyze and to provide care for patients. By working as a team, the healthcare team can decide what is wrong with the patient, what caused the ailment and decide which treatment is best for the patient. The team also communicates with him/her family members to keep them up- to- date regarding what the diagnosis is, the prognosis and what the treatment may be. Linda quoted “that” the purpose of teams is to ensure the best healthcare experience for every patient, by layering coverage starting with admissions, to the patient transporter, or to the tech, unit host, registered nurse, personal aide, and physicians as a system of built in “check and balance” are in place to prevent life threatening over-sites. I think that the purpose of a team is to come together for a common purpose and to work effective...
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...Organizational Structure The organization that I currently work for is a hospital within the Advocate Healthcare System, it is the logical choice to use as my selected organization because I am currently on staff at one of their hospitals and have also had extensive opportunities to see how other health care systems work. Advocate prides itself on its marketable approach to healthcare in todays society, they have embraced the technological changes and advancements that are currently trending in the United States and are one of the few healthcare systems that is still growing rather than showing a decline in their organization. Advocate utilizes a matrix organizations structure that combines the best of both functional and divisional organizational structures. The entire Advocate family works in teams which are brought together through specialties and skill sets from across our entire organization to come together to plan the current and future plans for our hospitals and outpatient centers. The teams vary in management levels and there is a multitude for each facility that then breaks down into lower level management teams on each unit. This is very different from some of the private healthcare systems in the area such as Centegra which still operates on a functional organizational structure which focuses only on specialties in their healthcare systems rather than moving into the newer ways of embracing technology with healthcare. They tend to stick to what has always worked in the...
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... Providence Healthcare Network By Lori L. Love There are five basic elements of the functional approach to management according to Henry Fayol. These elements are planning, organizing, leading, coordinating and controlling. I was able to interview Brett Esrock who is now the CEO of Providence Healthcare Network. Mr. Esrock went to business school and is a graduate of Indiana University. His goal at the time was to be CEO of a Fortune 500 company. Around 20 years ago, he accepted his first job in finance with a healthcare organization. His intention was to return to the business world in a couple of years. It was in that position that Mr. Esrock came to love healthcare. He found that healthcare is very community and relationship driven. It represents more of who he is as a person. In 1992, Mr. Esrock moved into the operations side of healthcare. He went on to serve as a Chief Operating Officer (COO) with SSM Healthcare in St. Louis. He served the St. Louis community for 15+ years. He later moved to Lubbock, Texas as a COO where he aided in building a new hospital from the ground up. From Lubbock, he came to Providence Health Center in Waco, Texas and served as the COO for two years before being promoted as the CEO. This is his first time as a CEO of a health system. Mr. Esrock believes in building a cohesive team environment that will enable associates to meet both their personal goals and professional goals. He believes that using a collaborative team effort, will...
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...Interprofessional Collaboration By: Faith Syders Healthcare organizations are growing and changing in the recent years. The way healthcare is delivered is changing also. One of the changes that are occurring in healthcare recently is interprofessional collaboration. All of the staff members caring for the patients are starting to use a team approach to the delivery of care. Management is training staff to use interprofessional collaboration model for delivery of care. There are some things to consider when analyzing the interprofessional collaboration model. The teamwork model of interprofessional collaboration has benefits. The staff members, patients, and the overall healthcare organization all benefit from this model. When management is interviewing potential employee’s they are looking for desirable characteristics to add to the teamwork model. Management also uses strategies for working effectively as a team when working with and training team members. At times, there will be ethical considerations that need to be addressed. Also, how will a management team introduce interprofessional collaboration when it is not the current model being utilized currently? The benefits of interprofessional collaboration cross the lines for the staff member, patient and the health care organization. Each group has their own benefits from the teamwork. The pieces of the team bring the benefits together to create a successful teamwork model. Staff members have benefits...
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...Importance of Teams Anne-Monette L. Aquino HCS/325 May 06, 2013 Professor Joan Ralph Webber Sunbeam Healthcare A Business Proposal to Improve Efficiency and Customer Service by Focusing on Teamwork Prepared for Mary Ivyland Senior Vice President, Business Development Sunbeam Healthcare Prepared by Anne Aquino Manager, Call Center Operations Sunbeam Healthcare May 06, 2013 Sunbeam Healthcare A Business Proposal to Improve Efficiency and Customer Service by Focusing on Teamwork Executive Summary Background Sunbeam Healthcare is a not-for-profit health care delivery system with a mission to improve the health of those they serve with a commitment to quality in all that they do. Sunbeam Healthcare’s goal is to provide quality care and programs that set community standards, surpass patients’ expectations and are provided in a caring, convenient, economical, and accessible manner. Objective Sunbeam Healthcare is aiming to improve efficiency and customer satisfaction in the Call Center department through teamwork and a widespread collaboration of everyone involved. The organization has to think about teamwork when it comes to customer service. The customer does not categorize individuals in the organization based on their business unit, department or position. They see them as one entity. Due to the budget constraints, the hiring of additional staff is not possible. Sunbeam Healthcare must find other ways to enhance and develop department productivity...
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...Importance of a Team Sara Marrow HCS 325 Monday August, 13, 2012 Dr. Robert Perdue Importance of a Team Background I work for a large healthcare organization. Within the organization I run a very busy call center. I feel that within the organization we need to create teams. These teams will help us stay organized with the ideas, goals and long term planning we are trying to work through. Objective As the manager of a busy call center, I have found that the volume of calls has doubled over the past year. We are suffering in our customer service and efficiency. I will propose that by adding the extra teams and with proper training we will increase our efficiency and customer service. We need to create teams to expand our call center. Goals I feel that teams are important in healthcare. The teams help us meet and be successful with the task at hand. Health care teams consisting of doctors, nurses, health educators, administrators, and various other professionals not including patients and consumers are effective in their own right. Another positive effect of working in teams involves learning opportunities for the health care professionals. Methods Members of a team must engage in both task work and teamwork processes to achieve their common goal. Task work is the component of the individual member’s performance independent of interaction with other members. Teamwork is the interdependent component of performance necessary to effectively...
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...important for a healthcare organization to have. Without good communication skills you might as well forget having a business. A good communication skill leads to success in any healthcare organization. It takes a life long process to learn how to communicate effectively. (Abbott, 2009) The organization has to have great communication skills if they want to make in today’s society. It is also important for the staff to be able to communicate well with the patients. Communication is the only way they get the medical advice and treatment they need. Lots of medical errors can occur and then if this happens we are dealing with the patient’s health. The most effective technique for sharing information and knowledge is organizational structure. (Graham, 2005) The organizational is the structure of having systems of task, reporting relationships and having communication that think everything together. If they have poor or outdated computer systems this would cause conflict between anyone. If you separate the organization into a functional structure it gives you good benefits. For example, it helps you with important knowledge between the different departments. Each group shares knowledge and works together with other departments and knows the skills to solve problems that may come about. Where I am employed if you have great teamwork you are always going to get feedback from people. We all think if new ideas and techniques to help us work better together as a team. We come up with...
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...behavior and show the patient that you care and are listening, and communicate effectively with other in the organization and other sources that may have to be dealt with. (RNCentral, 2012). EFFECTIVE TEAMWORK One way to share information and ideas is by working in teams. “A team is a small group of people with complementary skills, who work together to achieve a shared purpose and who hold themselves mutually accountable for its accomplishment” (Lombardi & Schermerhorn, 2007, p. 76). “Teamwork is essential in the provision of healthcare. The division of labor among medical, nursing and allied health practitioners means that no single professional can deliver a complete episode of healthcare” (Leggat, 2007, p. 1). Through teamwork, people work together to accomplish the goals set forth by members of the team or organization. Teamwork requires leadership, commitment, and understanding. Through these aspects, team members can learn how to operate together, achieve high levels of task performance, and membership satisfaction. When team members work together they can pull their resources together and come up with the best outcome possible for any problem they may have or goal they want to achieve. Working in teams also has a huge impact on...
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...unstable. Teamwork is an essential component in achieving high reliability particularly in healthcare organizations. A team consists of two or more individuals, who have specific roles, performs interdependent tasks, are adaptable and share a common goal. To work effectively together, team members must possess specific knowledge, skills and attitudes, such as the skills in monitoring each other’s performance, knowledge of their own and teammate’s task responsibilities and a positive disposition towards working in a team. Teamwork is critical for the delivery of healthcare. Physicians, nurses, pharmacists, technicians and other health professionals must coordinate their activities to deliver safe and efficient patient care. Characteristics of Effective Teams: Team Knowledge, Skills, and Attitudes | Characteristics of Effective Teams (Salas, Sims, and Klein 2004) | Team leadership | Have a clear common purpose | | Team member roles are clear but not overly rigid | | Involve the right people in decisions | | Conduct effective meetings | | Establish and revise team goals and plans | | Team members believe the leaders care about them | | Distribute and assign work thoughtfully | Backup behavior | Compensate for each other | | Manage conflict well-team members confront each other effectively | | Regularly provide feedback to each other, both individually and as a team (“debrief”) | | “Deal” with poor performers | | Are self-correcting | Mutual performance...
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...Annotation~ Team Building/Teams McConnell, C (2012) Teams, Team Building, and Teamwork. The Effective Health Care Supervisor p. 386 William, M, Gordon, J (2006). Nurse or Nurse Leader? Leadership Challenges in Building Healthcare Organizations The Business Review, Cambridge 6. 2 (Dec 2006): 296-297. Critical Summary of the editorial Authors Michael William and Jenn Gordan’s article about nurse leadership challenges in building healthcare organizations speak about nursing leadership as more an art than a science. They speak about building a healthcare organization, and how it requires well-honed leadership knowledge, competencies, and skills to develop and enable a successful and sustainable healthcare organization. There are many times in healthcare organizations where the support staff is not concerned or interested in growing the healthcare organization. A leader’s professional dream may be inhibited by the uncommitted support staff that is uninterested or unengaged. The authors speak about the 5 exemplary practices of leader ship as presented by James Kouzes and Barry Posner in their seminal work The Leadership Challenge is about how leaders get extraordinary things done in organizations. The study asks the question; how can nurse managers address and minimize the potentially harmful effects of limited staff interest in the growing healthcare industry? The authors indicate the solution is to...
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...someone to produce or create something. “Collaborative Care in healthcare occurs when multiple health providers from different professions provide comprehensive services by working with people, their families, care providers, and communities to deliver the highest quality of care across settings. Practice includes both clinical and non-clinical health-related work, such as diagnosis, treatment, surveillance, health communications, management, and support services” (Winnipeg Regional Health Authority, n.d.). Collaboration between interdisciplinary personnel is essential to excellence in patient care delivery. Currently there is a growing trend that “the basic education for all clinical professionals should include the knowledge, skills, and attitudes required to effectively participate in interdisciplinary teams, and that health care organizations should continue this education in the practice setting” (Ponte, Gross, Milliman-Richard,& Lacey, 2009). Although teamwork and interdisciplinary collaboration are ideal for healthcare, unfortunately these needs cannot or will not always be met by healthcare professionals. Collaboration and teamwork goals may not be met and for various reasons. There may be organizational barriers, barriers at the team level or within individual team members. A few of the most notable organizational barriers include lack of knowledge and/or appreciation of the roles of fellow healthcare professionals, lack of outcomes research on collaboration, legal...
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...There are a number of items that make a group a team. From the text readings the author states that in order to be a team that a group of individuals must have a common goal while exhibiting teamwork in the best way. The team should have complementary skill which would allow for the team to function smoothly. Healthcare teams are unique in that many of the teams must function independently as a member of the team while taking care of their specific discipline with the ultimate goal of high quality patient care. It’s important for each team member to play their role and not overstep the boundaries of their discipline. If there is an issue with the disciplines disagreeing or patient treatment plans counterbalancing it would then be the job of the team leader, in healthcare the patient’s lead physician, to make the call of what the appropriate treatment plan would be. I also believe that the most important characteristic in the success of any team is trust. A...
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