...Scaldis Academy:, Department of Vitality Management and Tourism. Zeeland – German Tourist Introduction The number of German tourists visiting the Netherlands has dramatically reduced as compared to a few years ago. This has led to a need to research the cause of this reduction. We as students following the minor lifestyle management are focusing more on how to bring back the German tourists to Zeeland, Netherlands coastal area with beautiful clean beaches and dunes. Tourism is a way of distancing yourself from every day activities. It is a service-intensive industry that depends on the quality of customers' service experiences and their consequent assessment of satisfaction or dissatisfaction with a service experience. Experience is conceived as conscious awareness and is manifested as precondition for responses to tourist business. The management and performance of service quality is thus of crucial importance to the tourism industry. In this report the question as to whether Germans tourists should be satisfied with the quality of holidays in Zeeland will be answered. German's expectation in Holidays According to a research on consumer demand and operator support for socially and environmentally responsible tourism. An overwhelming majority of German domestic tourists, (71.1%) and more than half of the German tourists traveling outside of Germany (59.5%) agreed that an environmental label for tourism is useful....
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...with RCI which consist of 60% of the service industry market share, which make Mahindra holiday timeshares largest holiday ownership brand in India. Apart from being a customer centric company club Mahindra performs various Corporate Social Responsibilities for the well fare of people, employees, its customers and environment. According to CESD, 2007 Tourism is becoming one of the largest business sector in the world showing 2005 receipt of international tourism reaching $6.82 trillion. Club Mahindra performs in service industry where revenue produced in 2008 by service industry was $4,028.6 billion showing CAGE OF 6.3% from 2004-08. (Datamonitor, 2009) Furthermore, club Mahindra perform or exist in environment where customers has the power to control the market. Whereas, large number of suppliers weakens them from leading, new entrants in service industry is very easy but the threat of substitutes and rivalry can lead to tough completion in this sector. Consequently seeing the services of the Club Mahindra, the potential market for its service expansion can be Germany. As according to the German National Tourist Board, Germany is ranked as second populous destination country in the world. It has achieved 10.7 million trips in 2010. (GNBT AND World Travel Monitor) Club Mahindra can enter...
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...Team #: 125 (UG, GVT) Client (Company): Memory Lane Chosen target country: Germany Product/Service (a brief description, 3-10 lines): Memory Lane provides its clients with an extra ordinary experience with a combination of scenic attractions and specialized activities. The tour includes visiting different locations depending on the interests of people. In addition to visiting rustic locations, memory lane also captures the experience in pictures and videos to make the visit memorable. Number of pages, including title page: 19 Table of Contents 1. EXECUTIVE SUMMARY 3 2. INTRODUCTION 4 3. CLIENT ORGANIZATION AND PRODUCT 5 4. IDENTIFY KEY MARKET SUCCESS FACTORS 8 5. SELECT NEW MARKET 9 6. ENTRY MODE AND STAFFING 11 7. PRODUCT AND PRICING 13 8. PROMOTION AND DISTRIBUTION 16 9. CONCLUSION 19 1. EXECUTIVE SUMMARY The selected organization is Memory Lane, a startup which offers a very specific kind of tourist package that offers a high degree of photo support. We expanded its service portfolio with an online planning option on their website, so that way they can offer tours structured based on the customer's` wishes. There are many market characteristics that are needed for a service to be successful in a market. However, there are only a few that are key and must not be overlooked. The key market success factors that we chose are income level, location, and internet penetration. We feel that all three of these factors are indispensable...
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...European Tourism Law (New policy) Table of contents Introduction I. Tourism in Europe a. Employment and growth i. Factors of growth b. Problems facing tourism ii. New destination iii. Environmental destruction II. Lisbon Treaty III. European Travel commison c. Members d. President e. Activities IV. Renewed European tourism policy. f. Mainstreaming measures affecting tourism iv. Financing g. Promotion of sustainable tourism h. Improving understanding and visibility of tourism V. Conclusion Webliography Appendix Introduction Tourism overview Tourism is a sector that is growing rapidly in European Union is as well a key sector in the European economy. The European Union recognizes the potential of tourism to generate employment and growth. The variety of attractions and quality of its tourism services made of Europe the world leading tourist destination. Tourism is therefore an activity which can play an important role in the economic sector in Europe. The EU tourism industry generates more than 5% of the EU GDP, with about 1,8 million enterprises employing around 5,2% of the total labour force (approximately 9,7 million jobs). When related sectors are taken into account, the estimated contribution of tourism to GDP creation is much higher: tourism indirectly generates more than 10% of the European Union's GDP and provides...
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...SERVICE INDUSTRY IMPACT ON NATIONAL ECONOMIES Student’s Name Course code + name Professor’s name University City, State Date Introduction Service industry is a business category that involves the provision of services to other businesses or to final customers. Service industry has improved in the recent decades forming the backbone of several nations’ economies. The common service industries include tourism, computer services, entrepreneurship and accounting among many others. The growth of the service industry has been reflected in several economic platforms. For instance, the current list of Fortune 500 companies has more service companies on it compared to manufacturing companies (Encyclopedia Britannica, 2015). In addition, the old product oriented business tradition has been replaced by a service-product continuum. This business revolution is happening in both the developed and developing countries as a result of a high price elasticity of demand of services. This means that services have dominated the economies of these countries leading to an overall global economic change. Background of the Service Industry The service industry has been in the economy for a long period of time. In Africa, during the ages of barter trade, services still existed but they were not valued as they were termed as ‘free services’. For instance, during the barter trade age, there existed medicine people, traditional educators among other service providers (Gancarczyk, 2014). These people...
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...Exam: Service Product and Economic Tourism (All sources are a part of Bibliography) "The media is going to be in town and they're going to stick microphones in front of a whole bunch of visitors to get their opinions on their experience in London. Their answers are going to be critical in supporting the reputation of London and the UK in the future," said Greg Klassen, Senior-Vice President of the Canadian Tourism Commission. This statement came just before the 2012 Olympics. In a nutshell, his comment hits the nail on the head in terms of the impact hosting the Olympics can have on future tourism after hosting the Olympics. It goes without saying, then, that hotels and restaurants should price cautiously. "Resist the urge to price for the Olympics and con-sider pricing for the next 10 years instead. You don't want these to become known as the rip-off Olympics," advises Klassen. By hosting a successful major event, a city is able to demonstrate technical and organizational abilities, and even winning the opportunity to act as the host city signals success. However, by taking on that responsibility, in an event such as the Olympics, you run into the possibility that the event may not go the way you planned it. Either way, hosting the Olympics is an opportunity that many tourist destinations will not let pass them by. The Australian Tourist Commission received US $6.7 million from the Australian Government over four years, to maximize the tourism opportunities presented by the...
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...UK – Case study The UK is a mature tourism destination and tourist generating country. -There has been a strong relationship between the average income in the UK and the average spending on tourism both at home and abroad. -Tourism provides employment opportunities. -Tourism supports an inflow of cash from abroad. Major issues -Negative balance of payments: more money goes out of the country than comes in through tourism. A major reason for this is the desire by UK citizens for guaranteed sunshine abroad. -Regional imbalance: This occurs when so much of the foreign tourism is focused on London and a few other ‘world famous’ locations -Pressure at honey pot locations: High volumes of tourists at a particular honey pot site can put pressure on the locals and the area. -Concerns about air travel: the growing concern over the impact of the increasing levels of air transport due to tourism. Plans to expand airports such as Heathrow and Standsted are particularly controversial. Apart from the direct impact on populations near airports, there is a growing concern about the contribution of air transport to climate change. -Seaside resorts: The continued decline of the traditional British seaside resort is resulting in high unemployment and urban blight in those resort areas. Tourist volume -There were 30 million visits from overseas to the UK in 2005, double the amount in 1984 and an all-time high. -Also in 2005 Britain made 66.4 million visits abroad, three times...
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...per cent relative to the same period of the previous year. There were 588,500 visitor arrivals during March 2013, an increase of 8.1 per cent relative to the same period of the previous year. Key trends by market are outlined below Download the visitors by market chart[->0]. New Zealand · There were 99,100 visitors from New Zealand during March 2013, bringing the total for the three months to March to 255,000 an increase of 2.9 per cent relative to the same period of the previous year. Europe · There were 71,300 visitors from the United Kingdom during March 2013, bringing the total for the three months to March to 193,300, a decrease of 0.6 per cent relative to the same period previous year. · There were 16,000 visitors from Germany during March 2013, bringing the total for the three months to March to 47,300, an increase of 4.2 per cent relative to the same period previous year. · There were 8,300 visitors from France during March 2013, bringing the total for the three months to March to 27,200 an increase of 5.8 per cent relative to the same period previous year. The Americas · There were 50,000 visitors from the United States of America during March 2013, bringing the total for the three months to March to 141,200, an increase of 9.1 per cent relative to the same period previous year. · There were 12,200 visitors from Canada during March 2013, bringing the total for the three months to March to 38,000, a decrease of 2.1 per cent relative to the same period...
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...“E-commerce in tourism” Anton Hörl Student No. 1210430081 Research Methodologies IMTE-B2012 Research Methodologies: Essay Hypothesis: “E-commerce will play a big role in future tourism” Introduction Tourism is in permanent change with the technical progress. The main object which changed tourism and in the same way the whole world is the Internet. The Internet changed booking habits and information gathering in tourism immensely. After years of evolution the Internet developed from stiff websites into a global, interactive, costumer participating Network. Many vacations are getting booked via Internet. It became a modern marketplace, a digital shopping Centre. The Electronic commerce structure developed. Shopping via Internet turned out into a every day life task. E-commerce sales reached the 1 trillion dollar mark in sales in 2012. (E-marketer, (2012) After the launch of the model company of E-commerce websites, which programmed a former Apple employee “Though Pierre” in 1995, many more companies followed EBay’s footprints into this branch, like Amazon, Zalando or Redcoon. (About.com, 2013), And it got not only a big topic for buying contestable products, the costumer can purchase also a great variety of services in the Internet, among other things, tourism products. E-commerce is a market with exceptional growth in global revenues, especially in the travel segment. But will E-commerce continue to grow and how will it develop in tourism? This leads to...
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...Employment in Tourism Tourism supports 2.6 million jobs, one in twelve jobs in the UK, and over 200,000 small and medium-sized enterprises. People are employed in tourism right across the country, in every constituency, in cities, in seaside towns and in rural communities. Jobs are at all skills levels, offering seasonal or flexible employment as well as fulfilling long-term careers. Tourism is forecast to account for 2.9 million jobs by 2020, 250,000 more than is the case today. [pic] Visitor Numbers Inbound The table below shows trends in inbound tourism for the period 2000 to 2010 based on the Office for National Statistics International Passenger Survey. The number of visits peaked in 2007 at 32.8 million, since when there has been a decline of around 10%. After a long period during which the average spend per visit hovered at a little under £500 there has been a marked increase in the past three years, driven on by the relative weakness of sterling. In line with many other developed economies the UK has an international tourism balance of payments deficit. This increased both rapidly and consistently in the decade to 2008, but shrank by around 26% in 2009 and a further 1% in 2010 as Britons took fewer overseas trips. [pic] Top 10 Markets The top ten inbound markets for the UK in terms of number of visits during 2010 accounted for 68% of all visits. Looking at spending by inbound visitors, the top ten markets account for 56% of all spending, with the...
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...influence the success of the tourism industry. First, there are ways that economic policies a government takes can have a direct impact on tourism. This type of impact would occur when a government makes policies explicitly aimed at the tourism industry. For example, if a local government subsidises the building of a resort in a beach town, the tourist industry in that town will, presumably, benefit. Second, there are ways economic policy can indirectly affect tourism. For example, government monetary policies are most likely not aimed at tourism. However, if a government's monetary policies cause the exchange rate for its currency to fall, tourism will likely benefit. This is because the country's currency will become cheaper and vacations in that country will become less expensive for people in other countries. SELECTED PRESENTATIONS, SUMMARY AND RECOMMENDATIONS - SEMINAR ON TOURISM POLICY AND ECONOMIC GROWTH Introduction 1. This note presents the record of a seminar held on 6 and 7 March 2001 in Berlin, aimed at exploring the relationships between economic growth and tourism policy. The Seminar was organised by the OECD in partnership with the Canadian Tourism Commission, the Federal Ministry of Economics and Technology of Germany, the Secretariat of State for Tourism of Mexico and the State Secretariat for Economic Affairs of Switzerland. 2. The objectives of the seminar were: * To learn more about the role and importance of tourism services as well as their...
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... Bachelor of Technology: Adventure Tourism Management In the Department of Tourism Management Tshwane University of Technology Lecturer: Dr. WJL Coetzee Due date: 21st February 2012 Declaration of work I hereby declare that assignment 1 is my own work and that all the sources that i have consulted and quoted have been acknowledged and adequately referenced. Signature: Date: Contents Topic page Front page 1 Declaration 2 Turn-it-in proof 3 Contents page 4 Questionnaire 5-7 References 7 1. Are you keen to complete a comprehensive questionnaire on, ‘Ghosts, a travel barrier to tourism recovery’? Yes No 2. Are you male or female? Male Female 3. In which age cluster do you fall? 20-25 26-30 31-35 36-40 41-45 46-50 4. Are you single or married? Single Married 5. What is your highest level of education received? Secondary/ High school diploma College or Graduates degree 6. In which category does your job fall into? Sales and office workers Entrepreneurs and managers House wives and retirees Students Government officers 7. Where do you reside? Thai resident China Germany United kingdom United states Other 8. What does your culture believe about ghosts? They do exist They don’t exist 9. Where are you travelling to? China Germany United states United kingdom ...
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...------------------------------------------------- Tourism research report By: Beth Patterson, Teacher: Miss Peck ------------------------------------------------- Tourism research report By: Beth Patterson, Teacher: Miss Peck United Kingdom United Kingdom Part One Introduction This report was made to outline the United Kingdom’s tourism aspect of the economy. This information will be used to create a tourism experience and select a good location within the United Kingdom for it to be placed. The report will also explore the advantages and disadvantages of the experience and to determine weather the positives of the experience override the negative impacts. Tourism Statistics The United Kingdom has a GDP per capita of $36,600, which ranks them as 33rd in the world. (https://www.cia.gov/library/publications/the-world-factbook/geos/uk.html) The total contribution of tourism to the GDP in 2011 was GBP101.1bn or 6.7%. http://www.wttc.org/site_media/uploads/downloads/united_kingdom2012.pdf The main reason for tourists to visit the UK is to holiday (http://www.ons.gov.uk/ons/publications/re-reference-tables.html?edition=tcm%3A77-269632) since 2002 travel and tourisms contribution to the GDP of the United Kingdom has decreased by approximately GBP10bn, however is predicted to increase to about GBP15bn by 2022. 30.8 million overseas visitors came to the United Kingdom in 2011 and spent a total of 18 billion pounds. The country is the 7th most popular tourist destination...
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...Investments in tourism in Bulgaria – risks and benefits of making an investment decision. Introduction : What is an investment? Investments in tourism in Bulgaria.(brief explanation) Risks and benefits form making a decision to invest . Main body: How to make an investment decision? Best circumstances to make an investment. Brief descripition in general and connect with BG Risk regarding investment decisions. Investments in tourism. / in general + risks/ Condition of the tourism in Bulgaria / main numbers, perspectives, future prognosis, compare with another similar contrary/. Benefits and risks - of an Investment in tourism in Bulgaria- what is the possible profit, what is the possible loss, what is more risk or benefit. Evaluate the investment – good or bad? Conclusion: Summarize the information, state the main benefits, state the main risks, state the evaluation. Intro: Situated on the crossroads between Europe and Asia, Bulgaria has been home to various civilisations including the Thracians, Greeks, Romans and Slavs, each leaving a mark on its culture, history and heritage. Much of Bulgaria’s ancient culture has been sustained despite the four decades of Soviet rule that ravaged some of the country’s features. Bulgaria has nine UNESCO World Heritage sites, with seven listed as cultural sites and two as nature sites. The cultural sites include the Ancient City of Nessebar, Boyana Church, Madara River, Rila Monastery, the Rock-Hew Churches...
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...1. -Do you think Greece should leave (or be kicked out) of the Eurozone? From the Greece point of view, it should stay in the Eurozone. Firstly, if it left the Eurozone and adopt the drachma, the country’s economy would suffer from weak currency, high inflation rate and high interest rate. This situation might continue for several years. The Greeks’ living standard then would become much worse than now. Secondly, Greece cannot benefit a lot from the weak currency. The current dominant industry in Greece is the tourism. Greece doesn’t have many natural and labor resources, and doesn’t have high-tech industries or large scale of manufactures or services industries which are strong enough to drive the economy. So, the weak currency cannot benefit the export. It might benefit the tourism, but the prosperity of the tourism is not strong enough to drag Greece from the deep debt mud. Finally, if the Greece exit Eurozone because of the veto of fiscal austerity, then the Greece government might continue the high welfare and high tax social security system. Although the fiscal austerity imposed by creditors of the Eurozone is a little over strict, the fiscal austerity is somehow right on the track. The high welfare system is a very heavy burden for the economy which not only cause a lot of government debt but also demotivate labor force. We can see the effect of the fiscal austerity during 2011~2014, the GDP increased from -8% to -0.2%, which means that the economy is becoming better. ...
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