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Ups and the Utility of Information Systems

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UPS and the Utility of Information Systems
Rita Robinson
INF 220: IS Principles
Professor Margarita Rovira
March 4, 2013

It is 7:00 a.m. and my day starts with a package pickup from my local United Parcel Service (UPS) distribution center. The scene before me is very fast-paced, with a flurry of different activities occurring. There are customers coming in to ship and pick-up packages. In addition, UPS workers are receiving, scanning, and giving out packages. It was like a slideshow in 3-D. As I’m standing there I begin to wonder how all this started. How did UPS begin? So, when I got home I decided to conduct a little research on the United Parcel Service. In the year 1907 Jim Casey and Claude Ryan two teenagers from Seattle started the first United Parcel Service. Their business was located in a closet-sized basement office. They rode bicycles and used one phone to handle calls for customer deliveries. Their motto was, “To provide the best service for the lowest price.” They were so successful with their business that today UPS continues to use their motto. Because of its commitment to great service and low prices, UPS has become the world’s largest ground and air package-distribution company. It is a global enterprise with more than 4000,000 employees (Laudon & Laudon, 2009). With so much at stake, UPS has to be cautious of external factors which can affect their international operations and cause them to adjust their operations. Some of these external factors which cause them to adjust their operations are as follows: • Consumer demands for shipped goods. Since so many customers are demanding their service, there is continued pressure on UPS to improve its service and serve a wide range of people. Therefore, UPS has to continue to create ways to improve service and meet customer demand. • Prices of competitors.

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