...Week 1 Effective Communication Paper CJA/304 The world as we know it would not exist or function properly without communication. Being able to communicate with someone isn’t as easy as most people would think because there’re many steps and rules that we all must follow in order to properly communicate with others in society. There are many forms of communication that can be found all over but the main two that most people often chose to go with are verbal and non-verbal. Both contain very important steps that we all must follow in some ways they are similar and other ways they can be very different. When you are talking to another person and trying to get them to understand the point of the information that you both are discussing it is known as verbal. When you are speaking it is very important to make sure that you use words that are clear in meaning and easy for the other person to break down and understand quickly. The way in which you chose to deliver your words is very important when trying to talk to another person. If you want someone to realize that what you have to say is important you will speak clearly and somberly. This lets the other person know that they need to pay close attention so they won’t miss anything that is being said. When you want someone to zero in on the positive aspect of what you are saying you will want to deliver your message in a lighter way. These are all ways you can control what is known as the tone of your voice...
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...P1 Context of communication One to one, when you start a conversation with someone it is important to create a good and positive emotional atmosphere, before you and discuss complicated problems or give people information. The person who you are talking to needs to feel relaxed and comfortable to talk to you. You can help a person to feel relaxed by showing them you are friendly and a way to do this is to maybe say ‘good morning’ or even asking them how they are, make sure that you do this in a friendly tone of voice so that they will feel more comfortable than if you are shouting at them. One to one strengths and weaknesses the strengths of one to one is that you can see each other’s facial expressions. The weaknesses of one to one if that the person you are trying to talk to may not be comfortable therefore they may not want to talk. Participating in a group discussion if a bit like one to one but with more people. A group discussion only works if the people want to be involved. Some people who work in a group try and stay quiet as they are worried what the group’s reactions might be. It is important to maintain a good emotional atmosphere so that everyone in the group feels comfortable to talk. Sometimes there are team leaders but there doesn’t have to be. It is a good idea to have a team leader as they can encourage others to express their ideas. In group communication everybody must take it in turns so that everybody is heard, as if everybody talks at once no-one is...
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...Barriers To Communication. This report is going to identify barriers within different scenarios, strategies to overcome these barriers and evaluating these different strategies. Scenario 1- you are a nurse at Stafford Hospital. Maggie, aged 60, has been admitted to your hospital ward for tests after being very tired and struggling for breath. Six months ago she had cancer of the womb and underwent surgery to have a full hysterectomy followed by a course of radiotherapy. Tests have revealed that, unfortunately, Maggie’s cancer has returned and is now in her lungs and kidneys. The consultant arrives for ward round with her junior doctors. The ward is busy and fairly noisy; no curtains are drawn around the six beds in the bay. Maggie is alone. The consultant arrives at Maggie’s bed to tell her the results of her tests. As Maggie has been submitted to hospital, she may find it difficult to communicate with nurses/doctors as hospitals are noisy and professionals may not be able to hear Maggie, this could lead to either Maggie becoming frustrated with the professionals or the professionals getting frustrated with Maggie or misunderstanding what she’s saying and this may then lead to Maggie not having her needs met. Due to Maggie going through surgery and finding out her cancer has returned, this’ll lead to her self esteem being eroded and may cause anxiety so she may feel too scared to talk to anyone. As the ward is busy and no curtains are drawn, there’s a lack of dignity for these...
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...Good communication skills are just the beginning for all the skills which care workers need. Without them, it would be really difficult to establish effective relationships with people who use the services. These skills are something which you learn, without training it would be difficult to listen effectively to somebody talking about a difficult experience or sensitive topic, break bad news as sensitively as possible, or communicate with people who have communication difficulties, such as people who suffer from dementia, Parkinsons disease, or following a stroke. It is especially important that staff who work in care homes have good communication skills, this is because a high proportion of people living in the care homes will have problems that can cause difficulty when communicating. For most people living in care homes, especially the ones who do not see family members or friend regularly, interactions with the staff are their main source of communication. The problem is, studies have shown that the opportunities are limited, an Alzheimers society survey of 12 care homes found that the average person living in a care home spent only two minutes speaking or interacting with staff or other residents over a six hour period of observation. This excludes time spent on care tasks like being helped to eat or get dressed. Even during these tasks, interaction can be limited as the worker wants to hurry it up and sometimes they don’t greet the person, or even explain when they...
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...Communication factors, barriers and strategies Factors Environment Setting For communication to be effective, the service user needs to be surrounded by positive energy and to feel at ease with whoever they are talking to. For example, a care setting such as a doctor’s waiting room could prevent communication due to an un-friendly and clinical set up. To overcome this barrier staff would need to reassure clients and provide adequate information to reduce the service user’s anxiety and try to make them feel more calm and relaxed. Many waiting rooms have done this by providing magazines and having low level background music to try and distract the service user and ease their fears. Noise Noise can be either internal noise or external noise. Internal noise represents the internal-self talking to itself. Whereas, the external noise can include, the conversations of other people, traffic noise or anything that interferes with our ability to maintain focus. Noise in a health and social care setting is constantly a barrier. For example, while sitting in a dentist’s waiting room, there would be people having their own conversations, a radio playing and the receptionist on the phone. So a service user, with a hearing difficulty could find it extremely hard to hear and concentrate because all the background noise would be extremely off putting for an elderly service user. Seating Seating arrangements can affect communication in many different ways. For example, if two extremely...
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...u01a1 Workplace Communication It was Peter F. Drucker that said “The most important thing in communication is hearing what isn’t said” (Belzer, 2009, p. 302). Peter Drucker was implying that the most important thing in communication is not to speak, but to be clearly understood. This saying can directly define what happened during the NASA Challenger and Columbia shuttle disasters. There are many things that contributed to those shuttle disasters; communication however played a substantial role in both. The Space Shuttle Challenger disaster was the result of a number of things going wrong. The o-rings that were used on the solid rocket boosters seem to be the determining factor. Many Morton Thiokol engineers were worried that the o-rings would not perform well in low temperatures. They were not certain that the o-rings were going to work efficiently enough to have a successful launch. They attempted to escalate these concerns to upper management but without supported data nothing was done. Management continued the launch which resulted in the Space Shuttle Challenger crew losing their lives with complete loss of the shuttle. February 1, 2003, NASA saw another tragedy unfold because of erroneous communication. Columbia Shuttle flight 107 exploded after re-entry into the earth’s atmosphere. Part of the foam insulation that was used on the shuttle hit the left wing, damaging the Shuttle’s thermal system. While re-entering the earth’s atmosphere the thermal system...
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...Demonstrative communication Latasha White BSAB1FK540 February 02, 2015 Mark Trollinger Demonstrative communication Demonstrative communication involves the process of sending and receiving information and/or messages by non-verbal and unwritten communication through facial expressions, body language, and the tone of voice one uses. To demonstrate means to describe, explain, or illustrate by examples, specimens and experiments (Collins English Dictionary, 2015). To communicate means to give or interchange thoughts, feelings, information, or the like, by writing and speaking (Collins English Dictionary, 2015). In order to be an effective communicator one has to combine their actions with words and begin to project what it is that needs to be heard. As the sender, communicating involves various forms of nonverbal and verbal communication which include, but not limited to facial expressions, body movement, gestures and tone of voice. Being able to communicate through various forms is important because it helps the receiver interpret what the sender is trying to say. For example, when I took a vacation to Miami, FL I had a great time and I wanted to share my experience with my friends when I returned home. As I began to explain my experience I had excitement in my voice, my body language exerted high energy and my face lit up as I told the story of my summer vacation. My friends received the full extent of my experience because I used demonstrative communication effectively...
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...low esteem. Charlotte also suffers from anxiety which is a second factor. Charlotte has also been blind since birth and this is the final factor affecting Charlotte’s ability to communicate. Due to the age of her class peers, they don’t understand why charlotte is the way she is, so often charlotte gets mocked for being different. During communication Charlotte rarely responds and never asks questions when she is confused or struggling to complete work. To overcome these two communication barriers which are her language choice and disability, it would be useful if Charlotte had the support off a translator who would be able to inform Charlotte of information passed onto her by the teachers and other children, however in Latvian. This would help Charlotte understand what she is expected to do by her teacher but also form relationships with others. Considering charlottes language barrier long-term a mentor may be great for Charlotte. This could be because a mentor could not only support her but also gradually teach Charlotte English words and phrases. This would result in her no longer depending on a translator and would make communication not only easier but also more enjoyable for her. Overcoming Charlotte’s language barriers using technological aids could be the use of a braille board which would require Charlotte to use the sense of her touch to understand messages sent to her by others. This would mean that Charlotte could be more...
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...The Effectiveness of Body Language In communication. Body language refers to various forms of nonverbal communication, where in a person may reveal clues as to some unspoken intention or feeling through their physical behaviour. These behaviours include (but are not limited to) facial expressions, body posture, gestures, eye movement, touch and the use of space. Body language exists in both animals and humans, but this article focuses on interpretations of human body language. It is also known as kinesics. Body language must not be confused with sign language, as sign languages are full languages like spoken languages and have their own complex grammar systems, as well as being able to exhibit the fundamental properties that exist in all languages. Body language, on the other hand, does not have a grammar and must be interpreted broadly, instead of having an absolute meaning corresponding with a certain movement, so it is not a language like sign language, and is simply termed as a "language" due to popular culture. Body language, a subset of nonverbal communication, complements verbal communication in social interaction. In fact some researchers conclude that nonverbal communication accounts for the majority of information transmitted during interpersonal interactions. Body language is a part of communication that very few actually study yet it makes up most of what we use to communicate and is generally much more accurate a judge of meaning than are the words we use...
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...Credit value: 5 1 Communication in health and social care Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. They also need to be able to communicate well with people’s families and/or carers and their own colleagues and other professionals. It is important therefore, if you are considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective interpersonal skills. There are several different forms of communication used in a health and social care environment. This unit looks at verbal and non-verbal communication methods. You will gain an understanding of the communication cycle, looking at how to make sure that communication is effective and messages understood at each stage. You will also learn to recognise a range of factors which may create barriers to communication. You will then consider ways in which these barriers may be overcome, including the use of alternative forms of communication. You will be given the opportunity to observe and discuss communication methods used by professionals – skills which you will practise and refine. You will then demonstrate your communication skills in both one-to-one and group situations. This unit has links with Unit 2 (Individual needs in health and social care), Unit 5 (Vocational experience) and Unit 6 (Cultural diversity) as it will develop...
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...The Importance of Body Language The Importance of Body Language By JoJo Tabares Body language is a part of communication that very few actually study yet it makes up most of what we use to communicate and is generally much more accurate a judge of meaning than are the words we use. I’m going to share some reasons why body language is so important and then give you a very short quiz to take to see how well you understand its meaning. They say actions speak louder than words and sometimes we can communicate things even without the aid of a single word. We can shrug our shoulders and, without a word, we’ve just said, “I don’t know.” We can raise our eyebrows and we’ve just said, “Excuse me? Did I hear you right?” We can turn our hands over palms up in front of us to say, “I don’t know what else to say. That’s all I’ve got.” And we can point to our nose to indicate that the other person’s “got it right!” Some of the things we say with our bodies can help us reinforce why we are saying it. Simply saying “I don’t know” has got nothing on adding the following gestures. We can turn our hands over face up in front of us as we raise our eyebrows and invert our smile while we stick our bottom lip slightly out and look to the side. Now we’ve also made someone laugh and perhaps taken a bit of the pressure off ourselves or the other person who was a bit nervous about not knowing whatever it was we didn’t know. Further, paying attention to someone’s body language can help us...
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... 1 Introduction 1 2 Listening 2 2.1 Listening as a Communication Skill 2 2.2 Why are Managers Inherently Poor Listeners? 2 2.3 Key Factors to Effective Listening 3 3 Presenting 7 3.1 Presentation as a Communication Skill 7 3.2 Why are Effective Presentation Skills Important? 8 3.3 Key Factors to Effective Presenting 9 4 Action Plan for the Next Three Months 13 5 Conclusion 15 6 List of References 16 INTRODUCTION Communication is at the heart of everything done by a manager. Thus, effective communication is considered as a major challenge and a responsibility. A majority of a manager’s day is spent on communicating with the subordinates. As stated by Daft, Kendrick, and Vershinina (2010), “Managers spend at least 80% of every working day in direct communication with others. In other words, 48 minutes of every hour is spent in meetings, on the telephone, communicating online or talking informally while working around. The other 20% of a typical manager's time is spent doing desk work”. The need for effective communication has been further increased due to the turbulent nature of the today’s business environment. Therefore, having effective communication skills is arguably one of the vital attributes that a manger has to possess, throughout planning, organizing, leading, directing and controlling processes. Basically, the manager should act as a communication champion. The concept of communication can be defined as a two-way process of transmission and...
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...Unit 1: Effective communication Submission date: Wednesday 21st October 2015 The role of communication and interpersonal interaction in Health and Social Care. Tutor: Jennifer Stone Student: Chloe Greenfield Unit 1: Effective communication Submission date: Wednesday 21st October 2015 The role of communication and interpersonal interaction in Health and Social Care. Tutor: Jennifer Stone Student: Chloe Greenfield Effective Communication: Effective communication in a health and a social care environment requires a lot of abilities that help you to achieve a good conversation with whoever you’re interacting with. It is important that you recognise and respond suitably to the type of situation you are in. Alternative communication: In health and social care we use a lot of different types of communication an individual needs to use in order to meet the needs of their service user, it is important that the people know these types of communication and know how to understand them because in health and social care settings there are different types of individuals who need particular things to support them. In this booklet I will explain the different types of communication and why we need them to communicate in a certain way. Spoken/oral We use spoken/oral language in order to get our purpose across to people; we tend to usually do this thorough face to face communication however this can also be done on the phone. It is done one to one, or in teams...
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...Central Auditory Processing Disorder When the Brain Can’t Hear Imagine living in a world where a person can hear but don’t comprehend. Imagine decoding every word, every sentence, and every conversation. Imagine a life where a person cannot process information like other person can. Think about having to work twice as hard to retain information. Someone who lives with central auditory processing disorder has this life. “Living with a learning disorder isn’t always easy. As a matter of fact, it is never easy” says Lisa Schmidt (Schmidt). Auditory processing is a term used to describe what happens when a person’s brain recognizes and interprets sounds around them. The ‘disorder’ part of auditory processing disorder means that something is adversely affecting the processing or interpretation of the information (NIDCD). The auditory system is one of the most complex and delicate sensory systems in the body. When this system works correctly, it is able to process and transform acoustical energy through the ear and into the brain, where it can be identified as sound. This whole process occurs within a split-second timeframe. When functioning normally, our brains are able to interpret the sound into messages we understand (Kids Health). Unfortunately, it doesn’t always function normally. When a person has Central Auditory Processing Disorder the sound gets to the brain but the brain is unable to interpret the sound into a message they can understand (Pepin). The causes for Auditory Processing...
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...Task C In this task I am going to explore all of the possible barriers which may make communication ineffective. Barriers are factors which slow down the process of communication of any kind. Possible features of barriers that could occur are environmental; sensory; cultural; gender and age differences; ignoring others body language. Practices such as offloading and imposing own views; shyness; aggressiveness; lack of self-awareness and haste. Certain barriers can be prevented however, by awareness and adaptation to situations. Within most health and social care settings, situations within these features are expected, therefore preparation should be taken to identity for when they occur. The barriers which may occur include: Physical barriers which pertain to the physical distance between two people, Personal barriers which involve parts of an individual’s communication competence between those communicating, sematic barriers which involve the way in which we interoperate and understand the word used in the interaction for example ‘bimonthly’ means twice a month but the person who is listening may interpret it to ‘once a month’. Gender/age difference Cultural Ignoring others body language Environmental Barriers Barriers Offloading and imposing Own views ...
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