...Evaluate Interpersonal Communication Skills Interpersonal communication skills are the tools people use to interact and communicate with individuals in an organizational environment. To be able to understand methods of communicating, we have to be able to identify different types of communication behaviors of individuals. Communication is a social process of sending and receiving information and an interactive two-way process that involves understanding and transferring information from one person to another (Dougherty, 2014). In organized business environments, one major skill that employees depend upon is communication, as the majority of their workday is communicating with other individuals. Companies are recognizing the relationship between employee engagement and business success and are encouraging employee engagement by providing training in interpersonal communication (Hynes, 2012). Factors such as perceptions, emotions, and motivation help employees make sense of their workday and inner work lives of employees are influenced by performance on creativity, productivity, work commitment, and collegiality...
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...USAWC course paper key competencies for 21st century strategic leaders by LTC JP Moore Strategic Leadership 24 October 2012 U.S. Army War College Carlisle Barracks, Pennsylvania 17013 It became clear to me [as the Chief of Staff of the Army]…I would have to learn new tricks that were not taught in the military manuals or on the battlefield. In this position [as a strategic leader] I am a political soldier and will have to put my training in rapping-out orders and making snap decisions on the back burner; and have to learn the arts of persuasion and guile. I must become an expert in a whole new set of skills. George C. Marshall After a review of the aforementioned George C. Marshall quote and the research conducted for this piece, the author draws the conclusion that the success – or failure – of a strategic leader depends on his or her abilities as an intellectual, culturally aware team builder, influencer, and a communicator above the tactical and operational levels of leadership. With this judgment, the following piece will answer two questions. What key competencies should a strategic leader possess in order to align their organizations to a constantly changing and complex – VUCA and JIIM – environment? How do these competencies facilitate his or her strategic organization’s alignment to the constantly changing and complex – VUCA and JIIM – environment? Strategic leader competencies generally consist of the “knowledge, skills, attributes, and capacities...
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...Diploma in IT | Unit 1 - Communication and Employability Skills for IT | Learner name | Assessor name | | Jenni Coles | Date issued | Hand in deadline | Submitted on | 25 September 2014 | 10 October 2014 | | Assignment title | Part B – Promoting communication and employability skills | In this assessment you will have opportunities to provide evidence against the following criteria: | Criteria reference | To achieve the criteria the evidence must show that the learner is able to: | | Task no. | | Evidence | P2 | Explain the principles of effective communication | | 2 | | Automated presentation | P3M1 | Discuss potential barriers to effective communicationExplain mechanisms that can reduce the impact of communication barriers | | 3 | | Series of posters | Learner declaration | I certify that the work submitted for this assignment is my own. I have clearly referenced any sources used in the work. I understand that false declaration is a form of malpractice.Learner signature: Date: | Assignment brief – QCF BTEC Assignment brief Qualification | BTEC National Subsidiary Diploma in IT | Unit number and title | Unit 1 - Communication and Employability Skills for IT | Assessor name | Jenni Coles | Date issued | 29 September 2014 | Hand in deadline | 10 October 2014 | | Assignment title | Part B – Promoting communication and employability skills | Purpose of this...
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...the long-established classroom setting. Although online learning has many advantages for some students, it can also lead to some difficult challenges. In order for online education to be successful, it is crucial that those challenges are identified and efficiently dealt with. Organizational skills, time management, and effective communication are key elements for a successful online education. Having organizational skills is one of the important keys for online education success. I will use the organizational skills I have learned in my professional career to arrange my work into time intervals that will allow me to complete certain parts that need to be completed at a given time. By using the strategy, the amount of time that I usually waste will decrease. Organizational skills are not limited to time and work; it extends beyond materials and workspace. Working with my newfound organizational skills will also make my work and everyday routine more precise and deliberate; I will be a lot more conscious and sure of what I will be doing later. By having, a schedule I will be more prepared and lessen the tension, and in turn, my daily function will be more efficient. Another key for online education success is effective time management. No matter how one approaches time management, there will always be some limitations. The more organized I become, the more I will effectively be able to use each hour in the day. Ideally, each morning, I will make a list of everything...
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...Section 1: Interpersonal Skills for Leaders Studies show that many leaders’ failures are attributable to interpersonal skills such as building relationships, leading teams, developing a positive work environment, effective communication and inspiring trust (Eblin, 2011). These skills become even more important when the basic element of the business is the person. It is evident that leaders must master these skill sets to be successful as a leader in their industry. RELATIONSHIP MANAGEMENT: Interpersonal Competencies Must Haves As a part of the four key factors in emotional intelligence, relationship management involves the “soft” or personal side of management that has a direct impact on the aspects of the business (Durbin, 2010). “Interpersonal skills are goal-directed behaviors used in face-to-face interactions, which are effective in bringing about a desired state of affairs” (Hayes, 1991, p14). Following is a closer look at three critical interpersonal competencies that a successful leader must have. Communication Skills Listening – Nichols and Stephens (1957) estimate that 45 percent of all communication is spent listening while far less is spent speaking. Communication is essential to the success leaders and the most influential portion is listening but listening is more than just hearing. Listening is the active engagement of communication to search for complete understand of the meaning of another’s message (Hayes, 1991). To be a superior listener one must...
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...Effective Communication Skills HCS 320 Effective Communication Skills Effective communication skills are important in any job setting, but especially in healthcare where communication is key to ensuring good patient care. “Communication - the human connection – is the key to personal and career success. (Meyer, 2014) As healthcare providers, it is important to understand the keys to be effective communicators, to engage consumers to communicate, and to realize the differences that cultural backgrounds play in our communication. Communication Basics There are several keys to be an effective communicator. The first is to know what you want to say. Begin by a personal understanding of the message that needs to be conveyed. Understanding what needs to be said and taking a moment to adequately prepare what needs to be said will ensure the message will come across clear and concise to the recipient of the message. The next step in the communication process is transferring the message via a statement, written or verbal. The message needs to relay the need, idea, purpose, and information that the recipient needs to understand. The importance of making the recipient understand the message is the key difference in whether what you are asking for can be completed or not completed by the recipient. Without proper understanding of the received message, one can be left wondering what exactly was needed or what they were to do with the information. This process can be impacted...
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...Public Speaking 210-50 Informative Speech September 7, 2011 Chapter 5: Listening to Speeches Listening is an important part of the communication process. It is stated as being the active processing of the information we receive. How well you listen has a major impact on the quality of your relationships with others. Listening is a skill which everyone can benefit from improvement. A great deal of our communication process is devoted to listening. Chapter five focuses on improving your listening skills with suggestions and principles and also identifies barriers that keep people from listening at peak efficiency. In this essay, we will go over all key points and terms that will help you become an effective listener. To become an effective listener we first need to develop certain skills that can be used in stages to guide us through the process. Effective listening involves selecting, attending to, understanding, and remembering the meaning behind the message. The goal as a public speaker is to develop and deliver a speech that audience members will listen and respond to. (62) Although it seems easy, there are barriers that can hinder a speech from being received by the listener. These barriers are referred to as listening barriers. Listening barriers are created when we fail to select, attend to, or understand a message or remember what was said. (62) There are many listening barriers that can vary depending on the individual; however, the book has narrowed...
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...organizations diversity, and successfully identify and handle conflict within a team environment is necessary to the success of all projects. The project leader must have the appropriate skill set to successfully understand how to lead diverse teams and identify, lead conflict in a positive manner and communicate appropriately to our customers. We want to ensure that our customers are receiving what product that they have requested. The project leader will also ensure the customer is full satisfied with all status updates and agrees with the timelines the project team has assembled. We want to ensure that the project team and the customer clearly understand the end result and the timeline needed. The problem is project team does not have a single goal and the customer is changing the requirements each week. The customer does not understand the changes being requested will delay the project timeline and other deliverables that are dependent upon each phase. As the project leader I have identified some issues that need to be addressed immediately to ensure the project phases and timelines are being met for our customer: 1. Define single goal for customer and project team to be in sync 2. Understand phase requirements and timelines 3. Provide written communication confirming goal, requirements, phases and timelines to customer and project team The first phase of the project was not completed within the timeframe the customer requested for the following...
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...importance of communication in an organization can be summarized as follows: 1. Communication promotes motivation by informing and clarifying the employees about the task to be done, the manner they are performing the task, and how to improve their performance if it is not up to the mark. 2. Communication is a source of information to the organizational members for decision-making process as it helps identifying and assessing alternative course of actions. 3. Communication also plays a crucial role in altering individual’s attitudes, i.e., a well informed individual will have better attitude than a less-informed individual. Organizational magazines, journals, meetings and various other forms of oral and written communication help in moulding employee’s attitudes. 4. Communication also helps in socializing. In todays life the only presence of another individual fosters communication. It is also said that one cannot survive without communication. 5. As discussed earlier, communication also assists in controlling process. It helps controlling organizational member’s behaviour in various ways. There are various levels of hierarchy and certain principles and guidelines that employees must follow in an organization. They must comply with organizational policies, perform their job role efficiently and communicate any work problem and grievance to their superiors. Thus, communication helps in controlling function of management. An effective and efficient communication system...
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...CONFIDENT THEY WILL RUN A SUCCESSFUL OPERATION. BEING A SUPERVISOR DOESN’T NECESSARILY MEAN BARKING ORDERS; IF THINGS ARE DONE PROPERLY EMPLOYEES SHOULD WANT TO PERFORM TO THE BEST OF THEIR ABILITIES FOR THE BENEFIT OF THE COMPANY NOT BECAUSE SOMEONE IS TELLING THEM TO DO SO. THIS MANUAL WILL PROVIDE YOU INFORMATION TO BETTER UNDERSTAND THE SIX SUPERVISORY RESPONSIBILITIES NEEDED TO BE A THRIVING SUPERIOR. COMMUNICATION IS THE ACT OF EXCHANGING INFORMATION. IT CAN BE USED TO INFORM, COMMAND, INSTRUCT, ASSESS, INFLUENCE, AND PERSUADE OTHER PEOPLE. COMMUNICATION SKILLS ARE IMPORTANT IN ALL ASPECTS OF LIFE, INCLUDING BUSINESS. (SUPERVISION: KEY TO PRODUCTIVITY) COMMUNICATION IS THE KEY TO ANY RELATIONSHIP. WHETHER THE RELATIONSHIP IS PERSONAL OR PROFESSIONAL NO RELATIONSHIP CAN FLOURISH WITHOUT AN OPEN LINE OF CLEAR COMMUNICATION. SINCE A SUPERVISOR SPENDS A MAJORITY OF THEIR TIME WITH THEIR EMPLOYEES, BEING ABLE TO TALK TO ONE ANOTHER IS CRUCIAL TO ENSURE THAT THINGS RUN SMOOTHLY. FIRSTLY, A SUPERVISOR MUST EVALUATE THEIR “AUDIENCE”. UNDERSTANDING THAT EACH EMPLOYEE WILL PERCEIVE THINGS DIFFERENTLY WILL HELP A SUPERVISOR OPEN THE LINES OF COMMUNICATION. SOME MAY TAKE CRITICISM IN A POSITIVE WAY, WHILE OTHERS MAY TAKE THE SAME CRITICISM OFFENSIVELY. AS A MANAGER, YOU MAY HAVE TO SPEAK DIFFERENTLY TO EACH EMPLOYEE SO THAT THE POINT IS MADE WITHOUT ANY CONFUSION OR NEGATIVITY. IT’S IMPORTANT TO CONSIDER THE TONE USED WHILE SPEAKING AND ALSO WORDS THAT MAY SEEM NEGATIVE EVEN IF NOT...
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...Communication is essential in establishing good professional business relationships. One has to be able to properly exhibit the ability to proficiently communicate and thus making them an effective communicator. Effective communication enables us to solve problems, understand others needs, build trust and respect which then can lead to a productive work environment. Now there are many skills needed to become an effective communicator, listening, nonverbal communication, and stress management to name a few. While all of these are important, there is one that is a much-needed skill to be able to properly exhibit the other skills and become a great communicator; and that is emotional intelligence also known as emotional awareness. Emotions play an integral role in the way we communicate and make decisions. If you cannot understand other people’s feelings or let alone understand your own feelings, you are in an uphill battle trying to communicate with others. No matter how skilled you are at listening, or communicating nonverbally, you will not be effective without emotional intelligence. So what is emotional intelligence exactly? Emotional intelligence is the ability to recognize your emotions, understand what those particular emotions are telling you, and also realize how your emotions affect people around you. Emotional intelligence also involves your perception of others, when you can understand how others feel this allows you to manage your relationship with them more...
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...have to master the art of good communication skills or their technical expertise will be redundant, says Peter Shaw sk any senior executive what they think makes an effective finance professional and they will talk about the themes of clear judgment and effective communication. Rigorous financial analysis and discipline are essential but not sufficient. The senior leader in any business wants to work with finance professionals whom they trust as competent but can also understand. Often the rhetoric is about rigour, thoroughness, accountability and professionalism. But if communication doesn't happen well, all those wonderful professional skills can become sidelined and irrelevant. The consistent picture is that the finance professional who can communicate effertively becomes a crucial and influential part of a leadership team. The finance A professional who doesn't communicate well is regarded as a necessary evil, an encumbrance, a tedious part of the process and a bore. The finance professional can either be at the centre where they are influential, engaged and vital to success, or they can become sidelined and, at worst, regarded as a liability because of their inability to connmunicate with stakeholders. So how is this best avoided? The finance professional has so much to offer. Key principles are about clarity, curiosity, thinking through consequences and being corporate. Clarity Clarity is about effective preparation, identifying key points, keeping it simple, ensuring...
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...the importance of communication. Businesses are finding that it is in their best interest to learn about national, cultural and ethnic groups they need to communicate with to grow their businesses. Communication is so important in business; in fact businesses want and need people with good communication skills. Effective communicators are, therefore high demand besides not surprisingly there is a high correlation between communication skills and income. Whatever the position ones have in business, performance will be judged mostly by the ability to communicate. Evidence of the importance of communication in business is found in numerous surveys of executives, recruiters, and academicians .Without exception, these surveys have found that communication ranks at or near the top of the business skills needed for success. 1.1.0 Background of the Report: This survey report is based on the topic ‘Communication skill plays key role for employment of business students. ‘Basically this report is the partial requirement for ‘Business Communication’ course of MBA program at American International University-Bangladesh (AIUB). This report will help us to understand the enormity of communication skills for employment of business student. It was a nice experience for us to combine our theoretical knowledge with relevant practical field. 1.2.0 Objective(s): 1.2.1 Broad Objective: The key objective of this report is to reveal the enormity of communication skills for business students...
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...Demonstrative Communication Michael Rogers BCOM/275 September 1, 2014 Steven Hynds Demonstrative Communication Demonstrative communication is an organized way of expressing feelings or convey message to others. It is the best process in which a sender sends a message through reliable medium to the receiver and he/she receives the message efficiently. It is the process of understanding and expressing your thinking or feelings to others. Demonstrate communication is the best way to understand other’s point of view and their emotions or thoughts. It is the way of transferring your thoughts and feelings through active listening and verbal and non-verbal communication skills. How to Develop Demonstrative Communication Skills It is the fact that demonstrative communication skills can be positive or negative, good or bad, effective or ineffective. It depends on how the sender sends the message and how the message will be communicated. Any type of relationship can be positive or negative because it is based on communication process whether it will be personal or professional life. To have an effective communication, you must need to convey your message effectively and deliver clear message to your sender. If you want to have effective communication with your family and friends, you must see how you send message or communicate to others. Your message must be precise and accurate that the receiver understands it efficiently. You should...
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...Effective Business Communication Faculty: Dr. Kirti Khanzode Program: Dual Country Program, IMT Ghaziabad, Module 2 Course Description & Objectives: In contemporary corporate world, the mantra of career progression are excellent communication skills. Studies indicate that managers spend upto 80% of their time communicating. The importance of communication thus, cannot be over emphasized. Ability to express oneself clearly orally or through writing, to present well, to choose the right medium, to be culturally sensitive, are all crucial factors that lead to professional success. The course will focus on upgrading participants’ communication skills, while giving them certain communication frameworks. The course will also orient the participants to think about business communication strategically. Though communication for managers is vast area, the course will focus around some common communication situations for managers like presenting, negotiating, communicating with culturally diverse teams etc. During the course we would also touch upon importance of dressing, grooming & etiquette, and its impact on one’s professional growth. Learning Outcomes: Upon the completion of this course, the participants will be able to: * Understand the fundamental concepts of Business Communication * Communicate effectively with a sense of context & audience, choose appropriate style &channel for communicating in a particular situation * Enhance their...
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