...After reading this chapter students should be able to: 1. Define organizational behavior (OB). 2. Identify the primary behavioral disciplines contributing to OB. 3. Describe the three goals of OB. 4. List the major challenges and opportunities for managers to use OB concepts. 5. Describe how OB concepts can help make organizations more productive. 6. Discuss why work force diversity has become an important issue in management. 7. Explain how managers and organizations are responding to the problem of employee ethical dilemmas. 8. Discuss how knowledge of OB can help managers stimulate organizational innovation and change. LECTURE OUTLINE I. THE FIELD OF ORGANIZATIONAL BEHAVIOR A. Definition 1. Organizational behavior is the systematic study of the actions and attitudes that people exhibit within organizations. (ppt 4) 2. Key parts of the definition a) Systematic study (ppt 5) 1) The use of scientific evidence gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner to attribute cause and effect. (ppt 6) 2) OB—its theories and conclusions—is based on a large number of systematically designed research studies. b) Systematic study of actions (or behaviors) and attitudes include three areas: productivity, absenteeism, and turnover. (ppt 7) 1) Managers clearly are concerned with the quantity and quality of output that each employee generates...
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...with other people. Dealing with employees is the key of success for managers. Good interpersonal skills can help you to solve such a problem. Employees are the main part of the company, to have managers with good interpersonal skills is likely to make the workplace more pleasant, in order to hire and keep qualified employees. 2. What do managers do in terms of functions, roles, and skills? Answer: Strength of an organization mostly depends on the managers. Good managers discover how to master four basic functions: planning, organizing, leading and controlling. As the planning function, managers have to define an organization’s goals, establish an overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and coordinate activities. As the organizing function, the designing an organization’s structure could be noticed. As an example: they should organize who reports to whom, who has to deal with costumers, what takes are to be done and so on. As the leading function, managers should motivate employees, direct their activities and find out the most effective communication ways. As the controlling function, managers must control organizations performance and compare it with previously set goal. If the things are not going as they planed the manager should find the way how to make it better or how should work harder. 3. What is organizational behavior (OB)? Answer: Organizational behavior is a field of study that investigates...
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... Classical and modern management 5. Organizational behavior 6. Importance of organization behavior 7. Challenges and opportunity for organizational behavior 8. Cases and examples 9. Conclusion Acknowledgement It gives us a great pleasure to present the write up on the organizational behavior completed during the first trimester of PGDM. We owe a special debt of gratitude to Prof. Subhash C. Kapor for his constant support and guidance. His sincerity, thoroughness and preservance have been a constant source of inspiration for us. It is only his cognizant that our endeavors have seen light of the day. We also take the opportunity to acknowledge Dr. J.K. Goyal, Director JIMS and Dr. Somesh Raizada, Dean JIMS for their constant support. Last but not the least we would also like to acknowledge the contribution of all the team members of Lakshya for their kind assistance and cooperation during the development of our write up. Introduction Have you ever got up in the morning and thought, "I really don't want to go to work today"? I think we all have at some point in our lives. You may also have had times when you have thought or said, "I hate my job, I hate where I work." These feelings have nothing to do with you, your job or your workplace. The problem lies in the fact that your supervisor or manager has no idea how to manage organizational behavior. OB is frequently applied to topics such as...
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...organizational behavior (OB). 4. Show the value to OB of systematic study. 5. Identify the major behavioral science disciplines that contribute to OB. 6. Demonstrate why few absolutes apply to OB. 7. Identify the challenges and opportunities managers have in applying OB concepts. 8. Compare the three levels of analysis in this book’s OB model. Instructor Resources Instructors may wish to use the following resources when presenting this chapter. Learning Catalytics Questions: Instructor Directions and Follow-Up Organizational Behavior Concept | LC Question | Instructor Directions and Follow-Up | Management skills and managerial activities | Refer to the allocation of activities by time for average, successful, and effective managers. Prioritize how you spend your time as a college student. | This is a good discussion starter on managerial activities and what is important. First, make the connection for students between activities that managers spend their time on and similar activities that college students spend their time on. Next, display results from the class and compare with the Luthans results. For example: * Traditional management = making decisions, planning, and controlling school work and job * Communication = exchange of information * HRM = motivating self and others, conflict management on project teams and with roommate, etc. * Networking = interacting at career fairs, meeting other students at events, etc. | OB disciplines ...
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...Topics Covered in this Unit: ------------------------------------------------- 1. Definition of Organizational Behavior - Slide ------------------------------------------------- 2. What Managers Do? (Functions of Management, Henry Mintzberg’s 10 Managerial Roles, Katz’s Essential Management Skills) – Slides ------------------------------------------------- 3. Contributing Disciplines to the field of OB - Notes ------------------------------------------------- 4. Challenges and Opportunities for OB - Notes Supplementary Material Contributing Disciplines to the Field of OB Organizational behavior is an applied behavioral science that is built on contributions from a number of behavioral disciplines. The predominant areas are psychology and social psychology, sociology, and anthropology. Psychology’s contributions have been mainly at the individual or micro level of analysis, while other disciplines have contributed to our understanding of macro concepts such as group processes and organization. Psychology: It is the science that seeks to measure, explain and sometimes change the behavior of humans and other animals. Psychologists concern themselves with studying and attempting to understand individual behavior. Those who have contributed and continue to add to the knowledge of OB are learning theorists, personality theorists, counseling psychologists, and most important, industrial and organizational psychologists. Early industrial/organizational psychologists concerned...
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...Objectives After studying this chapter you should be able to: – Demonstrate the importance of interpersonal skills in the workplace. – Describe the manager’s functions, roles, and skills. – Define organizational behavior (OB). – Show the value to OB of systematic study. – Identify the major behavioral science disciplines that contribute to OB. – Demonstrate why few absolutes apply to OB. – Identify the challenges and opportunities managers have in applying OB concepts. – Compare the three levels of analysis in this book’s OB model. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1-1 The Importance of Interpersonal Skills Understanding OB helps determine manager effectiveness – Technical and quantitative skills are important – But leadership and communication skills are CRITICAL Organizational benefits of skilled managers – Lower turnover of quality employees – Higher quality applications for recruitment – Better financial performance Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1-2 What Managers Do They get things done through other people. In order to facilitate that process managers: – Make decisions – Allocate resources – Direct activities of others to attain goals Managers do this in an organization – A consciously coordinated social unit composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals. Copyright © 2011 Pearson Education...
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...What Manager’s Do |A. Importance of Developing Managers’ Interpersonal Skills | | |Companies with reputations as a good place to work—such as Pfizer, Lincoln Electric, Southwest Airlines, and | | |Starbucks—have a big advantage when attracting high performing employees. | | | | | |A recent national study of the U.S. workforce found that: | | | | | |Wages and fringe benefits are not the reason people like their jobs or stay with an employer. | | |More important to workers is the job quality and the supportiveness of the work environments. | | | | | |Managers’ good interpersonal skills are likely to make the workplace...
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...behavior (OB) 2. Describe what managers do 3. Explain the value of the systematic study of OB 4. List the major challenges and opportunities for managers to use OB concepts 5. Identify the contributions made by major behavioral science disciplines to OB 6. Describe why managers require a knowledge of OB 7. Explain the need for a contingency approach to the study of OB 8. Identify the three levels of analysis in this book’s OB model CHAPTER OVERVIEW Managers need to develop their interpersonal or people skills if they are going to be effective in their jobs. Organizational behavior (OB) is a field of study that investigates the impact that individuals, groups, and structure have on behavior within an organization, then applies that knowledge to make organizations work more effectively. Specifically, OB focuses on how to improve productivity, reduce absenteeism and turnover, and increase employee citizenship and job satisfaction. We all hold generalizations about the behavior of people. Some of our generalizations may provide valid insights into human behavior, but many are erroneous. Organizational behavior uses systematic study to improve predictions of behavior that would be made from intuition alone. Yet, because people are different, we need to look at OB in a contingency framework, using situational variables to moderate cause-effect relationships. Organizational behavior offers both challenges and opportunities for managers. It recognizes...
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...behavior (OB) textbook in the United States and worldwide. More than 700.000 students around the globe have studied OB from this text" (preface, XXIII). Part One – Introduction Chapter 1 What is Organizational Behavior? Part Two – The Individual Chapter 2 Foundations of Individual Behavior Chapter 3 Values, Attitudes, and Job Satisfaction Chapter 4 Personality and Emotions Chapter 5 Perception and Individual Decision Making Chapter 6 Basic Motivation Concepts Chapter 7 Motivation: From Concept to Applications Part Three – The Group Chapter 8 Foundations of Group Behavior Chapter 9 Understanding Work Teams Chapter 10 Communication Chapter 11 Leadership and Trust Chapter 12 Power and Politics Chapter 13 Conflict and Negotiation Part Four – The Organization System Chapter 14 Foundations of Organization Structure Chapter 15 Work Design and Technology Chapter 16 Human Resource Policies and Practices Chapter 17 Organizational Culture Part Five – Organizational Dynamics Chapter 18 Organizational Change and Stress Management CHAPTER 1 WHAT IS ORGANIZATIONAL BEHAVIOR "We have come to understand that technical skills are necessary but insufficient for succeeding in management. In today's increasingly competitive and demanding workplace, managers can't succeed on their technical skills alone. They also have to have good people skills. This book has been written to help both managers and potential managers develop those people skills" (p. 2). WHAT MANAGERS DO "Managers get things...
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...come to realize the role that understanding human behavior plays in determining a manager's effectiveness, and required courses on people skills have been added to many curricula. Diff: 1 Objective: Management and Leadership Quest. Category: Concept/Definitional LO: 1 2) Which of the following is not a reason why business schools have begun to include classes on organizational behavior? A) to increase manager effectiveness in organizations B) to help organizations attract top quality employees C) to expand organizations' consulting needs D) to improve retention of quality workers E) to help increase organizations' profits Answer: C Explanation: C) Understanding human behavior plays an important role in determining a manager's effectiveness. Developing managers' interpersonal skills helps organizations attract and keep high-performing employees. Positive social relationships are associated with lower stress at work and lower turnover. Finally, companies with reputations as good places to work have been found to generate superior financial performance. Expanding a company's consulting needs is not a positive reason to teach organizational behavior. Diff: 2 Objective: Interpersonal Skills Quest. Category: Concept/Definitional LO: 1 3) ________...
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... Perception and Personality DEFINING ORGANIZATIONAL BEHAVIOR Organizational behavior (often abbreviated as OB) is a field of study that investigates how individuals, groups, and structure affect and is affected by behavior within organizations. Behavior refers to what people do in the organization, how they perform, and what their attitudes are. Because the organizations studied are often business organizations, OB is frequently applied to address workplace issues such as absenteeism, turnover, productivity, motivation, working in groups, and job satisfaction. Managers often apply the knowledge gained from OB research to help them manage their organizations more effectively. What is organizational behavior? organizational behavior A field of study that investigates the impact of individuals, groups, and structure on behavior within organizations; the aim is to apply such knowledge toward improving organizational effectiveness .OB is for everyone It may seem natural to think that the study of OB is for leaders and managers of organizations. After all, they often set the agenda for everyone else. However, OB is for everyone. For instance, many employees have informal leadership roles. They are often expected to move beyond simply providing labor to playing a more proactive role in achieving organizational success. As well, managers are increasingly asking employees to share in their decision-making processes rather than simply follow orders. For...
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...Chapter 01: What Is Organizational Behaviour? Chapter 01 Multiple Choice Questions 1. Which of the following statements about organizational behaviour (OB) is false? a. OB is relevant only in employment situations. b. OB can shed light on the interactions among family members. c. OB can be used in community settings like children’s daycare centres. d. OB can be applied to any organization in order to make it run more effectively. e. OB focuses on 3 levels of behaviour that can occur in any organization. Difficulty: 1 Page-Reference: 4,5 Question ID: 01-1-01 Skill: Recall Topic: Defining Organizational Behaviour Objective: 1 Answer : a.OB is relevant only in employment situations. 2. Which of the following situations would likely receive the least benefit from studying Organizational Behaviour(OB) techniques? a. voluntary community groups b. large family situations and interactions c. post-secondary education student study groups d. religious organizations e. pre-teen paper routes Difficulty: 2 Page-Reference: 4,5 Question ID: 01-1-02 Skill: Recall Topic: Defining Organizational Behaviour Objective: 1 Answer : e.pre-teen paper routes 3. A field of study that investigates the impact of individuals, groups, and structure on behaviour within organizations is known as a. psychology. b. sociology. c. social psychology. d. anthropology. e. organizational behaviour. Difficulty: 1...
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...《Organizational Be h a v i o r 》 Dr.Hong Zhan 2010-9-14 1 Something about our course 2010-9-14 2 1 How • • • • • To Find Me Personal Work Room：J1-632 Tel：2187097（O） My Office ：J2-302 ， Tel：2187156(O) E-mail: zhanhong@xmu.edu.cn 2010-9-14 3 Start With the End in Mind 2010-9-14 4 2 有效的目标管理 \ÇàxÜtvà|ÉÇ： Page 5 有效的目标管理 中国最受西方人推崇欣赏的优秀管理者是谁？ Page 6 3 有效的目标管理 无论对组织还是个人：目标的意义 To succeed is to select a goal,determine a course of action that will bring you to that goal and then hold to that action until the goal is reached . Page 7 有效的目标管理 开篇箴言1:成功就是逐步实现有价值的事先决定的个人或企 业目标。 不同的目标产生不同的结果 Page 8 4 有效的目标管理 哈佛大学的试验 所占比例 27% 60% 10% 3% 目标状态 成就 Page 9 有效的目标管理 开篇箴言2：看不到目标比死还可怕 故事分享：军阀惩罚犯人的方式 Page 10 5 有效的目标管理 开篇箴言3：千万不要忘了真正的目标是什么 故事分享： Spring book草原上羊群跳悬崖的故 事 Page 11 有效的目标管理 开篇箴言4：目标不想成为口号，就得分解,步步管 控 理论分享： X理论 与 Y理论 Page 12 6 有效的目标管理 X • • 假设 员工天生不喜欢工作，只要可能，他们就会逃避责任 由于员工不喜欢工作，必须采取强制措施与惩罚办法迫使他们实现组 织目标 • • 员工只要有可能就会逃避责任，安与现状 绝大多数人喜欢安逸，没有雄心壮志 Page 13 有效的目标管理 Y 假设 • • • • 员工视工作如休息、娱乐般自然 如果员工对某项工作作出承诺，他们会自我指导，以完成任务 一般而言，每个人不仅能够承担责任，而且会主动寻求承担责任 绝大多数人都具备正确作出决策的能力，而不仅仅是管理者自身 Page 14 7 Start With the End in Mind The Secret of Success Know Know Believe in you are going. you are doing. you are doing. 2010-9-14 15 Class Method • Usual: Especially Large Sections – – – – pure lecture Few questions Fewer answer Little interaction ...
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...Motivating Employees ADM 521 Applied Administration Concepts Dr. Michael Provitera 2/26/2014 Chauvaunia Goodman 1. Introduction Employee motivation can be regarded as one of the key practices for an organization to build long-term sustainability in any respective business industry. In relation to the recent phenomenon, the performance of employees significantly depends upon a number of factors including employee motivation, employee satisfaction, performance appraisal, compensation, training and development (T&D) along with adequate security of job role and organizational structure among other factors (Muogbo, 2013). However, the specific area of this study is focused on employee motivation, which tends to highly influence employee performance within an organization. In relation to the rapidly growing global business environment, marketers have been widely witnessed to implement a number of strategic measures in order to keep the workforce more optimistic with regard to their specific roles and responsibilities within the organization. In this regard, Organizational Behavior (OB) has long been observed to play an essential role for the entrepreneurs to develop strong workforce in accordance with the vision and postulated business goals (Tishman et al., 2012). Emphasising the notion of OB to play as an essential role in employee motivation, the primary objective of this report is to critically analyse the practice of OB by United Healthcare (UHC) while empowering performance...
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...multinational operations because it involves the distinction environments, social, political and economic. Therefore, communication and control becomes more difficult. The global economic, increasing racial and ethnic diversity in the workplace, and advances in technology are major driving forces creating and shaping changes on organisational behaviour field today. These factors were equally important and can affect the performance and the company's workforce. Changes in an organization will involve "3P" test performance, productivity and profitability of the organization. Generally people are difficult to accept any changes and more reactive and not responsive. Callan(1992) says that during the time of great change in strategy and organization structure, employees can experience high levels of stress affecting their work and the scope of their responsibilities. They will act to provide individual and organizational strategies that may be effective in reducing employee stress and problems related. Therefore, before the implementation of this strategy, organizations need to empower employees to take the role of change and encourage them to take action to solve the problems that concern them. OB challenges in a rapidly...
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