...successful some of them had become. I often wondered why I haven’t become successful. Why was I made to be a failure? Then it dawned on me that I, myself was my own problem. At different points in my life I’ve often given up when I was faced with a challenge. I always took interest in the healthcare field, and I pursued and completed a certification in nursing. When certain circumstances caused for me to have to go back to school to recertify, instead of pressing on I choose defeat. My greatest obstacles now are my children, for I don’t have a strong support system and because of this I have allowed myself to be defeated by other obstacles in life. When I got into college, my biggest challenge was staying focused and motivated. I continued to stay out late, I would put off assignments until the last minute, I did cram study sessions, I was lazy all the time and couldn’t concentrate, and I missed classes and fell behind on home assignments. This caused a major problem for me like receiving failing grades. I blamed everything and everyone around me. I felt like I no longer had control over my situation. I fell into depression and once again I had my mind set on giving up. One day I was in my PRE 100 class and we were discussing the topic of accepting personal responsibility, more in depth to say, victim and creator. After sitting through lecture and reviewing the journal assignment, I noticed that I had played the...
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...program and focus on how to make it more attractive in order to maintain its current customer base and to attract new ones. There are two reasons why this solution is the best: • Starwood has been trying to develop the Starwood brand. On the other hand, Hilton HHonors guest reward program has a competative advantage over Starwood's program because Hilton's loyalty program has been successful compared to others in the hotel industry. The most important feature of the program that distinguishes itself from competitors is Double Dipping which lets guests earn milage for the same stay in partner frequent-flyer programs. Hilton is the only hotel chain that offers this opportunity. Additionally, becoming a loyalty program member gives another advantage to Hilton's program. In as little as 4 stays per year, or 10 nights, membership is granted to HHonors. Customers have to stay 25 room nights or have 10 stays per year to become a member of Starwood's loyalty program. Consequently, if the customer chooses Starwood, he or she has more waiting time to use his or her points while paying very high staying cost...
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...There are many different situation that can and will cause conflict in a team such as, lack of communication , team member not knowing their roles ,and most of all some members may be to argumentative , and this will cause conflict a group setting. This is why it is very important that there is a team leader who can, not only lead the team but control the conflict as well. Lack of communication can hurt a team very badly. Team members should always know their roles, and also follow through. That’s in a perfect world but we don’t live in one. It very important that each team member contacts one other if there is something going on with them that might have an impact on the group. Having open communication is very important, as member of a team I want my team member to be able to approach me and for to be able to approach them as well. Team should communicate at least once a week whether it is by phone, email, in person, or in these times in our live text message. This way if their anything on with your team they can let you know immediately. This way thing can be discuad openly, there could be so issues going on with the group are personal that is causing their performance to fail. Anytime a team is involved whether it be a team of family member, or a team of coworker each member would know there role. The leader of team should make sure each member know their role and that they follow through. As a good team member you should make every scheduled meeting, conference call...
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...Mt. Rundle Mt. Rundle is a hotel found in a popular tourist city in Canada. This particular hotel is rather small with a little over sixty rooms. Price was it is on the higher side of hotels and is listed as a boutique hotel. All of the rooms in Mt. Rundle are different as far as accommodations and design which could be considered as adding to the hotel’s character. Because there are numerous sources of accommodation and places to stay in this tourist city, Mt. Rundle does not have a monopoly on living spaces. This also means that there will always be other places for tourists to stay if the hotel receives poor reviews. Steve Mckenzie is a disgruntled tourist who stayed at Mt. Rundle. He had been planning a three week vacation in Canada with his wife who is very busy as well so the vacation meant a lot to him, so one can only expect that he wanted everything to be well done with such planning. They were staying at a number of hotels with Mt. Rundle being one of them. Their stay was less than perfect but it was more of the handling of the money that pushed him over the edge. His room was above the kitchen, which led to a variety of cooking aromas seeping into their room. He also complained that the cleaning staff would stock the room improperly if at all. The customer service as a whole seemed inept because calling the front desk for soap did not work so he had to go down to the storage room himself to get it for him. The real issue began over four months after...
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...health insurance, life insurance and a retirement-savings plan is essential in retaining employees. But other perks, such as flextime and the option of telecommuting, go a long way to show employees you are willing to accommodate their outside lives. – Provide some small perks. Free bagels on Fridays and dry-cleaning pickup and delivery may seem insignificant to you, but if they help employees better manage their lives, they’ll appreciate it and may be more likely to stick around. – Use contests and incentives to help keep workers motivated and feeling rewarded. Done right, these kinds of programs can keep employees focused and excited about their jobs. – Conduct “stay” interviews. In addition to performing exit interviews to learn why employees are leaving, consider asking longer-tenured employees why they stay. Ask questions such as: Why did you come to work here? Why have you stayed? What would make you...
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...Drexler’s Case Study Florida Institute Of Technology Drexler’s Bar-B-Que was established in the 1940’s as Burney’s BBQ since then it has gone through several name, location, and ownership changes. Currently Drexler’s is located in the Third Ward of Houston and has been there since 2003. Drexler’s has remained a family operation over the years although it has gone through several different ownership changes. The current owners, James Drexler and his mother Eunice Scott have been the owners since 1982. The current staff includes, James, Eunice, James sister, Virginia and two or three other full time employees. Each member of the family is involved in a different operational aspect of the business. Eunice is the Patriarch of both the business and the family and has a great deal of influence in the community and the culture of the organization. The values of Drexler’s come from the Patriarch Eunice. Eunice works at the restaurant every day and thus a lot of her own personal values have become shared by the business. Eunice values a strong worth ethic, as indicated by her presence at the restaurant everyday. She also values treating people fairly and with respect. These values permeate not only to the staff but also to the customers. Eunice is always seen walking through the restaurant asking the customers how they are doing and checking to see if there is anything she can do to give them a better experience at Drexler’s. Eunice also believes in giving back...
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...museum. He is afraid that the museum and Jane Gallagher has changed. Holden knows that if the museum has change, then it would hurt him, so he doesn’t enter. He remembers happiness and laughter when he was with his friends and family. Holden wishes to live a simple and uncomplicated life. “Nobody’d be different. The only thing that would be different would be you. Not that you’d be so much older or anything. It wouldn’t be that, exactly” (121). The Museum of Natural History symbolizes the world Holden would love to live in. For example, he says,“ The best thing, though, in that museum was that everything stayed right where it was” (121). Holden enjoys how the figures in the museum stay frozen in time and never age. Holden thinks his world is his “catcher in the rye” fantasy, where everything stays the same, where everything is uncomplicated, eternal, and acceptable. Holden doesn’t appreciate change because when something adjusts in his life, it’s for the worse. Holden subconsciously admires...
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...believe that there is always a risk in lying and that is being caught. Good for those who lie but was not caught. But there was one lucky mistake that Antoine did. It was when he left a candle lighted. He was reprimanded but suddenly it turned out that her mother defended him. And they decided to go into a movie house and stroll around the streets of France. I admired the friendship of Rene because he offered something new, something that distract Antoine from his problems about his fam ily. He brought pleasure to besieged Antoine by going on into arcades, movies and puppet shows and smoking. I am okay with this because he did this for a pleasure. And why would Antoine stay in the school where he is an eye sore to his teachers if he can do stuffs outside that would make him happy? Rene even offered Antoine a place to stay. But I doubted him when he did not tell the cops that he was also liable in stealing the typewriter. Yes, I considered the action of Antoine and Rene as a stealing although there is an intention to return it. But they already stole it. Rene redeemed my respect when he tried to visit Antoine in the observatory center. I can sense that Antoine is even more excited to see Rene more than his mother. It broke my heart to see Antoine cried when Rene was not allowed to visit. As long as something or someone is about friendship, I feel so nostalgic. Because I do not even have a true friend like Rene. His mother is also responsible on what happened on Antoine. He did not...
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...1. Presentation of the Facts Surrounding the Case. Who Moved My Cheese? focuses on four main characters there are two mice named Sniff and Scurry, and two little people named Hem and Haw. The four of them live in a maze and spend their days scurrying about in the eternal pursuit of cheese, however each of the four has his own unique approach to this hunt. Sniff is extremely good at sniffing out cheese, while Scurry specializes in scurrying after newly discovered cheese. Hem and Haw are not so single-minded in their cheese pursuit, but rather spend more time philosophizing about the hunt. Haw eventually learns to move with the cheese, while Hem remains locked in the old way of doing things, waiting fruitlessly for his cheese to be returned to him. One day the four stumble onto a piece of cheese so large that Hem and Haw declare that they shall never again need to search for cheese. They become accustomed to this constant source of cheese and push aside any thought of ever having to find another piece. The two mice, however, never stop exploring their surroundings and are constantly attuned to change in their environment. Meanwhile the supply of cheese is slowly dwindling and one day this chunk of cheese is finally exhausted and the four are left with nothing. Sniff and Scurry are able to take this new development in stride and scamper off in search of a new cheese source. However, Hem and Haw are not able to cope with such an abrupt life-altering...
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...between members and non members behavior at wyndam is: If hotel is willing to meet their expectations, members are willing to be more loyal to the brand Members v. Nonmembers Members are upscale travelers, business clients (131, 127) higher expectations of a personalized experience willing to pay for it (how do we know this? Please point to the data) members stay 20% more frequently than non members when they stay, their length of stay is shorter (p 131) members spent 25% more during their stays (131) >chris has this calculation non-members stay longer, but lesser number of stays brand awareness is 40% higher for members (131) ready to be loyal to brand when brand will take care of their preferences (126) Support Calculations (chris and hema have these) Conclusion Does the above information support the finding that ByRequest is targeting the right customers? -yes -the numbers are clearly showing members are spending more and staying less, meaning Wyndham has found a way to increase spending and repeat visits from customers that have potential for an even higher number of stays -business customers indicate location and service/previous experience are factors making them choose a certain hotel. If wyndham has a hotel at location, by request is all they need to guarantee customers will choose their hotel (126) (exhibit 6) II. Question 2 A: guests can convey exactly what they want e. amenities and preferences p. 128 A: points cost...
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...a. I believe Oprah is a High Performance Leader. b. I would consider Oprah to be a Competent Manager. She is great at building teams and definitely gets results through others. Her leadership consists of: * Carefully selecting her team-she has highly qualified people in the areas that they need to be in and in the areas she is most weak in, such as the financial area. * She gathers trusted mentors and uses them for her benefit * She rewards her staff * She values her customers and more importantly she listens to them she shows she truly cares * She stays focused on a mission or vision * She communicates her vision to her staff and she has the innate ability to motivate them * She dreams big and is constantly looking for "what's next". * She knows herself and her beliefs and abilities * She remains resilient, she is constantly changing or looking for new things she has unbelieveable ambition, drive and focus * She learns from her mistakes and then right away moves on Reading about her employees though I would consider her to be more transactional to them than transformational, being very generous with pay and benefits. But other parts of the article stated how she praises but then right away she is on to the next new thing. c. Development Plan Development goals | Action -Who,What & How | Time Line | Criteria for Success | * What's next?Owning own network | 1. Set up meeting with top team leaders2. | Weekly | Staying competitive...
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...Strictly confidential Suspected Food Poisoning (Children’s) questionnaire |Personal Details | | | |Surname ………………………….. Forename ……………… Date of birth……/……./…….. | | | |Parents/Guardians Name………………………………………….. | | | |Home Address …………………………………………………………………………………………… | | | |…………………………………………………………………… Postcode…………………………...
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...cramps right away. When there’s something you don’t understand, you may be tempted to just put it aside and hope for the best. That strategy doesn’t work at all in math! Because everything builds, if you don’t understand A you will probably not understand B and C either. If this happens in class, ask a question right away. Don’t apologize and don’t worry about looking stupid; probably other people have exactly the same question. Outside of class, use the Baker Center tutors or talk through the problem with your study buddy. Visit your instructor during office hours or make an appointment for another time. Warm up before the event. Before class, look back over the readings and your homework. Make sure you are ready with any questions. Stay in training. Review your notes after class, even rewrite them to make sure you understand everything. If there are several days between classes, review the material at least every other day to keep it fresh in your mind. Make sure you train enough. The College recommends 2–3 hours per classroom hour, but you may need more. Recognize especially that in the summer you’re making a big time commitment. If your class meets five days a week for an hour and 40 minutes a day, that’s two 50-minute classroom hours, which means you should expect to study 4–6 hours per night, every...
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...This specific exercise was eye opening for me personally. My future sister-in-law is very negative and always feels like everyone is against here and always on the defense. School is out this week so her 4 kids have been coming over from 7am-6pm all week to play with their cousins. She has to work and has no one that can watch them. When she comes to pick them up she ends up staying for another hour or so complaining how no one ever helps her, and no one understands her, and how everyone expects her children to always be the bad kids. She went on how her brothers treat her as less because she was so young when she got pregnant and it went on and on… Finally last night as she was now talking about how she will never get a promotion and will stay a “minimum waged gas station employee forever”, I asked her if she has applied for any promotions? When she said, no, I then asked her does she regally check the openings. To my surprise she also said no. So then I asked her how can she say she will NEVER get a promotion if she doesn’t apply for one? So we then turned the conversation into a discussion of if she was qualified for any of the promotions. When we got down to the facts, she started realizing that there was no reason she couldn’t apply. In fact she said “I don’t know why I have been thinking I cannot apply for the Assistant manager...
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...Six features that make up a community are religion, race, professional ties, culture, shared background, and size. All of these features are important features that can also determine what type of community you are living in. The community that I live in is predominantly military or military retirees. It’s a new neighborhood so everyone that lives in my community has only lived here about a year in a half. There are many families that have more than one child and a lot of mixed families and blended families as well. There are many different religion preferences as well as different cultural backgrounds. Most families have pets in my community and on the weekends everyone’s seems to be walking their dogs. From the outside looking in it really looks like a perfect community to raise children. Our family moved in about a year in a half ago we were the third family to move into our community and the neighbors seemed really nice one neighbor even put welcome cards in everyone’s mailboxes, I was so excited to live in this community. We have three young boys ages 13, 11, and 6 so when we found out that our neighbors had three boys we were excited because they had someone to play with. I also have two teenage girls ages 17, and 15 they were quickly bored because as other people started moving in their kids were boys as well so my daughters pretty much just stayed in the house. My oldest needed a way to make money so she became the neighborhood babysitter, so that worked out perfect for...
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