...Know how to conduct a quantitative review of a record – Know how to conduct a qualitative review of a record – Be able to track consumer issues through a record revised 8.08 The challenge for all service providers is to understand the “whys” of documentation while also understanding the “hows”. If we are able to understand the “whys”, the mundane tasks of everyday documentation and record keeping become something that is part of the whole instead of the dreaded work we face every day. revised 8.08 Let’s Begin With A Little Chat about Program Quality You may notice that this training seems to be mostly about paper, not people. That doesn’t mean we don’t like people In fact some of our best friends are…. well, people. revised 8.08 And it’s not that we think “Good Paper Equates to Good Program” In fact, we’ve seen some very lousy programs that have really “good paper”. We call that, “doing the wrong thing, very, very well”. revised 8.08 But the thing is……….. In looking back, it’s been extremely rare that we have found really good services with really poor documentation. revised 8.08 Let’s face it……….. If we are going to keep up with all that we do to provide quality service … We’re going to have to write it down revised 8.08 So, here’s how you write it down!………… revised 8.08 Why such a big deal about...
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...off remaining non-union and adopt a hard-bargaining approach towards the unions. However, some eventually accept the philosophy that with both parties cooperating, it will create a win-win situation for both and gain more out of the collaborations. Any interest dispute that was raised by employees or employers could be resolved via two collective bargaining approaches of distributive bargaining or mutual gain bargaining. The distribution bargaining approach creates a win-lose situation while mutual gain bargaining a win-win situation. In order to illustrate how the union-management relationship and the negotiating process, the case on SMRT Service Leader Revised Remuneration Package will be discussed. 2. Case Study on SMRT Service Leader (Bus Driver) Revised Remuneration Package A recent controversy over the revised remuneration package for SMRT service Leader since May this year had caught many attentions towards the fairness of the decision....
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...Boyle also known as Tom Coraghessan Boyle is the author of 25 works of fiction and more than 100 short stories. According to an article T. Coraghessan Boyle written by Knudsen, James Boyle’s work has appeared in The Atlantic, Esquire and The New Yorker, and has been translated into more than 25 languages and won numerous awards. He is also a professor at the University of Southern California, where he found the creative writing undergraduate program. Boyle holds a Ph.D. in 19th-century British literature from Iowa State University. Currently he lives in Santa Barbara with his wife and three children. His latest publication is a second volume of short fiction, T.C. Boyle Stories II. Boyles has been recognized consistently for his work. This paper will cover his writing style, accomplishments, and critiques According to an article named, ‘ T Coraghessan Boyle’ written by Adams, Michael; Long, Douglas says many of Boyle's novels and short stories explore the baby boomer generation. His themes, such as the often-misguided efforts of the male hero and the smooth appeal of the anti-hero, appear alongside brutal satire, humor, and magical realism. His fiction also explores the pitiless and the unpredictability of nature and the toll human society unintentionally takes on the environment. T.C. Boyle is a writer of American Literature. He writes fiction in the form of short stories and novels. According to Charles, May; Rambo, Catherine: Satire is a dominating force in Boyle’s writing...
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...Constraint Management at UniCo: Analyzing “The Goal” as Fictional Case Study Abstract As a fictional case study, Eliyahu Goldratt’s novel about manufacturing, “The Goal: A Process of Ongoing Improvement,” presents a constraint-focused approach to production management. As a novel, the book does not emphasize the quantitative details of the plant improvements. However, a great amount of information about the plant is spread throughout the book. By collecting and analyzing this data, a concrete picture may be developed of the plant’s capacity and its improvements, which can greatly help the book’s readers understand and evaluate the cumulative impact from the plant’s “process of ongoing improvement.” Keywords: Production planning, Theory of constraints, Drum buffer rope 1. Introduction: The Goal as Fictional Case Study Eliyahu Goldratt’s manufacturing novel The Goal: A Process of Continuous Improvement has inspired countless professionals in production (and many other fields (Whitford, 2004)) to embark on their own efforts of continuous improvement. As Rand (1986) writes, “It’s a novel, but it’s also a manufacturing text-book, and it’s good on both accounts.” Many reviewers have agreed The Goal is an easy-to read way to get an introduction to production realities (Belis, 1994, The Economist 1995, Dani 2006, Rand 1986). However, no one has taken a detailed look at the numbers presented in the book as a fictional case study. The concept of drum-buffer-rope (DBR) production...
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...arson, attempted rape and murder Research method: * Quasi experiment. * Independent Variable: where the police was telling the truth or lying. Data collection process: * By watching an hour long video consisting of clips of 16 suspects telling truth and lies. Type of data collected: * Quantitative data was collected. * Hour-Long video consisting clips of 16 suspects. * 27truth / 38lies. 65 total clips that varied in length. Results: * Behaviors: * Pauses * Head movement LOFTUS and PICKRELL Aim: * To understand how we become tricked about a revised data of what we witnessed Participant group: * 24 participants went to the lab with a close family member. * 3 males and 21 females (aged between 18-53) Research method: * Laboratory Experiment Data collection: * They collected a lot of personal information about these participants, which makes it QUALITATIVE * They compared the amount of people who recalled False memos, which makes it QUANTITATIVE Special material: * 5 page booklet with instructions * 4 short stories of events their relative explained * 3 lies and 1 truth Results: * Out of 72 true stories only 49 were remembered, * 19/24 people identified the mall story as false. * 75 people said they didn’t remember the event of being lost in a mall. Conclusion: * False memories can be formed ‘cause they related them with actual events ...
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...Analyzing “The Goal” as Fictional Case Study Abstract As a fictional case study, Eliyahu Goldratt’s novel about manufacturing, “The Goal: A Process of Ongoing Improvement,” presents a constraint-focused approach to production management. As a novel, the book does not emphasize the quantitative details of the plant improvements. However, a great amount of information about the plant is spread throughout the book. By collecting and analyzing this data, a concrete picture may be developed of the plant’s capacity and its improvements, which can greatly help the book’s readers understand and evaluate the cumulative impact from the plant’s “process of ongoing improvement.” Keywords: Production planning, Theory of constraints, Drum buffer rope 1. Introduction: The Goal as Fictional Case Study Eliyahu Goldratt’s manufacturing novel The Goal: A Process of Continuous Improvement has inspired countless professionals in production (and many other fields (Whitford, 2004)) to embark on their own efforts of continuous improvement. As Rand (1986) writes, “It’s a novel, but it’s also a manufacturing text-book, and it’s good on both accounts.” Many reviewers have agreed The Goal is an easy-to read way to get an introduction to production realities (Belis, 1994, The Economist 1995, Dani 2006, Rand 1986). However, no one has taken a detailed look at the numbers presented in the book as a fictional case study. The concept of drum-buffer-rope (DBR) production control has been discussed...
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...Teacher: Hannah Colleen Lockheart Length: 1 hour Grade Level: 6th Grade Content Areas English/Language Arts Performance Objective: When reading ‘Wisdom Story #149’ by Paul Brian Campbell, the students will identify the cause and-effect relationship, verified by the teacher. Assessment: Formative assessments, such as worksheets that will serve as a quiz, will be used in order to modify teaching and learning activities to improve student attainment, which will also involve listening to students’ responses after reading the selected stories. Materials Required: Cause and Effect Worksheets, Pen, Scratch Papers (For Group Brainstorming), & Whiteboard Marker Advanced Preparation by Teacher: Prepare printed copies of the story and worksheets to distribute to the students. Prepare the needed materials for discussing and performing the lesson. And make sure to have read and prepared questions for students’ learning. Procedure: Introduction/Motivation: 1. As a teacher, you should’ve read the story beforehand. Review vocabulary words seen in the story to avoid misunderstanding from students about deep words. Step-by-Step Plan after Introduction/Motivation: 2. Split the class into two (2) and give each group a printed copy of the story ‘Wisdom Story #149’ by Paul Brian Campbell. Let them read and brainstorm about what happened in the story by listing it down in the provided scratch paper for 20 minutes. 3. After reading and brainstorming...
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...PUBLIC CONSULTATION ON REVIEW OF COMPETITION RULES FOR DISTRIBUTION COMMENTS OF HERMES ON THE REVISED VERTICAL RESTRAINTS BLOCK EXEMPTION AND GUIDELINES Introductory remarks Hermès International Sca., holding of the Hermès Group (hereinafter “Hermès”), welcomes the opportunity to respond to the request of the European Commission (“Commission”) for comments on its proposal for a revised block exemption regulation on vertical agreements and Guidelines on vertical restraints, published on 28th July 2009. Founded in 1837, originally craftsman of renowned harness for horses, Hermès nowadays designs, develops and markets exceptional products including leather goods, menswear and women's fashion, watches, lifestyle accessories and perfumery products. Hermès products result from a combination of high-quality materials and appraised hand-craftsmanship, implementing the traditional techniques into original creations. Such characteristics make Hermès products rare and singular. The attention devoted to the development of Hermès products has always been followed by a sale ritual where the product is inserted in a particular universe, where aesthetics is combined with functionality, where each product carries a name, tells a story; which is also transmitted by the salesperson. And such ritual is not depleted when the client leaves the boutique: when a client buys a Hermès product, he can be confident that he will benefit from an after-sales service through which he can exchange or have...
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...Waltham Motors Division Sharon Michaels, the division controller, is concerned regarding the performance at Waltham Motors Division for the month of May. The company lost a major customer contact during this time, and she needs the performance report analyzed. Sharon Michaels must report the information to the corporate headquarters of Marco Corporation. Waltham Motors is a subsidiary of Marco Corporation and was acquired in late 2003. This analysis is for the month of May 2004. Accounting Practices: As part of my analysis I started with a review of the company’s account policies. I found that there were no changes in the accounting procedures since Waltham had been acquired. Performance reports were created monthly by the plant accountant. Sharon Michaels would then write a narrative report which was sent to the corporate headquarters for review. These performance reports showed information on what was budgeted, actual, and the variance for a particular month. The article “Diversity In Accounting Principles: A Problem, Strategic Imperative or Strategic Opportunity” discusses the ambiguity in accounting rules, and essentially practices are left up to managers discretion. In this case the internal accounting principles seem to be set in how often they will report financial information, but other rules are missing and not very clear. One example is the fact that this report was created in a single day which was not typical. The performance analysis usually...
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...Clarens I. Desir Professor Matthew Lau EN 101 6 February 2014 Regine, Beyer. “Life after the Holocaust” United States Holocaust Memorial Museum. Revised Edition. N.p., 10 June 2013. Web. 8 May 2014 Regine, Beyer’s article. “Life after the Holocaust” (2010), asserts that he learned that human being cannot be reduced to one period of their lives, even though it might have been the determining one, and About the strength of mind and spirit in sometimes frail bodies. About forgiveness, and not being able to forgive. About mutual sympathy and respect despite age and cultural differences. He made it he’s purpose to look for people who tell their story well (without sounding "professional” in any way) people whose stories can provide a different view on aspect of the overall story we have taken for granted. Base on the article Beyer is writing to Holocaust survivors, and anyone who’ve had their lives affected in any way cause of the Holocaust. He’s purpose was to get their stories out there, because those stories made a big impression on he’s life. Children during the Holocaust. “United States Holocaust Memorial Museum”. Web. May 8 2014. “Children during the holocaust” (2013), prove that children were especially vulnerable doing the holocaust because the Nazis advocate killing children of “unwanted” or “dangerous” groups in accordance with their ideological views, either as part of the “racial struggle” or as a measure of preventative security. The Germans and their collaborators...
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...11th Grade Afro-Asian Literature Course Syllabus | Educ 508 – Principles of College Teaching | Submitted by:Jonathan Jay F. BaniagaSubmitted to: Dr. Wilhelmina Q. Tomas | LONDON.MANILA.TOKYO.SEOUL Tomoeda Academy Tomoeda Academy Julia Vargas Avenue, Ortigas, Pasig City 11th Grade World Literature Course Syllabus Mr. Jonathan Jay F. Baniaga 2015- 2016 I.Subject Code: English 101a II. Subject Description: Afro-Asian Literature III. Credit Units: 3 IV. Pre-Requisite: none V. Duration: 18 weeks (54 hours) – 1 meeting per week (3 hours per class session) VI. Course Overview: Afro-Asian Literature is a survey course in reading and writing. The text focuses on selected works of Afro -Asian literature ranging from 3,000 B.C. to the present and is augmented with a wide array of novels and other supplemental materials. All literary genres will be covered. Students are expected to critically read all genres of literature and write cohesive, clear, and well-structured analyses/critiques about what they have read. Students will write a variety of rhetorical modes and for a variety of purposes including narration, information, and persuasion. Students’ papers will reflect a sophisticated level of original analysis and include references to the read text or to outside sources where appropriate. VII. Course Objectives: Students...
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...“ Common Themes Found in Kate Chopin's Short Stories Kimberley J. Dorsey Stevenson University English 152, Writing About Literature 152-OME1 Charlotte Wulf November 14, 2010 Abstract Many of Kate Chopin’s short stories share the common themes of female oppression. The females in her stories are trying to find a way to escape their oppression and have a sense freedom and individuality. They either commit adultery or fantasize about it as a way to explore their feminine sexuality and obtain a sense of freedom. Common Themes Found in Kate Chopin's Short Stories Kate Chopin, an American novelist and short story writer. Born in 1851 and died in 1904 (cerebral hemorrhage). Chopin lived in Louisiana during her marriage to a Louisiana businessman and began writing after her husband’s death; being left to raise six children alone. Many of her stories are based on her knowledge of Creole and Cajun life during the time she lived there. She is best known for her novel “The Awakening,” considered Chopin’s masterpiece was subject to harsh criticism at the time criticism for its frank approach to sexual themes (Toth, 1988-1999, p. 1). Her attitude seen throughout her writing’s are about a woman’s place as being in the home and her purpose in life is to nurture her husband and children. Being against oppression Chopin chose to write about these issues through fiction, expressing...
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...by litigation” is a statement I agree with. In personal experience when going to see a doctor, they are on such time restraint that it makes it difficult for them to properly treat their patients. Physicians have to adhere by their HMO’s, to be able to practice and have a business they have to follow rules set for them. Not only has it affected the employers but the employees as well. Shorter hours and greater demands have been place on employees in all kinds of business, laws and regulation has been put into place to protect employees’ rights. What should be common sense for people is not anymore. Every time a person turns on the television there is a story of someone suing another in healthcare from neglect during surgeries, unjustly being fired, or discrimination. Actions have been taken and agencies create to protect patients, employees, employers, and their organization against such acts. A few agencies that have been created are U.S. department of Labor, U.S. Equal employment Opportunity Commission, Department of Homeland Security. There have even been acts created and revised to protect employees’ rights such as the Americans with Disabilities Act 1990. U. S. Department of Labor regulatory agenda is to “create framework for the schedule and method for reviewing our significant rules and determining whether they are obsolete unnecessary,...
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...A Case Study on Crossroads: A Story of Forgiveness1 Prepared to Support the Central Learning Activities In PACO 500 Introduction to Pastoral Counseling Liberty University/Seminary 1John K. Harrison, 2007. Crossroads: A Story of Forgiveness (Hallmark Hall of Fame Productions, Inc.). The previous case study of Dr. Gary Stewart was revised by this course’s subject matter expert. Further insights have been added to facilitate the preparation of various learning activities within this offering of PACO 500. Abstract This case study sets the stage for the application of a solution-based, short-term, pastoral counseling strategy. A Hallmark Productions’ movie, Crossroads: A Story of Forgiveness, recreates the story of 5 people that experienced a tragedy resulting from a street racing accident. The student will choose one of 5 characters as a counselee to move through an abridged counseling scenario: Bruce Murakami (father); Josh (first born son); Brody (second born); Melissa (family friend); and Justin (teenage street racer responsible for the deaths of Bruce’s wife and daughter). Sufficient information is provided to identify at least one potential issue to address in counseling. 2 web links are provided to support student’s understanding of tragedy; an annotated resource also provides information for purchasing a Video On Demand download of the movie. This case study is loosely based on a true story of a family, which has been thrown into the torment of living through...
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...individualistic and even idiosyncratic proprietors and managers and its stated that being able to have direct control over the operation is seen as the main attraction of entering the industry for proprietors and managers [Wood, 1997]. iv. Managers in the tourism industry are found to be different in personality from managers in other industry. For example studies by Lockwood [1989], stone [1988] and WORSFOLD [1989] found hotel managers to be more autocratic, assertive, competitive, stubborn, spontaneous, cynical, critical, controlling and practical. What techniques were suggested for improving the quality of services in response to fluctuations in demand? i. The “chase and level strategy” where the firm chase demand by offering flexible working hours, etc. The firm alter the level of demand by utilizing marketing mix [sassier 1976] ii. “Yield management” is used to alter demand by carefully forecasting, overbooking, choosing high yield customers etc. [KIMES 19890] iii. “Intelligence enhancement strategy” is used to analyse historical trends in demand and supply [Cronin: 1994]: product variation, time and location variation, queuing, pricing [love lock, 1992] iv. “Developing Coping” strategies which recognise dimensions within a total service delivery [Armistead and Clark, 1994] v. It is proposed that the concept of packaging can be utilised by tourism firm to effectively manage both demand fluctuation and services...
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