The Lodging Industry What do all travel and tourism businesses have in common? How does the hospitality industry relate to the travel and tourism industry? The hospitality industry is part of a larger enterprise known as the travel and tourism industry. The travel and tourism industry is a vast group of businesses with one common goal: providing necessary or desired products and services to travelers. What are four general ways of classifying hotels? Why can hotels fit into more than once category? There are many ways to classify hotels. The categories discussed in this chapter are based on hotel size, target markets, levels of service, and ownership and affiliation. Hotels are typically grouped in four size categories:

Under 150 rooms 150 to 299 rooms 300 to 600 rooms More than 600 rooms

What are some distinctions between resort hotels and commercial hotels?

Commercial Hotels were usually located in the towns and villages, areas that are convenient and of interest to their target markets. Resort Hotels are usually located in the mountains, on an island, or in some other exotic location away from the crowded residential areas. For what purpose are conference centers specifically designed? How do they serve their target market? Conference center are specifically designed to handle group meetings. most full service conference centers offer overnight accommodations for meeting attendees. Because meeting are their focal point, conference center typically place great emphasis on providing all the services and equipment necessary to ensure a meeting's success. What are some basic issues surrounding the concept of service? How can a hotel help ensure consistency in an intangible product? Basic issues are pertaining to service, including the intangibility of service, quality assurance, and rating services. These service are not physical things, but rather