...Kerrie is a General Manager for a financial services company, which is facing a downturn in revenues due to a recession. Kerrie has agreed to a 15% reduction in her operating cost for her division. In part A Kerri uses a team based approach to address the cost reduction. It quickly becomes apparent to her that the majority of her management team were more concerned with how it would affect their departments and less concerned about the bigger picture. Karrie is aware of how it will affect all of their departments and her challenge at this point is to try and sell her decisions to the team. She also utilizes the departments HR representative for guidance with the restructuring from a neutral position. Part B discusses the implementation of her plan, starting with the redesign team. The results of the Redesign Team took about a month but revealed some very interesting information. Researched showed that the company had a disconnect from the customer. First, they didn’t offer online services which is a must have even if your financial services company prefers direct contact with the client. The research also revealed that some of the tasks like attempting to return calls were a dissatisfier to the customer and a huge time drain on the Account Managers. The research pointed in the direction of making the company more centralized rather than the regional structure that currently exists. In addition to the resistance from her management team Kerrie also faced dropping...
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...Kerrie Peterson works for a Fortune 500 company named Access. She is currently a General Manager (GM), over the corporate leading business unit. Each GM was asked to cut back their operating cost and Kerrie agreed to set her goal to 15 percent, during a quarterly financial review planning session. She was confident about meeting the 15 percent goal, but the challenge was getting her senior manager on board with the ideal. Kerrie called a meeting for her senior management team, to inform them of the changes. Kerrie stressed the fact that by their department being the largest department they must join this effort, in order to meet the goal for the greater good of the company, (Lester & Parnell, 2007, Case E). As general manager, Kerrie wanted to analyze how this change would affect personnel. She divided the work flow within her department in order to meet goals. Kerrie also wanted to establish a sense of cohesiveness amongst her management team and develop a better communication process. Within this case we where able to understand how management principles are implemented in the daily work flow of management. Henri Fayol, a French manager proposed 14 principles of management skills as guidelines, in which individuals in management can be taught. Principles that really stood out within this case was as follows; Unity of direction, Kerrie knew that each department within her unit had their own objectives, but the final product is to work toward one objective for the corporate...
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...Cultural Diverse Workforce on leadership Eligio Solis Southern New Hampshire University Abstract This paper explores three articles that reports on results for research on the positive and negative outcomes for leadership when working whit diverse workforce. These articles explore different perspectives of diverse workforce and its challenges. These challenges are mainly affected by the different types of culture and personalities that employees bring to organization mainly affecting its leaders. Outcomes of a Cultural Diverse Workforce Diversity is becoming more common among organizations and its rapid growth especially in the United States, is creating challenges across the globe. Diversity is not just defined for the different type of cultures that there is within an organization, there are other definitions to diversity. You can also find diversity in organization from the gender of a person, the sexual preference, religion, nationality, age and color. Diversity refers to an individual differences, that are within each person and creating some challenges for the organizations. Research shows that a diverse workplace can challenge the leader’s skills, attract top performers and eventually making corporations more global competitive by adapting to new culture and having more proficient leaders. Diversity is becoming more common among organizations and it is rapidly growing in this business. Diversity is refers to the differences between individuals weather is cultural...
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...as cared for and appreciated for their talent and capabilities. The companies must have great managers that are skilled and talented and are capable of leading their employees at the various tasks to the best of their abilities. Hence, leaders should understand the needs required and to use different leadership styles effectively and appropriately at the most suitable and required time with the changing and challenging periods. There are numerous leadership styles /practices however; four types are going to be described in this article as well as their best applications and implications. The leadership styles are measured according to two major criteria’s: one being imagination i.e. ability to produce new ideas and be creative to meet new challenges. Second is execution that is translating good ideas into deeds and results. The four styles are the following 1) leading by doing, 2) leading by team working, 3) leading by inspiring, 4) leading by empowering. Each style is dependent on the leader’s application of imagination and execution. For leading by doing the leader has to be fully in charge and authoritative i.e. ‘leading from the front’. For leading by team working the leader is a team player who makes full use of the team’s input and accordingly implements the team’s action plan i.e.’ leading from within’. For leading by inspiring the leader inspires and...
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...failings as a monarch primarily account for the strength of the challenge to absolutism in France which existed by the beginning of May 1789 - How far do you agree? Yes to a large extent it can be argued that it was Louis XVIs failings as a monarch that accounted for the strength of the challenge to the Ancien Regime. For example Louis' weak leadership meant he lacked the confidence to act assertively meaning he couldn't combat the growing strength of the privileged class and push through reforms. Moreover he was too easily influenced and took appeasement of the privileged too far instead of stopping them in their tracks. Although it could be argued that the power of the privileged accounted for the challenge to absolutism due to their self interest and corruption it is clear that without Louis weaknesses this would not of been such a serious issue and thus Louis failings remain the primary account to the strength of the challenge as he failed to keep control and influence within the privileged classes which in turn created difficulty when attempting the all important reforms. Moreover although the grievances could be seen as the primary reason and account for the strength of the challenge to absolutism it is clear they are not the most important. For example although it could be argued that the resentment from the third estate ,due to the tax burdens placed on them, mainly account for the strength in challenge it is clear that without Louis failures to reform and listen to...
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...in a health care setting are planning, organizing, leading, and controlling. Leading involves implementing the plans and helping employees work effectively toward accomplishing the organizational goals. The first major function of management in a health care setting is to plan. In order for anything to be accomplished, a plan must be put into place. Planning helps a health care manger and other employees stay organized. Part of the role of being a health care manager is knowing how to plan out goals effectively. Planning is utilized to enhance the role of a health care manager because it helps to identify goals clearly (Agriculture and Rural Development, 2001). When goals are planned effectively, the amount of time needed and effort that is used for achieving those goals would be reduced. The second major function of management in a health care setting is organization. Being organized helps a health care manager stay on track with day to day goals. In a health care environment, organization includes arranging tasks, people, and other resources that would assist with accomplishing the work (Lombardi, Schermerhorn, & Kramer, 2007). A health care manager must be able to construct plans build from their organizational skills. Other tasks of organizing are defining jobs, assigning personnel, and supporting staff with formal plans, specific technology, and other resources (Lombardi, Schermerhorn, & Kramer, 2007, p. 17). Leading is the third major function of management in a health...
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...partnering with other distributors, setting a new outlet among others. All these are action plans that a manager can develop to ensure that the organizational goals are achieved. Organizing refers to the process of instituting measures to ensure that the set plans are put to action. The manager comes up with strategies on how the plan that he has developed is to be implemented. In this process, the different roles and tasks are determined and assigned to different employees for execution. These tasks are usually delegated with authority to ensure that the employees are able to make their decisions. Leading is the third function in management and involves coordination of the different activities that are implemented in order to achieve the set plans. The manager works in collaboration with the employees and gives guidance on how best they can execute their specific tasks. Leading also involves communicating, inspiring, motivating, and encouraging employee. The last function in management is controlling...
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...it requires the project manager of virtual team with special competence to lead his/her team. Virtual managers need training for virtual skill sets, including management strategies and styles, communication techniques, and cross-culture skills [2]. To keep adopting traditional leadership, traditional management skills, and traditional communication skills in virtual project often causes poor-quality results and unhappy, frustrated project teams [3]. Therefore, when virtual managers enjoy the benefits from the virtual teams, they have to suffer the challenges as well. In this article, the challenges and benefits of leading a virtual team is discussed. Majority challenges and benefits are like two sides of a coin. They are come up with the same points. When virtual managers overcome the challenges, the benefits of the virtual project team can be maximized. Challenges Leading a virtual project team is bound to face more challenges than a traditional project teams. If team members are different nationalities, how to overcome language barriers must be faced. As team members have no physical interaction, how to...
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...population. When a student graduates high school impending the thought of college they might run into a multitude of different issues. How to pay for college is a major situation, sometimes families are financially able to send their child to school, but in some occasions not. In this scenario, the young adult must gather on how they are going to live and somehow go to college. Some young adults make rational decisions, and others make devastating financial decisions that put themselves into a severe hardship, leading to generational poverty. The issue of social support plaques quite a few young women and men when they walk out into society without a plan of action. The lack of emotional, tangible, informational, positive and negative support can cause horrible life altering decisions among this class of society (UOP, 2011). By making decisions to go to school, the young adult then leads to issues of poverty due to large loans from schooling and credit challenges from taking on too much-unsecured debt to pay to survive. When this generation, making the decision to go to school can be a lifelong issue, when the young adult makes bad calls on how to financially support themselves it can cause greater issues in later life. The impact on their future, especially when they decide to settle...
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...The Role of Leadership in Managing Partnerships In the case study, Managing the Partnership: Leading an Innovation Team – the Importance of a Positive, Persuasive, and Collaborative Approach (2010), authors Vijay Govindarajan and Chris Trimble start off with the story of Aetna’s Laurie Brubaker. The case study tells of her leading her team to success in the previously unexplored market of individual health insurance plans. The interesting thing about Laurie’s team is that they are comprised of a somewhat of blended family model; utilizing both a squad of direct reports who were dedicated solely to this new project and also calling on the strengths and resources of the Performance Engine. With Brubaker at the helm, these two groups collaborated to form a dream team of sorts leading Aetna to tremendous growth in a previously untapped market. The article uses this and other examples to illustrate the importance of leadership in the merging together of innovation teams (dedicated staff) and the Performance Engine (shared staff.) The article also sheds light on some challenges specific to this type of partnerships. Effective leaders like Brubaker are able to use their wits and their tools to navigate these challenges and lead their teams to the promise land of successful innovation and gain or maintain competitive advantage in their respective fields. Peter Andrews, a consulting faculty member of the IBM Executive Business Institute wrote of what it takes to lead innovation...
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...into different levels of academic achievements are things that most people dream of reaching. Whether these dreams manifest at an early stage in life of later on in a person journey the gratification are not less or greater. In early nineteen nineties I graduated high school and enrolled in BMCC, challenges occurred and took me off course and I unofficially withdrew from school. Short time later I returned to BMCC to have another challenge affect me then leading me dismissed academically. I returned years later to BMCC this time rising to the challenge and receiving my A.S. Attending BMCC has had its challenges along with success, different class schedules, teaching style, personalities of educators, and life challenges. Finally my transfer to CCNY for my next chapter hoping to have the same success as I did during my time at BMCC....
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...hired a new CEO, Jim Basillie to pursue a new business strategy. The company, RIM (Research In Motion) makers of BlackBerry were at one time the leaders of the smartphone market. In 2011 BlackBerry owned 11.1% of the market, Apple had the second largest share with 18.2% of the market, and with Android leading at 49%. BlackBerry’s plans to launch the playbook two and the new operating system in the coming year. Despite their efforts to change the company, many expertises argue there is no room for a new operating system in the smartphone market, especially with the release of Microsoft’s Windows 7 phone. This article is related to our discussion about leadership in our class. The company, BlackBerry is receiving new leadership who faces the challenge of competing in the smartphone market. The announcement by Jim Balsillie, the new CEO of RIM is related with leadership, especially visionary leadership. The leader with a vision is better equipped to handle challenges they face. Although the new CEO of the company is not pushing forward to radically change the business he acknowledges their business is falling behind in smartphone competition and has a new plan to survive the challenge. Vision provides where to go and a great control over the future to managers. If an organization doesn’t care about their goal, other competitors force will decide to get it. Since vision gives organization that control and opens up new ways and possibilities for a business leadership managers have...
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...Employees Involvement Strategy Executive Summary Leading and managing people are an important concept in HR now days. Every company follows this concept in order to retain the employees along with that to have a proper flow of work within the organization. On the other hand maintaining an employee involvement strategy is also an important task of every organization. The given study will help to generate an idea about the mentioned countries which are China, India and Germany address the related issues regarding leading and managing people. By conducting these studies an overall idea about the communication strategy of the organization will also be identified. Table of Contents Executive Summary 1 Introduction 3 Employee’s Involvement Strategy within the Organization 3 Concept of Leading and Managing People 4 Theoretical exploration of potential opportunities/challenges in China, India and Germany 5 Communication Taking Place in the Organization 7 Relevant scenarios in terms of opportunities and challenges of HR 8 Recommendations 10 Conclusion 12 References 13 Introduction One of the main notions of the given study is to provide a brief overview about the topic related to leading and managing people. The situation of this study is designed in such a way where it has been told that after getting a promotion to be the head of the HR department with its other branches in China, India and Germany it is asked to do a research study in which it is important to...
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...and marketing challenges in the global hospitality industry Author: Rishi, Meghna; Gaur, Sanjaya S Abstract: Purpose - This paper attempts to identify the emerging themes that can shed light on the sales and marketing issues and challenges being faced by global hospitality organizations. Design/methodology/approach - The paper utilizes a multi-method approach for data collection. A thorough literature review, a focus group and personal interviews were conducted to explore the themes and construct a tentative thematic web. Publicly accessible secondary data in the form of customer reviews were drawn from world's leading web site - Tripadvisor.com. A total of 702 reviews of the customers of luxury hotels from the world's top two tourist destinations - France and USA - were analyzed, using thematic analysis. Customers' perspective is juxtaposed with industry's perspective to offer insights on the sales and marketing issues and challenges being faced by hospitality organizations globally. Findings - Marketing challenges, namely personalization/customization of services, service management, creating a strong parent brand, under-utilization of the social media and diverting tourists from heritage properties, are identified as some of the key emerging sales and marketing issues and challenges faced by the global hospitality industry. Practical implications - Analytically identified themes in this research paper provide valuable insights on issues and challenges related to sales...
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...TOPIC: Describe what it means to be a modern team leader. Describe the different types of teams and critically analyze the challenges modern managers face in contemporary business organizations. Introduction Leadership, it crosses people mind of powerful leaders who control victorious armies, develop religions, lead nations. So how could they do such a great job in leading? What are the factors to become a modern team leader? Leadership is defined as an influencing process of leaders and followers to achieve organizational objectives through change (Lussier & Achua 2010, p. 6). This paper is going to analyze modern leadership and the challenges leaders could face critically in contemporary business organizations. Specifically, the paper starts with the traits and styles of a manager. Leadership Are leaders born or made? It is not easy to say that what the traits of leaders are, but there are some that can outline the differences between leaders from others. The first one is dominance, this does not mean that the leaders are bossy or use a bullying style. They just want to compete and influence. High energy should be the next one, managers or leaders with high energy is willing to work hard. They want to achieve the goal has set and always deal with it in a positive attitude. Self-confidence, every single leader should have. According to Peter Stark (2012) ‘people like to work with leader who are truly confident’, people tend to trust others more when they appear confident...
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