...Management Process and Organization Behavior MB0022/ PB 001/MH0026 Contents Unit 1 Management Process Unit 2 Organizational Behavior Unit 3 Foundation of Organization behavior Unit 4 Learning Unit 5 Value, Ethics and Job satifaction Unit 6 Personality Unit 7 Emotions Unit 8 Perception 96 83 69 52 41 33 17 1 Edition: Fall 2008 Contents Unit 9 Motivation Unit 10 Group Behavior Unit 11 Power and Politics Unit 12 Conflict Management Unit 13 Stress management Unit 14 176 114 131 147 164 Organization change Unit 15 Organization Development 191 205 Edition: Fall 2008 BKID – B0665 Dr. K. Jayakumar Vice Chancellor Sikkim Manipal University of Health, Medical, and Technological sciences Prof. Nandagopal V. B. Director and Dean Sikkim Manipal University of Health, Medical, and Technological sciences. Board of Studies Dr. T. V. Narasimha Rao Professor, Manipal Universal Learning Ms. Vimala Parthasarathy Prof. K. V. Varambally Director, Manipal Institute of Management, Manipal Mr. Shankar Jagannathan Asst. Professor,. Sikkim Manipal University of Former Group Treasurer Health, Medical and Technological studies. Ms. Sadhana Dash Senor Manager HR Microsoft India corporation ( Pvt) limited Mr. Pankaj Khanna Director, HR, Fidelity Mutual Fund Mr. Abraham Mathews Chief Financial Officer Infosys BPO, Bangalore Wipro Technologies Limited, Bangalore Content Preparation Team ...
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...| UCSI UNIVERSITYFACULTY OF BUSINESS AND INFORMATION SCIENCE (FoBIS) | Teaching Plan 1. | Unit Code &Unit Title: | BB219 Management Ethics | 2. | Course of Study: | Bachelor of Business (Hons) Business Administration | 3. | Year of Study: | Year 2, Semester 2 | 4. | Year and Semester: | Semester May, 2015 | 5. | Credit Hour & Contact Hours: | 3 credit hours Lecture: 21 Hours Tutorial: 21 Hours Practical: | 6. | Lecturer: | Associate Professor Dr Intan Osman Email: Intan@ucsiuniversity.edu.my | 7. | Tutor: | Associate Professor Dr Intan Osman | 8. | Mode of Delivery: | LectureTutorial | 9. | Objectives: | * To provide students with a valuable source of reference on issues surrounding corporate misconducts and ethical principles and theories * To provide an understanding of how ethical theories can be applied in everyday individual and corporate undertaking. * To develop students’ appreciation of how an ethical manager may influence or drive a company towards being a responsible corporate entity. | 10. | Learning Outcomes: | Knowledge * To gain the background information on ethical principles and theories * To link the day-to- day events and issues faced by corporate to ethical dilemmas * To develop a strong appreciation of a range of significant issues, and case studies which demonstrate ethical dilemmas faced by large and small corporations * To select and apply theories...
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...FOR FULL-TIME COURSES FIRST YEAR First Semester SUBJECT CODE LIST OF SUBJECTS FT 101C FT 102C FT 103C FT 104C FT 105C FT 106C FT 107C FT 108C Management Principles and Practices Mathematics and Statistics for Managers Accounting for Managers IT and E-Business Fundamentals Business Environment Organization Behavior and Processes Business Communication Business Legislation 1-2 3-4 5-6 7-8 9-10 11-12 13-14 15-16 COURSES AND SYLLABUS FOR SECOND, THIRD AND FOURTH SEMESTER SHALL BE COMMUNICATED LATER. 2 FT-101C MANAGEMENT PRINCIPLES AND PRACTICES Course Objective The objective of this course is to help the students gain understanding of the functions and responsibilities of the manager, provide them tools and techniques to be used in the performance of the managerial job, and enable them to analyze and understand the environment of the organization. Examination The faculty member will award internal marks out of 20 (8 for Tests and 12 for class participation). The semester examination carrying 80 marks will have two sections A and B. Section A worth 60 marks will have 6 theory questions out of which students will be required to attempt any four questions. Section B carrying 20 marks will contain one or more cases. Cases prescribed below are only for classroom discussion and internal evaluation and not for end semester examinations Course contents 1. Concept of Management Functions and Responsibilities of Managers, Fayol's Principles of Management, Management...
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...______________________________________________________________________ __ Section I MBA Syllabus (August 2005) Page 19 of 45 Definition, nature, scope, and importance of strategy; and strategic management (Business policy). Strategic decision-making. Process of strategic management and levels at which strategy operates. Role of strategists. Defining strategic intent: Vision, Mission, Business definition, Goals and Objectives. Internal Appraisal – The internal environment, organisational capabilities in various functional areas and Strategic Advantage Profile. Methods and techniques used for organisational appraisal (Value chain analysis, Financial and non financial analysis, historical analysis, Industry standards and benchmarking, Balanced scorecard and key factor rating). Identification of Critical Success Factors (CSF). Section II Environmental Appraisal—Concept of environment, components of environment (Economic, legal, social, political and technological). Environmental scanning techniques- ETOP, QUEST and SWOT (TOWS). Corporate level strategies-- Stability, Expansion, Retrenchment and Combination strategies. Corporate restructuring. Concept of Synergy. Business level strategies—Porter’s framework...
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...CO2520 Communications QUIZZES AND EXAMS Communications QUIZZES AND EXAMS Unit 3 Quiz 1 Units 1, 2, 3: QUESTIONS Directions: Please select the best response(s) for each question. When there are multiple correct answers for a question, please select all that apply. 1. Communication is a _____________ process in which ___________ generate(s) meaning through the exchange of verbal and nonverbal messages in specific _________, influenced by individual and societal forces and embedded in ___________. a. contextual, people, transactions, culture b. people, transactions, cultures, contexts c. cultural, people, contexts, transactions d. transactional, people, contexts, culture 2. Which of these is not a component of human communication? a. Feedback b. Channels c. Decisions d. Setting 3. Which of the following is the model of communication created by the textbook authors? a. Human Communication in Society b. Transactional c. Interrelation d. Linear 4. Communication ethics is defined as ____________________. a. standards of what is right and wrong, good and bad, moral and immoral b. the standards of right and wrong that one applies to messages that are sent and received c. pertaining to the belief that there is a single correct answer d. pertaining to the belief that moral behavior differs among individuals -1- 07/29/2013 Communications QUIZZES AND EXAMS 5. Ancient Greeks, the Middle Ages, and the _____________...
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...CO2520 Communications GRADED ASSIGNMENTS ------------------------------------------------- Graded Assignment Requirements This document includes all of the assignment requirements for the graded assignments in this course. Your instructor will provide the details about when each assignment is due. Unit 1 Assignment 1: Models of Communication Learning Objectives and Outcomes * Define “communication”. * Apply each of the four models of human communication. Course Objectives supported by this activity: * Describe how communication methods and standards have changed over time. * Evaluate examples of written, oral, and visual communications to determine if they conform to ethical and professional standards. Assignment Requirements Read pp. 11-18 in the textbook. Draw each of the models from the book including the fourth model that the textbook authors added. Under each model, define and evaluate your understanding of the communication channels and processes at work with each model in three to five sentences. Describe how each model builds on the previous model with at least one sentence. Write down and evaluate the definition of communication provided from the textbook authors with three or more sentences. Required Resources Human Communication in Society, Chapter 1, pp. 11-18 Submission Requirements This assignment is a graded, in-class assignment. You have 60 minutes to complete the assignment. At the end of the 60 minutes, turn...
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...Assignments In this packet, if you find anything missing out of the above-mentioned material, please contact at the address given below: - The Mailing Officer Mailing Section, Block # 28 Allama Iqbal Open University, Sector H/8, Islamabad. Tel: (051) 9057611, 9057612 Dr. M. Majid Mahmood Bagram Course Coordinator ALLAMA IQBAL OPEN UNIVERSITY, ISLAMABAD (Department of Business Administration) WARNING 1. PLAGIARISM OR HIRING OF GHOST WRITER(S) FOR SOLVING THE ASSIGNMENT(S) WILL DEBAR THE STUDENT FROM AWARD OF DEGREE/CERTIFICATE, IF FOUND AT ANY STAGE. 2. SUBMITTING ASSIGNMENTS BORROWED OR STOLEN FROM OTHER(S) AS ONE’S OWN WILL BE PENALIZED AS DEFINED IN “AIOU PLAGIARISM POLICY”. ASSIGNMENT No. 1 (Units: 1–4) Course: Human Resource Management (8502) Semester: Autumn 2012 Level: MBA (2½ / 3 ½ Years) Total Marks: 100 Pass Marks: 50 Q. 1 (a) Quote discriminatory personnel management practices in recruitment, selection, promotion, transfer, layoffs, and benefits. (10) (b) Define and discuss diversity management. (10) Q. 2 Illustrate and explain each of the seven steps in the HR Scorecard approach to create human resource management systems. (20) Q. 3 (a) Discuss the nature of job analysis, including what it is and how it’s used.(10) b) Explain the main techniques used in employment planning and forecasting. (10) Q. 4 (a) Explain and illustrate the problems to avoid in appraising performance. (10) b) List and discuss the...
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...HR Planning and Recruitment Report Year - 2014 ABC Contents 1. What is Human Resource Management? 3 2. Brief Introduction of Abu Dhabi Aviation 3 2.1. Structure of the Organization 3 2.2. Strategic Plans of the Company 4 2.3. Overview of HR Planning and Management 5 3. Strategic HR Plans and Organizational Structure. 5 4. Challenges that are faced by Human Resources Department 6 4.1. Managing Workforce and Retention 6 4.2. Work Culture and Diversity 6 4.3. Stress 6 4.4. Maintaining Ethics and Values 6 5. Internal Factors affecting Human Resource 6 6. External Factors affecting Human Resource 7 7. Emerging Human Resource Trend in UAE 7 8. Recruitment Trends 7 Bibliography 8 1. What is Human Resource Management? Human Resource Management is a department of an organization that focuses on internal factors of the organization like recruitment, management of employees and provides direction to the workforce. Human Resource Management also takes care of the benefits of the employees such as compensation, safety, wellness, training and motivation towards work. In other words, Human Resource Management is comprehensive and strategic approach to manage workplace people and maintain the environment of the organization effectively. (Susan, 2014) 2. Brief Introduction of Abu Dhabi Aviation Abu Dhabi Aviation is the one the largest commercial helicopter operator in the Middle East situated in Abu Dhabi, United Arab...
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...Semester: Autumn, 2010 CHECKLIST This packet comprises the following material: 1) 2) 3) 4) 5) Note: Text book Assignments # 1 & 2 Course outlines Assignment 6 forms (2 sets) Assignment submission schedule In this packet, if you find anything missing out of the above-mentioned material, please contact at the address given below: The Mailing Officer Mailing Section, Block # 28 Allama Iqbal Open University, Sector H/8, Islamabad. Tel: (051) 9057611, 9057612 Mohammad Majid Mahmood Bagram Course Coordinator ALLAMA IQBAL OPEN UNIVERSITY, ISLAMABAD (Department of Business Administration) WARNING 1. 2. PLAGIARISM OR HIRING OF GHOST WRITER(S) FOR SOLVING THE ASSIGNMENT(S) WILL DEBAR THE STUDENT FROM AWARD OF DEGREE/CERTIFICATE, IF FOUND AT ANY STAGE. SUBMITTING ASSIGNMENTS BORROWED OR STOLEN FROM OTHER(S) AS ONE’S OWN WILL BE PENALIZED AS DEFINED IN “AIOU PLAGIARISM POLICY”. Course: Human Resource Management (5532) Level: MBA Semester: Autumn, 2010 Total Marks: 100 Pass Marks: 40 ASSIGNMENT No. 1 (Units: 1–4) Q. 1 Why HR is called the most important asset and competitive advantage of any organization in the world? (20) Your Solutions 2 Helping Material HR and Competitive Advantage In order to have an effective competitive strategy, the company must have one or more competitive advantage, factors that allow an organization to differentiate its product or service. Wal-Mart builds its low cost leader strategy on the dual competitive advantage of a satellite...
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...Understanding the Multicultural Workforce: Challenges, Issues and Differences Michael Widdowson Organizational Behavior November 25, 2012 Understanding the Multicultural Workforce: Challenges, Issues and Differences Multicultural workforces are becoming more prevalent in today's business environment. Businesses that make effective use of the talents of the workforce and value the differences that are present within it will certainly prosper under these conditions. Those employers who realize that diversity relates directly to the bottom line will continue to be successful. Companies must learn to lead, not simply manage their workers. Business will need to go beyond the needs and objectives of affirmative action and look at issues of non-natives and minorities. The challenges of a multicultural workforce In a multicultural workforce there are many obstacles that exist from the company's viewpoint as well as the employee's perspective. Foreign-born and minority employees face an abundance of obstacles in their day-to-day lives. By far, the biggest challenge is the language barrier. However, there are many other areas of concern including economic issues, assertiveness issues, expectations, cultural biases, feelings of isolation, family values, lifestyles, and communication to name a few. An article written by Teresa R. Hammond and Brian H. Kleiner explains several of these fore mentioned obstacles. For example, people from many cultures have been brought up to...
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...Semester Subject: Indian Ethos in Management SYLLABUS Class: - B.B.A. VI Semester Subject: - Indian Ethos in Management Unit-I Business Ethics: Introduction, Business Ethics and Management, Business Ethics and Moral Obligations; Corporate Social Responsibility; Corporate Governance; Report of the Kumar Mangalam Birla Committee on Corporate Governance; Role of Media in Ensuring Corporate Governance; Environmental Concerns and Corporations. Ethical Issues related with Advertisement and Marketing; Secular versus Spritual Values in Management, Work Ethics, Stress at Workplace Relevance of Values in Management; Gandhian Approach in Management and Trusteeship; Social Values and Political Environment Indian Ethos: Values and Ethics; Requisites for Ethics Globally A Holistic Management System; Management in Indian Perspective Unit-II Unit-III Unit-IV Unit-V 45, Anurag Nagar, Behind Press Complex, Indore (M.P.) Ph.: 4262100, www.rccmindore.com 1 B.B.A. VI Semester Subject: Indian Ethos in Management UNIT – 1 BUSINESS ETHICS Business ethics is nothing but the application of ethics in business. Business ethics is the application of general ethical ideas to business behavior. Ethical business behavior facilitates and promotes good to society, improves profitability, fosters business relations and employee productivity. The concept of business ethics has come to mean various things to various people, but generally it‘s coming to know what it right or wrong in the workplace...
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...CHAPTER 6 Leadership Ethics and Social Responsibility The purpose of this chapter is to examine important issues about leadership ethics and social responsibility. The focus is on leaders rather than on a general treatment of business ethics, and includes a summary of the theory of ethics. Skill building is also incorporated into this chapter. CHAPTER OUTLINE AND LECTURE NOTES Being ethical and socially responsible is part of being an effective leader even if many financially successful executives are unethical and socially irresponsible. I. PRINCIPLES OF ETHICAL AND MORAL LEADERSHIP Ethics is the study of moral obligations, or separating right from wrong. Also, ethics are the accepted guidelines of behavior for groups or institutions. Morals are an individual’s determination of what is right or wrong and is influenced by his or her values. A moral leader will practice good ethics. Edwin H. Locke argues that ethics is at the center of leadership because the goal of a rational leader is to merge the interests of all parties so that everyone benefits and the organization prospers. A. Five Ethical Leadership Behaviors 1. Be Honest and Trustworthy and Have Integrity in Dealing with Others. Trustworthiness contributes to leadership effectiveness. It appears, however, that trust in business leaders is low. Integrity refers to loyalty to rational principles, thereby practicing what one preaches regardless of emotional or social pressure. (A criminal...
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...BAM 411 Human Resource Management Unit 4 Examination Follow Below Link to Download Tutorial https://homeworklance.com/downloads/bam-411-human-resource-management-unit-4-examination/ For More Information Visit Our Website ( https://homeworklance.com/ ) Email us At: Support@homeworklance.com or lancehomework@gmail.com 1. The principles of conduct governing an individual or a group are referred to as ________. • judgments • ethics • norms • laws 2. Procedural justice refers to the ________. • degree to which managers treat employees with dignity as opposed to abuse ordisrespect • fairness of the process used to arrive at a decision • manner in which managers conduct their interpersonal dealings with employees • fairness of a decision’s result 3. The Enron debacle, “It’s not the rules but what employees feel they should do that determinesethical behavior,” is a description of ________. • national culture • organizational culture • organizational climate • organizational ethics 4. The CEO of Southwest Airlines can sometimes be seen helping out at a gate, handling luggage,and assisting cabin attendants while in flight. This is an example of ________ to create andsustain the company’s culture. • organizing ceremonies • providing physical support • using signs and symbols • clarifying expectations 5. All of the following is a step in discipline without punishment except: • if no further incidents purge the one-day suspension from the file ...
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...BAM 411 Human Resource Management Unit 4 Examination Follow Below Link to Download Tutorial https://homeworklance.com/downloads/bam-411-human-resource-management-unit-4-examination/ For More Information Visit Our Website ( https://homeworklance.com/ ) Email us At: Support@homeworklance.com or lancehomework@gmail.com 1. The principles of conduct governing an individual or a group are referred to as ________. • judgments • ethics • norms • laws 2. Procedural justice refers to the ________. • degree to which managers treat employees with dignity as opposed to abuse ordisrespect • fairness of the process used to arrive at a decision • manner in which managers conduct their interpersonal dealings with employees • fairness of a decision’s result 3. The Enron debacle, “It’s not the rules but what employees feel they should do that determinesethical behavior,” is a description of ________. • national culture • organizational culture • organizational climate • organizational ethics 4. The CEO of Southwest Airlines can sometimes be seen helping out at a gate, handling luggage,and assisting cabin attendants while in flight. This is an example of ________ to create andsustain the company’s culture. • organizing ceremonies • providing physical support • using signs and symbols • clarifying expectations 5. All of the following is a step in discipline without punishment except: • if no further incidents purge the one-day suspension from the file ...
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... DEFINITIONS Management is a process of achieving organizational goals by engaging in the function of planning, organizing, leading and controlling. Kibera (1996) defines management as a set of activities directed at the efficient and effective utilization of resources in pursuit of one or more objectives. A manager is a person responsible for directing the efforts aimed at helping the organization achieve its goals. Managerial performance is the measure of how efficient and effective a manager is i.e. how well he/she determines and achieves appropriate objectives. Organizational performance is the measure of how efficient and effective an organization is i.e. how well it achieves appropriate objectives. MANAGEMENT FUNCTION Management is referred to as a process because it is a systematic way of doing things. Like any other process, all managers engage in certain interrelated activities in order to achieve their desired goals. Four of the key management functions are:- a) Planning - Is the process of setting goals and deciding how best to achieve them. b) Organizing - Involves allocating and arranging human and non human resources for the successful implementation of plans c) Leading - Is the process of influencing others to engage in work behavior necessary to reach the organization goals. d) Controlling - Involves regulating organizational activities so that actual performance conform to expected...
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