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“Total Quality Management of Jamilee Services Inc.”

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Submitted By joanafiora
Words 953
Pages 4
Pamantasan ng Lungsod ng Maynila
College of Management and Entrepreneurship
S.Y. 2012

A case study entitled
“TOTAL QUALITY MANAGEMENT OF JAMILEE SERVICES INC.”

Submitted by:
Joana Grace Saquing
Danilo Rodriguez
Jefferson Soriano
Gandelyn de Chavez
Maricar Castro
Mariel Mirandilla

Submitted to:
Professor Marivic Flores
TIME CONTEXT
Since the year 2002 JMS has been doing successful business. However after 10 years, Myrna finds herself in a financial dilemma. Companies needing for manpower resources have started to decline. Thinking that the economic milieu has simply slowed down and that JMS is just a victim of it she believes that she has never done anything wrong; that this dilemma will be over as soon as possible and the business will be on the heat again.

PERSPECTIVE

The Human Resource Manager point of view was the one viewed at this case.

CENTRAL ISSUE
Although Jamelee Services, Inc. was doing successful business for the last 10 years the entire organization’s problem does not just depend in the minor problem which is the economic milieu. The Human Resource Department had a major predicament with the quality policies, quality management, and quality system applied to their employees and the standards in selecting and training them. Throughout the 10 years of their successful business they have been applying the same standards and policies that in turn did not meet the satisfaction level of the other companies after progress in time.
STATEMENT OF OBJECTIVES * To develop the existing standards of JMS. * To solve the financial dilemma

AREAS OF CONSIDERATION
Financial Area * JMS can’t provide mandated benefits such as holiday pay, social security, etc.
Management Area * They cannot provide proper training to the employees * They can only provide few job positions * Employees deceased after a period of

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