...Development & Management Consultancy, Dubai. “More than just a guide to better managing your time - it’s a collection of simple, yet effective, tips and reminders to help keep you on track.” Linda Harlow, Director, Brook Street plc “Contains a wealth of practical tips to help busy managers manage their time better.” Viv Clements, Training Officer, Aylesbury Vale District Council. Published by: Management Pocketbooks Ltd 14 East Street, Alresford, Hants SO24 9EE, U.K. Tel: +44 (0)1962 735573 Fax: +44 (0)1962 733637 E-mail: pocketbks@aol.com Web: www.pocketbook.co.uk MANAGEMENT POCKETBOOKS All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form, or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the publishers. 1st edition 2nd edition 3rd edition 4th edition 1990 1991 1995 1997 Reprinted 1998, 1999, 2000. © Ian Fleming 1990, 1997 ISBN 1 870471 53 9 British Library Cataloguing-in-Publication Data – A catalogue record for this book is available from the British Library. Printed in U.K. by Ashford Colour Press Ltd, Gosport, Hants. CONTENTS INTRODUCTION 1 MANAGING RELATIONSHIPS Working with your boss, secretary, team, dealing with interruptions, assertiveness 55 MANAGING WORK ACTIVITIES Taking action (for the right reason, at the right time, in the right way) 5 75 MANAGING COMMUNICATIONS Listening, asking questions, speaking, reading, writing...
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...have done in the past, and complete the table below. Review current or past jobs to identify your transferable skills. Develop an inventory of your most marketable career-related skills (minimum 15), instances where you have demonstrated these skills (minimum three), and the core values you want your work to reflect (minimum five). Take into consideration the traits employers are seeking, including technical and transferable skills and general abilities. (30 POINTS) SELF-ASSESSMENT EXERCISES & MY RESULTS | I completed the following assessments/inventories as part of my self-assessment activities: 1. Marketing Readiness Quiz 2. Self-Awareness Checklist 3. Ability Assessment 4. Transferable Skills Checklist 5. Work Environment and Life Preferences 6. Self-Assessment Summary Sheet | My most marketable career-related skills are . . . (minimum 15) (Remember to include technical and transferable skills on this list!) 1. Organization and planning 2. Orderliness 3. Handling details 4. Making decisions 5. Arrange functions 6. Assemble products/build 7. Audit records 8. Budget, money 9. Buy products/services 10. Calculate/manipulate numbers 11. Supervisory 12. Teaching 13. Coaching 14. Counseling 15. Check for accuracy | Examples of instances where I have demonstrated these skills include . . . (minimum 3)1. At my current job I am managing a team of 22 engineers, organization and planning is part of my day to day task...
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...Human Resource Management - Book Review “Managing Your Boss” by John J. Gabarro and John P. Kotter Harvard Business Review, 2005 Introduction People sometimes do not realize how much their bosses depend on them and many people also do not realize how much they depend on their boss. For example bosses need honesty from manager’s direct reports. People can managing their bosses for very good reasons: to get resources to do the best job, not only for their-selves but also for their bosses and their companies as well. Effective managers take time and effort to manage not only relationship with subordinates but also those with their bosses. This essential aspect of management is sometimes ignored by otherwise talented and aggressive managers. And there are some managers who actively and effectively supervise subordinates, markets, etc assume an almost passively reactive stance when they meet their bosses. With this mutual dependence, effective managers seek out information about boss’s concerns and are sensitive to his work style. Whether see the boss as the enemy or viewing the boss as an all-wise parent. Summary The book is divided into four big parts. First part is Misreading The Boss-Subordinate Relationship. This part provide about how two people can on occasional be psychological or temperamentally incapable of working together, where a personality conflict sometimes only a very small part of the problems. Sometimes people did not realize that their relation...
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...educational institutions have a wide variety of opportunities for biological research and education. Most of these positions are secure and high paying. Especially since the adaptations of the human genome project, many genetic studies have arises from some of the recent discoveries in that field. Biology majors also have the option of becoming medical professionals. Graduates in the fields of molecular and cellular biology often end up in medical careers in nursing and medicine. After receiving my degree in molecular cellular biology I set myself on a similar career path. However, recently a new subject area has caught my attention and has change my outlook on the world of science. There is a growing business aspect to biology that is providing jobs to millions of Americans and individuals worldwide. "Biotechnological research and development should continue to drive much faster than average employment growth." The company remains a sole proprietorship at the present moment. The company presently receives educational loans from the federal government. The organization is also presently pursuing funding for training at Emory University in Decatur, Georgia. Emory houses some of the best facilities for scientific research in the world. It also serves as a branch location of the Center for Disease Control. There are many critics of the move and change in...
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...that EnviroTech will provide us with the opportunity to become a full service operation. In order to make this a successful move, all first-level managers are ask to restructure job responsibilities which should provide new potential for employee career advancement. As with any change, there will be concerns and questions. Your role as managers are to explain how manager’s behavior can affect the productivity of his or her workers; describe the types of management action that align with employment laws and those that do not; and describe best practices for working within a diverse work environment. I encourage you to respond in a positive and supportive manner. Your roles as managers will be vital to making this a successful transaction; there are several factors that affect the productivity of workers such as people skills, management skills and the most important attitude. Manager’s behavior can help establish a positive open organizational climate, which will help its team members feel safe and be more productive at their job. Insure that all your employees know what is expected of them and what’s available for them to accomplish their jobs and promote quality customer satisfaction. Mangers should address “retention comprises the activities of rewarding employees for performing their jobs effectively; ensuring harmonious working relations between employees and managers; and maintaining a safe, healthy work environment” (Cascio). Management action that aligns with...
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...Fundamentals of Management General Introduction..........................................................................................................3 An Introduction to Management .......................................................................................4 Kinds of Managers ...........................................................................................................4 Levels of Management.............................................................................................................. 4 Areas of Management ......................................................................................................5 Basic Management Functions ..........................................................................................5 Planning and Decision Making ................................................................................................. 5 Organizing............................................................................................................................. 6 Leading ................................................................................................................................. 6 Controlling ............................................................................................................................. 6 Fundamental Management Skills .....................................................................................6 Technical Skills .............................
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...ORGANIZATIONAL BEHAVIOR? | CHAPTER 1- OUTLINE What Manager’s Do |A. Importance of Developing Managers’ Interpersonal Skills | | |Companies with reputations as a good place to work—such as Pfizer, Lincoln Electric, Southwest Airlines, and | | |Starbucks—have a big advantage when attracting high performing employees. | | | | | |A recent national study of the U.S. workforce found that: | | | | | |Wages and fringe benefits are not the reason people like their jobs or stay with an employer. | | |More important to workers is the job quality and the supportiveness of the work environments. | | | ...
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...------------------------------------------------- What is a Project? Learning Objectives After completing this topic, you should be able to * recognize examples of a project * identify the characteristics of a project 1. Project characteristics Projects make up almost half of the work that most organizations do. Organizations use projects to help meet their strategic goals. In terms of strategic goals, projects may help an organization meet changes in market demands, customer requests, or organizational requirements. They may also help an organization make the most of technological advances or meet legal requirements. Select each strategic goal for examples. ------------------------------------------------- Market demands ------------------------------------------------- The goal of a project may be to respond to increases or decreases in market demands. For example, car manufacturers research and design fuel-efficient cars to meet market demands for greener products. ------------------------------------------------- Customer requests ------------------------------------------------- Projects may help organizations satisfy customer requests. A call center may use a project to upgrade its computer systems based on requests for faster response times. ------------------------------------------------- Organizational requirements ------------------------------------------------- Projects can help meet changes in organizational requirements. So a company...
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...magazine, and on The Today Show, The Merv Griffin Show, and other network television programs. 1 Kenneth Blanchard & Spenser Johnson – THE ONE MINUTE MANAGER Books by Kenneth H. Blanchard, Ph.D. MANAGEMENT OF (with Paul Hersey). ORGANIZATIONAL BEHAVIOR: UTILIZING HUMAN RESOURCES ORGANIZATIONAL CHANGE THROUGH EFFECTIVE LEADERSHIP (with Robert H. Guest and Paul Hersey). THE FAMILY GAME: A SITUATIONAL APPROACH TO EFFECTIVE PARENTING (with Paul Hersey). PUTTING THE ONE MINUTE MANAGER TO WORK (with Robert Lorber, Ph.D.). Books by Spencer Johnson, M.D. THE ONE MINUTE FATHER THE ONE MINUTE MOTHER THE PRECIOUS PRESENT: THE GIFT THAT MAKES A PERSON HAPPY FOREVER THE VALUETALE SERIES: THE VALUE OF BELIEVING IN YOURSELF, The Story of Louts Pasteur THE VALUE OF PATIENCE, The Story of the Wright Brothers THE VALUE OF KINDNESS, The Story of Elizabeth Fry THE VALUE OF HUMOR, The Story of Will Rogers THE VALUE OF COURAGE, The Story of Jackie Robinson THE VALUE OF CURIOSITY, The Story of Christopher Columbus THE VALUE OF IMAGINATION, The Story of Charles Dickens THE VALUE OF SAVING, The Story of Benjamin Franklin THE VALUE OF SHARING, The Story of the Mayo Brothers THE VALUE OF...
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...Home Depot A. Executive Summary * Introduction * The Home Depot Story - First Stage (1979-2000) * The Home Depot Story – Second Stage (2000 – 2006) * Problem Identification * Case Questions Introduction * Home Depot was founded in 1978 in Atlanta, Georgia by Bernie Marcus and Arthur Blank. * Both of them worked at Home Improvement Company in California and were fire by this company. * So instead of looking for a new job they decide to start up their own business based on a vision they had. * This vision was about creating home improvement stores similar to warehouses where customers would be able to find different types of tools and products with the help of experts in home improvement and customer service. * Home Depot created the concept “Do it yourself” (DIY) where homeowners were encouraged to buy products and tools and to use them to build, repair and improve their own homes. * This concept of “Do it yourself” was Home Depot’s main strategy to become successful in the Home Improvement industry. The “Do it yourself concept consisted on: * Prioritizing customer service (special attention to their customers problems) * Providing customers with training workshops and clinics to teach them how to repair their own homes. * Vendors and sale associates went through a rigorous training in product use before servicing customers. * Sales associates develop relationships with customers rather than just merely seeing...
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...Chapter 3: Wild World: Competing in the Global Economy Key Terms Absolute advantage | Balance of payments | Balance of trade | Ethnocentrism | Euro | Exchange rate | Exporting | Foreign direct investment | Fair trade | Devaluation | Comparative advantage | Free trade | Importing | Joint venture | Licensing | Protectionism | Multinational corporation | Dumping | Embargo | Economies of scale | Embargo | Quota | Stereotyping | Strategic alliance | Tariff | Trade deficit | Trade surplus | Trading blocs | | | Case Study Whirlpool Summary Nations trade to obtain raw materials and goods that are either unavailable in their own country or too expensive to produce. Trade increases a country’s total output, and offers greater variety and lower prices to consumers. Nations restrict international trade to help their own economies and to protect their domestic companies from competition with foreign rivals. They do this by imposing taxes, surcharges, tariffs, quotas, embargoes, and sanctions on the goods of foreign companies. Groups of nations form trading blocs to protect their own trade interests (EU, ASEAN, NAFTA, and Mercosur). International business activities can include importing, exporting, licensing, franchising, strategic alliances, joint ventures, and foreign direct investment (FDI). Outline I. Fundamentals of International Trade Companies in different countries compete for customers with companies in other countries in our global marketplace...
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...ensure that you market yourself well. It is your resume, so make it as professional as you can. A management resume must present your information quickly, clearly, and in a way that makes your experience relevant to the position in consideration. That means condensing your information to its most powerful form. Contact Information : 1. Full name 2. Campus and permanent addresses 3. Telephone numbers 4. Email address Objective : In your management resume, create a brief headline that encapsulates your career goal and one or two of your top qualifications. For example: 'A leadership sales position with a world class and high-integrity food products company'. Advertisement | | Include a Career Summary section in your management resume and highlight your most important strengths. To create your summary, review job postings to get a good feel for what hiring managers find desirable. Specify a list of your matching credentials and incorporate these into the summary. For example: 'A versatile and skilled sales/marketing professional with leadership qualities and excellent hands-on experience in developing and improving sales for wholesale and retail operations. An assertive manager with outstanding interpersonal communications, negotiation and people management skills'. Education : List your highest degree first. 1. Name of institution, city and state 2. Degree, major and year awarded 3. GPA (optional) Skills : Mention all your job related skills to...
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...decisions concerning salary * Internal job consistency: compensation must reflect the of a job compared to other jobs wthin the organization, in terms of required qualifications, responsabilities, effort and working conditions * External salary competitiveness: salaries a company offers must be comparable to those offered by its competitors * Employee motivation and mobilization: compensation must be motivating in order to encourage performance and loyalty Manager’s Role: * To understand compensation principles * To possess adequate knowledge of the positions managed * To ensure equity, an important factor in compensation decisions Objectives of compensation * As a major HR tool, compensation aims: * To attract * To motivate * To retain employees Building a compensation Program Legal Context Canadian Charter of Rights and Freedoms Canadian Charter of Rights and Freedoms Pay Equity Act to correct salary differences caused by systemic discrimination Pay Equity Act to correct salary differences caused by systemic discrimination Labour standards act Labour standards act Labour standards act Labour standards act * Canadian Charter of Rights and Freedom Employee A<-> Equal salary for equal or equivalent work <-> employee B * Pay equity Act (for organizations with more than 50 employees) Employee with job position predominantly held by women (at...
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...Licensed to: iChapters User Licensed to: iChapters User Essentials of Management, Ninth Edition Andrew J. DuBrin VP/Editorial Director: Jack W. Calhoun Editor-in-Chief: Melissa Acuña Executive Editor: Scott Person Developmental Editor: Jennifer King © 2012, 2009, 2006 South-Western, a part of Cengage Learning ALL RIGHTS RESERVED. No part of this work covered by the copyright hereon may be reproduced or used in any form or by any means— graphic, electronic, or mechanical, including photocopying, recording, taping, Web distribution, information storage and retrieval systems, or in any other manner—except as may be permitted by the license terms herein. Senior Editorial Assistant: Ruth Belanger Marketing Manager: Jonathan Monahan Senior Marketing Communications Manager: Jim Overly Content Project Management: PreMediaGlobal For product information and technology assistance, contact us at Cengage Learning Customer & Sales Support, 1-800-354-9706. For permission to use material from this text or product, submit all requests online at www.cengage.com/permissions. Further permissions questions can be emailed to permissionrequest@cengage.com. Media Editor: Danny Bolan Production Technology Analyst: Jeff Weaver Frontlist Buyer: Miranda Klapper Production House/Compositor: PreMediaGlobal Senior Art Director: Tippy McIntosh Permissions Acquisition Manager/Text: Mardell Glinski-Schultz Cover Designer: Stuart Kunkler, triartis communications ...
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...Organizational Structure 5 Division of Labor 5 Delegation of Authority 6 Departmentation 7 Informal Structure 8 Leading 8 Staffing 9 Staffing Success – More than Luck 10 Starting with Self Assessment 10 Know yourself 11 Know your business 11 Know Advantage & Disadvantage of Employment 11 Directing 12 Motivation 13 Removing Barrier of Communications 13 Facilitating Communication 16 Controlling 17 B. Management Plan (Intro) 20 Security Management Plan 22 -oOo- Ils-pwu-2012 Principles of Organization & Management: Four Functions of Management Planning means looking ahead and chalking out future courses of action to be followed. It is a preparatory step. It is a systematic activity which determines when, how and who is going to perform a specific job. Planning is a detailed programme regarding future courses of action. It is rightly said “Well plan is half done”. Therefore planning takes into consideration available & prospective human and physical resources of the organization so as to get effective co-ordination, contribution & perfect adjustment. It is the basic management function which includes formulation of one...
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