Chapter 1

THE PROBLEM

Background and Purpose of the Study People who are employed in an organization have similar perspective to achieve work efficiency, and to attain efficiency is job performance. Training of employees is required to develop their skills, ability and knowledge. Since men are living in a changing world where increase in development takes place, people must adapt to its environment for him\her not to be left behind.
A training and development system is a set of element which, with some objectives, uses processes to transform inputs into outputs. The inputs to a training system are trainees with certain characteristic: IQ, education, experience, and ability to perform as required on the job. The outputs are the trainees scientific know – how, skills, and attitudes, their performance on the job experience, and training development designing and producing courses and other training experience.
Training is one of the most effective tools in business and industry to bring the best from the employees. Training is designed to help the employee adjust to his work, to develop his pride and enthusiasm for the job. Maintaining high standard of services and to prepare him for the advancement of its work in greater responsibilities and challenge boosting morale and enthusiasm of the employee’s loyalty and interest in the company. As the most important asset of the organization, the employees still remain as human beings having their own needs and wants. To be able to perform effectively and efficiently, they have to be well motivated. Their interest must be aroused for them to work willingly, work with enthusiasm and exert more efforts for the progress of the organization and to the community in which they live in. Training is the systematic development of the attitude, knowledge, skill, behavior pattern required for the adequate performance of a given job