Sociotechnical systems theory was created by researchers in human relations in the early 1950s. They found the two were important and needed for the effectiveness of businesses could reach higher potential when they focused on having the internal workplace and the external of the business (the customers) all uniform. Sociotechnical systems theory is when organizations are effective. This is broken down into two parts: social and technical. The employees make sure they follow orders correctly are the social part. The technical part is having right training knowledge and tools so the business can be productive and effective in making sure the customers are happy and return consistently. Social technical systems theory was started being used by Japanese companies which integrated technical systems and management to achieve high performance. Large U.S. automakers like Ford and Chrysler also started to look this way. They wanted to understand how the Japanese were applying these tactics to make their business and their products achieves.
The second approach is called quantitative management. This approach helps analysis the decisions and problems of the manager. This helps them to develop formal mathematical models of whatever the problem is. This is the use of science. This started during the World War II around 1940s. Private companies started to use this theory to get a grip of more complex issues they were having. They use computers to develop certain quantitative methods. This would include techniques such as queuing theory, inventory modeling and simulation. The companies would use these techniques in areas like marketing, planning and human resources. Many managers aren’t trained in this area and do not apply this as their primary approach. They might use this approach as a tool in the process of a decision. Many managers will use the result that